Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11556219November 21, 2023
STEERING
DRIVING HOME AND STEERING WHEEL AND VEHICLE STARTED SHAKING LIKE THE WHEELS WERE GOING TO FALL OFF. 11/08/23 PURCHASED NOV OR DEC OF 2022 FROM DAN CUMMINS-AS IS NO ONE MENTIONED THIS. HAD MY MECHANIC LOOK IT UP AND IT'S ACTUALLY CALLED A DEATH WOBBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556290November 21, 2023
SERVICE BRAKES
1. My brakes failed as I was getting off the highway and I flew past my turn. There was no warning light at the time of the failure and there was no prior indication or warning that there was an issue with the brake booster vacuum pump, sensor, and vacuum line. 2. Luckily it was around midnight and no one was on the road and I was able to roll to a stop about 200-300 yards past where I wanted to turn. If the failure had happened during the day it would have resulted in a crash involving myself and possible another vehicle or building. 3. I have read similar stories to my own online and almost all instances I read involved a crash. 3/4. The dealership found the problem and fixed the problem, but very very expensive fix. 5. No Warnings of any kind before or after the the failure. The brakes failed in real time (out of the blue). There was nothing before, during, or after. Didn't even know this was a concern as an Equinox owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556119November 20, 2023
ENGINE
Timing chain issues with 2016 Chevy equinox with the echo Tech engine problem with automobile stalling out and running rough at idle. Occasionally will stall out while stopped .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555850November 18, 2023
POWER TRAIN
The vacuum pump blew apart and sent shrapnel into the cam shaft and valve cover. Yes it is available for inspection because it’s still down. Our safety was put at risk because we were coming off the freeway and our brakes basically went out. We have an estimate from the dealer for $1,926.87. No warning at all!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555647November 17, 2023
SERVICE BRAKES, ENGINE
The vacuum pump failed, which left me without power brakes while slowing down on an interstate exit ramp. There were no warnings or indications of failure in advance. The brakes were fine as I got on the interstate, then I became aware of the problem as I exited about 30 minutes later. I nearly rear-ended the car in front of me as we approached the stoplight. Without power brakes, much more force than usual was necessary to come to a stop safely. This is a very dangerous situation as elderly or physically disabled drivers may find it very challenging to apply enough force to come to a stop, especially when slowing down from 70+ MPH interstate speeds. Metal pieces broke off from the vacuum pump and caused damage to the cam shaft. While reviewing some YouTube videos on the topic, I discovered I'm not the only Equinox owner to experience this type of failure around 5x,xxx to 6x,xxx miles for the 2019 or similar model years. Here is the link to one representative video, and the comments indicate there are others who have experienced something similar... 2018 Chevy Equinox Vacuum Pump Catostrophic Failure! [XXX] Here's another: 2020 chevy equinox brake pedal really hard or no brakes fix [XXX] --F One more example: 2018 -2019 and up chevy equinox brake pedal Hard easy fix [XXX] Unfortunately, my vehicle was subsequently totaled in an unrelated accident, so it is unavailable for inspection. I believe public safety is at risk, however, so I have decided to submit this report anyway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555382November 16, 2023
ENGINE
Exhaust manifold is leaking exhaust inside the car. It is extremely strong smelling and produces nausea. It is coming into the interior cabin from the engine compartment by way of the hvac/ventilation system. It is a daily occurrence. It was not noticeable when I purchased this car used in 2021, but has become increasingly noticable more and more each day/week/month. This is not occurring because of any incident or accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555527November 16, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
LCD screen as part of the infotainment system blanks out then repeatedly restarts. This goes for the entire drive. The GPS is not picking up the correct temperature and reports in Celsius not Fahrenheit. I'm not able to use any of the infotainment features including not being able to use the phone feature. Also the radio volume increases and decreases on its own. All of this is very distracting as I drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555329November 15, 2023
ENGINE
The contact owns a 2015 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, upon coming to a complete stop, the vehicle briefly sputtered and nearly stalled before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the intake camshaft actuator was stuck in the open position or had short-circuited in bank one. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555345November 15, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A message has begun appearing in my 2018 Chevy Equinox LT that states "Parking Brake Released". This message did not previously appear and seems to be a potential issue to fix. After doing some online research, I found 3 technical service bulletins for parking brake issues/messages for the 2018 Equinox on an automotive repair website. However, when I contacted the Chevy dealership and did a VIN search, there were no open recalls or any recalls for my car. I am not clear why other 2018 Equinox models have recall notices but my VIN number is not impacted by those notices, even though it was manufactured during the same year. Please help investigate if my car should be included in those TSBs and dealer repairs. The TSB numbers are: 20NA094, 19NA213, and PI1410B.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555367November 15, 2023
