Cadillac SRX Complaints

3,266 consumer complaints on file.

#10355166September 13, 2010
TIRES
CAR CAME W/ INFLATER KIT, NO SPARE TIRE. HAD BLOWOUT. TOOK 5 HOURS TO GET TOWED AND FIND NEW TIRE/REPLACE. I HAVE SINCE ORDERED THE SPARE FROM CADILLAC PARTS DEPT FOR $350 INCLUDING JACK AND MOUNTING KIT! EVERYONE SHOULD DO IF YOU TRAVEL FAR FROM HOME........EASY CURE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355295September 13, 2010
TRACTION CONTROL SYSTEM
HAVE HAD MY SRX INTO THE DEALER TWICE FOR THE SAME REASON THAT UPON ACCELERATION OF VEHICLE LOOSES POWER AND HESITATES DUE THE STABILITY TRACTION SYSTEM . IT WILL HESITATE AND THEN KICK IN. THIS IS VERY BAD WHEN TRYING TO TAKE OFF FROM A STOP AND INTO TRAFFIC AND THE CAR JUST LOOSES THE ABILITY TO ACCELERATE. THE ENGINE IS GONG BUT YOUR NOT AND THEN IT WILL FINALLY KICK IN. THE DEALER REPLACED A SENSOR THE LAST TIME BUT THIS TIME SAID THAT THEY HAD THE CODE BUT WAS UNABLE TO DUPLICATE IT WHEN DRIVING IT. SO THEY RESET IT AND ERASED THE CODE BUT UNSURE IF THAT WILL WORK. THEY CLAIM THAT THEY HAVE NEVER HEARD OF IT BUT UPON RESEARCHING THIS ON THE INTERNET HAVE FOUND SEVERAL PEOPLE HAVE HAD THE SAME ISSUES HAPPEN TO THEM TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355010September 11, 2010
SUSPENSION:REAR
MY REAR SUBFRAME CAME UN-WELDED. CAR LOST ABILITY TO CONTROL DIRECTION DUE TO REAR WHEEL POINTING IN DIFFERENT DIRECTIONS. THERE IS A RECALL FOR THIS EXACT PROBLEM ON THE 2005 MODEL BUT NOT YET FOR THE 2004 MODEL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10354640September 9, 2010
ELECTRONIC STABILITY CONTROL (ESC), TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2004 CADILLAC SRX HAS "SERVICE STABILITY CONTROL" MESSAGE COME UP AND READING SEVERAL FORUMS, SEEMS TO BE A COMMON OCCURRENCE WITH THESE VEHICLES. FROM WHAT I'VE READ, THE CONDITION GETS WORSE TO THE POINT OF ENDANGERING THE DRIVER AND PASSENGERS. THERE NEEDS TO BE A RECALL TO FIX THIS PROBLEM BEFORE PEOPLE START GETTING INJURED. ALSO KEEP GETTING "CHECK TIRE PRESSURE" WARNING WITHOUT THE TIRES BEING LOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354528September 8, 2010
TIRES, TIRES:BEAD
TL*THE CONTACT OWNS A 2009 CADILLAC SRX WITH GOODYEAR EAGLE RSA 235/65/17 255/60/17 ORIGINAL EQUIPMENT TIRES. THE CONTACT STATED THAT ON THE INSIDE OF ALL FOUR TIRES THE BELTS WERE SEPARATED. GOOD YEAR WAS NOTIFIED AND STATED THEY WOULD GIVE HIM 30% OFF OF THE LIST PRICE. THE TIRES HAVE BEEN REPLACED WITH A DIFFERENT BRAND OF TIRES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354426September 8, 2010
POWER TRAIN
2006 CADILLAC SRX WAS RUNNING PERFECT WITH NO "CHECK ENGINE LIGHT", CAR STALLED IN MIDDLE OF A 2 LANE ROAD. COULD NOT RESTART. HAD CAR TOWED TO DEALER. DEALER TOLD ME TIMING CHAIN BROKE AND THE GEARS ATTACHED TO THE MOTOR BROKE. END RESULT WAS A COMPLETELY NEW MOTOR AT 7000 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353908September 4, 2010
