Cadillac SRX Complaints

3,266 consumer complaints on file.

#10369704December 8, 2010
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2005 CADDY SRX THAT THE STABILITY AND ABS ALARMS, LIGHTS COME ON. THE ALARM PANEL RESETS BUT THE LIGHTS STAY ON AND NEITHER SYSTEM WORKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368561December 1, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL WHICH COULD CAUSE THE ENGINE TO LOCK WHILE DRIVING. THE DEALER WAS AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOTIFIED, BUT ALSO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 70,100. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000. UPDATED 02/08/11*LJ UPDATED 04/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367454November 18, 2010
ELECTRICAL SYSTEM
FOR MORE THAN 2.5 YEARS MY SRX (PURCHASED NEW IN 2005) HAS EXPERIENCED RE-OCCURRING/INTERMITTENT TURN SIGNAL FAILURE OF BOTH THE LEFT AND RIGHT TURN SIGNALS. AFTER THE TURN SIGNAL FAILS, IT WILL SOMETIMES WORK AGAIN AFTER A SECOND OR THIRD ATTEMPT. MOST OFTEN, HOWEVER, I MUST RESORT TO SWITCHING ON MY HAZARD LIGHTS TO ACTIVATE THE TURN SIGNAL. THE VEHICLE HAS UNDERGONE TEN UNSUCCESSFUL REPAIR ATTEMPTS SINCE FEBRUARY OF 2008 THROUGH THE DEALER'S SERVICE DEPARTMENT. THE DEALERSHIP'S SERVICE DIRECTOR AND MECHANICS APPEAR TO BE AT A LOSS ON HOW TO RECTIFY THIS ONGOING SAFETY ISSUE. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366560November 17, 2010
SUSPENSION
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 55 MPH, THE VEHICLE WOULD PULL TO THE RIGHT, CAUSING THE BRAKES TO BECOME ENGAGED AND THE VEHICLE TO STOP. THE SERVICE STABILIZING SYSTEM LIGHT ILLUMINATED AT THE TIME. THE CONTACT HAD TO HIT THE RESET BUTTON AND THE COMPUTER RESET ITSELF. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE DEALER COULD FIND NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366594November 17, 2010
EQUIPMENT, ELECTRICAL SYSTEM
THE CAR STATES "REMOTE NOT DETECTED" EVEN THOUGH THE REMOTE IS IN THE VEHICLE. THIS HAS OCCURRED FOUR TIMES SINCE I BOUGHT THE CAR IN APRIL 2010! ONCE, THE VEHICLE LOST COMPLETE POWER WHEN THIS OCCURRED ON THE THIRD TIME! WHAT WOULD HAVE HAPPENED IF THIS OCCURRED WHILE I WAS DRIVING???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367373November 16, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TURN SIGNALS FAILED TO WORK. THIS IS AN INTERMITTENT PROBLEM. THE SELECTED SIGNAL DOES NOT FLASH WHEN THE TURN SIGNAL IS ACTIVATED AS IF THE BULB IS BURNT OUT. WENT TO THE EXPENSE TO REPLACE BULB THREE TIMES, BUT, THE BULBS WERE GOOD. AFTER REPLACING BULB THE SIGNAL STILL DID NOT WORK. AFTER, SEVERAL WEEKS IT WOULD START WORKING AGAIN. A MONTH OR SO LATER THIS HAPPEN AGAIN AND TOOK TO DEALER AND AGAIN THE BULB WAS REPLACED THIS TIME THE BULB WAS BURNT OUT. THE SIGNAL WORKED FOR 2 MONTHS AND WENT OUT AGAIN. I WILL NEVER PURCHASE ANOTHER GM CAR. MY DEALER CALLS IT THE MYSTIFYING CAR. THIS IS A MANUFACTURING DEFECT THAT GM WILL NOT ADMIT TO. SHAME ON GM, NO WONDER AMERICANS ARE GOING FOREIGN. THE COST TO REPLACE THIS BULB IS $85.00 EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366426November 16, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2010 CADILLAC SRS. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED FOR FORTY FIVE MINUTES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO LOCATE THE FAILURE. THE FAILURE MILEAGE WAS 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365691November 15, 2010
