Acura MDX Complaints

3,381 consumer complaints on file.

#10038423October 12, 2003
AIR BAGS
THE VEHICLE WAS INVOLVED IN AN ACCIDENT IN WHICH IT ROLLED OVER. NEITHER AIR BAG DEPLOYED. THERE WAS NO AIR BAG LIGHT WARNING PRIOR TO THE CRASH. A POLICE REPORT AND PICTURES CAN BE MADE AVAILABLE PER CONSUMER. *AK THE VEHICLE WAS A TOTAL LOSS. *SCC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10041158October 3, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
EXCESSIVE BRAKE CLUNK / THUD NOISES UNDER NORMAL BRAKING CONDITIONS. SEVERE BRAKE NOISE AND CONTROL ISSUES UNDER EMERGENCY BRAKING CONDITIONS. TOLD BY ACURA ALL IS "NORMAL". WITH SUCH TRAVEL IN CALIPERS (CAUSE OF NOISE) POTENTIAL FOR BRAKE FAILURE MUST EXIST. WORRIED... *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040769September 26, 2003
TIRES
BOTH GOODYEAR INTEGRITY FRONT TIRES, SIZE P235/65R17, DOT#UNKNOWN LOST AIR PRESSURE EVERY WEEK. DEALER STATED NOTHING WAS FOUND WRONG. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039537September 25, 2003
AIR BAGS, SEAT BELTS:FRONT
I PURCHASED A 2003 ACURA MDX IN DECEMBER, 2002 FROM GILLMAN ACURA, HOUSTON TEXAS. ON THE DATE OF MY COMPLAINT, THE VEHICLE HAD JUST OVER 11,400 MILES. ON SEPT. 05, 2003, I HIT A ROCK ON THE HIGHWAY WHICH PUNCTURED MY LEFT FRONT TIRE AND DENTED MY WHEEL. ADDITIIONALLY, THE FRONT SEAT BELTS LOCKED UP AND ARE NOW NOT FUNCTIONING. ADDITIONALLY, THE AIRBAG LIGHT ON MY DASH BOARD IS BLINKING. I TOOK THE VEHICLE INTO GILLMAN ACURA ON 09/08, KNOWING I WOULD PAY FOR THE WHEEL AND TIRE. THEY (GILLMAN ACURA AND ACURA CORPORATE, TORRENCE, CA) INFORMED ME THAT THE SEAT BELTS MUST BE REPLACED AT MY COST (>$1,00O). THEY ALSO CLAIM THE SEATBELTS FUNCTIONED PROPERLY VIA THE 'TENSIONES' LOCKING UP THE SEAT BELTS. ADDITIONALLY, THEY CLAIM THE BLINKING LIGHT FOR THE PASSENGER AIR BAG MAY NEED TO BE COMPUTER CONTROLLED WHICH ALSO WOULD BE AT MY COST. THIS IS TOTALLY CONTRARY TO GILLMAN AND ACURAS' WRITTEN AND IMPLIED WARRANTIES I RECEIVED WHEN I PURCHASED THE VEHICLE. THEY TWIST THE WARRANTY AND AN AUTHORIZED REPRESENTATIVE FROM ACURA HAS NOT EVEN INSPECTED MY VEHICLE. I WAS TOLD BY ACURA THAT THEY WOULD LOOK AT IT BUT THE CONCLUSION IS FINAL. THEY ARE NOT PAYING TO GET ME SEAT BELTS INTO PROPER WORKING ORDER. THUS, I HAVE A 2003 VEHICLE WHICH IS UNSAFE TO DRIVE AND NEGLECTED BY THE MANUFACTURER TO TAKE RESPONSIBILITY FOR THIER WARRANTY. OTHER DEALERS I HAVE SPOKEN WITH CONCUR THAT GILLMAN ACURA IS RESPONSIBLE FOR THE REPAIR. THEY HAVE ALL INFORMED ME THAT SEAT BELTS ARE DESIGNED TO LOCK AND SUBSEQUENTLY RETRACT. IT IS A SAFETY HAZARD TO HAVE ANY SEAT BELT WHICH LOCKS UP AND DOES NOT RELEASE. I AM REQUESTING NHTSA ASSSIST ME IN RESOLVING THIS ISSUE. I HAVE HAD NOTHING BUT TROUBLE FROM ACURA SINCE MY PURCHASE AND THEY HAVE BLATANTLY LIED TO ME ON SEVERAL OCCASIONS. ADDITONALLY, THE TENSIONERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037602September 10, 2003
VISIBILITY
DRIVER AND PASSENGER SIDE WINDOWS STREAK AFTER EXPOSURE TO WATER OR SNOW REDUCING DRIVER VISIBILITY. THE STREAKING OCCURS WHEN THE MDX IS PARKED IN RAIN/SNOW OR DRIVEN IN RAIN/SNOW. WHEN WINDOWS ARE ROLLED DOWN THEN BACK UP BOTH THE INSIDE AND OUTSIDE OF THE WINDOW ARE STREAKED WITH WATER AND DEBRIS. THIS WILL LAST FOR DAYS. BECAUSE OF THE SALT OR DIRT THAT SITS WITH THE WATER, VISIBILITY IS JEOPARDIZED AND DRIVING IS UNSAFE. THE STREAKS COVER 75% OF THE WINDOW MOVING FROM FRONT TO BACK LEAVING THE BACK 25% OF THE WINDOW WITH SOME VISIBILITY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037473September 8, 2003
