Cadillac SRX Complaints

3,266 consumer complaints on file.

#10326992April 22, 2010
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) TO WHOM IT MIGHT CONCERN: I'M A BIG FAN OF CADILLAC CARS. I PURCHASED A BRAND NEW 2010 CADILLAC SRX IN DECEMBER 2010 FROM CREST CARS (CADILLAC AUTHORIZED DEALER) AND THE CAR HAS BEEN RUNNING GOOD, EXCEPT FOR THE BRAKE. THE BRAKE MAKES LOTS OF UNACCEPTABLE GRINDING AND RATTLE NOISE IMMEDIATELY WHENEVER I START TO RELEASE THE BRAKE OR APPLY IT PARTIALLY. HERE'S HOW TO DUPLICATE THE NOISE: - IF THE CAR STOPS, RELEASE THE BRAKE GRADUALLY. THE GRINDING NOISE APPEARS VERY LOUD, ESPECIALLY WHEN THE CAR IS IN A SLOPE SLIGHTLY DOWNWARD. - IF THE CAR IS MOVING, APPLY THE BRAKE TO STOP IT. ABOUT LESS THAN ONE SECOND BEFORE THE CAR GOES TO A COMPLETE STOP, THE GRINDING NOISE RE-APPEARS. I CONTACTED CREST CAR (THE DEALER WHERE I PURCHASED THE CAR) AND HAVE THEM TAKE A LOOK TO FIX IT. AFTER ABOUT 2 DAYS, THEY RETURNED THE CAR TO ME, SAYING THAT THEY "CANNOT DO ANYTHING ABOUT THE NOISE". HERE ARE SOME IMPORTANT INFORMATION I RECEIVED FROM DEALER: - THE SERVICE ADVISOR AGREED WITH ME THAT THE PROBLEM WITH THE BRAKE IS VALID. - THE SERVICE ADVISOR AGREED THAT THEY CANNOT DO ANYTHING TO STOP THE NOISE WITH THE BRAKE - THE TECHNICIAN STATED IN THE PAPERWORK THAT THE NOISE FROM THE BRAKE ALSO COMES FROM OTHER 2010 SRX CROSSOVER. SERVICE ADVISOR REFUSED TO HONOR WARRANTY BECAUSE THEY ARE UNABLE TO FIX THE NOISE. THE CAR IS ONLY 3-4 MONTHS OLD AND UNDER FULL WARRANTY. WHENEVER I APPLY THE BRAKE, I TRY TO PRESS HARDER THAN I SHOULD HAVE. TO OVERCOME THE NOISE, WHENEVER I TRY TO RELEASE THE BREAK, I TRY TO RELEASE COMPLETELY INSTEAD OF GRADUALLY RELEASING IT. SINCE THE BRAKE AFFECTS MY HABIT OF CONTROLLING THE CAR, IT IS CONSIDERED A SERIOUS SAFETY ISSUE WITH THE CAR. [XXX] *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327096April 22, 2010
TRACTION CONTROL SYSTEM, STEERING
I HAVE A 2004 CADILLAC SRX V8 WITH A STABILITY SYSTEM ERROR RECURRING. THIS HAPPENS AT LEAST ONE TIME EVERY TIME I DRIVE THE CAR. WHEN THE STABILITY SYSTEM ERROR COMES ON THE CAR SKIDS A BIT, SOMETIMES PULLING LEFT OR RIGHT, OR IF IT COMES ON WHEN I AM BREAKING, ITS GRINDS WITH THE BRAKING AND SEEMS TO SKIP A BIT. THE CADILLAC DEALER SAYS THEY HAVEN'T SEEN THIS PROBLEMS BUT I HAVE READ A LEAST 100 REVIEWS ON DIFFERENT WEBSITES FROM CUSTOMERS EXPERIENCING THE SAME PROBLEMS. SOME OF THEM HAVE EVEN BEEN JERKED OFF OF THE ROAD WHEN THE WARNING COMES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325006April 12, 2010
ELECTRONIC STABILITY CONTROL (ESC)
STABILITY LIGHT WARNING COMES ON, MECHANIC CANNOT FIND A DEFECT. HOWEVER, STARTED LOCKING UP FRONT WHEELS WHEN TURNING. MAKES A GRINDING NOISE. SO FAR NO MAJOR ISSUES, BUT COULD BE VERY DANGEROUS IF IT LOCKS AT THE WRONG TIME. I HAVE 4 SMALL CHILDREN, CONCERNED ABOUT SAFETY OF THIS ISSUE. CANNOT SEEM TO GET IT FIXED. OCCURS ABOUT ONCE DAILY, USUALLY WHEN TURNING OUT OF A STOP TO THE LEFT (?). NOTHING HAS BEEN REPLACED, AS THERE SEEMS TO BE NO DEFECT FOUND BY THE MECHANIC. LIVING IN GERMANY, MECHANIC IS GM CERTIFIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324984April 11, 2010
