Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11554149November 8, 2023
POWER TRAIN
I bought my 2019 Chevrolet Equinox brand new from Chevrolet dealership. I was driving to pick up passengers. As I drove on too the customers property I pick up my passenger in a wooded area I had to drive up a steep hill. Then I backed up into the next drive path, as I was making my turn to go forward to leave, I tried to backup to make a clear turn but my reverse gave out on me. Something got lodged under my vehicle as I was going forward I got stuck in a ditch on there property. I called me wife and she came to pick me up, I contacted my insurance to request a tow truck and waited 45 minutes but no one showed up. Two of the customer neighbor pulled me out using their tow strap attacked to their 4×4 truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553965November 7, 2023
ENGINE
The contact owns a 2016 Chevrolet Equinox. The contact stated while operating the vehicle, the check engine warning light illuminated. Upon inspection, it was discovered that the engine oil level was extremely low. The contact stated that the engine had experienced oil consumption failure and engine oil was constantly being added to the engine. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553980November 7, 2023
SEAT BELTS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, AIR BAGS
Front impact crash with two deer, rear seatbelt came unlatched causing car seat to fly into the front seat and the front seat belt did not lock nor did the airbags go off. No sensors alerted.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11553933November 7, 2023
FUEL/PROPULSION SYSTEM
While driving on a four lane highway during rush hour my gas peddle stopped working. I drifted to the side of the road, with cars blowing their horns at me. My car was like frozen! AAA came after 45 mins to tow me to the dealership. We were told, Yup its the fuel pump, we currently have 3 other vehicles with the same problem. It's probably going to take at least a week to fix. No, they do not provide loaner car. Update: Dealership informed us that there's no time limit insight to fix our vehicle. The fuel pump is on back order and there are thousands of cars countrywide awaiting for the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553636November 5, 2023
ENGINE, ELECTRICAL SYSTEM
My car is burning oil I only drive to work which is only 20 miles away I put oil in 2 days ago and it’s rattling and sounds like it’s knocking and is a quart low it says it’s at 54% till my next oil change also my oil cap has condensation under it. How can this be fixed? Also yesterday when I was leaving for work my radio totally went off blank screen for almost a minute, I live in the country and I don’t want to be stranded on the side of the road at 5:00 in the morning I love my car but, how can these 2 issues be fix? Is there anything you can do to fix this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553581November 4, 2023
ENGINE
This vehicle has no leaks and no console indicators to let me know of this issue. The vehicle burns more oil than is acceptable. Was empty with no indication and no oil change due. Dealership admits to faulty design that burns too much oil. Gm admits and agrees to pay a small amount of the cost. Nominal and honestly not acceptable either since I have on record keeping up to date with all maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553329November 3, 2023
ENGINE
“Check engine” light came on recently (September 30th) accompanied by a rattling noise and smell of something burning inside the vehicle. Stopped at O’Reilly’s Auto Parts to have them pull the code before heading to auto shop. Code pulled was P0014 stating issue with exhaust camshaft. Took vehicle to Techway Automotive shop for diagnostic and let them know the code that was pulled at O’Reilly’s. Mechanic completed diagnostic and stated vehicle is consuming oil rapidly causing the engine pistons to “come apart”, specifically the piston rings and seals due to the high oil consumption and that the engine will give out sooner or later, worse case scenario the engine will blow or will cause a fire. Mechanic stated this is a common issue with these vehicles and it cannot be repaired, only complete engine replacement will “fix” the issue but would still require frequent oil level checks every 1000 miles or less. Burning smell and loss of power is very concerning to myself and passengers safety. I have found multiple accounts from others with the same year, make, model and engine type dealing with the same issues or worse. Several have already experienced the worst of it which is their engine catching fire. I was unaware of this being an ongoing issue until it happened to me and I started finding all of these other accounts of the same issues but no sign of recall for this vehicle even though there appear to have been recalls and class action suits filed for older and newer vehicles of the same make and model with similar issues. This needs to be addressed and repaired or fully compensated by the manufacturer since they have been aware of this problem since their 2010 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553484November 3, 2023
ENGINE
The contact owns a 2013 Chevrolet Equinox. The contact stated while driving 25 MPH, the vehicle started to shake violently before stalling. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. After a visual inspection of the oil dipstick, the contact discovered that the engine was extremely low on oil. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553211November 2, 2023
FUEL SYSTEM, GASOLINE
The contact's mother owns a 2008 Chevrolet Equinox. The contact stated that upon turning off the vehicle, there was an abnormal fuel odor coming from the vehicle. There was no warning light illuminated. The contact inspected the vehicle and discovered a major fuel leak coming from the vehicle. The contact called the dealer and was given an estimate for a diagnostic test. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553083November 1, 2023
ENGINE
While driving my 2016 Chevrolet Equinox, it completely shut down. I was luckily not on a busy road, at the time, I was able to coast part way of the road. Had I been in traffic, and stopped so abruptly, I most likely would have caused an accident. I had it towed back to my house, and then I had to pay someone to haul to dealership to be looked at. Upon Inspection, was told almost completely out of oil, although no low oil, check engine oil indicator light came on. Was also told there were bent valves, and broken rocker arms. They said this is a common problem with this particular motor in similar vehicles. Burning excessive oil, causing major damage to the engine. After reading several complaints, it is easy to see the 2016 Equinox motor has major flaws. We have yet to give go ahead to fix, because price of repair is unknown. A new engine and install could be $8,000. My Equinox had 84,447 miles on it, when this happened. This should not be the life of a motor. Especially with regular oil changes, and maintenance, which it had. I would hate to see it take a fatality, for this engine to be recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553091November 1, 2023
