Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11471880June 30, 2022
POWER TRAIN
Several transmission components and functions have failed. This has caused dangerous lurching while gears change and the loss of the ability to move forward, all while driving and without warning. The transfer case also failed, resulting in similar lurching, as well as bouncing and grinding. This problem has been attempted to be repaired multiple times with the dealership returning the car each time claiming that it was repaired, inspected and found good. In all cases the same problem reoccurred within 50 miles of driving. There were no warning lights or symptoms leading up to the failure which would worsen as time went on. The lurching generally occurred when reducing speed, which would unexpectedly bounce the vehicle towards other slowing vehicles, greatly increasing the likelihood of rear ending another driver. When the complete loss of forward function occurred, it had done so similarly while slowing down, which nearly resulted in another driver rear ending us. Fortunately, the reverse gear still worked and the car was able to be removed from the road. The unexpected nature of the behavior of the car and the failures in general, paired with the false assurance from the dealership that the problem was fixed, left the driver highly likely of being involved in a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471913June 30, 2022
VISIBILITY/WIPER
I was driving while it was pouring down rain. The wipers were working one minute and then suddenly stopped mid-sweep. I was unable to see clearly and had to slow down significantly, put on my hazards, and pull over. I shut off and turned the car back on, the wipers were still not functioning. I had to wait until the rain had passed to continue my drive safely. We took the vehicle to the dealership the next day. It was determined that the wiper motor transmission came apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471516June 29, 2022
VISIBILITY/WIPER
My daughter was traveling on the NJ Turnpike during a storm and the safety recall issue which we were alerted to failed and caused my daughter distress while traveling at 65 mph and put her in harm's ways. She was unable to make it home and was fortunate to not have an accident. WE RECEIVED A SAFETY RECALL LETTER IN APRIL 2022 REGARDING THE WINDSHIELD WIPER MODULES THAT COULD FAIL FOR OUR CHEVROLET EQUINOX 2014 VEHICLE. THE LETTER INFORMED US THAT THIS PART IF IT SHOULD FAIL COULD CAUSE A SEVERE ACCIDENT. THE PART WAS NOT AVAILABLE AND THE LETTER INFORMED US THAT WHEN IT BECAME AVAILABLE THEY WOULD CONTACT US. SEVERAL WEEKS LATER THE PART FAILED WHILE TRAVELING ON THE NJ TURNPIKE AT 65 MPH IN THE POURING RAIN. IT BECAME IMPOSSIBLE TO DRIVE THE CAR AND OUR DAUGHTER WAS UNABLE TO MAKE IT SAFELY HOME. WE CONTACTED CHEVROLET IN FREEHOLD REGARDING THE MATTER AND BROUGHT IT INTO THEIR DEALERSHIP FOR REPLACEMENT AND REPAIR OF THE PART AND WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE CAR WAS AT THE DEALERSHIP SEVERAL DAYS AS THEY DETERMINED HOW TO REMEDY THIS MATTER. THE CAR WAS UNSAFE. AFTER CONTACT WITH THE CUSTOMER SERVICE DEPARTMENT NOTED IN THE RECALL LETTER THEY WERE ABLE TO FIND A REPAIR SHOP LOCALLY THAT COULD DO THE REPAIR. WE WERE TOLD THAT WE WOULD HAVE TO PAY FOR THE PART AND SUBMIT A FORM ALONG WITH A RECEIPT OF THE COMPLETED WORK BACK TO GM CHEVROLET. WE FOLLOWED ALL INSTRUCTIONS AND SUBMITTED THE FORM VIA EMAIL ALONG WITH THE RECEIPT AND WE HAVE NOT BEEN REIMBURSED FOR THE PART. GM CHEVROLET IS NOW SAYING THAT UNTIL A RECALL PART IS AVAILABLE THEY WILL BE UNABLE TO REIMBURSE US. I SAVED ALL EMAILS FROM GM CUSTOMER SERVICE . WE WERE WITHOUT OUR VEHICLE FOR SEVERAL DAYS DUE TO THE FAILURE OF THIS PART. MY DAUGHTER WAS PUT IN HARM'S WAY AND GM HAS FAILED TO PROPERLY COMPENSATE AND REIMBURSE US FOR THE REPAIR, TRAUMA, TIME AND INCONVENIENCE. PLEASE ASSIST US IN RESOLVING THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471404June 28, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2007 Chevrolet Equinox. The contact stated while driving 60 MPH, he began to smell an abnormal fuel odor inside the vehicle. The contact stated no warning light was illuminated. The contact stated that after arriving to his destination, he saw fuel leaking from the vehicle. The contact took the vehicle to an independent mechanic and was informed that the fuel module needed to be replaced. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 12V459000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471144June 27, 2022
VISIBILITY
The contact owns a 2015 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the windshield wipers failed to function while driving approximately 20 MPH. VIN tool confirms parts not available. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471028June 26, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
My car had no advance warning as was supposed to for low oil levels. I was driving highway speed during rush hour when I hear a loud bang my car jolts to a stop and I’m left stranded. The car was only 5 years old and 100,000 miles. The bang was the engine that blew due to a major oil consumption or leak issue with the 2.4 and the transmission also burnt and needed replaced as well. I bought used and did not even make the first payment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470837June 24, 2022
ENGINE
Timing chain components went out, causing massive engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470876June 24, 2022
SERVICE BRAKES, FUEL SYSTEM, GASOLINE