AIR BAGS, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
ACURA REFUSES TO HONOR THIER WARRANTY ON THE SEAT BELTS OF MY 2003 MDX. SPECIFICALLY, GILLMAN ACURA, HOUSTON, TX. VEHICLE HAS 11,500 MILES, SEAT BELTS ARE INOPERABLE (LOCKED UP'), AND THEY SAY THEY TO NOT REPLACE SEAT BELTS. THIS IS CONTRARY TO ALL LITERATURE IN THEIR PRINTED AND IMPLIED WARRANTIES I RECEIVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031934September 4, 2003
ELECTRICAL SYSTEM
CONSUMER STATED WHEN EVER AN ELECTRIC DEVICE LIKE A CELL PHONE OR LAPTOP COMPUTER WAS USED, THE AIRBAGS DEACTIVATED UNTIL THE DEVICE WAS TURNED OFF.*AK THE AIR BAGS WERE NOT RELIABLE UNTIL THE VEHICLE WAS RETURNED TO THE DEALERSHIP FOR MAINTENANCE. CONSUMER FELT AS THOUGH HE DIDN'T HAVE ANY CONTROL OVER THE AIR BAG SYSTEM. *PH. THE DEALER STATED A CELL PHONE OR LAPTOP COULD NOT BE ON OR NEAR THE SEATS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037868August 28, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
WHEN FILLING THE FUEL TANK TO ITS MAXIMUM CAPACITY FUEL WOULD SPILL OUT ONTO THE CONSUMER AFTER REMOVING THE NOZZLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017469August 22, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ON TWO DIFFERENT OCCASION THE ABS MADE A CLUNKING NOISE. THE DEALER INSPECTED THE VEHICLE BUT COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *NLM THE BRAKE PROBLEMS HAD COME BACK AGAIN. THE DEALER FOUND A BRAKE SWITCH FAILURE CODE. THE DEALER ATTEMPTED TO REPAIR THE PROBLEM BUT IT REMAINED THE SAME. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032139August 5, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT 35 MPH AUTOMATIC TRANSMISSION FAILED. CONSUMER STATES AT 1600 MILES WAS A NORMAL TRANSMISSION FAILURE. DEALER WILL REPLACE THE TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028434July 16, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
NOXIOUS SULFUR ODOR INSIDE AND OUTSIDE THE VEHICLE WHICH IS LIKELY RELATED TO THE CATALYTIC CONVERTER. I WAS FIRST ADVISED THAT ACURA KNEW OF THIS PROBLEM WHICH WAS RELATED TO A NEW PELLET INSIDE OF THE CONVERTER. ACURA NOW SAYS THAT THERE IS NO PROBLEM. I AM BEING ADVISED THAT THIS TERRIBLE ODOR IS NORMAL ON THIS VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026268June 30, 2003
AIR BAGS
CONSUMER STATES THAT AIRBAG LIGHT IS CONSTANTLY ON. CONSUMER SAYS THAT AIR BAG LIGHT IS ON AND THERE IS NO PASSENGER SITTING IN THE PASSENGER'S SEAT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021454June 12, 2003
STEERING
STEERING WHEEL VIBRATES WHEN DRIVING BETWEEN 70-75 MPH. TRIED SEVERAL SOLUTIONS WITH NO SUCCESS: A) TRIED RE-BALANCING TIRES B) TRIED NEW TIRES C) DEALER VISUAL INSPECTION NEGATIVE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022753June 10, 2003
STRUCTURE:FRAME AND MEMBERS
SUBFRAME SHIFTS WHILE DRIVING. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019372June 9, 2003
TIRES