AIR BAGS:FRONTAL, AIR BAGS, AIR BAGS:SIDE/WINDOW
2004 CADILLAC SRX INVOLVED IN A FRONT END RASH ON JAN 19, 2010. SEVERE FRONT END CRASH HOWEVER AIRBAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10324868April 10, 2010
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING UNDER NORMAL CONDITIONS THE STABILITY CONTROL ACTIVATES WITH OUT PROVOCATION CAUSING LOSS OF CONTROL OF THE VEHICLE. THE LATEST OCCURRED 4/09/2010 THE STABILITY CONTROL ACTIVATED UNDER DRY WEATHER EXCELLENT DRIVING CONDITIONS CAUSING THE VEHICLE TO PULL HARD TO THE LEFT AND GO INTO LIMP MODE. I RESEARCHED THE INTERNET TO FIND THAT MANY OWNERS OF CADILLAC SRX'S ARE EXPERIENCING SAME CONDITION. I'VE HAD THE VEHICLE AT CADILLAC DEALERSHIP 3 TIMES IN THE LAST 120 DAYS EACH TIME TOLD THAT THE VEHICLE HAD BEEN REPAIRED ONLY TO FIND THE PROBLEM STILL EXISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323972April 6, 2010
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
TL* THE CONTACT OWNS A 2008 CADILLAC SRX. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE CONTACT NOTICED A RATTLING SOUND IN THE FRONT END OF THE VEHICLE. HE TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT BOTH FRONT CALIPERS WERE WORN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE HE WAS INFORMED THAT THE VEHICLE WAS OUTSIDE THE BUMPER TO BUMPER WARRANTY AND THE REPAIR COSTS WOULD NOT BE COVERED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 51,300. THE CURRENT MILEAGE WAS APPROXIMATELY 51,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323058March 31, 2010
TIRES
CADILLAC REFUSES TO ALLOW ME TO ORDER A NEW 2010 SRX WITH A SPARE TIRE. THE CAR COMES STANDARD WITH A CAN OF FIX-A-FLAT TYPE SOLUTION TO FIX YOUR TIRE. HOWEVER IF THE FIX-A-FLAT SOLUTION CANNOT FIX THE HOLE, YOU ARE STRANDED ON THE HIGHWAY UNTIL YOU CAN BUY A NEW TIRE. THE ONLY WAY TO GET A SPARE TIRE ON A NEW SRX IS IF IT IS A FLEET PURCHASE (E.G. RENTAL CAR COMPANIES). IT IS IMPOSSIBLE TO BELIEVE THAT A CAR MANUFACTURER CAN REFUSE TO OFFER A SPARE TIRE AS AN OPTION ON A NEW CAR. THIS IS TOTALLY A SAFETY ISSUE AND SHOULD BE ILLEGAL. PLEASE HELP ME WITH THIS BIZARRE AND ALMOST UNBELIEVABLE SITUATION. THANKS, VINCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322669March 29, 2010
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT ATTEMPTED TO START THE VEHICLE BUT IT DID NOT RESPONDED. SHE CALLED THE DEALERSHIP AND A TECHNICIAN CAME OUT AND STARTED THE VEHICLE. THE CONTACT LATER NOTICED THAT THE VEHICLE WAS STILL HAVING START-UP PROBLEMS. SHE SENT LETTERS TO THE MANUFACTURER BUT RECEIVED NO CORRESPONDENCE. THE CONTACT REQUESTED THAT THE VEHICLE BE TRADED FOR ANOTHER BUT WAS INFORMED THAT SHE WOULD HAVE TO PAY MORE TO DO SO. THE CURRENT MILEAGE WAS APPROXIMATELY 3,850. THE FAILURE MILEAGE WAS 367.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320453March 17, 2010
STEERING