The contact owns a 2020 Chevrolet Equinox. The contact stated that as she slows to a stop and depresses the brake pedal the vehicle jerks and goes backward before coming to a full stop. The contact stated no warning light was illuminated. The vehicle had not been taken to a local dealer or mechanic and was not diagnosed or repaired. Additionally, the contact stated that there was a constant smell of gasoline vapor in the cabin which makes the contact dizzy. The vehicle was taken to a dealer who diagnosed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470913June 24, 2022
SERVICE BRAKES, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I was on interstate 85 going 70 miles an hour when I got on the interstate the brakes were working perfect got to go on 70 miles an hour and traffic started stopping when I hit the brakes it was so stiff that I couldn’t apply it Ammo divert to the emergency Lane and pushed with all my mic and finally got it to stop if my wife would’ve been driving it which is her car she would’ve been severely hurt probably
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470579June 23, 2022
ENGINE
I bought this SUV in 2015, August. I was never told about the issue of poor oil.consumption in this particular make ,year and model. In 2017 the dealer had me.do a monthly oil consumption test which it failed . The dealership never said there was a recall but they offered to rebuild the engine at no cost to me. Now I ha e the SUV in the.secind garage and am.told I need a new engine. I called GM and said the warranty on this seems to be current since it had a 7 year warranty. I was told.that the warranty began in 2012 hence it is no longer in place . Seems like had I known about the issue with this model and year equinox I wouldn't have bought it! I am.waiting on carshield to determine the cause of the failure as to whether they will.civer the $6000 repair or not. Seems unfair .The timing chain was new allegedly when dealership rebuilt this engine in 2017, why is it broken now ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470668June 23, 2022
ENGINE
I purchased a 2013 Chevy Equinox in January of 2020. The engine is now burning an excessive amount of oil. After taking to the dealership, I was told by the Chevy service advisor that this is a common problem for these vehicles. I've researched this issue online, and I am far from being the only vehicle owner that this is happening to. General Motors is well aware of this problem with these engines, however, the company has not recalled these engines to fix the problem. The fact that there are hundreds of thousands of these engines out on American roads belching out toxic smoke into the environment is a concern that the EPA should be aware of. This article explains very clearly the problem and the lack of an appropriate response by General Motors. https://www.carcomplaints.com/news/2018/chevy-equinox-oil-consumption-lawsuit.shtml I believe that General Motors needs to do a full recall on these engines to replace the defective pistons that are allowing oil to leak into the combustion chamber and pollute the environment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470412June 22, 2022
SERVICE BRAKES
After purchasing the vehicle in April 2021, 3 months later upon traveling home and entering an exit ramp the brakes completely locked while going 35-45mph into ongoing traffic downhill and would not allow me to press down on them so that I could come to a stop. I press the emergency brake and that did nothing. I had to glide through traffic into a gas station parking lot almost slamming into a gas pump. The sewer dip allowed the vehicle to slow up and come to halt blocking the traffic. This happened after midnight so I took it to the dealership in which i purchased. No lights appeared on the dash. They advised me the brake booster pressure sensor, brake booster vacuum hose and then after doing so they said non of it fixed the issue, I would need a new brake booster. All totaling over $2000 for a vehicle I had less than 6 months. Shortly after the month following July or August, stalled and the push to start button wouldn’t activate. I waited a few moments and then it turned on, with the engine light lit. I took it directly to dealerships service department and they had it a month, they eventually said it was the Oxygen Sensor and it needed to be replaced. I reached out to GM about all of the issues. They stated there were recalls but not for my VIN. CRAZY Now less than a month, a slight fender bender, another vehicle crossed into my lane, the sensors did not initiate, I had to swerve to dodge from causing any major damage and avoid on coming traffic. My vehicle sustained minor scratches on the front passenger side. Initially 30 minutes after it was running fine. Then the light sensors on the mirrors both sides remained on. No engine lights, no warnings. I’m traveling down the 5 lane Highway @75mph and the vehicle just shuts completely off. I had to get across traffic and avoid causing an accident. The vehicle would not start. Got it towed back into town. Back to the dealership and was advised I needed a new engine! Now I’m without a vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470532June 22, 2022
AIR BAGS
I was involved in a car accident where all of the side airbags deployed. On the drivers side just behind the arm rest the airbag that deployed caught on fire and burned all th way through my shirt, jeans and underwear leaving two large burns on my left side. Some areas are 3rd degree.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11470194June 21, 2022
ENGINE