TRACTION CONTROL SYSTEM
WE OWN A 2006 CADILLAC SRX AWD THAT IS HAVING A PROBLEM WITH THE TRACTION CONTROL. PRETTY REGULARLY, WHEN YOU ARE DRIVING AT A LOW RATE OF SPEED, THE TRACTION CONTROL WILL ENGAGE WITHOUT WARNING. YOU CAN BE TURNING IN AN INTERSECTION WHEN IT HAPPENS OR JUST PULLING OUT OF A PARKING LOT BUT WHEN IT HAPPENS, THE RADIO ALERT WILL READ "TRACTION CONTROL ENGAGED". YOU HAVE TO REACH OVER AND HIT THE CLEAR BUTTON TO GET IT TO STOP. WHEN IT HAPPENS, YOU LOSE POWER. IF YOU ARE IN AN INTERSECTION, YOU HAVE TO BE VERY CAREFUL & FAST OR YOU WILL GET HIT. IT'S VERY SCARY. WE HAD A MECHANIC CHECK THE CODES IN THE COMPUTER AND IT HAD THESE CODES: C0046: LEFT REAR WHEEL SPEED CIRCUIT, C0228: LEFT REAR ABS CHANNEL IN RELEASE TOO LONG AND A TRANSMISSION CODE: P1793- WHEEL SPEED SIGNAL MALFUNCTION. BECAUSE OF THESE CODES, THE MECHANIC COULDN'T TELL WHAT IS GOING ON. WHEN HE CALLED THE CADILLAC DEALERSHIP, HE WAS TOLD THAT WE NEEDED A REAR DRIVER HUB ASSEMBLY. WHICH HAS NOTHING TO DO WITH THE TRACTION CONTROL ENGAGING. I FOUND SEVERAL COMPLAINTS ON THIS SITE ABOUT THE SAME PROBLEM W/2006 & 2007 MODEL SRX'S. THEN I SEARCHED ONLINE & THEIR ARE HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE. SOME AS EARLY AS FEB. 2006. THIS IS A SAFETY ISSUE THAT COULD RESULT IN DEATH IF NOT REPAIRED. THE DEALERS SHOULD KNOW WHAT IT IS & SHOULD RECALL ALL OF THE AFFECTED VEHICLES TO REPAIR THEM BECAUSE THEY WERE FAULTY FROM THE START. I HOPE SOMETHING IS DONE BEFORE SOMEONE GETS HURT. PLEASE LOOK INTO THIS. JUST SEARCH ONLINE & YOU WILL FIND HUNDREDS OF COMPLAINTS. THAT'S JUST THE PEOPLE THAT HAVE TAKEN THE TIME TO COMPLAIN. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353294September 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
ON TWO SEPARATE OCCASIONS THE FIRST ON MAY 21, THE SECOND ON AUGUST 14, WHILE DRIVING MY 8 MONTH OLD 2010 CADILLAC SRX WITH 8549 MILES ON IT AT SPEED, DASHBOARD LIGHTS GO CRAZY, I GET A STABILITRAK WARNING AND THE CAR AUTOMATICALLY SHIFTS INTO NEUTRAL. THE ONLY WAY TO GET INTO A GEAR TO DRIVE IS TO TURN OFF THE CAR LET IT SIT FOR AT LEAST 90 SECONDS THEN RE START AND GO. FIRST TRIP TO THE DEALERSHIP THEY COULD SEE WHAT HAPPENED BUT NOT WHY IT HAPPENED. THEY TOOK THINGS APART AND PUT THINGS TOGETHER HOPING TO CATCH A LOOSE FITTING. SECOND TOW TO THE SHOP, AUGUST 14TH, THE CAR IS STILL THERE AS OF 9/1. I AM TOLD THAT A PART IS NEEDED AND THAT PART IS ON BACK ORDER AND WON'T BE IN FOR ANOTHER 2 WEEKS OR SO. PART NEEDED IS TRANSMISSION CONTROL MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352230August 27, 2010
TRACTION CONTROL SYSTEM
