Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11514941April 1, 2023
POWER TRAIN
My Equinox loses power, it feels slow and drives sluggishly. If I am driving at 35 mph it suddenly starts reducing speed and whining noises ensue. The hazard lights turn on and off, then the doors lock and unlock. If I reduce speeds below 20mph, then I suddenly have full power again as if nothing ever happened. The check engine light comes and goes after you drive for a while. Highways and offramps are questionable. I can not increase speed to merge properly on the freeway as this would put me at significant risk, I am not willing to gamble to see if I can make 65mph with oncoming traffic. I have ordered and paid for a new transmission from Chevrolet. Back ordered with an unknown delivery date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514561March 30, 2023
STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
The contact owns a 2008 Chevrolet Equinox. The contact stated that the front driver's and passenger's side interior door handles were fractured. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514601March 30, 2023
ENGINE
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer, where Technical Service Bulletin Numbers: TSB: N192287100 (Catalytic Converter and Oxygen Sensor Performance Degradation) and TSB: N192268180 (Tailpipe Emissions – Oxygen Sensor) were repaired; however, the failure recurred. The contact related the failure to Technical Service Bulletin Number: TSB: N192291100 (Excessive Engine Oil Consumption). The manufacturer was made aware of the failure. The failure mileage was approximately 124,087.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514578March 30, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
I purchased this vehicle in November 2022, with the understanding that it was not equipped with lane change alert with side blind zone alert and rear cross traffic alert, but the car would be retrofitted as soon as parts were available and that should be in a short time frame. To date I have not heard from GM or Koons of White Marsh on this retrofit, so I started asking questions. I also visited the sales lot at our dealership Koons of White Marsh and found that these safety features are installed on all 2023 Equinox models - so clearly the parts are available. Koons of White Marsh is saying now that they do not know when or if these safety features will be installed. I wrote a letter to GM's CEO and received two calls from the Executive Support team. First call - we would have part by Q1 2023; 2nd call said they do not know when or if we will receive the part. This missing part is putting my safety at risk as well as others driving around me as I do not have full alerts to the traffic around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514574March 30, 2023
FUEL/PROPULSION SYSTEM
Fuel Pump Power Control Module failed. My daughter was driving down Carpenter Road in Ypsilanti Michigan when the vehicle stalled and would not start. This is a VERY busy four lane road. The police showed up and helped push her out of the way. Yes, the problem has been confirmed by the dealer. The dealer replaced the part but how do I know that the part is not faulty as well as it appears that there is a potential recall for this vehicle that hasn't been confirmed yet since parts are limited. No warning before the issue happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514354March 29, 2023
AIR BAGS
The air bag system failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514477March 29, 2023
ENGINE
Took 2015 Equinox into Dealership due to call stalling - not dying. I made an appointment for a few days later. They gave a "fix", and said if it starts doing this again to bring it back in as this was their first guess at what it was. A couple months later it started stalling again. It was a Saturday, this time the stalling happened once and then died. I had it towed to the dealership and they said I had ran the car without oil. I had religiously had the oil changed and had never had low oil when I brought it in even for any oil change. The dealership quoted me $9,200 this time to "fix" it - by replacing the engine. The car has less than 90,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514506March 29, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
This vehicle has started to lose power was taken to firsteam Norfolk Va where purchased took for oil change and tire rotation also loss of engine power at speeds of 20-32 mph and 50-62 mph. Dealership at Norfolk Va sent to firstteam Hampton VA Chevrolet for diagnosis and came back no engine light and small misfire 3/4 sparkplugs needed changed 177.00. After plugs were changed still had misfire then they felt it was number 4 injector 500.00 but never did work. I took it to national shop for recommended injector and when plugs were pulled mechanic found no new plugs. Injector was replaced with gm part and still misfiring. Norfolk firstteam towed vehicle back to Hampton Va firstteam and they are now giving me the run around. They want a blank check to replace parts till they find the problem. Unexceptable to even ask. Service writer has been very disrespectful and hung up on national shop and myself. When asked questions regarding work done service writer would just talk over us and speak to us disrespectful and then hung up. We have requested service manager at Hampton firstteam Chevrolet contact us and we were told she would tell him later. I have contacted Aston Lewis Jr owner of all firstteam dealerships here in Va requesting help three times and still no response. We need this reported so someone can fix the misfire and power loss the dealership does not know how to fix. Car is under power train warranty . Any help would be nice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514292March 28, 2023
ENGINE
2017 Chevrolet Equinox 80,000 miles always serviced, I have proof Purchased 10/26/2016 New 12/16/2022 I had the vehicle serviced @ Walser Polar Chevrolet White Bear Lake, MN just like I have since I purchased it new. Oil & Transmission fluid changed, new tires, wheel alignment, rear brake pads and rotors, $2,045.00. No mention of a class action lawsuit for Frozen PCV valve, causing the rear main seal to blowout. GM has known about this problem for years and has done nothing to rectify it. I brought my vehicle into Walser Polar Chevrolet for service as always trusting I would leave having a safe ride in the deadly winter weather conditions, that was not the case. They knew there was an Issue with this Make & Model, I should have been notified regarding the freezing of the PCV valve and rear engine seal blowing out. Someone is going to DIE because of this, they will break down in subzero temperatures and freeze to death. 12/24/2022 at 6:45 am on Christmas eve. I had no warning whatsoever there was a problem until the Equinox started to sputter, the engine light came on and a few minutes later the engine shut down. The PCV valve froze causing the rear main seal to blowout, the engine was completely destroyed. $9,700 estimated repair bill. Thank God, I made it to White Bear Ave and a police officer showed up, it was 11 degrees below zero out. AAA had a 299-minute estimated wait. I know of 3 other people this has happened to last Month and there were 3 others vehicles that weekend on their lot with the same issue, I was told this by management. I sold it to Walser Polar Chevrolet White Bear Lake, MN 12/30/2022 for $4,000.00 that’s all they were willing to offer. After paying $2,045 on 12/16/2022 I ended up with $1,965.00. This car was in great running condition when I brought it in for service, no leaks or indication of a problem other than the maintenance suggested. KBB Trade in for this vehicle is $9,000.00 to $10,000.00, fai
