Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11552147October 26, 2023
STEERING, VEHICLE SPEED CONTROL, POWER TRAIN
Service Stabilitrak & Power Steering light comes on after initial start up or in the middle of driving intermittently cause car to jolt back & forth while driving which can cause an accident if someone or car is near, could hear that car was attempting to lock & unlock doors while errors appear on dash. When changing gears a jolt and loud knock sounds occurs, now check engine light appears, this has caused a new issue now code states to replace transmission valve body assembly…Unable to locate part anywhere & I’m not clear what may be causing issue since it happens intermittently. Changed battery, msgs stopped appearing on dash for a week. Boom hopes were high now msgs are there again….Total nightmare. I just bought this car!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551825October 25, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, VISIBILITY/WIPER
The sun roof shade is inoperable. The sunshade retracts, but does not go back into the roof so the whole shade hangs down. This completely blocks the view of the driver out the back window and is a severe safety risk. Even when the sunshade is "closed" the material hangs down, continuing to block the drivers view out of the back window. The shade has come off the tracks and unglued. The issue has been confirmed as inoperable and an internal fault in the roof shade assembly by a Chevrolet dealership and needing to be replaced completely. I have taken it to several other shops around my city, and have been informed that this is a common problem that is being referred back to dealerships for fixing. There was no prior warning sign, and my car has been experiencing this issue since July 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551867October 25, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
When washing the vehicle through a standard car wash (Mister) in Minnetonka, MN 55345. The vehicle takes on gallons of water. This seems completely inappropriate. A car built in 2018 should be able to be washed. Taking on gallons of water on all areas of the floor board is unacceptable and ultimately a quality concern for mold and rust longer term.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551913October 25, 2023
ENGINE, UNKNOWN OR OTHER
On Wednesday 10/18/23, the "check engine" light on our 2013 Equinox came on. My husband had been noticing a rattling sound for a few days prior and planned to take the car in on the upcoming Saturday. On Thursday evening10/19/23, he was about to leave for his 2nd job when the car died as he prepared to back out of the driveway. He took my Pilot to work. On Friday 10/20/23, the Equinox was towed to our mechanic who, after running a diagnostic, recommended having it towed to a Chevy dealer and we did so. Hours later, the dealer's service manager called to say the key fob key has become detached in the transfer and they would have to order a new one before assessment could begin. A $350-estimate for that portion was begrudgingly agreed to with the understanding that auto workers are on strike and ... On Tuesday 10/24, the Chevy service manager called to say their department went ahead and used needle-nosed pliers to try to diagnose it w/o waiting. It was late determined that the system was "out of time" which I later learned meant that the timing belt was skipping or something asking other technical things. Bottom line: a new engine is the only fix at a cost of $12k for a car we've only had 8 years. It's KBB value is far, far less. We are now stuck with a worthless car and no way to fix it. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551612October 24, 2023
ELECTRICAL SYSTEM
See attached document from complainant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551574October 24, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at various speeds, the infotainment screen failed to operate as needed. Additionally, the back-up camera image appeared on the screen while driving. The contact stated that the Blind Spot sensors failed to operate as needed. The vehicle was taken to a dealer and the contact was informed there was a Service Bulletin in reference to the failure. The manufacturer was also notified of the failure and informed the contact that there was no repair for the defect. The vehicle was not repaired. The failure mileage was approximately 5,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551483October 23, 2023
ENGINE
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving 70 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The message “Engine Power Reduced” was displayed. The contact was able to pull over near to the shoulder of the roadway. The Police assisted the contact in pushing the vehicle to the side of the road. The vehicle was then towed to the residence and then towed to an independent mechanic, where it was diagnosed that the engine was blown. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551265October 22, 2023
ENGINE, POWER TRAIN
My car has been parked due to problems starting. I have had mechanics look at it and it is a timing chain issue or engine replacement issue. Oil has been a consistent problem with my car even though I routinely get oil changes and there are no leaks beneath the car. I have to keep oil and a funnel in my car to add as necessary. The console never indicates low oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551058October 20, 2023
ENGINE, ELECTRICAL SYSTEM, VISIBILITY/WIPER
EXCESSIVE Oil Consumption after 87,000 miles. Always had regular/up-to-date oil changes and took care of the vehicle. Had an oil change in June 2023 and in August (not may miles driven in that time frame), while driving I noticed the vehicle started to jerk...after arriving at work I checked under the hood and noticed there was NO OIL on the stick. I also added some antifreeze since I was there and it needed just a little. Purchased oil and filled it up. Two weeks later...again, no OIL on the stick. Less than 200 miles driven during this time. Now checking my oil every 3 days. October 2023, check engine light came on--took it to get checked and was told I was out of antifreeze. This was the only issue they could locate...no blown gaskets, etc. The AutoZone put antifreeze in to the level it should be and the next day I was almost empty again. This was well under 90 miles driven. There are NO WARNINGS, EXPENSIVE TO KEEP BUYING OIL AND ANTIFREEZE--RISK OF ENGINE BLOWING, BREAKING DOWN-GOD FORBID I HAVE MY CHILDREN IN THE VEHICLE WITH ME. Two years ago the wipers went...heavy storm and they just all of a sudden stopped. Couldnt even see to pull over. Had my three kids with me and had to put the window down to try to see how I could pull over. I didnt know until a while later there was a recall. Numerous electrical issues....radio stops working when it wants too. Backup camera sometimes stays on while driving down the road, the driver side rear door won't unlock all the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551101October 20, 2023
VISIBILITY/WIPER
I was driving on a freeway with my child in the car it was pouring down raining and my wipers stopped working almost causing up to be in a bad wreck!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550761October 19, 2023
ENGINE
My vehicle is burning through oil and has a rattle. I did have an accident on 10/04/23 but the problem started before then.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11550931October 19, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
