Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11546712September 26, 2023
FUEL/PROPULSION SYSTEM
9/15/2023, noticed a hesitation in the acceleration of the vehicle, when attempting to proceed after a full stop. Purchased the vehicle from CARMAX in Las Vegas, 8/25/2023. Recall Sheets were provided, however - I have been "unable to "REGISTER" the vehicle (in my name) to NHTSA website. When, "remedy" to the RECALLS are available, ???? How will "I" be "notified" to take the car to a Dealership ???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546425September 25, 2023
ENGINE
I purchased a 2012 Chevrolet Equinox with 100,550 miles on it in April 2023. The original owner gave me all service receipts & records to show the automobile had been taken great care of. The interior & exterior are still in like new condition. The problem I've experienced is sudden "reduced engine power" that caused the engine to stall while driving. Two weeks prior, I had had a service check with an oil change and the works. I had it towed and to my surprise, the mechanic showed me that my automobile didn't have ANY oil. The oil indicator light NEVER came on. Afterwards, I did research and discovered that GM is aware of this exact problem in this particular make and model and been sued in a class action lawsuit for this and lost. WHY HAVEN'T THEY ISSUED A RECALL TO REPLACE THE FAULTY PISTONS THAT CAUSES THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546208September 24, 2023
SERVICE BRAKES
While driving from a short trip when we got back home we stopped to get something to eat and when backing out of our parking space I put on the brakes but the peddle was really hard and it was very hard to stop. I went the next day to a parts store and used their scanner and came up with code for brake assist vacuum pump. I had a very hard time finding a replacement and it had to come from Kansas city. I replaced it myself and had problems with it too. The original one the drive connector disintegrated where it connects to the cam shaft. The replacement one went on fine but oil ran from it due to the outer faceplate being warped. Every part store in town says they can't get it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546232September 24, 2023
STEERING, SERVICE BRAKES
While towing my equinox behind my motorhome, with properly installed equipment, I experience tire screeching when taking off ramps from the highway. From extensive research, I've found that many 2023 Equinox owners are having the same issue and many have started GM case numbers. This issue is happening with many different tow systems installed and the only constant denominator is the 2023 Equinox. I've read that GM is fully aware of the issue and is working on a fix. I just wanted to get my involvement documented to potentially show the scope of this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546107September 22, 2023
ENGINE
Engine problems . Oil problems. Metal shavings in the oil and took to a mechanic and they said it needs a new engine. Also the heater isn’t working. Check engine light would go on and off. Had the oil changed beforehand. Says reduced engine power. Took daughter to work stopped at gas station and shut it off came back out and wouldn’t start had to have it towed home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545976September 22, 2023
TIRES
The contact owns a 2015 Chevrolet Equinox equipped with Firestone Tires, Tire Line: Sure Drive All Season, Tire Size: 225/65/R17, DOT Numbers: 1K2EJYA6V0223 and 1K2EJYA6V0123. The contact stated while driving approximately 65 MPH, the TPMS warning light illuminated. The vehicle was steered to the side of the road where the contact observed that the passenger’s side rear tire was flat. The contact stated that Roadside Assistance plugged the rear passenger's side tire and noticed that the passenger’s side front tire was also flat. The tires were replacement tires. The dealer was not notified of the failure. The manufacturer was notified of the failure. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546079September 22, 2023
VEHICLE SPEED CONTROL, POWER TRAIN, ELECTRICAL SYSTEM
While traveling a message appear "power reduced" a noise was heard like whistle (air whooshing). The time Car was started the engine light was on. The car was serviced by GM/Chevrolet dealership service. They found water in the spare tire compartment, but didn't not agree that it was the cause of malfunction. The asked if the car had been in a flood. I did my own research and found that this water leak problem is a known issue in litigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545809September 21, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The car has constantly been stalling. The engine light comes on and goes off. These lights has come back on. This has been a reoccurring issue since the car was purchased in 2019. I just got the battery fixed this tear from them saying it was the battery. GM keeps offering me $2500 dollars but saying if I take it I can’t take action against them. That further let’s me know that they know something is wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545615September 20, 2023
POWER TRAIN
The contact owns a 2018 Chevrolet Equinox. The contact stated that the vehicle was taken to the dealer for a service appointment and while being serviced, the mechanic informed the contact that the DTC code for an open solenoid was retrieved. The vehicle was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was then towed to a transmission specialist where it was pending the repair. The contact stated that the dealer referred her to contact the NHTSA Hotline for assistance. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545357September 19, 2023
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
