Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11492659November 7, 2022
ENGINE
On October 3rd 2021 I had changed the oil on my car as normal maintenance. On October 30th I had the oil checked again as preventative maintenance since my war was acting up. On November 1, 2021 My car would not start. After examination by my mechanic. He started the the engine was not working anymore. I had replaced the timing chain and silonoids replaced on the engine within one year prior to the engine being inoperable. There needs to be a recall on this engine. I almost ended up in a major auto accident when it stalled out and died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492661November 7, 2022
ENGINE
The contact owns a 2015 Chevrolet Equinox. The contact stated that a month after having an oil change performed on the vehicle, he noticed that the engine had consumed 2 quarts of oil. There was no warning light illuminated. The contact stated that he had been adding a quart of oil every1,000 - 2,000 miles. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492569November 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I feel asleep while driving on a residential side street. The vehicle drifted over to the right side of the road and i hit the back end of a u-haul truck. i didn't hear any warning and i don't believe the automatic braking system worked to prevent a collision with such severe damage. I was told the repairs are $16,000.00 roughly. My car has been in the Chevy body shop since the accident in May. They suddenly decided to total the car but don’t have additional charges.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11492377November 5, 2022
VISIBILITY/WIPER
On September 12 I was nearly killed due to a windshield wiper malfunction that was unfixed due to a parts shortage. The wiper motor failed in a downpour while I drove on the Interstate surrounded by sem trucks. I was in the inside lane and managed to blindly pull off and sat broke down on the Interstate. The event was devastating and could have been fatal. My husband was able to get the replacement at OReilly part store that day. Yesterday 11-4-2022 a dealership cometed the recall work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492403November 5, 2022
POWER TRAIN
The 2015 Equinox has transmission problems. While driving the transmission will stop working and you have to turn off the motor and wait a few minutes and restart the motor for the transmission to shift into Park reverse and drive again. It happened on a road with no shoulder and traffic behind me I had to shut off the motor put it in park and wait a minute and then restart the motor for the vehicle to be able to move again!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492349November 4, 2022
STEERING, WHEELS, UNKNOWN OR OTHER
I just got the car on Thursday, 11/3/2022. around 1:00 pm. On 11/3/2022 around 3:30 pm, the following happened: The equinox started wobbling as I reached the speed of approximately 40 mph. Then I had a red light. After it turned green and I began driving, the vehicle started wobbling and it was hard to control my position in the traffic lane. Other drivers avoided me, and slowed down to prevent an accident. At this point, I reached a reduced speed construction area. When I drove at about 20 mph, the vehicle wobbled even worse. The driver’s side wheel started going clunk, clunk., so I pulled into a gas station. The left front tire was low, but nowhere near flat. A man put some air in the tire and it held the air. At that point, I recognized that it was too dangerous to drive the vehicle again. Chevy roadside assistance took it to the nearest dealer, Mills Chevrolet. They will look at it on Monday 11/4/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492152November 3, 2022
ENGINE
Yes, vehicle is available for inspection. Car dies while in motion, which causes increased risk for accidents to occur. Problem has been inspected by several independent service centers. Not inspected by manufacturer (Chevy) as they will not book appointment for recall inspection as they say no recalls on vehicle. The check engine light came after some time of experiencing issues with car prior to the failure (car constantly dying). Concern: I took my vehicle into a mechanic shop to be serviced as it was having multiple issues, one being that my car was constantly dying while being driven. Diagnostics determined that my car has a plugged PCV system. They did not perform repairs as they found a recall for this issue that covers my specific year, make, and model. I called my local Chevy dealership and they stated they could not find a recall and referred me to General Motors. I contacted GM and they stated that my particular VIN was not apart of the recall. I was told that my car did not receive parts from the same location that was deemed to have been producing faulty parts. Given this reasoning, I asked for information on where my parts came from vs where the parts came from for the recall. They said they did not have access to that level of detail and that my option for escalation was to submit a safety concern to NHTSA. I find it highly suspicious that they state my car is not affected, but cannot provide proof as to how they came to that conclusion. I cannot be the first person to question why my car is not covered when it has the exact issue being recalled. This is our family car that transports our children daily and is now unsafe without proper repairs. GM/Chevy should be required to show proof of why my particular car is not covered and if not, they should be liable for the repairs. Here is the recall information that I have: Document ID: 4098165 Document title: #14882: Special Coverage Adjustment – Plugged PCV Orifice in Intake Manifold (Mar 4, 2015)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492199November 3, 2022
SEATS
While driving, my driver's side power seat will automatically go to the "exit position". Because of my short stature, this causes me to not be able to reach the gas and brake pedals until I move the seat back up. It first occurred when I was in 5 lanes if traffic during rush hour traffic. There was no warning or indication of a problem before it happened. Scary, as momentarily I couldn't brake. I took it to the dealership for repair. They we able to reproduce the issue and diagnosed it as the power seat memory switch in the door panel. They replaced the part but it did not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491763November 1, 2022
ENGINE
Good morning I bought a 2011 Chevy equinox it's still consuming lots of oil till finally the engine head gasket had to be repaired included are the , intake valves cylinder valves the rocket arms ,head bolts, timing belt kit had to removed and repair the cylinder head. The mechanic shop is in McAllen Texas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491778November 1, 2022
