Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11540877August 26, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Outside mirrors keep changing position. Almost got into crash because suddenly could not see while merging. This issue has been ongoing and many people are discussing the same issue on an Equinox forum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540582August 24, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Initially, 6 months or so after owning the vehicle, the PCV reported tech bulletin occurred for me, and my rear main seal blew, causing $2000+ in repairs. Then, the Engine stalled out on the coldest day of the year, got an engine replacement under warranty from my dealership, that replacement engine had 66k miles (rebuilt) and was only driven around 5,000 miles when the same issue happened. “Reduced engine power” “Service stabilitrak” this time it was in 98° heat leaving me and my dog stranded on the highway. I’ve had it diagnosed with a shop, and they have stated for the second time my vehicle has had timing issues, jumped time, I believe this is related to the timing issues and oil consumption issues that GM has already reported to be an issue with some of these models. I am now down the $3000 I’ve put into fixing this car and it’s various t leach bulletin reported issues, as well as out of a car now, due to warranty being expired, and still needing to make payments on this unsafe vehicle. Only have the engine replacement receipt on hand, but can gather new diagnostic as well as PCV valve repair receipt upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540609August 24, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Oil consumption issue turned into motor having to be replaced and endless other things being replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540646August 24, 2023
ENGINE
At 68,000 miles, my engine failed. The dealership, who had just performed a routine oil change 5 days prior, said my timing chain slipped/broke and I needed a new engine. There was no warning, no lights, no signs at all that something was wrong with my engine. It started shaking and within seconds, just died. I was driving my son home from school and were stranded without a vehicle. GM denied this being a known issue even though there is a TSB about this exact issue. They refused to replace my engine because I was outside my extended warranty. I had always performed the recommended maintenance on my vehicle at Chevrolet dealerships so it is all documented. I ended up paying to have a new engine put in my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540279August 23, 2023
SERVICE BRAKES
The contact owned a 2019 Chevrolet Equinox. The contact stated while driving 55 mph, she began to smell a burnt odor inside the vehicle. The contact saw white smoke entering from the windshield defroster and decided to continue driving to her destination. The contact stated the check engine warning light was illuminated and black smoke began to enter the windshield defroster. The contact depressed the brake pedal but failed to stop the vehicle and caused her to crash into a guard rail on the front driver side. No air bags deployed. The contact was not able to open the front driver side door due to being blocked by the guard rail. The contact climbed into the back of the vehicle and exited the rear driver side door, while the flames were inside the front of the vehicle. The fire department extinguished the fire. A fire report was not filed. The police report was filed. The contact did not sustain any injuries but sought medical attention the following day. The vehicle was not drivable. The insurance company deemed the vehicle to be a total loss. The vehicle was towed to the towing lot. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11540386August 23, 2023
SERVICE BRAKES
Brakes stopped working while vehicle was in drive. I had to use emergency brake to get it to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540083August 22, 2023
UNKNOWN OR OTHER
Engine running rough... sputters when started
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539741August 21, 2023
ENGINE
Car stopped working at 72K miles. sputtered, stopped, cranked but no start. P0017 error - which has a TSB on it. Camshaft position error. Chevy knows about the issue but just hopes it happens outside of warranty, which is not acceptable. Vacuum pump also had catastrophic failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539806August 21, 2023
ELECTRICAL SYSTEM
vehicle crashed 3/8/23 driving south on rt 95 in sharon ma. power steering failed causing vehicle to crash into guard rail. traffic was moderate on all 3 lanes and appoching vehicles avoided multiple crashes. ma state police arrived & driver taken to mass general hospital baby car seat unoccupied at time of accident. vehicle dashboard lit up with power steering failure message. vehicle towed to dealership & gm inspected black box. after 100 days gm responded there is no problem with power steering. gm still refuses to provide information they obtained from black box. vehicle towed to dealership who sold car. within 20 minutes they diagnosed power steering rack is defective. gm remains nontransparent and denies responsibility for the accident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11539581August 19, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
I get a ‘Forward Collision System Unavailable’ warning frequency when the outside temperature is high and the humidity seems high as well. I thought this was a one time thing but it has happened multiple times. I thought the issue was related to my old battery but the issue still appears after replacing the vehicle battery. The last time it happened was on July 31, 2023 at 3:20pm (eastern time zone). I live in Newry, South Carolina. The high for the day was 100 degrees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539432August 18, 2023
