Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11512382March 17, 2023
SEAT BELTS
The contact owns a 2015 Chevrolet Equinox. The contact stated while attempting to pull the front driver’s side seat belt to fasten the seat belt, the seat belt seized not allowing the seat belt to retract. The vehicle was taken to the dealer and the dealer stated that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and notified of the failure but provided no assistance. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512449March 17, 2023
ELECTRICAL SYSTEM
This has already been recalled on some 2012 Chevy equinox but apparently not mine. The key gets stuck in the ignition when I try turning it off. So I have to turn on my on, put it in reverses and then turn my car off and take my keys out and then put my car back in park so I can get out of my car. This has been recalled in my type of car. The recall number is 16V502000 the recall date is 2016-07-05….. I’ve called the local Chevy dealer ship and they said that my Specific car is not covered under this recall even though it 100% has the problem and should be 100% covered. It’s wiper blades also have just gone out and that they are fixing under the recall and I also have the tire pressure sensor that’s messing up as well. All 3 things are recalled on Chevy equinox and it should be covered on mine as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512199March 16, 2023
ENGINE
The engine cracked during the negative degree weather during Christmas Eve and the spark plugs were broken in half also as a result to this. Not sure if it is from the oil change that was done or if it was from the weather. But as a result the vehicle has been sitting due to this terrible mishap. I did get regular oil changes so I feel that this is not something that should have happen. But when the vehicle was towed to Firestone they stated it was a common situation with the Chevy Equinox. I am totally disappointed because I have a great vehicle but it is not of use to me with a crack seal on the engine due to this malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512049March 15, 2023
ENGINE
Engine has been burning an excessive amount of oil for months. This has caused damage to pistons and cylinders and the repair costs keep adding up. Vehicle started making a ratlling noise when accelerating amd finally would not start. The mechanic estimated over $8,000 to replace the engine. The mechanic's inspection stated: "No oil on dipstick. When trying to start engine just cranks with occasional knocking noises. Engine failure likely". there was no indicator light or warning that the vehicle was low on oil. The oil was not due to be changed until May.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511902March 15, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My own words, That my vehicle didn't stop, the car driver in front stop short my vehicle just ran behind the car. My 2018 Chevy equniox I have purchase last year for it safety reason pay extra now and days, those safety is not there very disappointed with GM What component or system failed or malfunctioned, and is it available for inspection upon request? Automatic Emergency Braking - Together - Forward Collision Warning
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11511905March 15, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER
The windshield wipers and yes, available at anytime for inspection. I was traveling Hwy 80 and the wipers stopped working completely in a downpour of rain at 70 mph. I could not see and could not even follow the rear taillights in front of me to stay in my lane. I put my right blinker on and slowly moved to the slow lane in order to take the next exit off the highway. Had to travel over the highway on the overpass and needed to turn right. Couldn’t see detail so ended up running over yellow barriers then made it to the right turn and was barely able to make out a driveway which was a Starbucks. Stopped to confirm wipers would not work and to move wipers by hand to clear windshield. Every 4 or 5 blocks had to stop and get out to physically move wipers by hand to clear rain water from windshield in order to drive further. It was so dangerous, I could of easily caused accidents for others and myself and also could have been fatal! Next time you’re on the highway, close your eyes and keep driving-it was the same and scared me to the point that I was shaking!!! Thank God I didn’t have my grandkids with me!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511906March 15, 2023
ELECTRICAL SYSTEM, ENGINE
The key can be removed although drivetrain is not in Park? Also, a week ago while picking up my grandkids from school, my car would not start. It was parked. Everything was dead and the key could not be removed from the ignition which was quite odd even if it was a dead battery, the key should come out of the ignition? It was in Park. The key could be turned but not taken out of ignition?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511685March 14, 2023
ENGINE, FUEL/PROPULSION SYSTEM
