BMW 328xi Complaints

460 consumer complaints on file.

#11022876September 12, 2017
WHEELS
I PURCHASED A 2013 BMW 328XI CERTIFIED PRE-OWNED SEDAN 6/22/16 FOR MY WIFE. IT CAME WITH 18" WHEELS AND PIRELLI CINTURATO RUN-FLATS. THE TIRE-PRESSURE MONITOR (TPM) WARNING STARTED COMING ON A FEW MONTHS AFTER WE BOUGHT IT, SO I PUT AIR IN THE TIRES. BUT IT STARTED HAPPENING MORE FREQUENTLY. I TOOK IT IN FOR SERVICE. THE DIAGNOSIS WAS THAT THE PASSENGER REAR WHEEL WAS CRACKED AND LEAKING AIR. I ASKED IF THE TIRE WAS DAMAGED AND THEY SAID THERE WAS NO VISIBLE DAMAGE BUT THEY RECOMMEND REPLACING IT ANYWAY BECAUSE THE WHEEL WAS DAMAGED. I ASKED WHAT WOULD CAUSE A CRACK IN AN ALLOY WHEEL, AND THEIR ANSWER WAS THAT SHE 'PROBABLY HIT A POTHOLE'. I COULDN'T BELIEVE THAT WAS ALL IT WOULD TAKE, BECAUSE IT'S IMPOSSIBLE TO AVOID HITTING POTHOLES ON OUR FREEWAYS. MY WIFE DRIVES VERY CAREFULLY AND ONLY PUT 5,700 MILES ON THE CAR IN 14 MONTHS. THEY SAID IT WAS BECAUSE THE RUN-FLATS DON'T PROVIDE ENOUGH CUSHION TO PROTECT THE WHEEL FROM ROAD IMPACTS. I BOUGHT A NEW WHEEL (BMW GAVE ME 50% OFF) AND TOOK THE CAR TO A TIRE STORE TO BUY A SET OF CONVENTIONAL TIRES TO REPLACE THE RUN-FLATS. THEY SAID THERE WAS NO DAMAGE TO THE TIRE ON THE CRACKED WHEEL, AND NO EVIDENCE OF IMPACT. I HAVE THE CRACKED WHEEL AND ITS TIRE. I FEEL THAT BMW IS PUTTING DRIVERS AT RISK BECAUSE THERE'S NO WAY TO AVOID HITTING POTHOLES UNDER NORMAL DRIVING CONDITIONS. THEY'VE ESSENTIALLY ACKNOWLEDGED THAT IT'S A HAZARD BECAUSE THEY SELL TIRE & WHEEL INSURANCE TO NEW OWNERS (BUT NOT TO BUYERS OF CERTIFIED PRE-OWNED LIKE US). THE TIRE STORE MANAGER TOLD ME THAT HE'S HAD 'LOTS' OF BMW OWNERS COME IN WITH CRACKED WHEELS. THERE ARE ALSO MANY SIMILAR COMPLAINTS ON THE INTERNET. PLUS BMW SETTLED A CLASS-ACTION LAWSUIT OVER CRACKED WHEELS ON THEIR Z4 MODEL. AND SINCE THE CAR HAS NO ROOM FOR A SPARE TIRE, BMW HAS PUT OWNERS WHO SWITCH TO CONVENTIONAL TIRES AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020162August 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEW BOLD BMW IN OFALLON, ILLINOIS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019562August 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BRAMAN BMW WEST PALM BEACH (LOCATED AT 2901 OKEECHOBEE BLVD, WEST PALM BEACH, FL) WAS CONTACTED AND STATED THAT THE PARTS FOR THE REMEDY HAD NOT BEEN ORDERED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019314August 24, 2017
AIR BAGS
TAKATA RECALL. REC'D RECALL NOTICE IN 3/2016, TALKED W/DEALER SHORTLY AFTER AND THEY SAID THEY DIDN'T HAVE THE PARTS, THEN AGAIN 6/29/2016 STILL NO PARTS, HAD SERVICE DONE IN EARLY 2017 AND ASKED AGAIN, WAS TOLD THEY EXPECT SHIPMENT IN NEXT COUPLE MONTHS--"LIKELY TAKATA BUT NOT SURE". CALLED 6/29/2017 EXPECT PARTS END OF SUMMER; BMW WILL SEND LETTER & THEN I TO CALL FOR SERVICE. LAST CALLED DEALER 8/23/2017 AND STILL NO PARTS AND NO ESTIMATE OF WHEN THEY MIGHT GET THEM, TOLD ME TO WAIT FOR LETTER FROM BMW. I THINK OF THIS POTENTIAL HAZARD EVERY TIME I DRIVE. CAN BE DISTRACTING AS I'M DRIVING AND AM PLANNING WHAT TO DO IN CASE I EXPECT DEPLOYMENT OF THE AIRBAG--HOLD UP MY ARMS OR WHAT? PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016493August 21, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER PATRICK BMW LOCATED AT 700 E GOLF RD SCHAUMBURG IL 60175, PHONE NUMBER: 847-843-4000. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (PARTS DISTRIBUTION DISCONNECT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018628August 21, 2017
AIR BAGS
TAKATA RECALL: HAVE BEEN TRYING SINCE MARCH 3016 TO GET BMW TO REPLACE AIRBAG UNDER RECALL. I LIVE IN FLORIDA (CERTAINLY HOT & MUGGY!). CALLED AUG. 14 AND TOLD IT WOULD BE TAKEN CARE OF THIS WEEK. CALLED TODAY AND THEY HAVE NOT YET NOTIFIED THE DEALER AND "RELEASED" THE AIRBAG. MAYBE NEXT WEEK. FYI, THIS IS TAKING FOREVER IN AN ENVIRONMENT THAT SHOULD BE PRIORITY. LOANERS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018756August 21, 2017
ELECTRICAL SYSTEM
MY CAR SHUTS OFF UNEXPECTEDLY WITH TOTAL LOSS OF POWER CAN NOT USE REMOTE TO UNLOCK CAR DOORS WHILE STUCK INSIDE THE REMOTE KEY WILL NOT RELEASE FROM CAR THE CAR WAS RUNNING WENT A FEW MILES CAME HOME AND CAR JUST SHUT DOWN ELECTRICALLY WITH ME INSIDE ...HAD TO CALL FROM MY CELL PHONE THAT I COULD NOT GET OUT OF THE CAR REPORTS STATE THIS CAN BE FROM A RECALL ON CERTAIN MODELS DUE TO THE BATTERY CABLE CONNECTOR AND FUSE BOX DEGRADE OVER TIME I AM HEARING IMPAIRED SO EMAIL COMMUNICATION IS BEST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015227August 14, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BRAMAN MIAMI LOCATED AT 2060 BISCAYNE BLVD MIAMI FL 33137) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013340August 7, 2017
AIR BAGS
TAKATA RECALL ON THE NHTSA.GOV SITE MY CAR SHOWS RECALL INCOMPLETE IN RED. PER THE SAFERCAR.GOV SIT, THIS MEANS THAT MY PARTS ARE AVAILABLE. THE DEALERSHIP SAID THEY DO NOT HAVE THE PARTS. IS THE INFORMATION ON THE SITE INCORRECT THAT THESE WOULD BE READY? I AM CONFUSED ABOUT THE INFORMATION AS RPESENTED ON THE SITES. I AM MOST CONCERNED DUE TO THE AGE OF MY CAR. I REALIZE I AM IN ZONE B, BUT IT IS 10 YEARS OLD. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013500August 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (BMW OF ROCKVILLE IN ROCKVILLE, MD) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. .. .UPDATED 10/04/17 *BF THE CONSUMER STATED THE RECALL REPAIR WAS COMPLETED. UPDATED 10/11/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012798August 4, 2017
AIR BAGS
TAKATA INFLATORS BMW SERVICE CENTER SAY THEY DON'T HAVE THE PARTS AVAILABLE AND DON'T KNOW WHEN. ISN'T THIS DANGEROUS THAT THEY DON'T QUICKLY ACT ON IT AND REPLACE OUR PARTS? WHAT IF WE GET INTO AN ACCIDENT/ I WOULD LIKE TO FILE A COMPLIANT ON THEIR INEFFICIENCY IN TRYING TO RESOLVE THIS ISSUE AND REQUEST FOR THEM TO GET THE PARTS ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012541August 3, 2017