STABILITY CONTROL SYSTEM RANDOMLY ENGAGES. THE CAR THEN SOMETIMES VIBRATES OR SHUTTERS (BRAKE ENGAGING?) AND ON TWO OCCASIONS THE CAR TUGGED TO THE LEFT. A SERVICE STABILITY CONTROL MESSAGE ALSO RANDOMLY APPEARS. A CADILLAC DEALER DIAGNOSED THE PROBLEM AS A FAULTY STEERING SENSOR. THE REPAIR IS NOT COVERED BY GM AND A PRICE OF $405 WAS QUOTED TO FIX THE PROBLEM. BECAUSE A SAFETY SYSTEM MALFUNCTIONS AND AFFECTS CONTROL OF THE VEHICLE, A SAFETY RECALL SHOULD BE IMPLEMENTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319168March 12, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT SPEEDS OF 15 MPH, THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY COULD NOT DUPLICATE THE FAILURE. LATER, WHILE ATTEMPTING A LEFT TURN, THE ENGINE STALLED A SECOND TIME. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER ADVISED THE CONTACT THAT THERE WERE NO DEFECTS AND RELEASED THE VEHICLE BACK TO THE OWNER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 8 AND THE CURRENT MILEAGE WAS 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314082February 25, 2010
ELECTRICAL SYSTEM
DRIVING IN A HEAVY RAINSTORM, INCREASED VELOCITY OF WIPERS TO HIGH. THEY FROZE & ALL WARNING LIGHTS ON THE DASH BOARD LIT-UP INDICATING NUMEROUS PROBLEMS SUCH AS ABS, TRACTION CONTROL, ETC. EXTREMELY DANGEROUS DRIVING ON A THREE LANE ROAD AT DUSK WITH NON WIPERS/VISIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311237February 17, 2010
STRUCTURE:FRAME AND MEMBERS
I WAS T-BONED ON THE RIGHT SIDE OF THE CAR. I WAS TRAVELING ABOUT 10-15 MPH. THE VEHICLE THAT HIT ME WAS TRAVELING ABOUT 10-15 MPH. UPON IMPACT MY AUTO. A CADILLAC SRX SUV FLIPPED OVER ON ITS LEFT SIDE. IT APPEARED AS THOUGH MY CAR DID NOT SLIDE SIDEWAYS AT ALL FROM THE IMPACT BUT JUST FLIPPED OVER ON THE LEFT SIDE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10299971January 16, 2010
STEERING
VEHICLE STABILITY SYSTEM ENGAGED SPONTANEOUSLY CAUSING THE VEHICLE TO "HYDROPLANE"...STEERING INOPERABLE AND BRAKING SLOW AT BEST. DASH LIGHT WOULD READ " STABILITY SYSTEM ENGAGED". EVENT WOULD LAST A FEW SECONDS. TAKEN TO CADILLAC DEALER. PROBLEM DIAGNOSED AS FAULTY STEERING WHEEL SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299111January 12, 2010
STEERING
VEHICLE STABILITY SYSTEM BEGAN TO ENGAGE SPONTANEOUSLY CAUSING VEHICLE TO TEMPORARILY ENGAGE ABS, AND VEERING OFF COURSE. VEHICLE STABILITY SYSTEM SERVICE LIGHT APPEARED. PROBLEM WORSENED OVER AA 1 MONTH PERIOD. TOOK TO CADILLAC DEALERSHIP WHERE PROBLEM WAS DIAGNOSED AS A FAULTY STEERING WHEEL POSITION SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299034January 11, 2010
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH ON NORMAL ROAD CONDITIONS WHEN THE "STABILITY CONTROL" WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS NOISE OUTSIDE OF THE VEHICLE, FOLLOWED BY THE BRAKE SYSTEM LOCKING. THE VEHICLE BEGAN TO SKID IN ONE DIRECTION FOR FEW SECONDS. THE DRIVER WAS ABLE TO GAIN CONTROL AND CONTINUE OPERATION. THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION ON THREE SEPARATE OCCASIONS FOR THE IDENTICAL FAILURES AND THE TECHNICIANS WERE UNABLE TO DUPLICATE THE FAILURES. RECENTLY, THE VEHICLE WAS REPAIRED AT THE AUTHORIZED DEALER FOR THE MALFUNCTIONS. THE FAILURE MILEAGE WAS 66,000. THE CURRENT MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298567January 7, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHEN PULLING INTO HIS DRIVEWAY, THE ENGINE BEGAN IDLE EXCESSIVELY. ALTHOUGH HE PRESSED THE BRAKES, THE VEHICLE STILL ACCELERATED, CAUSING HIM TO CRASH INTO HIS GARAGE. THERE WERE NO PRIOR WARNINGS THAT WOULD ALLUDE TO THE FAILURE OR WHY IT WOULD OCCUR. THE VEHICLE HAD NOT BEEN REPAIRED TO-DATE. THE CONTACT HAD NOT SPOKEN WITH NEITHER THE DEALER NOR THE MANUFACTURER TO-DATE. THE CURRENT AND FAILURE MILEAGES WERE 72,218.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10296417December 19, 2009
EQUIPMENT ADAPTIVE/MOBILITY
FLOOR MAT ON DRIVER SIDE ROLLS UP AND STICKS UNDER ACCELERATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295609December 14, 2009
EXTERIOR LIGHTING
LIGHT BULBS FOR TURN SIGNALS,TAIL LIGHTS ,STOP LIGHTS SLIP OUT OF SOCKETS. DESIGN OF SOCKETS HAS BEEN IMPROVED TO SECURE BULBS BUT GM HAS NOT ADVISED OWNERS TO REPLACE THE SOCKETS. THIS RESULTS IN NUMEROUS VEHICLES BEING OPERATED WITH ESSENTIAL LIGHTS OUT OF SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295646December 14, 2009
TRACTION CONTROL SYSTEM
ON 2 SEPARATE OCCASIONS WITH 2 DIFFERENT DRIVERS THIS REAR WHEEL DRIVE VEHICLE WITH "A" TRACTION RATED TIRES LOST CONTROL AND THE BACK END SPUN AROUND 90 DEGREES. THIS VEHICLE HANDLED EXTREMELY POORLY ON WET ROADS AND THE MANUFACTURER COULD FIND NO DEFECTIVE SYSTEMS. TRACTION CONTROL/STABILITRAC WAS ACTIVE AND WORKING. *TR THE CONSUMER REQUESTED ANY AFFIRMATION RELATED TO THE CADILLAC SRX REAR WHEEL DRIVE AND STABILITY ON WET PAVEMENT OR POOR ROAD CONDITIONS. THE CONSUMER TRADED THE VEHICLE IN WITHIN 2 MONTHS OF OWNERSHIP. UPDATED 01/21/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294756December 7, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
1.I WAS GETTING ON HIGHWAY TO GO TO DR. APPT STEPPED ON GAS PEDDLE AND HEARD LOUD PLASTIC BANGING COMING FROM REAR OF CAR. PULLED OVER THOUGHT MAYBE PICKED UP SOMETHING. LOOKED AROUND & UNDER CAR SAW NOTHING. GOT IN, STARTED TO PROCEED AGAIN, BANG BANG BANG AGAIN. OK FIGURED THAT IF U STEP ON GAS PEDDLE BARELY BANG WOULD STOP. GOT TO THE DR. GO TO LEAVE AGAIN BANG. 2. IT OCCURS EVERY TIME U STEP ON THROTTLE MORE THAN A LITTLE BIT. BROUGHT TO MY MECH THAT I HAVE BEEN DEALING WITH FOR 22 YEARS. TOLD ME IT WAS REAR TRANSFER CASE. TOLD ME IT SOUNDS LIKE SOMEONE WANTS TO COME OUT OF IT WITH A HAMMER. 3. HAD TO REPLACE REAR TRANSFER CASE. COST $2000. MECH. TOLD ME I AM GOING TO GET SICK WHEN U SEE IT. I GOT DOWN THERE WITH CAMERA. MAIN SHAFT HAS METAL TO METAL CONTACT THAT WORE DOWN WITH METAL SHAVINGS UNDER CAUSED WOBBLE IN SHAFT. ALSO EVERY LINK IN CHAIN HAD LITTLE BIT OF PLAY IN IT SO IT WOULD JUMP SPROCKET AND HIT PLASTIC PLATE. THAT'S WHERE PLASTIC BANG WAS COMING FROM. I DON'T HAVE PART BECAUSE MECH HAD TO SEND BACK FOR CORE BUT I DO HAVE PLENTY OF PICTURES TO SHOW OF HOW MUCH PLAY WAS IN CHAIN, METAL SHAVINGS UNDER SHAFT, MARKS ON SHAFT HOLE NINE YARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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