Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11466952June 1, 2022
VISIBILITY:WINDSHIELD WIPER/WASHER, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
2015 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO DEFECTIVE WINDSHIELD WIPERS. THE CONSUMER RECEIVED RECALL NOTICE N212352530 AFTER HAVING THE WINDSHIELD WIPER MOTOR REPLACED. THE MANUFACTURER INFORMED THE CONSUMER THE REIMBURSEMENT WOULD BE SENT ONCE THE PARTS WERE MADE AVAILABLE. THE CONSUMER STATED THE VEHICLE WAS ALREADY REPAIRED; THEREFORE, SHOULD NOT HAVE TO WAIT FOR THE REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467008June 1, 2022
VISIBILITY
The contact owns a 2014 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the windshield wipers became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Ourisman Chevrolet of Rockville (807 Rockville Pike, Rockville, MD 20852) who informed the contact that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but no additional assistance was provided. The failure mileage was approximately 109,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466684May 31, 2022
VISIBILITY/WIPER
On May 25th it was pouring rain when my windshield wipers completely stopped working on the interstate. Within seconds I had completely lost visibility. Once I made it to safety I co reacted the dealership to see if it was covered under my warranty. They stated they were aware of the issue and that it was going to be part of a recall but that recall hadn’t been issued yet. The parts to fix the wipers haven’t even been made yet. As of now they have offered no loaner or options to make sure I can safely drive. I have lost my job because I can not afford a rental car out of pocket, and it’s the rainy season. Please be aware that they are putting peoples safety at risk knowingly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466699May 31, 2022
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
The contact owns a 2016 Chevrolet Equinox. The contact stated after attempting to activate the windshield wipers, the wipers failed to operate as needed. The vehicle was taken to an independent mechanic where it was diagnosed that the motor and arms needed to be replaced on the windshield wipers. The vehicle was repaired. The dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 84,306.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466867May 31, 2022
SERVICE BRAKES
I had just exited off of the highway and I was approaching the red light ahead my brakes became hard to push and they did not stop the vehicle. I ran through the red light in sheer panic. Was able to pull into a bank parking lot and when I turned the vehicle off and then back on the "brake assist" notification came up. I called my local Chevy Service but at that point I was on a trip from Fort Worth to Houston and was halfway in the middle closest to Waco. I drove it to the nearest dealership 30 miles. I had to leave the vehicle for 5 days. The diagnoses was no vacuum to brake booster pump. A total of $504. They said pumps are not included in powertrain warranty and I just passed the bumper to bumper warranty. I Had to get a hotel for the night. Then get a family member to drive 3 1/2 hours to come get me and my 2 daughters. My main concern is if anybody else had been coming through that intersection when my brakes failed it could have been a really bad accident. I had gone from a 75mph speed limit and was still going 35 mph when they stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466626May 30, 2022
ENGINE
When backing into my drive way moving the gear from d to r the car will jump. This has made it to where I fear to park where I have to reverse. As well as when I started driving down the road the auto stop start kicked on while doing 30 when the car powered back on in the busy intersection the car was clunking I pulled over asap and took a look under the car to make sure nothing was leaking when started back up it went away. It’s very unsafe to have a car that you can’t disable the auto stop feature from coming on as if the intersection was not a safe place for this to happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466392May 27, 2022
VISIBILITY/WIPER
The contact owns a 2015 Chevrolet Equinox. The contact stated while driving approximately 40 MPH during a rainstorm, the windshield wipers stopped functioning. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The contact purchased a new ball joint and windshield wiper at an auto parts store. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 22V165000 (Visibility) in the mail. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466254May 26, 2022
TIRES:TREAD/BELT
My P225/60R18 two front tires are peeling in-between threads and my threads are very low compared to rear tires. I have 23,059 on the tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466278May 26, 2022
ENGINE
Was never informed of oil consumption issue. Consistently getting worse. Uses 1 quart every 1000 miles or less. No smoke, no leaking. No oil warning lights. No Check engine light. Was told by the dealer the recall has expired. Chevy said was due to oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466225May 26, 2022
FUEL/PROPULSION SYSTEM
Front of gas tank punctured by road debris due to no shielding on the gas tank. The complete contents of the tank emptied onto the highway in under 5 minutes. The same debris also hit the muffler but only scratched it, proving a metal shield would have protected the gas tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466037May 25, 2022
VISIBILITY/WIPER
The contact owns a 2014 Chevrolet Equinox. The contact stated that while driving in the rain the windshield wipers became inoperable. The contact crashed into a tree. There were no reported injuries or fire. A police report was filed. The vehicle was towed to the independent mechanic. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/ made aware of the issue but no additional assistance was provided. The approximate failure mileage was 80,000. VIN tool confirms parts not available. The contact noted that the wipers failed two weeks before the recall notice was received.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11466045May 25, 2022