Burns oils. Sometimes oil pan is dry after recently getting an oil change and before next oil change is needed. Bad pistons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470266June 21, 2022
VISIBILITY
The contact owns a 2015 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated while driving 55 MPH in the rain, the driver’s side windshield wiper became inoperable. The contact veered to the side of the road and waited for the rain to stop. The contact wiped the windshield with a rag and drove to his residence. Upon inspecting the windshield, the contact noticed that the windshield wiper ball joint had separated. The vehicle was taken to the dealer who informed the contact that he had to pay out-of-pocket for a temporary repair fee because parts for the recall repair were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 53,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470075June 20, 2022
ELECTRICAL SYSTEM
My car caught fire 1 minute after it started smoking while I was driving it due to an electrical issue. I nearly died. The fire totaled my car. I had to pull over as fast as possible and nearly caught a nearby restaurant on fire. It was inspected by the fire department. There was no warning messages or symptoms.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11470022June 20, 2022
FUEL/PROPULSION SYSTEM
Lost acceleration Car died while driving on highway , On 6/17 fuel pump was replaced (P1295 found fuel pump would not change speeds as commanded causing the cel due to internal fault) on work order. The fuel pump was replaced on 6/17 and on 6/18 the engine died again on highway after losing acceleration. Trouble starting back up but when it did it just dies again when trying to put into drive. Exact same thing as the initial issue. I suspect there may be a defective fuel pump James Wood chevrolet is the dealership doing the work. The Invoice Number is TCCS887027 with Customer # 319235 on 6/17/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469809June 17, 2022
UNKNOWN OR OTHER
I purchased the vehicle in Feb. 2021. About 3 months after I purchased it, I had a message on my screen that the SD card had been removed and it popped up multiple times. I did what the manual said to do which is to hit the check to remove the message but it still popped up. When I took the car in, I told them about the message and I don’t know what Service did but I no longer came up. About 6 months later it started again multiple times and in addition my radio stopped working and my phone wasn’t connected to my car. Again Service did something to fixed it. I recently started to see the message again and my radio didn’t work again. The station was identified and I could change the station. It said my phone wasn’t connected however, I could bring up my contacts and my recent calls. When I turned my car off and restarted it after I had run my errand I didn’t have any issues except for the message. I took my car in for an oil change and asked the Service to also put the SD card back in again. They told me then that it was either a problem with the programming or the radio needs to be replaced and there’s no recall call on it. Why in the world would I have to pay them to correct the programming or pay for a new radio for a car that isn’t even a 1 1/2 years old yet?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469527June 16, 2022
ENGINE
My vehicles engine was destroyed when the timing chain snapped due to oil consumption problems with the engine. I started my vehicle up one day and there was a very loud sound for a few seconds and then the car shut off and wouldn't start again. I called many shops before taking it to be diagnosed and everyone of them including a Chevy dealer employee said that this unfortunately is a common problem with this vehicle . They have a terrible oil consumption problem which leads to the timing chain breaking and destroying the engine. I then took my car to a shop and they determined that it did snap and I needed a whole new engine. Chevy dealership didn't have any engines available and they still don't not because they are on back order still. So I had to take somewhere else and get a new engine put in. I got a zero mile engine put in the car with a warranty. But Chevy won't reimburse it because there is no recall associated with my vin Besides my vehicle I know of 2 other people who have the same make and model year who also had the timing chain snap and destroy the engine. One of which happened two weeks before mine. This problem has been detected in prior year models of the equinox. There was a class action lawsuit for year 2010-2013 They claimed to have fixed the problem but they clearly have not. I believe this engine needs inspected recalled and pulled from the market. This is a very costly problem that needs to be fixed. And Chevy should be held accountable for selling car's with faulty engines. I'm sure they're many more people affected besides myself and the two people I know . Luckily for myself I was in my driveway when it happened and not out with my kids in the car because total engine failure in the middle of traffic could have lead to serious injuries. Please look into this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469549June 16, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2017 Chevrolet Equinox. The contact stated that on several occasions the rear hatch window shattered while parked. The contact stated that the failure occurred during extreme heat or extremely cold weather. The contact stated that the window was replaced several times. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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