TRACTION CONTROL SYSTEM, FUEL SYSTEM, GASOLINE
MY 2004 CADILLAC SRX HAS 98000 MILES ON IT. THE SERVICE STABILITY SYSTEM LIGHT COMES ON AFTER DRIVING FOR 20 MINUTES, EACH TIME I START THE CAR. I CLEAR THE SYSTEM AND JUST DRIVE. THE CAR SHAKES WHILE DRIVING A BIT AND DOES PULL TO THE RIGHT. I AM NOT EXPERIENCING SOME OF THE PROBLEMS MANY OTHERS ARE FACING WITH THIS SAME WARNING, BUT FEEL I TOO WILL SOON, IT IS GETTING WORSE. I ALSO WAS FORCED TO PUT IN 89 OCTANE GAS AT A STATION THAT DIDNT HAVE SUPER, I HAD A LOW FUEL LIGHT. AFTER 20 MINUTES OF DRIVING STABILITY LIGHT CAME ON ALONG WITH CHECK ENGINE. I CANCELLED MY TRIP AND DROVE TO MY MECHANIC. HE STATED THERE WAS A MISFIRE WHICH MAY BE FROM LOWER GRADE GAS BUT AFTER A FILL UP OF SUPER AND A FULL DAY OF DRIVING CHECK ENGINE LIGHT IS FLASHING. BRINGING IT BACK TO GET SERVICED I WAS TOLD THERE WAS NO MISFIRE, CLOGGED INJECTORS NORFAULTY PLUGS. THE PROBLEM WAS WITH THE ECU. THESE CARS SENSE A PROBLEM AND "SHUT OFF" THE PROBLEMATIC FULE INJECTOR. WELL MINE IS NOT PROBLEMATIC BUT THE COMPUTER SAYS IT IS!!! NOW WHAT BUY A NEW ECU!!! 149.00 FOR THE DIAGNOSTIC AND OVER 500.00 FOR THE ECU NOT INCLUDING LABOR, I'M LOOKING AT A GRAND TO FIX THE PROBLEM, IF THIS IS THE PROBLEM!!! I REALLY LOVE THE STYLE AND LOOK OF THIS CAR, BUT ALL THE EXTRA CRAP IS OVERKILL. THERE NEEDS TO BE A RECALL FOR THE STABILITY SYSTEM QUICK, WE ARE GOING TO HAVE A TOYOTA SITUATION ON OUR HANDS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362706October 27, 2010
ELECTRONIC STABILITY CONTROL (ESC)
MY 2004 CADILLAC SRX WHEN DRIVING AT HIGHWAY SPEEDS AT APPROXIMATELY 65 MPH, THE STABILITY CONTROL SYSTEM ENGAGES CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE FOR SEVERAL SECONDS. CAR VIBRATES, STEERING WHEEL STIFFENS WHERE YOU CAN NOT STEER, BRAKES ARE ENGAGED, AND SLOWS DOWN 5-10 MPH INSTANTLY CAUSING TRAFFIC BEHIND YOU TO BACK UP AND COULD RUN INTO YOU. IF IT WERE TO HAPPEN IN WET CONDITIONS THE VEHICLE WILL LOSE CONTROL AND SPIN INTO TRAFFIC CAUSING SERIOUS INJURY OR DEATH. IT IS VERY SCARY. IT HAPPENS ALMOST EVERY FIVE MILES AND STABILITY CONTROL MUST BE DISENGAGED TO PREVENT FROM HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362555October 26, 2010
TRACTION CONTROL SYSTEM
WHEN MAKING A TURN, GOING OVER A SPEED BUMP OR TAKING A SHARP TURN THE TRACTION ENGAGEMENT SYSTEM WARNING LIGHT COMES ON. AT TIMES THE VEHICLE WILL STOP ACCELERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362290October 25, 2010
VISIBILITY