ENGINE
Driving to work at 6:30 am. I slowed down at a stop light. Heard a weird noise I've never heard before from under the hood, headlights dimmed and became bright again, started to accelerate as stop light changed to green. Wouldn't accelerate passed 25 mph causing vehicles behind me to almost rear end me. Got to the next stop light, same thing, weird noise dimmed headlights back to bright but accelerated fine. Got to work 2 miles later and my engine was making a very loud noise (rattling). Shut engine off, checked oil which was full. 2 hours later tried to start it and it would not turn over. Towed to a mechanic shop where they determined my engine blew and will cost $7,500 to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555213November 15, 2023
POWER TRAIN, STEERING, ENGINE
HAS BAD STEERING RACK THAT SHOULD OF NEVER GONE BAD and the exhaust resignatior rotted out which should never happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555006November 14, 2023
AIR BAGS
Got into a front end collision, vehicle was totaled. Front airbags didn't deploy. Steering wheel and side airbags deployed about 5 minutes after the accident. My head hit the driver side window, cracking the whole window. Had a concussion from that.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11554842November 13, 2023
SERVICE BRAKES
I intended to pull the vehicle behind my RV using a tow dolly. I loaded the vehicle on the tow dolly per the owner’s manual and left the key fob in my RV. After about 15 mins, we began our trip and the vehicle pulled behind without issue. About 10 miles down the road, I stopped to check the securement straps to make sure they were still tight and I also needed to check the steering strap to make sure it was still tight as well. After doing so, we proceeded down the road for a very short distance (approx 100 feet or so) when we noticed smoke behind us. We immediately pulled over and observed that the rear tires were locked up by the emergency brake setting on the vehicle. We tried several times to get the vehicle to release the emergency brakes, only to have the emergency brake reset on its own after pulling the vehicle forward only a couple of feet. We ended up taking the vehicle off the dolly only to discover that the two rear tires had already been ruined by flat spots on them. Come to find later, by reading on the vehicle forums of our particular year and model, that others were experiencing the same issue. It was discovered through reading the forums the vehicles electronics need to go to sleep (approx 10-15 minutes) before you can safely tow the vehicle. This makes sense to me now, because we had no issue when we first started on our trip. The issue didn’t occur until we had to get into the vehicle using the key fob. My main concern here is that this should be included in the owner’s manual as part of the steps or at least a cautionary to tow on a dolly. This is definitely a safety issue, as the tires could have blown or started a fire if I continued down the road without notice.As it stands, I will be required to purchase two new tires to replace the rear tires that only had 2,000 miles on them. I made contact with Chevrolet customer service on 11/13/2023 to advise them of the issue and they should consider including more detail in the owner’s manual.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554759November 12, 2023
SERVICE BRAKES
Faulty Brake Booster Vacuum code on after 60,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554664November 11, 2023
ENGINE
Engine locked up no oil, six months after oil change with low travel miles. Car sits most of the time. No warning indicators, service not due.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554500November 10, 2023
EXTERIOR LIGHTING
Headlight aim is too high, blinding oncoming drivers. Dealer says that the headlight aim on this vehicle is not adjustable. When I am driving at night oncoming drivers are constantly flashing their lights at me, but my lights are on low beam.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554593November 10, 2023
AIR BAGS
Dashboard shows service passenger air bag. Yes available for inspection Passenger safety at risk. Not confirmed by dealer Has not been inspected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554576November 10, 2023
ELECTRICAL SYSTEM
Vehicle doesn't start all the time. Also has shut down when driving.everything shuts down.then it will start back up in about a minute or two. Had it at dealer and the can't find any problems or codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554109November 8, 2023
AIR BAGS, SEAT BELTS
Was in a small accident the air bags never deployed but the seat belts locked saying that I needed to service my air bag system. As I did. The seat belts are no longer locked but the light is still on and the car is telling me to servic we the airbag system
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11554120November 8, 2023
FUEL/PROPULSION SYSTEM
There was not an accident. I was leaving work on 9/16/23 and tried to start the car and it wouldn’t turn over. I got assistance from a friend that had jumper cables because I thought it might be the battery, but it wasn’t. I had to have the vehicle towed to the dealership to find that these fuel module was defective. I see in the Google information that this sane issue was placed on the recall list for 2021-23 Chevrolet Equinox’s, but not on my 2020 model. The cost of this repair was very costly, and frustrating because I have only had the vehicle for one year to the day of this issue. I’m hoping that this problem can be recalled so that I can possibly be reimbursed for the nearly $1,000 I paid to have it repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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