THE FRONT RIGHT TIRE BLEW OUT. *NLM *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020775May 30, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 ACURA MDX WITH APPROX. 17K MILES REPEATEDLY FORCIBLY DOWNSHIFTED FOR NO APPARENT REASON ON THE EVENING OF 5/28/03. DEALER REPRODUCED THE BEHAVIOR ON A TEST DRIVE ON THE MORNING OF 5/29/03 AND IS REPLACING THE TRANSMISSION WITHOUT ANY FURTHER DIAGNOSTICS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019941May 15, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
ON 5/9/2003 THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICE. ABOUT 45 MINUTES LATER THE VEHICLE STOPPED WHILE IN A BUSY INTERSECTION. THE VEHICLE WAS TAKEN TO THE DEALER WHICH STATED THE PROBLEM WAS THE WATER PUMP AND TIMING BELT WHICH WAS ON RECALL. THE CONSUMER WAS NEVER NOTIFIED OF THE RECALL #02V226000. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019508May 8, 2003
SEAT BELTS
THE SEAT BELT WAS MOUNTED IN THE CEILING OF THE VEHICLE, WHICH CAUSED THE BELT TO COME ACROSS THE PASSENGER'S NECK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018310May 6, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
NOXIOUS ODOR INSIDE AND OUTSIDE VEHICLE DUE TO CATALYTIC CONVERTER OVER WORKING ACURA INSISTS THIS IS NORMAL AND HAS ADVISED US TO CONTINUE DRIVING CAR WHILE CAUSING MY FAMILY TO BECOME NAUSEOUS FROM THE ODOR. MANUFACTURER HAS ADVISED US TO PURSUE LITIGIOUS MEANS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016844May 1, 2003
SEAT BELTS:REAR/OTHER
MY 5 1/2 YEAR OLD SON WAS BELTED IN THE DRIVER'S SIDE MIDDLE ROW SEAT OF MY ACURA MDX YEAR 2001 WHICH HAS 3 ROWS OF SEATS. NEXT TO HIS RIGHT SHOULDER IS THE SHOULDER STRAP OF THE MIDDLE SEAT WHICH IS CONNECTED TO A MECHANISM IN THE SEAT AND EXTENDS TO THE ROOF OF THE CAR. AS IT TURNS OUT, DESPITE PREVIOUS WARNINGS, HE WAS PLAYING WITH THAT MIDDLE SHOULDER STRAP AND INADVERTANTLY IT LOOPED AROUND HIS NECK, RETRACTED AND BEGAN TO HANG AND STRANGLE HIM. HE CALLED OUT TO ME WHILE I WAS DRIVING IN A CRYING, RASPY VOICE. I IMMEDIATELY STOPPED THE CAR AND LOOKED BACK. I AM AN EMERGENCY PHYSICIAN, AND WHAT I SAW WAS MY SON BEING LIFTED OFF THE SEAT, BEING HELD DOWN BY HIS SEAT WHILE HIS HEAD WAS BEING PULLED AWAY. HIS FACE WAS RED AND HE COULD HARDLY BREATH AND HIS BREATHING WAS GETTING MORE LABORED. I JUMPED IN THE BACK SEAT AND TRIED TO PULL THE SHOULDER STRAP DOWN TO GIVE HIME SOME SLACK, BUT IT WAS LOCKED. HE MUST HAVE PULLED IN OUT ALL THE WAY PRIOR TO THE SEAT BELT RETRACTING, AND IT WAS LOCKED. I HAD TO RELEASE HIS BELT AND HOLD HIM UP WITH MY HAND. I COULD NOT PLACE MY FINGER BETWEEN THE BELT AND HIS NECK BECAUSE IT WAS TOO TIGHT, AND THERE WAS NO WAY TO UNWRAP THE BELT. I LOOKED DOWN AT THE LOCKING MECHANISM. THERE IS A WAY OF UNLOCKING THE MIDDLE SEAT BELT AND RETRACTING IT ALL THE WAY INTO THE ROOF FOR STORAGE, IN MY PANIC I COULD OT IDENTIFY IT. I CALLED OUTSIDE TO PEOPLE IN THEIR CARS PARKED AT A STOP LIGHT FOR A KNIFE. NO ONE HAD A KNIFE. I WENT BACK AND THOUGHT AGAIN AND REMEMBERED THAT A KEY WAS REQUIRED TO UNLACTCH THIS MECHANISM. I TOOK MY KEY OUT OF THE IGNITION, AND FOUND A SMALL RECTANGULAR HOLE ALONG THE SIDE OF THE BUCKLE MECHANISM, PLACED MY KEY INTO IT AND RELEASED THE BELT. I WAS ABLE TO THEN UNWRAP THE BELT FROM THIS NECK AND SAVE HIS LIFE. IF I HAND NOT PREVIOUSLY BEEN AWARE OF THIS MECHANISM, HE WOULD HAVE HUNG/STRANGLED TO DEATH. I LOOK FORWARD TO YOUR COMMENTS. IT SEEMS TO ME THERE SHOULD BE AN EASIER WAY OF UNLOCKING THAT BELT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

← Back to Acura MDX