At about 115,000 miles my carefully maintained one-owner vehicle began to occasionally shudder, and then finally stalled on a couple of occassions. I found out later (after the check-engine light was activated, apparently due to a failing catalytic converter) that the shuddering, and the ruined catalytic converter, were both due to excessive oil consumption--the result of a piston ring defect that I learned about years after a class-action settlement that I was never notified about. The dealer charged me $230 to diagnose these problems. My safety was at risk because of the engine stalling (this happened while driving on two separate occasions), and also because of exhaust/oil fumes seeping into the interior of the vehicle when switching the A/C to defrost mode. Failed catalytic converter and excessive oil consumption was confirmed by the dealer but GM/Chevrolet and dealership refuse to provide remedy. (See https://www.classaction.org/blog/new-class-action-claims-more-chevy-equinox-gmc-terrain-vehicles-plagued-by-oil-consumption-issue) (See also https://www.classaction.org/blog/lawsuit-says-2013-equinox-terrain-drivers-not-given-proper-notice-of-oil-consumption-deal-due-to-gm-mistake) Neither the dealership nor General Motors notified me of the settlement or Special Coverage Adjustments that would have required them to cover the repair costs, and although I have contacted GM Customer Care several times and spoken to various case managers, they have refused to acknowledge their failure to notify me about the problem, much less cover the needed repair costs. It is worth noting that GM notified me about previous recalls, they never informed me about the costly, dangerous problem that I now have to deal with on my own. The problem eventually resulted in a ruined front catalytic converter. The dealership estimates that repairs would cost more than $8000 (more than the vehicle's market value). Please help--I NEVER RECIEVED ANY NOTIFICATION FROM GM ABOUT DEFECTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511534March 13, 2023
ENGINE
Oil consumption issues, faulty valves caused decreased engine pressure light, engine light. Unable to go over 25 m/h and now will not even start. Told this is a known issues with vehicle and I need a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511449March 12, 2023
ENGINE
Engine is using oil and having to put oil into the car in-between oil changes. Usually when I am having to add oil, the cars life shows 58% or when my spouse tells me there is a knocking sound coming from the engine when it is started up. Tried to contact a dealership about this and they don't want to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511289March 11, 2023
SERVICE BRAKES, STEERING
I lease a 2022 Equinox. February 15, 2023 I was driving from the store and began to pull in my driveway. I live on a dirt, dead end road. I turned the steering wheel and there was no reaction. The car kept going straight. I put on the brakes and the car didn't stop or slow down. I was stopped when I hit my own lamp post and a large rock at the end of my driveway. There was no warning that anything was out of the ordinary. Just no response to the steering wheel and nothing when I applied the brake. There wasn't anything different in the brakes or steering wheel, they felt normal. No pulling, nor sign that the power steering went out. There was just no response to either. Putting the car in park I got out of the car to assess the damage. Some broken trim was the only damage. Put the car in reverse and it worked and I drove up the driveway and parked. Going back to the place of the accident to clean up the mess. The road was dry and conditions were good. No inclement weather. I reported to the McDonald Chevrolet and they towed the car in. The problem could not be recreated and there were no codes. I had no choice but to pick up the car. I wrote on their receipt and mine that I do not feel this car is safe to drive. The mechanics did their best. I called GM support in hopes that they would help and spoke to Maureen. She continually told me that if there was no code showing and it couldn't be recreated there wasn't anything wrong with the car. There could not be a problem. I have 2 more years to drive this car. I refuse to put my grandchildren or my mother in this car because even though it might not happen again, it might. Every time I get ready to make a turn I'm looking ahead to see what I will run into if I lose steering and brakes again. Or I wonder who else will be hurt if these systems fail.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11511013March 9, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving 45 MPH, the vehicle stalled inadvertently in the middle of the roadway. There was no warning light illuminated. The contact was able to restart the vehicle after 5 attempts. The contact stated that the vehicle was taken to the dealer, where the failure was diagnosed as inadequate fuel pump flow. The dealer related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, parts were not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,936.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510817March 8, 2023
ENGINE, POWER TRAIN
My 2017 equinox which I purchased at this dealership starting burning excessive oil and has bad piston rings, they quoted me a $9500 for engine... I had those issues at 97500 miles and the dealership failed to properly inspect and fix the rings even though this motor was known for these issues. The failed piston rings should have been fixed when my vehicle was covered under warranty at approx 97,500 miles! My equinox has approx 100,600 miles on it currently and has sat for 1.5 months. So 600 miles past the warranty and now it needs a new engine? It needs a new engine because the service department knowingly failed to thoroughly fix my car when I had it in at 97,500 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510863March 8, 2023
ENGINE