WHEN PRESSING THE ACCELERATOR PEDAL ON MY 2006 CADILLAC SRX THE TRACTION CONTROL ENGAGES AND THE RADIO DISPLAYS TRACTION CONTROL ENGAGED. YOU NEVER KNOW WHEN IT IS GOING TO HAPPEN. IT HAPPENS ON TAKE OFF FROM A RED LIGHT, WHEN TURNING, GOING OVER SPEED BUMPS AND ALWAYS AT LOW SPEED. I HAVE HAD THE CAR TO THE DEALERSHIP MULTIPLE TIMES BUT THEY ARE NOT ABLE TO DUPLICATE THE PROBLEM. THEY SAY CAN ONLY FIX THE PROBLEM IF THE CAN DUPLICATE IT. I HAVE HAD 2 INSTANCES WHERE IS I WAS ATTEMPTING TO TURN AT AN INTERSECTION AND THE TRACTION CONTROL ENGAGED FOR NO REASON AND I ALMOST WAS BROADSIDED BY ANOTHER CAR. I LONGER FEEL SAFE DRIVING THIS CAR. I CONCERNED WITH THE SAFETY OF ME AND MY FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350294August 18, 2010
TRACTION CONTROL SYSTEM
WHEN PRESSING ON THE ACCELERATOR OF MY 2006 CADILLAC SRX, THERE IS NO RESPONSE. THE TRACTION CONTROL MONITOR LIGHTS UP ON THE RADIO SUGGESTING AN ISSUE. UPON LETTING OFF THE GAS PEDAL AND DEPRESSING AGAIN THE ENGINE IS VERY SLUGGISH AND PUTS ALL DRIVING AND IN THE CAR AT POTENTIAL RISK FOR A COLLISION. THE RADIO ALSO LIGHTS UP SHOWING THAT THE CARS SPEED IS LIMITED TO 80MPH. THE CONDITION OCCURS IN ALL SEASONS AND ALL WEATHER AND IS VERY RANDOM. THE VEHICLE HAS BEEN TAKEN TO THE DEALER MULTIPLE TIMES AND THE DEALER HAS NO IDEA WHAT THE ISSUE IS. THIS TIME, AGAIN THE DEALER CANNOT DUPLICATE THE SITUATION AND IS ATTEMPTING TO FIX THE REPORTED CONDITION BY USING A DIELECTRIC LUBRICANT ON THE WIRING CONNECTIONS. THE ISSUE SEEMS TO GO AWAY FOR AN UNKNOWN PERIOD OF TIME BY TURNING OFF THE VEHICLE AND RESTARTING IT. I FEEL AS IF EVERY TIME I DRIVE THE VEHICLE I'M PUTTING MY FAMILY AND MYSELF AT RISK IN THE EVENT THE ISSUE HAPPENS WHILE IN THE MIDDLE OF AN INTERSECTION OR TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347048August 3, 2010
TRACTION CONTROL SYSTEM
STABILITY CONTROL SYSTEMS KICKS IN WHILE DRIVING STRAIGHT. TOOK VEHICLE TO DEALER ABOUT A YEAR AND HALF AGO AND THEY REPLACED A SENSOR. PROBLEM HAS STARTED AGAIN. HAVE TAKEN IT TO DEALER AND THEY SAY THEY HAVE NOT BEEN ABLE TO RECREATE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346932August 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION ON THE 2010 CADILLAC SRX PERFORMANCE TRIM STICKS IN LOW GEAR WHEN TRYING TO ACCELERATE, LEADING TO INABILITY TO SAFELY MERGE ONTO THE FREEWAY OR EXPRESSWAY. ONCE STUCK, THE ONLY WAY TO 'UNSTICK' IS TO BRING THE CAR TO A COMPLETE STOP (0 MPH), WHEN THE TRANSMISSION SHIFTS DOWN AND SEEMS TO 'RESET' ITSELF. MERGING ONTO ONCOMING TRAFFIC AT HIGHER SPEEDS IS CONSEQUENTLY MADE UNSAFE DUE TO THE FACT THAT THE CAR CANNOT SPEED UP REASONABLY AND IS RESTRICTED IN TERMS OF THE MAXIMUM SPEED IT CAN ACHIEVE ON THE 'STUCK GEAR'. ISSUE SEEMS TO REPLICATE CONSISTENTLY AND HAS BEEN SEEN MOSTLY DURING THE FIRST FEW MINUTES OF DRIVING THE VEHICLE AFTER IT COOLS DOWN. THE AUTOMATIC TRANSMISSION THAT USUALLY SHIFTS B/W 2000 - 2500 RPM GOES AS HIGH AS 6000 RPM WITHOUT BUDGING FROM THE 'STUCK' GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346633August 1, 2010
EXTERIOR LIGHTING
