Cadillac SRX Complaints

3,266 consumer complaints on file.

#11772425October 20, 2026
AIR BAGS, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Cadillac SRX. While starting the vehicle, the air bag and brake warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the brakes, transmission fluid, TPMS sensor, radiator fluid, and front-driver’s air bag needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 26V329000 (Air Bags); however, the VIN was not included in the recall. The manufacturer was notified of the failure by phone. The failure mileage was 138,199.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771780October 17, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Started hearing sounds on both sides of the car while driving. A sound that got louder the faster we went. Driving home on a 65 mile journey, about 12 miles from the house the ABS, Brake, and traction control lights all came on and stayed on. The car felt like it was much harder to drive. Pulled over safely and picked up the manual. Not much in there. Did a quick search on the web and found that this issue seems to be a long standing issue for my model car but that I could try to drive it home but do so with extra caution it don’t drive if the roads were wet. Roads were dry. Made it home and started checking fuses, battery, brake fluid and such Finding all apparently working. Took the car to a service center and explained the problem. He shook his head and said it’s likely the EBCM (electronic brake control module) and that he’s seen lots of them come in. He continued that the issue is that GM has discontinued the EBCM for that car and others. I asked him to run diagnostics and provide me with the codes shown. Unfortunately he was spot on when I saw the print out showing code u056D Brake control module failure. He goes on to say that parts can be hard to find. Checked with Cadillac and sure enough they don’t make the part any longer and as such I’m on my own. They could offer me a discount on a trade in but cannot fix the car. For real? When the EBCM goes out it’s designed to limit some of the vehicle controls like braking and traction control. Why no recall? Why create a safety issue that you are unwilling to fix. My wife has to drive 65 miles to help her 86 year old mom but this car is now very limited and not safe. My repair shop called and he found a used replacement at $900 not including the $700 price of reprogramming the VIN into the module and installing the part. Seems a recall should be implemented with Cadillac finding a reasonable solution for their customers. Without repair the car is not safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771147October 14, 2026
SUSPENSION
The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) and had the recall service completed. Approximately six months after the repair was performed, the contact observed that the two rear wheels appeared misaligned relative to the front wheels. The contact also observed severe inner tread wear on the rear tires. The contact believed that the dealer failed to perform a full wheel alignment during the initial recall repair. The dealer was notified of the failure, and the contact requested confirmation that the wheel alignment was performed; however, the dealer was unable to provide the confirmation. The manufacturer was notified of the failure. The failure mileage was 114,401.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770417October 11, 2026
SUSPENSION
Experiencing repeated inner wear on rear tires only after N212340980 Safety Recall - Rear Toe Link Separation was performed. New set of Michelan Cross Climate 2 tires installed two months prior to recall. Approximately 17,000 miles after recall, rear tires presented severe inner wear with cords exposed. Rear tires replaced and first alignment attempted where it was determined there is no point of adjustment for the rear toe. Approximately 18,000 miles later during a rotation service, the inner tread of both rear tires were at 0% resulting in the tire rotation being canceled and the warranty voided. Took vehicle to previous tire shop for rear suspension parts and bushings inspection. No issues found. Section of cord showing on rear driver's tire. Second alignment performed with camber adjustment only. Secondary inspection performed by mechanic shop with no rear suspension structural issues found. Lack of adjustability on the rear suspension suspected cause of extreme wear. Contacted Cadillac Customer Care for resolution. Dealership diagnosis required before opening claim. Dealership recorded diagnosis as no visible components to cause tire wear. Alignment out of specs. Recommended replacing rear tires and 4 wheel alignment with alignment check after 5,000 miles. Left rear cord exposed, not safe to drive. (Previous alignment performed 100 miles prior.) Opened claim with Cadillac Customer Care and submitted supporting documentation and photos. Included concern of slight shift? of driver's side rear when merging onto interstate with wet road conditions. Previously attributed to difference in tread of new directional tires. Awaiting acceptable resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764715September 16, 2026
POWER TRAIN
I have taken my car to 3 different dealerships. Plus a transmission shop due to the vehicle do a jerk after it get hot sometimes. I was told the codes that were given to me that I needed a new transmission. I took it the vehicle to a GMC dealership first and was told my car was Cadilliac made and to take it to Cadillac dealership. So I drove 45 minutes to the dealership and paid another diagnostic fee and told it was old codes and they cleared those out . I came back two weeks later with this same issue. Since no one can tell me the issues with my vehicle I'm very concern about this jerk that the car does. it feels like when I go to stop the back of the car still wants to keep going. And each dealership states there's nothing wrong with my brakes or rotors. Please help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752852July 25, 2026
EXTERIOR LIGHTING, VISIBILITY/WIPER
I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I’m not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752533July 23, 2026
POWER TRAIN
Transmission is slipping/jerking when stopping and then when accelerating again. Multiple other owners have reported this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748477July 6, 2026
VISIBILITY/WIPER, POWER TRAIN
The headlight went dim and put in new but that didn’t work for long now I can’t drive at night can’t see road. Only had less than 2 years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745817June 22, 2026
SUSPENSION, STRUCTURE:BODY, WHEELS
Valentine day a car side swiped me on the 91 freeway my car went out of control but I was able to get control of the vehicle driver side got banged up from the back bumper all the way to the driver side front fender.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11745271June 19, 2026
SUSPENSION, WHEELS