POWER TRAIN, ENGINE
The contact owns a 2011 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle lost motive power upon depression of the accelerator pedal with the check engine warning light illuminated. The contact also stated while driving 30 MPH, the vehicle stalled while attempting to cross a bridge. The contact called a friend who assisted with towing the vehicle to her residence. The contact then drove the vehicle to two independent mechanics who attempted to retrieve fault codes but were unable to. The mechanics were unable to determine the cause of the failure. The sparks plugs were replaced, and an oil change was performed; however, the failure persisted. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was 106,697.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491567October 31, 2022
POWER TRAIN
Car stalling when taking off from a stop causing dangerous situations. I had a 2013 of the exact model and it did the same thing. GM has an issue with the intake sensors that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491398October 29, 2022
UNKNOWN OR OTHER
When the ambient temperature cooled down to the 70's , The auto stop start system will stop the engine of my 2021 Chevrolet Equinox at every stop light , even driving around in a parking lot. Often it will thump when restarting . If my foot is not firm on the brake , the vehicle wll lurch forward . Several times I have almost been rearended because the engine did not restart quickly . I hate the system . My vehicle does NOT have a auto stop start defeat switch ( pushbutton ) . I'm sure GM would consider my vehicle technically correct. But I am scared of the system and think it will cause me an accident . The savings in gasoline is not worth the risk .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491184October 27, 2022
ENGINE, UNKNOWN OR OTHER
Timing belt front cover is bad, the car is constantly leaking oil and fuming dark smoke. I had to stop driving immediately to avoid a fire. The oil was changed 3 weeks ago and today, there’s no oil in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490941October 26, 2022
ENGINE
The contact owns a 2011 Chevrolet Equinox. The contact stated that her vehicle was consuming an excessive amount of engine oil. The contact had taken the vehicle multiple times to an independent mechanic where the catalytic converter had been replaced but the failure persisted. The contact also stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal without warning. The contact had taken the vehicle to an independent mechanic and the dealer who informed her that the failure was related to a defective timing chain. The manufacturer was also notified of the failure and acknowledged the failure but stated there were no recalls on the vehicle. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491077October 26, 2022
ENGINE
Excessive oil consumption/ motor issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490808October 25, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed that the throttle body had detached. The dealer reattached the throttle body; however, the failure recurred with the vehicle inadvertently decelerating and then stalling while driving. Additionally, the Lane Change Alert with Blind Side Zone Alert feature malfunctioned. The vehicle was then taken to Rosenthal Chevrolet (6500 Little River Turnpike, Alexandria, VA 22312) where an engineer diagnosed that the vehicle performed as designed and he was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and sent an engineer to Rosenthal Chevrolet to diagnose the vehicle. The failure mileage was 4,772.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490746October 25, 2022
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
Transmission malfunctioned without warning at approx. 4,700 miles. Upon starting the vehicle multiple warnings went off and vehicle could not be shifted into any position; when attempting to put vehicle back in to Park, would not recognize that it was in Park so the vehicle could not be safely shut off and when turning off the ignition a warning alarm would sound and the display would remain on. Vehicle could not be locked due to being stuck “on”. Blind spot warning constantly detects a vehicle even when there is none rendering the feature useless and possibly confusing other drivers behind me into thinking it is a side mirror turn indicator and not BLIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490656October 24, 2022
ENGINE
Engine system making noise, the vehicle did not sound right, but no warning lights. I took vehicle in for oil service, told it was not time for an oil change even though 50% of the oil was consumed with only about 600 miles driven (last service 89275 mi, now 89889 mi). Service center topped off my oil but warned the system is burning more oil than it should with no signs of a leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490707October 24, 2022
FUEL/PROPULSION SYSTEM
The braking system failed as the engine compartment filled with smoke and flames. At first the doors remained locked but eventually unlocked so that the occupants were able to exit the vehicle unharmed. The vehicle was consumed by the fire before the fire department could extinguish the fire(5-10 minutes).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490180October 20, 2022
UNKNOWN OR OTHER
GM Issue #14882 - Special Coverage Adjustment - Plugged PCV Orifice in Intake Manifold. Causes pressure to build up and then oil leaks and sprays inside of engine. Also burns oil at a faster rate. If not repaired, vehicle's engine could freeze up while driving. Some models have been reported to catch on fire. Problem confirmed by independent service center - they suggested to call Chevy dealer. Chevy dealer stated my VIN not covered under this issue since it is VIN-specific based on where it was manufactured. My vehicle was manufactured at Plant #6 in Canada. This issue is more common in areas that experience cold weather. My incident happened in Missouri after a cold 2021-2022 winter season. Called GM North America Customer Assistance Center for Chevy vehicles and they also said my vehicle is not covered for this issue based on the VIN. My vehicle is at the 118,000 mile mark and this special coverage adjustment ends at 120,000 miles. I have no choice but to have the repairs made at my expense because I cannot risk my engine failing on the highway to/from work in a dangerous part of the city. There were no warning lamps. I just noticed a lot of oil on my garage floor and took it to a service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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