TURN SIGNAL/DAY TIME RUNNING LIGHTS BURN OUT EVERY OTHER MONTH. I HAVE HAD THE VEHICLE FOR 3 YEARS AND HAVE HAD TO REPLACE THE BULB AND SOCKET ON BOTH SIDES 6 SEPARATE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346472July 31, 2010
ELECTRONIC STABILITY CONTROL (ESC)
WE HAVE OWNED A 2004 CADILLAC SRX FOR ABOUT A YEAR AND A HALF. FOR THE PAST 6 MONTHS IT HAS BEEN GIVING US AN ERROR CODE SERVICE STABILITY SYSTEM. I TOOK IN INTO MY LOCAL MECHANIC BUT HE SAID I WOULD NEED TO TAKE IT TO THE DEALER BUT SINCE THE CHECK ENGINE LIGHT CAME ON AT THE SAME TIME HE RAN A DIAGNOSTIC AND REPLACED SEVERAL COMPONENTS INCLUDING THE MAC SENSOR. AFTER ABOUT A MONTH I FINALLY WAS ABLE TO GET INTO THE DEALER KEN BATCHELLOR IN SAN ANTONIO, TX. IN THE MEAN TIME THE CHECK ENGINE LIGHT WAS BACK ON AND THE CAR WAS STARTING TO LOCK UP ON THE FREEWAY WHEN THE ERROR CODE CAME ON. THIS WAS TRULY A FRIGHTENING AND VERY DANGEROUS SITUATION. THE ONLY WAY TO TEMPORARILY FIX THE SITUATION WAS TO STOP THE VEHICLE TURN IT OFF AND RESTART THE CAR. THE DEALER REPLACED THE SAME THINGS AS THE MY MECHANIC AND A FEW OTHER THINGS AND SAID IT WAS FIXED. I TOOK IT HOME AND IMMEDIATELY THE PROBLEM CAME BACK AND I TOOK IT BACK TO THE DEALER. HE REPLACED THE CATALYTIC CONVERTER AND SAID THE STEERING WHEEL SENSOR NEEDED TO BE REPLACED. AFTER PAYING MY MECHANIC $540, THE DEALER $1700, I WAS NOT WILLING TO SPEND THE $1800 FOR THE SENSOR. I FEEL ALONG WITH THE HUNDREDS OF OTHER PEOPLE WITH THIS PROBLEM THAT THIS SHOULD BE A RECALL AND GM SHOULD HAVE TO REIMBURSE THOSE OF US THAT HAVE SPENT MONEY BECAUSE THE DEALERS SAY THERE IS NO COVERAGE. PLEASE CHECK OUT THE MANY BLOGS ONLINE SUCH AS WWW.EDMONDS.COM AND ABOUT AUTOMOBILE.COM TO SEE HOW BIG OF AN ISSUE THIS IS AND HOW DANGEROUS THIS SITUATION IS. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344556July 21, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2008 CADILLAC SRX. WHILE APPLYING THE BRAKES AT A VERY LOW SPEED, THE VEHICLE SURGED FORWARD AND CRASHED INTO A VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED SINCE THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT ALSO STATED THAT THE FAILURE HAD PREVIOUSLY OCCURRED INTERMITTENTLY. THE FAILURE AND CURRENT MILEAGES WERE 13,876.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10343585July 16, 2010
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL, EQUIPMENT
ELECTRICAL STABILITY SYSTEM ENGAGED & ELECTRICAL ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342785July 12, 2010
ENGINE AND ENGINE COOLING:ENGINE
I GOT A OIL CHANGE ON SUNDAY AND MONDAY MY CAR BROKE DOWN. THE DEALER SAID MY ENGINE DIDN'T HAVE ANY OIL IN IT. AFTER READING OTHER REPORTS THIS HAS HAPPEN TO OTHERS. THE OIL DIDN'T LEAK ON THE GROUND OR THEIR WAS NO SIGN OF THE OIL LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342318July 9, 2010
SERVICE BRAKES, AIR, EQUIPMENT