ENGINE
The contact owns a 2013 Chevrolet Equinox. The contact stated while driving 60 MPH, the temperature gauge indicated that the engine was overheating. The contact stated she was able to drive the vehicle to the shoulder of the road. The vehicle was towed to an independent mechanic. The vehicle was diagnosed with excessive oil consumption and a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552998November 1, 2023
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
While Dinghy Towing the vehicle behind a motor home the tires lock up, skid and screech when going through tight turns such as cloverleaf on or off-ramps. After turns are made the vehicle handling returns to normal. Posted/suggested speeds or less are followed for the turns. The issue has occurred on numerous occasions and could be easily reproduced under actual towing conditions. The written Owners Manual that came with the vehicle when purchased new states clearly the that dinghy towing is allowed. We purchased specifically with that in mind and talked to the dealer at length about our intention of dinghy towing it. A case has been opened with GM and the vehicle has been assessed by 2 different Chevrolet dealers. No obvious defects have been found by the dealers. The issue is unresolved and offers to reproduce the problem under actual towing conditions has not been accepted by the dealers or GM. This should be viewed a significant safety issue with possible damage risks to the tow and towed vehicles, towing equipment as well as safety of those driving/riding in the RV and also for other drivers around us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552811October 31, 2023
SERVICE BRAKES
2020 Chevy equinox vacuum pump. Impossible to get the part, safety hazard, no accident yet, takes 2 feet to hold peddle down. No Chevy dealer will help me, i need to go to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552940October 31, 2023
WHEELS, UNKNOWN OR OTHER
When flat towing behind a motorhome, per manual instructions, going on or off a highway ramp....cloverleaf, the tires will squeal like they are dragging. This does not occur every time, however 75% of the time it does. A very loud screeching, dragging or braking, pulling the motorhome down from 35mph or 40mph to 10mph. This is also noticed occasionally on turns from one street to another, however short lived by comparison. The dragging/slowing is unnerving and dangerous to suddenly slow down with no brake action by the motorhome. This has occurred on several trips this summer (2023). ****Several times this summer, most recent of 10/12/23. This car was purchased primarily because it states in the manual, it could be flat towed behind a motorhome. We are concerned that this may be damaging the vehicle and putting us and others at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552634October 30, 2023
VISIBILITY
The contact owns a 2015 Chevrolet Equinox. The contact stated that while his wife was driving approximately 70 MPH in the rain, the windshield wipers became inoperable. The contact's wife pulled to the side of the road for a while and then continued driving. The contact stated that he was an independent mechanic and had diagnosed that the windshield wipers ball joints were fractured and needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 22V165000 (Visibility) which he related to the failure. The dealer was notified of the repair that was performed prior to the safety recall and sent a claim along with the part receipt to the manufacturer for reimbursement. The contact later followed up with the dealer, who referred him to the manufacturer. The manufacturer was contacted and informed the contact that the reimbursement claim was denied. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552687October 30, 2023
ENGINE, SERVICE BRAKES, SUSPENSION
The contact owns a 2015 Chevrolet Equinox. The contact stated while driving approximately 35 MPH, the tire pressure monitor warning light and the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the thermostat, and head gasket needed to be replaced. Additionally, there were other mechanical issues with the front and rear brake pads, rotors, calipers, drive belt, and the lower control arms. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552292October 27, 2023
ENGINE
The component for bulletin # N192268181 had failed. Releasing carbon monoxide into vehicle and left me with no warning to address the problem. My 02 sensors were sending my control module wrong readings . My car should be listed in this recall. I have been having problems with this since I purchased it and didn't know there was a silent recall for these parts. The only warnings I got was a bad headache everytime I drove my car .. after having it inspected I was told about the exhaust and o2 problems which I then looked online for a solution and fount the service recall announcement. Had I have known or any warning light would of popped up I would have been able to fix it before it got worst.. my vehicle has the same problems exactly down to the t that is in the recall and should be on the list for recall I'm sure there have been more complaints. Inhaling these fumes caused me and my passengers sickness and could be risk of fire from overheating but I was not alerted and did not know there was a problem until failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552335October 27, 2023
SERVICE BRAKES
Attempted to start braking while in high traffic. Brake assist came on and prevented the car from braking properly, almost causing a crash on the highway with the car in front. The brakes had to pressed extremely hard and the e brake had to be engaged in order to stop. Since then the brake assist has not turned off and the vehicle is not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552345October 27, 2023
FUEL/PROPULSION SYSTEM, WHEELS
Tire thread is coming off for some reason also my car was stalling to pick up speed like if it was stoping and going
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552322October 27, 2023
STEERING, SERVICE BRAKES
We bought a 2023 Chevy Equinox AWD specifically because it said it can be flat towed behind an RV. When towing it, we have noticed that when going around certain turns such as a cloverleaf on or off ramp, as you are in the turn, the tires start screeching loudly, you can smell burning rubber, and the RV feels like it's being tugged on by the car. As soon as the RV goes straight again, the screeching and tugging stop. This does not happen when turning a corner at a stop sign or stop light. We did not notice any warning lights on in the car after stopping to check on the vehicle. I feel this is a big safety issue for those driving/riding in the RV and also for other drivers around us as we do not know the stress this is putting on our Equinox tow connection setup, the frame of the Equinox or the RV hitch system. This issue is happening to other 2023 Equinox owners and we all have different RV's and various tow equipment setups. The common factor is the Equinox. I have not reported this to the dealer yet but plan to do so today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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