Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11549613October 12, 2023
SERVICE BRAKES
The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving at approximately 30 MPH and coming to a traffic signal, he depressed the brake pedal and felt extreme resistance. The brake pedal would not depress and the contact stated he observed a warning that stated "brake system fault." The contact ran through the intersection and crashed into a vehicle that was crossing the intersection on the rear passenger side quarter panel. The contact stated that the other vehicle stopped, his vehicle continued through the intersection, and was stopped by the curb on the opposite side of the intersection. The contact stated that the entire front end of his vehicle was damaged, both headlights were fractured and the front bumper had detached. The contact stated that all the front and side air bags had deployed. The contact reported he had sustained minor scratches on his arms and legs and a minor abrasion on his left arm. The contact and the other driver refused medical treatment. The contact stated that the police were on the scene and filed a report. The contact stated that both vehicles were towed away from the scene of the crash. The contact's vehicle was towed to an impound lot and had not been diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11549629October 12, 2023
ENGINE
Car wouldn't start 6 months ago, replaced with new battery. Few months after, car wouldn't start again, replaced starter August 23. October 23, car wouldn't start again, made odd whirring noise. Replaced starter. Have had 3 new starters, now told its the flywheel and again will have to put in another new starter? Starter has to be replaced again, probably tried to start car & burnout out starter, I was told. Need a new starter 2 days after this 3rd new one was replaced? All seems to be consistent with the start/stop feature in the car, always made noise when trying to drive after being stopped at a light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549381October 11, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
Driving and brakes went out with no warning, no sounds, no anything almost causing me to rear end a 16 wheeler in the dead of night and almost causing another passenger to rear end me! No fluids are leaking. Break fluid not low. The brakes will not go to the floor in reverse, neutral, or drive. I had to get a Uber and get the car towed back home. Upon research it is apparent that this is a known problem in Chevrolets, specifically the 2020 equinox model with the vacuum pumps or something randomly going out while driving. This is very dangerous and I could have lost my life or caused someone else to loose their life! I just got my car a few months ago and it says” no unrepaired safety recalls reported” however this is clearly a known defect that was not bought to my attention upon purchasing the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549155October 10, 2023
ENGINE
Timing chain broke in 2020. Engine was replaced with a remanned engine with the approved upgraded timing chain. October 2023, upgraded timing chain broke again causing the need for a 2nd new engine with less than 75,000 miles on the remanned motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548942October 9, 2023
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
My car is sucking my oil extremely fast and my gas Mileage sucks I'm in and out of the shop several times for the same thing because my car likes to jerk me around. Ever since I got it in 2021 one, now it's 2023 and still to this day. It doesn't, they? Can't find out why. It's a big safty issue does it even going 70 on the freeway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549043October 9, 2023
ENGINE
Purchased car used in April 2020. Noticed the first month issues with oil consumption. In December 2020 the dealership replaced the motor with a “new” motor and the car also needed a new catalytic converter. Warranty on “new motor” was 3 month or 3,000 mile warranty. Car mileage was 121,000 when motor was replaced. Now motor is at around 150,000 and motor stopped while driving. Everything in the car completely shut down on me while I was on the road. Both motors would consume all my oil within 1,000 miles. No one could tell me where the oil was going or what was continuing to happen to the catalytic converters. Purchased a brand new motor with 0 miles on it for $5,800 not counting cost to have it installed. Also had to purchase another catalytic converter. Since I have purchased this car no low oil light or anything to warn me about the oil has never came on in the car. One time 700 miles after changing the oil, I checked the oil on my own, no lights or anything, and there was not a drop of oil in the car. This car is dangerous. People need to be warned before they purchase one that there are no warnings on the oil or the motors. This car has been a nightmare since I purchased it and I’m stuck with it because of being “upside down” on the vehicle and having to pay out of pocket for so many repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548874October 8, 2023
ENGINE
Always changed my oil every 3000-5000 miles. Almost Never had any check engine lights. Replaced a few sensors. A battery. Was a good vehicle until it died in the beginning of January. Stuck on the side of the road with oil coming out of my car According to the mechanic i took it to Engine failure due to "frozen" pcv valve causing front and rear main seals to blow. Lost all my oil. Also have a rod knock now. and they recommended whole engine replacement. For $6000-8000. Stuck with a crappy car and making payments on it. Way to go Chevrolet!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548838October 7, 2023
ENGINE
Despite not being due for an oil change, the low oil pressure light came on. Then there was a loud sound, smoke came out of the exhaust and the engine started smoking and rattling and then the engine stalled. I had it towed and the mechanic told me there was no oil in the engine, even though there had been earlier in the day. The mechanic told me that this is a known problem with the 2016 Equinox. They are known to burn oil and the engine will stop without warning. Luckily, I was at a place where I could safely pull over. But I was told the engine is blown and it is no longer drivable. I bought used less than two years ago with less than 70k miles on it. It currently has just over 103k miles on it. The fact that this is a known problem and such a huge problem is upsetting. The manufacturer needs to be held accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548677October 6, 2023
ENGINE
The contact owns a 2014 Chevrolet Equinox. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. The vehicle failed to restart and was later towed to an independent mechanic to be diagnosed. The contact was informed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The local dealer and the manufacturer were not notified of the failure. The failure mileage was 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548714October 6, 2023
ENGINE