ONE DAY AFTER AROUND 2 WEEKS OF BUYING MY CAR, I STARTED TO HEAR STRANGE NOISES INSIDE THE REAR CAR DOOR PANELS EVERYTIME I LOWER OR RAISE THE WINDOWS. ONE DAY I WAS AT WORK ABOUT TO GO TO LUNCH, SO I GOT IN MY CAR' TURNED IT ON THEN STARTED TO DRIVE AWAY AT THE SAME TIME LOWERING MY WINDOWS TO AIR OUT THE HOT AIR BUILD UP, THEN AFTER A MINUTE OR SO AS I WAS DRIVING I STARTED TO ROLL UP THE WINDOWS' SUDDENLY I HEARD A LOUD NOISE AND SEEN THAT MY REAR DRIVER SIDE WINDOW NOT THERE.... I WENT TO A SERVICES STATION WHERE HAD ONE OF THE WORKERS CHECK IT OUT AND ADVISED ME THAT THE WINDOW HAD JUST FALLEN INTO THE DOOR... I HAD THEM TEMPORARILY CLOSED THE WINDOW AND LOCK IT IN PLACE UNTIL I COULD GET IT REPAIRED.... A FEW WEEKS AFTER THAT' MY REAR PASSENGER WINDOW DID THE EXACT SAME THING... AFTER IT WAS GETTING ROLLED UP DRIVING DOWN THE HIGHWAY, I HAD TO PULL OVER ON THE EMERGENCY LANE TO PULL THE WINDOW UP AND LOCK IT IN-PLACE THE SAME WAY I HAD THE OTHER ONE DONE.. I HAD IT CHECK OUT AND AN ESTIMATE WAS GIVEN BUT I WAS ADVISED THAT THIS WAS CAUSED BY AN MANUFACTURE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361887October 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING MY 2011 CADILLAC SRX, AWD PREMIUM EDITION WITH LESS THAN 1000 MILES ON THE ODOMETER I EXPERIENCED THIS PROBLEM. DRIVING AT INTERSTATE SPEED WITH THE CRUISE CONTROL SET AT 74 MPH. THE TRANSMISSION SUDDENLY FELT LIKE IT SHIFTED ITSELF INTO NEUTRAL, TACHOMETER RED LINED AT 6950 RPM, AND I LOST ALL FORWARD DRIVE. WHILE STILL IN AUTO MODE WITH DRIVE GEAR SELECTED THE VEHICLE HAD NO RESPONSE TO THROTTLE INPUT. THE VEHICLE BEGAN TO SLOW LEAVING ME IN A VERY DANGEROUS POSITION OF TRYING TO GET TO THE SHOULDER WITHOUT GETTING RAN OVER BY ONCOMING TRAFFIC UPON SAFELY EXITING THE INTERSTATE I CONTACTED ONSTAR FOR AN INSTANT VEHICLE DIAGNOSTIC. THE TECH INSTRUCTED ME THAT HE WAS VIEWING 3 SEPARATE PROBLEM CODES 1-MOTOR, 2-TRANSMISSION. AFTER THE TECH ADVISED ME THAT I COULD DRIVE THE VEHICLE I CHOOSE TO STAY ON TWO LANE LESS TRAVELED ROADWAY TO ATTEMPT TO GET TO THE DEALER FOR A DIAGNOSTIC. AFTER TWO DAYS THE DEALER CONTACTED ME TO ADVISE THEY COULD NOT DUPLICATE THE PROBLEM, THEY WERE IN CONTACT WITH GM POWERTRAIN DIVISION THROUGH OUT THE REPAIR ATTEMPT. THE VEHICLE WAS RETURNED TO ME AFTER TWO DAYS. AFTER DRIVING THE VEHICLE FOR AN ADDITIONAL TWO WEEKS WITH THE SAME PROBLEM STILL OCCURRING I AGAIN RETURNED THE VEHICLE TO THE DEALER WITH THE SAME COMPLAINT. AFTER SEVERAL DAYS THE DEALER CALLED TO INFORM ME THAT GM POWERTRAIN INSTRUCTED THEM TO REMOVE THE TRANSMISSION, AND TRANSAXLE ASSEMBLY AND RETURN IT TO THEM, AND THAT THEY WOULD BE REPLACING IT WITH A BRAND NEW ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360962October 17, 2010
EQUIPMENT, STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
IF YOU HAVE THE REMOTE IN YOUR POCKET OR PURSE AND YOU BUMP IT WHILE GETTING INTO THE CAR YOU CAN OPEN THE REAR DOOR WITHOUT REALIZING IT. THE REAR DOOR OPENED TWICE WHILE I WAS GETTING IN AND I DIDN'T REALIZE IT HAD OPENED TILL I REACHED MY DESTINATION THE FIRST TIME AND THE SECOND TIME I DIDN'T REALIZE IT TILL I WAS DRIVING DOWN THE ROAD. I AM HARD OF HEARING SO I DIDN'T HEAR THAT IT WAS OPEN AND THERE WAS NO ALARM OR INDICATOR LIGHT SAYING THE DOOR WAS OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360775October 16, 2010
SEATS, TIRES:TREAD/BELT