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514324March 28, 2023
ENGINE
Burning oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514098March 27, 2023
ENGINE, POWER TRAIN
My engine failed. It's available for inspection upon request. The engine stalled in the middle of high traffic. I called GM customer care and explained to them what happened. They told me to take it to a GM dealership for diagnosis, (it was already diagnosed by a major company). The dealership confirmed a broken timing chain and bent valves. They also said that it was $12,000 to repair and that GM would only cover $1,200 since its out of drive train warranty. They request that I put down $8,657 before they could order a new engine. The codes the car gave were P0016, P0017, P228D, P0089, and P0341.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513904March 27, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Service brake assist
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513932March 27, 2023
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I am deaf and this have problem engine and oil keep leak and show road ice but outside warm. I try use collision road it not show light on nothing..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514024March 27, 2023
ENGINE
After taking excellent care of this vehicle with regular oil changes, the car suddenly had engine failure on the highway. Was luckily able to pull over. Turned vehicle off then on and car was in safety mode to get to mechanic. This was 2022. Addressed rear main seal at a cost of 1900$. Then in march of 2023 vehicle suddenly was leaking excess oil. PCV orifice is plugged and it was cleaned. Pressure test and found that it was producing 7 pounds of pressure instead of 2! Now we need to replace engine! This definitely a safety issue and I am concerned that there has not been a recall. This could have resulted in a crash on the highway or a engine fire!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513533March 24, 2023
ENGINE
1.What component or system failed or malfunctioned, and is it available for inspection upon request?exhaust system failed at the manifold cracked in half ,causing exhust gas to enter the car making it unsafe to drive with dangerouse leves of carbon monoxied ,and it is available for inspection , 2.How was your safety or the safety of others put at risk? Dangerouse levels of carbon monoxied entering the car causing head aches and drowzyness 3Has the problem been reproduced or confirmed by a dealer or independent service center? yes 4.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? yes loud noise coming from engine and first noticed in January 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513225March 22, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving at highway speeds, the check engine warning light illuminated. The vehicle was taken to a local dealer and the contact was informed that the vehicle was included in NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the part to the recall repair was unavailable. The contact was informed by the dealer that despite the check engine warning light being illuminated, the vehicle could still be driven to the residence. The contact stated while driving to the residence, the vehicle stalled with the check engine warning light illuminated. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 5,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513111March 21, 2023
UNKNOWN OR OTHER
After the car is parked, the gears will not allow shifting, they are jammed, the vehicle can not move. This has been happening on and off and started in 2022. Our son, is a new driver and he has been stranded in locations for over 2 hours unable to put the car in gear. This problem has been confirmed by a Chevrolet dealership and we were quoted approximately $2,000 to have this part completely replaced. In addition, we have had several mechanics attempt to fix this unsuccessfully. This happens on occasion, but continues to happen enough and prohibit us from driving longer distances. This is a safety concern, as it will take up to 3 hours or longer to get the gears to shift. The vehicle will turn on, the main problem is that we are unable to shift and get out of park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512761March 20, 2023
ENGINE
Ongoing problems with oil consumption despite repairs and frequent checking of oil and oil changes. The check engine light appeared shortly after purchase in 3/2019. I've visited at least 3 different service centers since purchasing and they have all identified issues with the engine/oil. My vehicle became inoperable on 3/10/2023 and would not start; it had to be towed to an independent service center. The most recent repair estimate started at $2,900 for a remanufactured engine, labor not included. The center I had my vehicle towed to reported this was the third vehicle (another 2016 Equinox and a 2015 GMC Terrain) they've encountered within the past few months that had the same issue. My vehicle is available for inspection as I cannot make any more costly repairs for a vehicle with a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512331March 17, 2023
ELECTRICAL SYSTEM, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2019 Chevrolet Equinox. The contact stated that both side view mirrors would not retain the adjusted settings upon start of the vehicle. The contact stated that the failure obstructed his vison while driving at various speeds. A local dealer was initially notified of the issue; but could not diagnose the failure. The manufacturer was then notified of the failure and referred him to another dealer. The vehicle was taken to White-Allen Chevrolet (442 N Main St, Dayton, OH 45405) on two separate occasions where both the actuator and the driver side arm rest switch were replaced; however, the failure persisted. The vehicle was not repaired. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512333March 17, 2023
VISIBILITY/WIPER
2015 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO SAFTEY ISSUES WITH WINDSHIELD WIPERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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