VISIBILITY/WIPER
Driving down the highway at 70mph in a downpour, when the drivers side wiper went up, and never came back down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539391August 18, 2023
SERVICE BRAKES, STRUCTURE, AIR BAGS
The contact owned a 2021 Chevrolet Equinox. The contact stated that while driving at 40 MPH, the front driver's wheel detached from the vehicle. The brake pedal was depressed; however, the vehicle failed to stop. The air bags did not deploy. The insurance company deemed the vehicle totaled. The contact was injured; she had a concussion. The contact received medical attention. The vehicle was towed to the dealer; however, no failure was found. The manufacturer was made aware of the failure. The failure mileage was approximately 21,680. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11539231August 17, 2023
VISIBILITY/WIPER
Windshield wipers became inoperative during a rain storm, leaving us stranded on the highway till the rain passed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539054August 17, 2023
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
While diving down a busy highway, the vehicle's check engine light came on with no notice and my daughter lost acceleration and then the vehicle "died" while driving on this busy highway. The steering locked up. She had a hard time getting it to the side of the road. It was a very dangerous situation. If this would have happened a couple days later while driving on the interstate, it could have been deadly and caused a major accident. The vehicle would not start back up and had to be towed. It's already had a fuel pump issue when we first bought it and had that replaced. Now, it's back in the shop and who knows for how long. I bought my daugheter a new vehicle so that we wouldn't have to worry about her being on the side of the road and now I do NOT trust this vehicle as I am seeing this is an ongoing issue with this vehicle. Again, we are lucky that this did not cause and accident and injury or death to others.......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538900August 16, 2023
ENGINE, FUEL/PROPULSION SYSTEM
REAR MAIN SEAL, ISSUE CAUSES THE OIL PRESSURE TO FAIL. IF NOT STOPPED IMMEDIATELY, THE ENGINE BLOCK BLOWS AND DESTROYS THE ENGINE. THIS IS A KNOWN PROBLEM WITH THE 2017 EQUINOX, BUT HAS NOT BEEN RECALLED YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538930August 16, 2023
ENGINE
I had no warning lights car was driving fine no hesitation when stopped to turn car off it wouldn’t start back up had it checked by a shop said the engine is completely gone due to no compression and possible timing belt or chain broke. Uses excessive amount of oil the car does not even have 100,000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538614August 15, 2023
ENGINE, STRUCTURE
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the rear of the vehicle started to sway from side to side. The contact then became aware that the sway bar had fractured. The contact stated that her fiancé was able to tighten the bolts and the contact was able to safely drive the vehicle to the residence. The contact stated that the service engine warning light was illuminated on the instrument panel for more than two months. Additionally, the air conditioner was inoperable, and there were wires hanging down underneath the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538685August 15, 2023
POWER TRAIN, SERVICE BRAKES, ENGINE
The vacuum pump that controls the power brakes broke/went tight, causing the brake pedal to get extremely hard and almost caused us to crash on the interstate. It turns out that this vacuum pump is attached to the camshaft on the 2018 Equinox and it doesn't have a shear pin, so when it goes tight, it destroys the camshaft and timining chain as well. It will cost over $4k to repair. This is a huge safety concern, not to mention the unexcpected costs to the consumer. GM is well aware of this issue, and has issued recalls on the same vacuum pump on different models of Chevrolets/GMCs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538705August 15, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the brake pedal was firm while depressed, and the vehicle failed to stop immediately. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but confirmed that there was no recall associated with the VIN. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538740August 15, 2023
AIR BAGS, STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
At 12pm on June 11, 2023 I was parked in a church sparking lot in East Rochester and was facing the church's stone wall. My vehicle was only 2 feet from the was when the car accelerated toward the wall and all of the airbags opened and the hood and side panels were affected causing the vehicle was considered totaled by my insurance. My foot was on the brake and I was preparing to put the car in park when the car lurched forward and hit the wall at a high rate of speed. GM examined the car and gave me a report I could not understand but their report indicated that there was not a vehicle defect. I find this highly improbable. I can send the report and perhaps your organization can read it or do your own inspection of my vehicle. Thank you very much for your attention to this matter. This same thing has happened to 2 other people I know who drive Equinoxes. Best Regards, [XXX] [XXX] Cell [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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