AIR BAGS
TAKATA INFLATORS: WE RECEIVED A NOTICE FROM AUTO AIRBAG SETTLEMENT TODAY. OUR VEHICLE HAS THE AFFECTED AIRBAG(S). WE HAVE NOT RECEIVED A RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011198July 28, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
FOOTWELL MODULE FAILURE CAUSED THE TURN SIGNALS, INTERIOR LIGHTS, POWER WINDOWS TO FAIL TO OPERATE. THE FAILURE OCCURRED WHEN A MECHANIC TRIED TO RUN DIAGNOSTICS ON THE VEHICLE DURING ROUTINE SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010950July 27, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BMW 328XI. ON SEVERAL OCCASIONS, WHILE DRIVING, THE RPM NEEDLE DROPPED AND THEN RETURNED TO NORMAL. THE VEHICLE SHOOK AND STALLED. ON SEVERAL OTHER OCCASIONS, THE VEHICLE FAILED TO START. THE CONTACT MENTIONED THAT THE PASSENGER SIDE AIR BAG AND SEAT BELT INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT DUE TO NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS), THE PASSENGER SIDE AIR BAGS COULD ALSO BE DEFECTIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE KEY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER WAS NOT NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V044000 (ELECTRICAL SYSTEM). THE CONTACT WAS CONCERNED THAT THE STALLING WOULD OCCUR AND COULD CAUSE A CRASH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL FOR THE ELECTRICAL SYSTEM AND NO PARTS WERE AVAILABLE FOR THE AIR BAG RECALL. THE MANUFACTURER INFORMED THE CONTACT THAT SHE WOULD RECEIVE A NOTIFICATION LETTER WHEN THE PART WAS AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010166July 24, 2017
ENGINE, POWER TRAIN, STEERING
DRIVING 65MPH IN HIGHWAY WHEN ENGINE TURNED OFF. SAFELY PULLED OVER. RESTARTED. DROVE ANOTHER 5 MILES, ENGINE TURNS OFF AGAIN. RESTARTED. INSTRUMENT PANEL HAD RESET EXCEPT CLOCK AND ODOMETER. FOLLOWING DAY CAR STARTED AND RAN. WHILE MAKING A LEFT TURN IN LOCAL ROAD, THE ENGINE TURNED OFF, STEERING LOCKED, ALMOST HITTING ANOTHER VEHICLE WHICH WAS TURNING RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006482July 20, 2017
UNKNOWN OR OTHER
THERE IS A REPORT BY AUTO CHECK REPORT SHOWING THAT THERE IS A FRAME OR STRUCTURAL DAMAGE RECORD. I HAVE BEEN TRYING TO SELL THE CAR AND DUE THE INFORMATION THAT APPEARED ON THE REPORT THE PRICE OFFERING IS BELOW THE REAL PRICE. I HAVE BEEN EXPERIENCING PROBLEM TO SELL IT BECAUSE THE SAME PROBLEM APPEARED AND EVEN CAR MAX EXPRESS EXPRESS THE SAME SITUATION. IN 08/28/2014 AN AUTO AUCTION IN TEXAS , AUCTION ANNOUNCED AS FRAME DAMAGE. IN A FEW DAYS I WILL BE SENDING A COPY OF THE REPORT. THANKS IN ADVANCE. UPDATED 10/16/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004022July 10, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ACCORDING TO FIRE FIGHTERS THE CAR'S ELECTRICAL SYSTEM CAUSED A FIRE. THE SMOKE AND BURN PATTERNS INDICATED THE FIRE BEGAN IN THE FRONT DASH AREA. THE VEHICLE