1. NO BRAKING WHEN START CADILLAC SRX 2008 AFTER SITTING FOR MORE THAN 3 HOURS. JUNE 2009 2. TOOK TO DEALER-THEY REPLACED PADS AND TOLD ME IT WAS REPAIRED. JUNE 2009 3. NEXT DAY, NO BRAKES AGAIN, RETURNED TO DEALER AND THEY INFORMED THAT A BRAKE PUMP NEEDED TO BE PUT ON THE VEHICLE DUE TO MANUFACTURING FLAW. HAD THEM ORDER PART, BUT DID NOT COME IN PRIOR TO RETURNING TO HOME TOWN. REFUSED TO FORWARD PART TO MY DEALER.JUNE 2009 4. TOOK CAR TO MY DEALER AND WAS TOLD NO SUCH PART EXISTED. JULY 2009 5. TOOK CAR BACK 3 TIMES TO MY DEALER AND WAS FINALLY TOLD THERE WAS A PART TO ORDER TO FIX THE PROBLEM. SEPT 2009 6. GM OFFERED EXTENDED WARRANTY FOR BRAKE SYSTEM AND COMPONENTS. ACCEPTED BECAUSE THOUGHT PROBLEM TAKEN CARE OF. OCTOBER 2009 7. JUNE 2010 PROBLEM RECURRED. 8. JULY 2010 WAS TOLD PROBLEM WAS TAKEN CARE OF. WENT TO PICK UP CAR. TEST DROVE WITH TECHNICIAN AND BRAKES STILL DID NOT WORK PROPERLY EVEN WITH NEW PUMP AND OTHER PARTS THEY HAD INSTALLED. HAVE BEEN WITHOUT CAR OVER A MONTH AND STILL NOT WORKING. THE PROBLEM IS INTERMITTENT AND ONLY OCCURS ON INITIAL START AFTER SITTING FOR SEVERAL HOURS. SO FAR HAVE RUN OVER CURB AT OFFICE NEARLY HITTING AN ONCOMING CAR, ALMOST RAN OVER MY GRANDSON WHEN PULLING OUT OF GARAGE AND ALMOST HIT A CAR IN PARKING LOT DUE TO NON STOPPING OF VEHICLE. THE BRAKES ARE UNRELIABLE. THERE SHOULD BE A RECALL ON THE VEHICLE. GM DOES NOT SEEM TO BE ABLE TO REPAIR THE PROBLEM AFTER OVER A YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342333July 9, 2010
TRACTION CONTROL SYSTEM
DRIVING TO NORMAN OKLAHOMA FROM FLOWER MOUND TX. IN 2004 CADILLAC SRX. STABILITY SYSTEM LIGHT COMES ON MULTIPLE TIMES. ABOUT AN HOUR INTO TRIP SERVICE STABILITY SYSTEM MESSAGE COMES ON. GOT OUT BOOK SAID TO GET TO DEALER IMMEDIATELY. CALL DEALER AND HE SAID NOT TO WORRY BUT AFTER READING OTHER CUSTOMER COMPLAINTS. I AM AFRAID TO DRIVE AND A COUPLE OF TIMES, IT FELT LIKE WHEELS WERE LOCKING UP AND THAT I COULD HAVE HAD A SERIOUS ACCIDENT. LOOKS LIKE NHTSA SHOULD LOOK IN TO THIS PROBLEM AND THERE SHOULD BE A RECALL BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED. THE LIGHT HAS BEEN GOING ON PERIODICALLY FOR THE PAST MONTH BUT JUST IN TOWN DRIVING. I WAS VERY CONCERNED YESTERDAY AS AT TIMES IT FELT THAT I DIDN'T HAVE CONTROL OF WHAT THE VEHICLE WAS DOING. I WILL BE REPORTING TO GM ON MONDAY AND TAKING MY CAR TO DEALER BUT IT SOUNDS AS THOUGH THE DEALERSHIP ARE UNSURE OF PROBLEM AND THEY SHOULD NOT BE TELLING CUSTOMERS NOT TO WORRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340778June 30, 2010
VISIBILITY
WHILE DRIVING NORTH ON I75 GOING ROUGHLY 70MPH AROUND 5:30PM EST AND WHEN THE SUNROOF SHATTERED ON MY 2008 CADILLAC SRX. THERE WAS NO ONE AHEAD OF ME CLOSE ENOUGH THAT WOULD HAVE CAUSE DEGREE TO DEBRIS TO FLY UP AND BREAK IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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