My vehicle has all symptoms of the timing chain slipping or being loose. Just as millions of others who owns a chevy equinox with a 2.4 motor. Drives like crap, stalls out unexpectedly, which is very dangerous, exhaust fumes enter cabin of vehicle, toxicity to lungs. Extreme fuel intake consumption, erotic idle issues, extreme oil consumption all these issues have progressively gotten worse. This is very much a safety hazard in more than ONE way! GM needs to be held responsible and FIX THEIR problem selling such faulty and pitiful parts to their customers. After this I will NEVER own a chevy again. HIGHLY disappointed! Fixing a timing chain issue is NOT cheap, nor should it be the responsibility of any chevy equinox owner seeing as how there are so many other people who share the SAME issue, like duh. obviously, this is a manufacturer defect. HOW HAS THIS NOT BEEN RECALLED YET??????? This issue is a safety risk hazard to the customers of this vehicle. Obviously, the timing chains in these 2.4 motors of all years of equinox's are defective and GMC are the ones who need to be held responsible and fix THEIR mistakes, this is ridiculous, how has a recall not happened, there are millions of people with the SAME COMPLAINT???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545222September 18, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2020 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. While driving, the vehicle was sputtering. The vehicle was taken to the local dealer, where it was diagnosed that the fuel pump driver module was defective. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who was unable to duplicate the failure. The contact stated that the failure was related to NHTSA Campaign Number: 19V667000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 29,165.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545049September 17, 2023
UNKNOWN OR OTHER
Turned into driveway to park and suddenly my vehicle sped up really fast then I hit a pole. Destroyed the right headlight, hood, bumper, passenger door won't open all the way
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11544909September 16, 2023
SERVICE BRAKES, WHEELS, FORWARD COLLISION AVOIDANCE: WARNINGS
Got hit at 40 miles an hour in a parking lot while a running dog came through and it was caotic
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11544620September 14, 2023
ENGINE, POWER TRAIN
The contact owns a 2014 Chevrolet Equinox. The contact stated while driving approximately 65 MPH, the contact noticed that the tachometer was elevated to 4,200 RPM. The contact had not depressed the accelerator; the contact removed her foot from the accelerator pedal and heard an abnormal sound like air rushing into the vehicle coming from the engine compartment. The contact stated that the instrument cluster needles went to zero and then started fluctuating. The contact stated lost motive power with the accelerator pedal being depressed. The contact stated that the check engine, stabili-trak, and service power steering warning lights were illuminated. The contact stated that the failure had occurred several times. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 155,632.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544483September 14, 2023
POWER TRAIN
The contact owns a 2021 Chevrolet Equinox. The contact stated while driving 20 MPH and depressing the accelerator pedal, the front of the vehicle shuddered significantly, and the vehicle hesitated to respond. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the failure was related to TSB Number: 20-NA-227. The vehicle was then taken to the dealer, where the same assessment was made. The dealer contacted the manufacturer, who advised that they would partially cover the repair because the TSB was not a recall. The vehicle was not repaired. The contact stated that the failure had been recurring while driving. The manufacturer was notified of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544392September 13, 2023
STEERING
The contact owns a 2011 Chevrolet Equinox. The contact stated while driving approximately 40 MPH and making a left turn, the vehicle lost power steering functionality. The contact stated that there was an unknown warning light illuminated. The contact was able to continue driving the vehicle. The contact stated that the failure started out intermittently and had gradually over the years became a reoccurring failure. The contact stated that the failure recurred at various speeds. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544185September 12, 2023
POWER TRAIN
SUV started making weird sounds like winding up on acceleration and winding down slowing down underneath in June 2023. Got it on video. Intermittent. Had appointment for service in August. July 26 driving for vacation driveshaft fell from the front down on the highway. 54000 miles approximately on Equinox. GM said I hit something but nothing in road and no other damage underneath. Since new driveshaft installed, no more noises underneath. I have video of the noises underneath but can't upload them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543999September 12, 2023
SEAT BELTS, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact leased a 2021 Chevrolet Equinox. The contact stated that while driving approximately 30-35 mph, he made a right turn going across an intersection and collided with a 2012 Ford Focus. The brakes were applied, but the response was too slow. There were no warning lights illuminated. The air bags deployed. The vehicle was filled with smoke. The driver's side front door failed to open. The fire department was on the scene, but there were no reported fire. A police report was filed. The vehicle was towed to a towing lot. The air bag struck the driver in the chest. The contact sustained internal bruising, including bruising on her abdomen and on her arms. The driver was taken to the hospital, where medical attention was provided. The vehicle was towed to the local dealer body shop, where it was discovered that the failure was due to the seat belts not engaging. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 11,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11543960September 11, 2023
SEATS
System states rear seat reminder. Look in rear seat. Look in rear seats. This is a hazard to my infant as his car seat is located in the back seats behind the passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543651September 10, 2023
TIRES:TREAD/BELT
We bought 4 new tires size 225/65/R17 on 3/16/2021 mileage 72413. We noticed a vibration on our car and found the belt had separated. On 3/15/2023 we went and they replaced the tire. Mileage On 91816. 8/12/2023 another tire did the same thing and had to have it replaced. Mileage 95407. The other two tires went on 9/06/2023. Mileage 95926. total mileage on those tires 23513 and they were suppose to be good for 65,000 miles. The tires were bought from Tire Kingdom in Lake Wales, Florida. I do have all the receipts if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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