WAS STATIONARY, NOTHING WAS ON, NO ELECTRICAL DEVICES PLUGGED IN. IT HADN'T BEEN DRIVEN IN SEVERAL HOURS, NO ONE WAS IN THE CAR (DOORS WERE STILL LOCKED, THE ELECTRICAL SYSTEM NO LONGER OPERATED AND THE WINDOWS HAD TO BE BROKEN TO GET INTO THE VEHICLE). THE FIRE MELTED THE FRONT DASH, ESPECIALLY ON THE PASSENGER SIDE, SMOLDERED FOR QUITE A WHILE, AND WAS HOT ENOUGH TO CRACK THE FRONT WINDSHIELD. THERE IS EXTENSIVE FIRE AND SMOKE DAMAGE TO THE CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11003258July 6, 2017
ELECTRICAL SYSTEM
ON JUNE 24TH 2017 AS I WAS BACKING OUT OF MY DRIVEWAY AT MY HOUSE IN MY 2008 CERTIFIED PRE-OWNED BMW 328XI, THE CAR WAS IN MOTION, WITH MY 3 YEAR OLD SON AND HE NOTICED SMOKED COMING FROM THE VENTS. I TURNED MY HEAD AROUND TO SEE WHAT HE WAS TALKING ABOUT AND NOTICED SMOKE BILLOWING FROM THE VENTS AND GLOVE BOX AREA. I IMMEDIATELY UNBUCKLED HIM FROM HIS CAR SEAT AND TOLD HIM TO GET OUT. I EXITED THE VEHICLE, DIALED 911, AND GOT HIM TO A SAFE DISTANCE. I COULD SEE AN ELECTRICAL FIRE (BASED ON LOCATION AND SMELL) COMING FROM UNDER THE PASSENGER SIDE DASH BOARD NEAR THE GLOVE BOX, WITHIN 4 MINUTES THE ENTIRE VEHICLE WAS ENGULFED IN FLAMES. LUCKILY NO ONE WAS PHYSICALLY INJURED. THE FIRE INVESTIGATOR SAYS THE FIRE ORIGINATED FROM THE GLOVE BOX AREA WHERE A FUSE PANEL AND BATTERY CABLE ARE LOCATED AS IDENTIFIED IN THE FIRE REPORT ATTACHED. IT IS MY BELIEF THAT THE FIRE WAS CAUSED BY AN ELECTRICAL MALFUNCTION AT THE FUSE PANEL LOCATED UNDER THE GLOVE BOX. I DID SOME RESEARCH AND IN 2013 THERE WAS A RECALL (NHTSA CAMPAIGN NUMBER: 13V044000) FOR THE VEHICLES POWER CABLE ATTACHED TO THE FUSE BOX THAT WAS FIXED; HOWEVER, I BELIEVE THAT IT WAS EITHER FIXED IMPROPERLY BY BMW OR THE RECALL DIDN'T FIX THE ISSUE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11003073July 5, 2017
ENGINE
I HAVE OWNED IT FOR ALMOST 3 YEARS AND HAVE HAD IT IN THE SHOP 3 TIMES. THEY CHANGED THE COILS OUT, THEY CHANGED THE TIMING CHAIN, THEY REPLACED OIL PAN GASKETS, AND HEAD GASKETS, AND THEY REPLACED GASKET AROUND THE OIL FILTER. ALL ENGINE RELATED ITEMS. I HAVE HEARD THERE ARE BMW ENGINES THAT BUILD UP TOO MUCH PRESSURE IN THEM WHICH CAUSES THEM TO BLOW UP. WITH ALL THE ITEMS THAT I HAVE HAD TO DEAL WITH ON THIS CAR AND NOW THE ENGINE BLEW UP WITH 79,000 MILES ON IT, I AM VERY UPSET. THE EXTENDED WARRANTY WAS FOR AN ADDITIONAL 50K MILES AND 2 YEARS FROM ORIGINAL WARRANTY. THE ENGINE BLOWS MONTHS AFTER THE 6 YEARS RUNS OUT. THIS ENGINE FAILED BECAUSE OF BMW QUALITY AND DESIGN NOT MY DRIVING. BMW NEEDS TO TAKE ACTION AND REIMBURSE ME FOR THE REPLACEMENT ENGINE. I COULD HAVE BEEN KILLED WHEN THE CAR LOST POWER GOING DOWN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003212July 5, 2017
UNKNOWN OR OTHER
RIGHT FRONT PASSENGER INSIDE DOOR HANDLE BROKE. DOOR CANNOT BE OPENED FROM INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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