On June 16, 2026, while traveling southbound on Highway 67 in Cedar Hill, Texas, my 2015 Cadillac SRX suffered a sudden, catastrophic tracking failure and crashed into a highway wall (Cedar Hill PD CFS Report 7655). Component Failed & Availability: The rear suspension toe link assembly separated at highway speeds, a direct failure matching active GM safety recall NHTSA 21V473. The totaled, un-repaired vehicle is preserved at a Copart yard and is 100% available for inspection. Safety Risk: The sudden tracking loss at highway speeds caused an immediate, un-correctable collision with a concrete wall, creating a severe, life-threatening risk to myself and surrounding traffic. Service Confirmation: On June 2, 2026 (at 165,006 miles), an independent service center (Discount Tire) documented an over-torque of the rear right wheel to 140 ft-lbs, introducing severe mechanical stress directly adjacent to the defective recall joint right before the crash. Inspections & Warnings: Documented by responding police (CFS Report 7655). There were zero dashboard warning lamps, messages, or physical symptoms prior to the sudden structural failure.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11744662June 17, 2026
AIR BAGS
A deer rammed my passager side . airbag light was always on saying passenger airbag off . but when it explodes it injured my passenger . all the airbags didn't activate my car shut down after the incident but a few moments after it regenerated there were all types of debris after the extreme loudness of the air bags explosion. I'm still traumatized.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
2
#11743939June 13, 2026
EXTERIOR LIGHTING
the headlights are so dim that the car is not usable at night. I was told by the Cadillac dealership that this is a known problem with GM/Cadillac. The low beam gets so hot that it turns the reflectivity of the chrome to gray. The fix is to replace both right and left headlight assembly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742396June 5, 2026
EXTERIOR LIGHTING
low beam head lights are very dim, to dim to see while driving. Apparently this is a problem that Cadillac and/or GM knows about but isn't doing anything to resolve. Heat from the bulbs basically melt the chrome off of the reflector plate so light does not shine out on the road. This could be a very big hazzard while driving, deer, children etc can not be seen with the lights as they are. To replace are ridiculosly expensive to the customer but doesnt seem like it would be for the dealer!! Complete neglect on the manufacturs end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740359May 27, 2026
POWER TRAIN
At lower speeds, especially after coasting, my car will lag for a few seconds before jerking forward. Also today I was coasting going about 25 mph and tried to accelerate and I pushed the pedal down and it wasn’t doing anything for several seconds then decided to start speeding up. No warning lights have come on. This has been happening for a bit but today was the first time I was concerned for my safety as I was out on a major highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739637May 22, 2026
EXTERIOR LIGHTING
The exterior lighting does not light up as warranted. It is impossible to see at night due to the lack of lighting from the headlights. The problem was confirmed with the dealership, however I was told to replace the bulbs which I had done. Replacing the bulbs did not fix the issue so I went back to the dealership and told them again. I was told I would have to replace the entire headlight unit in order for the exterior lights to work properly and that I would have to pay for it. It is extremely dangerous to myself and others if I’m driving at nite and I cannot see anything. There were no warning lamps, messages or other symptoms prior to the failure of the headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737967May 14, 2026
STRUCTURE:BODY
Vehicle Body Exterior Paint Coating Peeling I am reporting widespread paint delamination/clear coat failure on my 2016 Cadillac SRX. The paint began peeling and flaking across multiple panels including the hood, roof, and additional body panels. The vehicle has been well maintained and has never been in an accident. A Cadillac dealership inspected the vehicle in February 2026, photographed the damage, and confirmed paint delamination affecting multiple panels. A case was opened with Cadillac/General Motors Customer Assistance and escalated to the Executive Office. Despite dealership confirmation and escalation to a District Manager, General Motors declined to provide meaningful repair assistance and only offered approximately $350 toward spot repair, which does not address the widespread failure. This appears to be a paint adhesion/clear coat defect affecting the vehicle’s exterior finish. I am filing this complaint to document the defect and add to any existing records regarding GM paint delamination issues. Vehicle: 2016 Cadillac SRX Issue first noticed: 2025 Dealership inspection: February 2026 GM Case Number: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734001April 27, 2026
SERVICE BRAKES
ABS module is bad, no ABS braking. Brake light on and ABS light on. Module is no longer produced or available. With this said, I am not going to be able to pass inspection in my state therefore leaving my perfectly good car to sit. As is, I am afraid to drive it due to this braking issue especially in rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732746April 21, 2026
AIR BAGS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at 60 MPH, they struck a hog in a T-boned crash. The vehicle was towed to an autobody facility. After the crash, the airbag signal turned off. The driver noticed smoke emerging from the front of the vehicle, but no fire was present. A police report was filed. There was an air releasing sound detected, and the driver hesitated to exit the vehicle. The contact sustained injuries to her chest and had soreness, but medical attention was not provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000. The contact indicated that the vehicle may be a total loss.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11731772April 17, 2026
SERVICE BRAKES, STEERING
ABS- TRACTION CONTROL- BRAKE- POWERSTEERING ALARM APPEARS STATING TO DRIVE WITH CAUTION- HAVE TAKEN THE VECHICLE IN FOR SERVICE AND THEY STATE THEY CAN NOT REPAIR THE ALARM- I ASKED IF THIS WOULD NOT BE CONSIDERED A RECALL ISSUE DUE TO SAFTEY ISSUE. AS THE CAR STATES IT IS NOT SAFE TO BE DRIVEN- AS I SEE THIS A AN IMMINATE SAFTEY HAZARD AS THE POWER STEERING DOES NOT WORK AND ABS BRAKE DOES NOT WORK AND TRACTION CONTROL DOES NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731874April 17, 2026
AIR BAGS, SEAT BELTS
2012 Cadillac SRX was traveling approximately 30mph and t-boned another vehicle at an intersection. Both vehicles were totaled. The airbags in the Cadillac did not deploy and the seatbelt did not lock, causing the driver to be thrust forward into the steering wheel and windshield. Significant head injury. The safety of everyone was at risk, this car was not even road-worthy from the moment it left the floor.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0

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