Check engine light comes on. Extremely low oil in car. No alerts of oil pressure problems. Oil replaced by mechanic x 2. Thorough engine diagnostics run. This has happened x2 in 6 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510579March 7, 2023
VISIBILITY/WIPER
Multiple ongoing issues with the vehicle (oil consumption - approximately 2 quarts consumed per oil life cycle with the updated oil life index monitor, clogged catalytic converter - likely due to the oil consumption) with the most recent being a windshield wiper linkage failure and the Special Coverage that expired 10 months ago based on time, but vehicle is still within the mileage limit of the Special Coverage. The Special Coverage, N192266180 Wiper Transmission Arm Linkage Failure, is good for 10 years or 150,000 miles whichever comes first. The subject vehicle coverage expired on 4/26/22 and it is now March 2023; the vehicle has 122,689 miles on it versus the 150,000 mile limit. The issue was discovered when my daughter attempted to use them to wipe some wet snow from the window but the wipers did not move...she thought the wipers were frozen. When I checked the wipers, you could hear the wiper motor attempting to actuate the wipers but there was not movement of the wiper blades. The wipers can be moved by hand with both wipers moving in unison when one wiper arm is pulled/pushed back and forth, so it appears this is the condition in the special coverage. Contacted a Chevrolet dealer as well as Chevrolet Customer Assistance and neither would offer any coverage since the Special Coverage expired by time (even though the vehicle is well within the mileage limit). Fortunately, the failed wiper system did not cause an accident, but this could easily be considered a safety issue that should have full coverage by Chevrolet, regardless of mileage and time, under a product safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510662March 7, 2023
ENGINE
The dealer service that repaired the vehicle said the positive crank ventilation system (PCV) froze up and there was no where for the pressure to go so it blew out the rear seal. General Motors knows about the problem because they sent out a service bulletin No. 14882. It is a recurring problem with the 2.4 L engine. The car started making a loud noise and we made it home but oil just started spraying out underneath. Thankfully we weren't strand on the side of the road. 4 quarts of oil leaked out on our garage floor. We had a sensor replaced in November and the light stayed out for awhile this happened around January 28th and it was very cold that day. We do have the receipt from the repair, it cost over $2500.00. Now more dash lights came on, the service department said it's the link assembly rear stabilizer shaft and also the antilock brake system. We have no All Wheel Drive! The car is sitting in the garage!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510305March 6, 2023
ENGINE, POWER TRAIN
My 2016 Chevy Equinox started running rough and when the codes were run it came back with P0335, P0016 and P0017. We then replaced both the camshaft, crankshaft and vvt solenoids. The codes were then cleared, and no further issues or engine lights were on. Then I brought the car home the weather was extremely cold, and the vehicle would not start. Tried to jump the vehicle would not start. Towed the vehicle to the shop, where it was determined that the PVC was frozen which caused all the oil to drain from the engine, the timing belt seized up and caused total engine failure. The mechanic has stated that it needs a whole new engine as all the oil had drained from the vehicle and cause damage that cannot be repaired. These vehicles have faulty piston rings in them and also it is common for the vehicles to be useless and have to have a total engine replacement. The cost for the engine replacement and vehicle repair is 9000 to 11000 dollars. Chevy intentionally has been mass producing vehicles that can and will kill someone. This is a known issue that they need to make right for all the owners of these vehicles. Please do a full investigation as to why these vehicles are still on the road and Chevy has not been made to recall and fix these vehicles correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510310March 6, 2023
VISIBILITY:WINDSHIELD WIPER/WASHER
2015 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO WINDSHIELD WIPER MODULE SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510419March 6, 2023
UNKNOWN OR OTHER
Hill assist did not activate and car rolled back, hill assist activated on 3rd attempt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510199March 5, 2023
ENGINE
Hearing a noise while driving May 2022 took my car to Chevy Dealership they told me my vehicle is consuming Oil no leaks not sure where oil is going. Quoted me over $5k to troubleshoot said it was common and offered me $1k to trade my car. I didn’t agree and continued to check my oil filling my oil weekly when I pumped gas. December 8th i was driving on hwy when my traction control and check engine light came on and running rough. I pulled over had my car towed days later took it to a shop. It was there for over a month cost me $2k they asked for another $2k to continue to research and fix the problem. Engine replacement estimate for refurbished motor cost $10k I didn’t agree had it towed back home still unresolved. it has been there since. Injector 4 is stuck open and it’s misfiring. Still paying it off and without a car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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