As I was coming to a red light, I heard a pop from underneath the front. About 3/4 miles down the road, I started smelling rotten eggs and hearing a rubbing noise. At the next red light, with my foot on the brake, the noise went away but the smell got stronger. When the light changed, the noise came back louder so I safely pulled off the road and had it towed to a dealership. No warning lights came on to indicate a problem. The dealership would not look at it because of a dispute with my repair service. So it was towed to a mechanic that took a picture of the transfer case blow-out. He does not do this type of repair. So I had it towed to a 2nd dealership. This dealership visually confirmed the transfer case issue but indicated he would not let his mechanics work on it because "it is too rusted and the chassis is bent." So I have a 3rd dealership that says they will do the repair. I am currently waiting for their inspection report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550805October 19, 2023
SERVICE BRAKES
MY 2023 Equinox owner's manual states that the Equinox can be safely flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this statement in the owners manual. However, when flat towing the Equinox behind a motorhome through turns such as cloverleaf offramp of freeways that have a banked side to the turn the brakes on the car lock and the car loses traction and slides. The Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. This happens at or below the posted speed limit on these off-ramps. The loss of controlled traction of the Equinox in a freeway offramp presents a safety hazard because I can no longer ensure that the Equinox is moving in a controlled path. I am also concerned that the stresses being applied to the hitch of the motorhome and the structure of the Equinox from being dragged around a freeway curve may result in damage to structural elements of both vehicles that are designed to prevent disconnection of the car from the motorhome. This might result in a failure of the hitch connection resulting in a runaway vehicle. I brought this issue to GM's attention and there has been no fix to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550588October 18, 2023
ENGINE AND ENGINE COOLING, AIR BAGS
The contact owns a 2012 Chevrolet Equinox. The contact stated while having the vehicle serviced, the contact was informed that the vehicle was experiencing excessive oil consumption. No warning light was illuminated. The vehicle was diagnosed by an independent mechanic. The contact was informed that the vehicle had experienced excessive oil consumption. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,687. The contact stated the passenger airbag light stays on, even though there is no passenger present in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550646October 18, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES, AIR BAGS
I was in an accident when my 2018 Chevy Equinox rear ended a stopped vehicle at a traffic light. There was significant damage to the front of my vehicle 12k plus. The emergency braking system did not activate, nor did the airbags. My wife experienced severe contusions to the chest area.we wonder why the emergency braking system or airbags failed to deploy.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11550220October 16, 2023
FUEL/PROPULSION SYSTEM
My car is leaking oil they can’t find leak I have oil In my drive way. I have oil leaking when I park my car on street or in parking lots too
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550080October 16, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
The ECM in my vehicle appears to have an intermittent failure that can cause it to send the vehicle into WOT at any time at random. I was stopped at a traffic signal. It turned green, I let off the brake and my vehicle learched forward for a second, and then, all of a sudden launched into and hit the vehicle in front of me. I tried to push down the brakes, but they were too stiff, and, no, my foot did not even get a chance to press the gas yet. There was only minor damage to my vehicle, however, the situation was extremely scary. I have since changed out the ECM and have had no issues since. I have seen this issue once before on a similar vehicle, except, what happened with that is the vehicle was in a garage, and the ECM had failed nearly completely and stuck the vehicle in WOT. In my case, I was still able to drive the vehicle home, so the issue appeared to me intermittent. I still have the original ECM for further investigation. As I understand it, this ECM is in thousands of GM vehicles, across multiple lines. GM Part Number: 12611090.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11550237October 16, 2023
SERVICE BRAKES, STEERING
The 2023 Equinox owner's manual states that the Equinox can be flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this representation for towing behind our motorhome. When towing thorough turns at certain speeds and of certain radius and duration, the Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. A video camera inside the Equinox shows the steering wheel vibrating strongly left/right accompanied by the screeching noise, and the degree to which the steering wheel rotates during the turn is LESS than when the Equinox is driven through the same turn. (See video at https://youtu.be/vEMAQiKWW64?t=14). The driver of the motorhome feels a lagging or pulling sensation against the motorhome, as if the Equinox is applying its brakes throughout the turn. I am concerned that a vehicle that applies its brakes while being towed through a turn is a safety hazard to those in the motorhome and to other drivers on the road. It may be causing unknown damage to components of the Equinox, its towing base plate, as well as to the motorhome towing equipment, tow hitch, and chassis. I brought this issue to GM's attention and there has been no fix to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550019October 15, 2023
SERVICE BRAKES, STEERING
While four wheel down towing my 2023 Equinox behind my motorhome, under certain road conditions, the tires can be heard squealing and burnt rubber can be seen and smelt. I put a camera in the car to record the event and during the described events the steering wheel can be seen shaking violently. This type of event occurs consistently on cloverleaf type on and off ramps and other roads that have somewhat tight turns that are banked. I am correctly towing the car per GM's published dingy towing instructions for the 2023 Equinox. I have ten years experience towing a 2011 Equinox with the same set up that have been trouble free. In May of 2023 I reported the issue to my dealer and sent the videos. GM opened a case, 9-9951144997, but to date no resolution for the problem. This is a serious safety concern for me and my family travelling in the motorhome and my concern extends to others on the highway. When you can hear the tires squealing from inside a diesel pusher motorhome and view on video how violent the event is, the safety of towing the 2023 Equinox has to be questioned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549566October 12, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ENGINE
My car is loosing oil, I have to keep putting oil in my car. I think this is affecting the performance of the Cadillac converter that makes the car lose power, make noise and overall make the car not run correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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