Vehicle began to lightly shake during idling and then over the course of a week, started making a loud noise. Appointment was made with shop and vehicle parked until time to take to shop. Timing chain/belt broke while driving and had to be towed into shop. Engine found to be completely ruined because it was 4 quarts low on oil after only 5600 miles. Vehicle was not leaking oil and it was determined that the engine burned through it. No warning lights, low oil sensors or any other indication that anything was wrong until the timing belt broke. Engine had to be completely replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548146October 4, 2023
ENGINE
The contact owns a 2010 Chevrolet Equinox. The contact stated that while checking the oil level, the dipstick was removed, and the contact detected an abnormal gasoline odor in the oil. There were no warning lights illuminated. The contact called the local dealer, who stated the vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated there was no recall coverage for the failure. The contact stated that the failure was related to Product Emission Recall: 43180 High Pressure Fuel Pump. The failure mileage was approximately 73,740. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547675October 2, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Equinox. The contact stated that after the vehicle was taken to receive brake service, the parking brake warning light remained illuminated. The vehicle was taken to the dealer where it was diagnosed that the vehicle was stuck in relearn mode and that the EBCM pump valve failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed of an unknown TSB related to a recall then advised to contact the NHTSA Hotline. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547788October 2, 2023
POWER TRAIN
Issue started appx 2015-2017, loss of oil in between oil changes but would only happen every 6-9 months, took it to Chevy dealership for inspection because there was no oil anywhere. They did 2 free oil changes 3 months apart and said nothing wrong with vehicle, even when I explained it wasn't long enough. But miracously it stopped for about 3-4 years and started slowly again, had mechanic look at it and he didn't see oil anywhere but found that the Equinox has had piston ring issues about the same time I took to dealership. Now in 2023, I cannot drive my car any further than 30 miles without it starting to jerk all over because it is out of oil. I literally stalled on the highway a few times putting myself and my family in danger, I called the dealership and service dept. told me nothing they can do unless I pay for it because they checked it back in 2015-2017 so claim is closed. in the meantime, my family's safety is at risk, I take extreme care of my vehicle so I check my oil daily and if it starts to jerk, I know it's lost the oil again. I carry oil in my car for this reason, but there was a recall and now it won't be honored because it took so long to fully arise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547886October 2, 2023
VISIBILITY/WIPER
As I was driving, it started to rain, so I turned on my windshield wipers. While the wipers were functioning, they abruptly stopped in the middle of their rotation. I had to stop on the side of the road while the wipers were stuck, and I couldn’t drive in the rain without them, so I had to wait until the rain went away before I could drive. I took it to the dealership the next day when it wasn’t raining, and they told me the windshield wiper arm detached from the motor and the whole thing needed replacement. The year of my car is 2016, and I noticed that while my car didn’t have this recalled, the 2015 model does. It literally is the same issue as seen on the 2015 version. Because my car’s year isn’t under recall, I had to pay the full amount to get this issue replaced. Thankfully, this did not occur during heavy rainfall or a winter storm, especially on the highway, because I would’ve been stranded. There is no way a windshield wiper arm detached from the motor on its own unless it was a defect right from the start, as evident by the fact that the 2015 model was already recalled for exactly this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547731October 2, 2023
STRUCTURE
The contact owns a 2023 Chevrolet Equinox. The contact stated while driving at various speeds with the windows rolled down, the vehicle would shake violently with a loud winding sound throughout the vehicle. The contact stated that the shaking was extremely severe, causing it to be difficult to see out of the mirrors. The vehicle was taken to the dealer where an unstated defect was found but no assistance was offered. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546771September 27, 2023
SERVICE BRAKES, ENGINE
The contact owns a 2018 Chevrolet Equinox. The contact stated that the vehicle failed to remain running after being started. While depressing the brake pedal, the vehicle was slow to respond. The contact stated that his brother used an ODB scanner and retrieved DTC codes: P0017 (Crank shaft Phaser, Exhaust Camshaft, Valve Cover Gasket), P1556 (Variable-Solenoid), P0011 (Camshaft), PO0014 (Engine), and P2227 (Turbo Charger). The vehicle was taken to an independent mechanic and the contact was informed that the failure was related to the timing chain, cam shaft, brake booster, and vacuum pump. The contact called the local dealer, who stated that there was no coverage for the repair under recall or warranty. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 182,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546814September 27, 2023
ENGINE
Engine started with fuel injectors starting leaking out of injector. Then codes started popping up. Bad fuel rail - misfire - imbalanced below threshold catalyst system efficiency. All caused by crack on exhaust manifold. The cost was substantial. This is known on many equinox. Look on media to see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546856September 27, 2023
ENGINE
The contact owns a 2013 Chevrolet Equinox. The contact stated that upon the depression of the brake pedal, the vehicle vibrated and sputtered with the "Engine Power Reduced" message displayed. The vehicle then failed to exceed 25 MPH after the failure. The vehicle was taken to a dealer where the water pump, engine gasket, upper and lower control arms, and other unknown engine parts were replaced; however, the failure persisted. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 86,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546538September 26, 2023
ENGINE
the vehicle will die while backing up or going forward. We have replace the intake cam position sensor and it is still giving the same code and not running correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546654September 26, 2023
ENGINE, FUEL/PROPULSION SYSTEM
This vehicle continues to burn oil and the engine light does not turn on when the vehicle is low on oil. I have had this car for 4 years and it has been an issue where when I take it in for oil change there is no oil left in engine. Vehicles are not supposed to burn oil. I have been told it is an internal engine issue and that this is a known problem from this vehicle by the Chevy dealership. It is unsafe for anyone to be traveling without oil in their vehicle and not have any type of alert to know it is low. I could break down at anytime and it would be a serious cost to me to have this repaired even though it is a “known issue“ with Chevy equinox.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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