Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11518388April 22, 2023
ENGINE
I went to Walmart to get an oil change. 8 days later while I was driving my SUV began making a knocking sound. I pulled over at a convenience store, checked the oil level and there was no oil in the SUV. I added 1 quart of oil and called Walmart to tell them what was going on. Walmart asked me to bring the SUV back since it had only been 8 days. Walmart added oil to my SUV but the car would not start afterwards. The mechanics had to push my car out of the service area. I had my car towed to GMC for diagnostics, inwhich they told me I would need to replace the engine. I kept up with my service work and had paid the SUV off 7 months prior so this was so frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518459April 22, 2023
VISIBILITY/WIPER
In February of 2021, I was traveling with my son (and was 8 months pregnant) on a highway going roughly 60-65 mph. All of a sudden, a terrible storm hit the area and I turned my wipers on. Within moments I heard a noise and both wipers were no longer working. I had no visibility and almost wrecked. I was extremely traumatized by the situation. I was able to pull off the road and waited until the storm passed (2 hours). I found a small shop that confirmed the wiper mechanism needed to be replaced because of the “ball joints”. They didn’t have the part, so I had to continue the 3 hour drive stopping when it started to rain. A 3 hour drive took us 6 hours. I was able to have the issue repaired for nearly $215.00. Fast forward to today (4/22/23) and again, the wiper mechanism has given out. Again, we were on the Highway and during a storm, the mechanism gave out and we lost operation in the wiper on the driver side. I was traveling with my two children, and again almost ran off the road and had no visibility. After doing research it looks like there is a “special coverage” for this issue and I think it’s a poor decision for this part to not be recalled and handled appropriately by GM. I have called GM and scheduled an appointment to have my wiper mechanism inspected/fixed and was told I would need to cover the cost. That is unacceptable. This is extremely dangerous and has caused me not only hundreds of dollars now, but the security of even getting in my vehicle to drive when it’s raining or a storm is approaching. Please do the right thing and require a recall. Invoice from the first fix in 2021 is attached. I am happy to provide the invoice for the next fix after it occurs next week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518481April 22, 2023
ENGINE
The engine went completely out as the vehicle is known for excessive oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518221April 21, 2023
ENGINE
The contact owns a 2015 Chevrolet Equinox. The contact stated while driving at various speeds, there was an abnormal sound coming from under the hood. The contact stated that the abnormal sound had become louder. The vehicle was taken to an independent mechanic, where it was diagnosed that the timing chain had failed and needed to be replaced. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518293April 21, 2023
ENGINE
Car would stall suddenly mid intersection or street. There is an active recall for a fuel pump module with no known date of resolution. Fuel Pump Module would not provide adequate gas to the engine. This happened twice to me as I was driving on April 4th 2023. After speaking to Chevy & Dealership, there is not yet a fix to this problem. This car is UNSAFE and needs to be removed from the roads. I traded this car in, because I felt unsafe since Chevy could not help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518115April 20, 2023
ENGINE, POWER TRAIN
the PCV is popping out which is causing all the oil to drain out and causing expensive repairs and leaving the car dead on the road ther needs to be a recall on this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518165April 20, 2023
ENGINE, POWER TRAIN
Transfer case issue. Bad sounds from engine while driving and could have left stranded on road causing a major safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517554April 18, 2023
AIR BAGS, STEERING
The air bag safety restraint system is faulty on this vehicle. This is a system that should work for a life time for the vehicle but it's already defective. This vehicle once the battery is low or needs jump start, the entire steering controls become loose which may cause serious accidents for unseasonably experienced drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517585April 18, 2023
UNKNOWN OR OTHER
The first half of the panoramic moon roof exploded as I was driving down the road. There are several article about this same issue happening to other GM vehicles however, it was never determined to be a recall. The vehicle has not been inspected. It is sitting in my garage waiting for a part to come in so a glass company can install a new one. There was no warning, the roof was not hit by anything, it just exploded as I was driving down a major highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517630April 18, 2023
ENGINE
In 2022, I had scheduled oil changes and I noticed my 2016 Equinox was burning oil at an alarming rate. I was adding oil every 1,000 miles and again after an oil change; and I could not keep the oil level up. In December 2022, my engine engine light came on , it was showing a P00016 code and after that code materialized, the engine died while driving. It was on a busy road and could have caused an accident. My mechanic has confirmed the "oil pressure sensor" issue and unfortunately, they do not do top engine work. I have had an excellent record of oil changes and routine service performed on this vehicle. Please issue a recall for this oil /Camshaft/Crankshaft position sensor repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517520April 17, 2023
ENGINE
Car keeps burning oil and cabin smells like fumes. No engine light comes on to warn me when oil is low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517268April 16, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