WE PURCHASED A SET OF FOUR TIRES FROM THE SAME COMPANY ON THE SAME DAY THEY WERE PUT ON. THE MANUFACTURER IS GENERAL, P255/60R17 WHICH ARE THE REAR TIRES FOR A CADILLAC SRX 2004. BOTH TIRES WERE THE SAME, ONE CURRENTLY HAS THE BELTS SHOWING ON THE RIGHT REAR TIRE, THE OTHER IS FINE. THE PEOPLE WHO SOLD THEM TO US SAID THE WARRANTY IS NOT VALID BECAUSE THEY WEREN'T ROTATED. THEY SAID SIX MONTHS AGO WHEN WE WANTED THEM ROTATED, THAT THEY COULDN'T DO THAT, BECAUSE OF THE DIFFERENT SIZES, WE ASKED FOR THEM TO BE ROTATED FROM SIDE TO SIDE, THEY WANTED TO CHARGE FOR THIS, THEY NO LONGER SELL THIS BRAND OF TIRE. THE TIRES ONLY HAVE 23,000 MILES ON THEM WHEN WE TOOK THE CAR IN THIS PAST MONDAY OCT. 11, 2010. THEY SAID THIS IS NORMAL WEAR FOR THE RIGHT REAR TIRE. IT IS ABNORMAL TO ME BECAUSE OF THE UNEVEN WEAR..... WHAT ARE WE TO DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360513October 14, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 45 MPH, THE VEHICLE SUDDENLY STALLED. THERE WERE NO WARNING LIGHTS PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE PCM WAS REPAIRED. AFTER 2,000 MILES, THE ENGINE LOCKED UP AND STALLED AGAIN. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THE REPAIRS WOULD BE AT THE CONTACT'S EXPENSE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360047October 12, 2010
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 35 MPH, THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY TURNED OFF. THE CONTACT DROVE TWO MILES AND THE LIGHTS EXCEPT THE SPEEDOMETER BECAME VISIBLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE INSTRUMENT CLUSTER WAS REPLACED UNDER WARRANTY. THE CONTACT CALLED THE MANUFACTURER WHO TOOK THE COMPLAINT AND STATED THAT A REPRESENTATIVE WOULD CONTACT HIM. THE FAILURE MILEAGE WAS 9,017. UPDATED 1/06/11*LJ THE CONSUMER ALSO STATED THE BATTERY DIED THREE TIMES. UPDATED 04/07/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360137October 12, 2010
EQUIPMENT:MECHANICAL:CARRIER/RACK
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LUGGAGE RACK RUBBER CHROME STRIP ON THE TOP OF THE VEHICLE BECAME LOOSE AND FELL OFF. THE CHROME TRIP MOLDING FELL OFF THE DRIVERS SIDE AND LEFT PASSENGER SIDE WINDOWS. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD REPAIR THE VEHICLE WITH THE SAME OEM PARTS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359599October 7, 2010
FUEL SYSTEM, GASOLINE
FUEL SMELL INSIDE CAR. CADILLAC SRX 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359406October 6, 2010
TRACTION CONTROL SYSTEM
TL*THE CONTACT OWNS A 2006 CADILLAC SRX. WHILE TURNING LEFT AT 2 MPH, THE TRACTION CONTROL SYSTEM LIGHT ILLUMINATED AND THE VEHICLE SUDDENLY STOPPED ACCELERATING. THE CONTACT REMOVED HIS FOOT OFF THE ACCELERATOR PEDAL AND THE LIGHT TURNED OFF AND HE WAS ABLE TO CONTINUE ACCELERATING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 38,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358868October 2, 2010
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2004 CADILLAC SRX. A FEW DAYS AGO THE "STABILITY SYSTEM ENGAGED" MESSAGE STARTED APPEARING ON THE DISPLAY SCREEN. IT IS OCCURRING SEVERAL TIMES AS I DRIVE. THE CAR ALL OF A SUDDEN MAKES A NOISE AND JERKS AND THE MESSAGE FLASHES. THIS HAPPENS ON THE HIGHWAY AND GENERAL ROADS. IT'S SCARY AND I FEEL UNSAFE IN THE CAR WITH MY YOUNG CHILDREN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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