ENGINE
The contact owns a 2012 Chevrolet Equinox. The contact stated while driving 50 MPH on the highway, there was an abnormal sound coming from the rear of the vehicle and smoke coming from the exhaust. There was no warning light illuminated. The contact was able to pull over and had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed that the engine was blown and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466056May 25, 2022
VISIBILITY/WIPER
I was on my way to work and it was raining, my wipers just stopped working approximately a month ago, I had to pull over due to unsafe lack of visibility. A couple weeks later I rec'd a recall notice in the mail related to the wiper issue. I followed the directive of the representative when I called them to see how to proceed with the repair. The representative indicated I needed to take the vehicle to my nearest certified GM repair location so I took half a vacation day on the 12th of May to do so. They had the parts to repair the wipers but since the Recall Info indicated "No Remedy" yet on the GM Website, they were going to charge me $350 to do the repair. I of course do not have that kind of money and they also charged me for just taking a look at the wipers, $52.50 on top of losing half a day's vacation and my time. Since then it has rained nearly every day and I drive 25 minutes to and from work daily. Very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466149May 25, 2022
ENGINE
The engine failed abruptly and without warning. It is at a mechanics now and is available to look at. When the engine suddenly lost power I was driving up to a red light. If this happened when I was on a highway it could’ve been catastrophic. An independent mechanic has told me they’ve replaced multiple engines because of the same issues. It hasn’t been inspected by anyone other than a mechanic. There was no warning lamps, messages prior to the engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465768May 23, 2022
VISIBILITY/WIPER
The contact owns a 2014 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that while driving 25 MPH, the driver’s side windshield wiper failed to operate without warning. The dealer had been notified about the failure and scheduled an appointment to service the vehicle. The contact's husband took the vehicle to the dealer where they confirmed that parts were not yet available. The manufacturer had been notified of the failure and provided the same information as the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465781May 23, 2022
VISIBILITY
The contact owns a 2015 Chevrolet Equinox. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact mentioned that she was concerned about driving the vehicle in the rain. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465835May 23, 2022
VISIBILITY/WIPER
On Sunday, May 15, 2022, my daughter was driving on the NJ Turnpike Northbound from Rutherford, NJ when it began to rain. She was traveling 65 mph when the windshield wiper on the driver side stopped working. She explained that it became hazardous to drive as cars were splashing water on the windshield and it was raining and she had to lean over to the passenger side window in order to see. SHE WAS UNABLE TO MAKE IT HOME. She got off at the next exit and thought the blade needed replacement. She took the car to a mechanic at Sunoco who tried 6 different wiper blades but it was not the blade but the motor which was faulty. The recall letter that was received in April 2022 details that the ball joint in the windshield wiper modules of these vehicles may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation.This could limit the driver's visibility and may increase the risk of a crash. The part had failed prior to a part becoming available. THANK GOD SHE WAS NOT INJURED. We have been unable to have this part repaired or replaced and we are without a safe vehicle. We had an appt. with Lester Glenn in Freehold, NJ on May 19, 2022 and Anthony has been the representative we have been in communication with regarding this repair. We have been told that the wiper module is not available at this time. What are we suppose to do with an unsafe vehicle? Communication with Chevrolet Customer Assistance Center has not remedied this situation. A loaner car was requested by Freehold Lester Glenn said he had none available. I have spent several hours on the phone without remedying this matter. It was suggested by Chevrolet Customer Assistance Center supervisor that I take the car to a third party to repair. The third party repair that we attempted to take the car too said they did not have the part and so we are now left without a safe vehicle to drive. The car is at the dealership. HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465611May 22, 2022
FUEL/PROPULSION SYSTEM
Fuel leaking from fuel tank and receiving code u18a2 lost communication with fuel pump driver control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465669May 22, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
today on may 22 2022 i was driving on cruise control at 60 mph when the brakes locked up and slid the wheels. the brakes didnt release untill i pressed on the gas pedal. this is the exact same thing that happened last summer and reported on your file number 11427660. this is a serious safety problem that could get someone KILLED. the dealer replaced a brake control module but same problem reappeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465562May 21, 2022
AIR BAGS
The airbag light stays on. It’s a known problem with this vehicle. Hundreds of owners online with complaints. I believe it has to do with faulty wiring under drivers seat. I’m scared the bag will intermittently inflate. GMC has to know about it. It’s happening on all the equinox vehicles. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Equinox