There was a recall back in 2019 for this same issue the charge air cooler is still disconnecting from the throttle body. I bought this car in 2021 supposedly the issue was fixed back in 2020 after the recall was issued. The same thing is happening. When I accelerate the air hose connecting to throttle body is disconnecting from and causing the engine warning of reduced engine power to show up. This is very concerning because when driving on the freeway with my family this is happening and this could get someone killed. The fixes back in 2020 are not up to standard or the replacement parts are faulty or the repair was not completed successfully. This has been happening since last year summer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517323April 16, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I bought my 2012 chevy equinox Lt 2.4L because I owed one just like it but a deer totaled it at only 10 mph! It been nothing but issues since I purchased it drove it off the lot the check engine light comes on and then I go to get it checked and it states that I have a permanent catylic converter code that no one can fix except gmc! When I idle at a stop for longer than 1 min it starts stuttering and jerking like it’s gonna die! So I clean my throttle body like the mechanic said I should do and I found this dark brown whitish sludge in my pvc tube that runs up into the air box which now my air box is full of this gunk! I have to put oil into this vehicle every 3 days cause it will be full then three days later it’s just a smidge above out on the dipstick! I am poor I can not afford huge repairs or replacement of yet another vehicle 🚗! GMC needs held accountable since they seem to know about this and it’s not recalled they need to do better in taking care of us poor customers who just want a reliable vehicle!! So VERY upset yet again!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517238April 15, 2023
AIR BAGS
Drivers seat back rest air bag randomly deployed when I was in park, in my driveway taking my seat belt. Bruised my arm/ side of body pretty good. I had no idea how that could happen however, I connected my scanner tool to the car and come to find out I had 7 air bag/srs codes. After that happened all of my seat belts locked up, and per the scanner, it says a few other air bags have deployed but they haven't. This happened a while ago, (wife's car) and I haven't had time to reach out about it. I still drive it just to work and back but I disconnected the srs module in fear of the air bags the scanner tool said deployed WILL deploy while I'm driving. No previous codes or air bag light were shown before that occurred along with no previous repairs or modifications at the time were done besides regular maintenence. Hasn't been inspected but the light is still on, they're hard codes that can't be cleared, and the deployed air bag/seat back cover is still present.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11517164April 15, 2023
POWER TRAIN
Check Engine Light on Diagnosis (1-2) 1. P171A-00 - transmission surge solenoid valve circuit open 2 - P171B-00 - Transmission surge solenoid valve circuit low
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517165April 15, 2023
ENGINE
Purchased a 2010 Chevy Equinox from this Chevy dealer in the Pinehurst NC area in December 2022. Heard knocking noise start mid-March 2023. Vehicle seemed to go into "limp" mode and lost power (dangerous situation had vehicle been on interstate with no shoulder or exit ramp or could have been rear-ended due to sudden lack of power). No check engine light on at any time or when vehicle was taken to another Chevy dealer (March 20, 2023). Initially, Chevy dealer stated there were no issues. Insisted that the vehicle be checked again. Dealer took vehicle on test drive and then put on lift. Chevy dealer then stated oil loss issues and need to replace timing chains, actuators, gaskets, pistons, piston rings, oil coolant, water pump, balance chain, and other related parts. This is a design flaw in engine and piston rings causing excessive oil consumption which then leads to failure of other components. Was advised to change oil every 3,500 miles as opposed to going by the "oil" light and advised only to drive the vehicle sparingly and only if absolutely needed to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516985April 14, 2023
ENGINE
Excessive oil consumption. Has been since I purchased the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517105April 14, 2023
ENGINE
Vehicle has an ongoing extreme oil leak, to the point where it will dump out oil and soak the undercarriage of the car. The position of this oil leak bleeds on to the alternator. Car is currently in the shop getting estimates for repairs, but there are 96 god damn engine complaints on this year of the vehicle alone. NINETY. SIX. The way the SUV froze up and completely failed during the drive, it's miraculous that nobody hit the car as it failed in the middle of the road. Everyone on the road is at risk, drivers and passers-by, in the presence of this monstrosity, because there are NO warning signs when it finally decides to fail. It just does. I am just angry enough with enough momentum to pursue legal action and I believe every other driver of these SUVs should as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517123April 14, 2023
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES
The contact owns a 2020 Chevrolet Equinox. The contact stated that while his wife was driving at an undisclosed speed, she depressed the brake pedal to slow the vehicle; however, the vehicle failed to respond. As a result, the contact had to apply pressure and pump the brake pedal several times to stop the vehicle. The contact was able to navigate the vehicle off the roadway. The vehicle was then towed to Tires Plus where it was diagnosed that the brake vacuum pump malfunctioned and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517126April 14, 2023
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at approximately 55 MPH, he depressed the brake pedal however, the vehicle failed to respond. As a result, the contact had to apply pressure and pumped the brake pedal approximately ten to fifteen times before the vehicle stopped. The contact then engaged the parking brake. The vehicle was taken to Tires Plus where it was diagnosed that the brake vacuum pump had exploded and caused damage to the camshaft. The vehicle was not repaired. The dealer was notified of the failure and the contact was scheduled to take the vehicle to the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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