Acura MDX Complaints

3,381 consumer complaints on file.

#10092677September 17, 2004
AIR BAGS
DURING A COLLISION THE PASSENGER FELL TO THE SIDE WINDOW AND AIR BAGS DEPLOYED, RESULTING IN HEAD INJURIES. PASSENGER WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. VEHICLE WAS TOWED. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10091020September 14, 2004
EQUIPMENT
CLIMATE CONTROL NOT WORKING; AC NOT WORKING AT ALL AFTER 2 REPAIR OVER A PERIOD OF TIME OF 1 MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092502September 13, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE SRS LIGHT WAS ON CONSTANTLY. THE VEHICLE WAS SERVICED THREE DIFFERENT TIMES BEFORE THE CHIP WAS REPLACED. *NM THE VEHICLE ABS LIGHT ILLUMINATED INTERMITTENTLY. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE SEVERAL TIMES BUT WAS UNSUCCESSFUL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090920September 13, 2004
AIR BAGS
THE AIRBAG LIGHT ON MY 2003 ACURA MDX CAME ON 9/1/04. ACURA BEDFORD HILLS LOOKED AT THE CAR ON 9/2/04 AND SAID THERE WAS A PROBLEM WITH THE PASSENGER AIRBAG SENSOR, IT WAS "SAFE TO DRIVE", AND THEY'D ORDER A NEW PART. ON 9/4/04, THE CAR BECAME FULLY ENGULFED IN FLAMES WITHIN 5 MINUTES OF WHEN WE STARTED THE VEHICLE. THE FIRE BEGAN UNDER THE PASSENGER SEAT (I WAS SITTING ON IT). THE CAR WAS TOTALED, AND MY INSURANCE COMPANY HAS HIRED A FIRE INVESTIGATOR. ACURA HAS DONE NOTHING TO DATE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10091597September 8, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING POWER STEERING FAILED, MAKING IT HARD FOR THE CONSUMER TO STEER THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083626September 8, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER RECEIVED RECALL 04V176000 NOTICE CONCERNING TRANSMISSION FAILURE, WHICH WAS TAKEN CARE OFF. CURRENTLY, WHEN SHIFTING GEARS VEHICLE SHOOK , THE GEARS SEEMED TO STRAIN . MANUFACTURER WAS NOT CONTACTED. *AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091788August 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
PROBLEMS WITH TRANSMISSION ON 2001 ACURA MDX.*MR THE CONSUMER RECEIVED RECALL 04V176000 REFERENCED HEAT BUILD. THE REMEDY WAS FOR THE DEALER TO INSPECT THE TRANSMISSION TO IDENTIFY GEARS THAT MAY HAVE ALREADY EXPERIENCED DISCOLORATION DUE TO OVERHEATING. IF DISCOLORATION EXISTS, THE TRANSMISSION WILL BE REPLACED. THE CONSUMER FEELS HUMAN ERROR MAY BE A FACTOR IN THE INSPECTION. THE CONSUMER FINDS THE REMEDY UNACCEPTABLE AND REQUEST A NEW TRANSMISSION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083417August 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION SLIPS UPON ACCELERATION, WHEN SHIFTING, IT SNAPS. THE VEHICLE WAS TAKEN TO THE DEALER STATED THE FAILURE MODE IS NOT CONSISTENT AND NOT RELATED TO THE RECALL. THE RECALL DATE IS APRIL 13, 2004. *LA THE DEALER'S DIAGNOSIS SHOWED FAILURE OF THE 3RD, 4TH AND REVERSE GEARS. THE DEALER REPAIRED THE VEHICLE UNDER THE PROVISIONS OF THE VEHICLE'S EXTENDED WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089309August 19, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CONSUMER RECEIVED A RECALL(04V17600) REGARDING THE TRANSMISSION. THE DEALERSHIP REFUSED TO FIX THE RECALL. THE MECHANIC INFORMED THE CONSUMER THAT THE PART WHICH WAS DEFECTIVE WAS NOT COVERED BY THE RECALL NOTICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089101August 17, 2004
VEHICLE SPEED CONTROL
CONSUMER WAS DRIVING AND ALL OF A SUDDEN THE SPEEDOMETER RAN WILD. SHE PULLED THE VEHICLE TO THE SIDE, AND TURNED IT OFF, BUT THE SPEEDOMETER KEPT MOVING AS IF THE VEHICLE WAS STILL RUNNING. CONSUMER THEN CALLED A TOW TRUCK AND HAD THE VEHICLE TOWED TO A ACURA DEALER, WHO TOLD HER THAT THE PROBLEM SOUNDED LIKE THE RECALL THAT WAS ON THIS KIND OF VEHICLE. CONSUMER LATER RECEIVED A RECALL. ON HER VEHICLE. CONSUMER DID NOT FEEL THAT THE PROBLEM WAS BEEN SOLVED, BECAUSE THE RPM GAUGE DID NOT GO BACK TO ZERO LIKE IT DID BEFORE THE ABOVE INCIDENT. WILL TAKE THE VEHICLE BACK TO THE DEALER FOR FURTHER EVALUATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086479August 9, 2004
SUSPENSION, TIRES
WAS DRIVING TOWARDS RAPID CITY ON I -90 W FROM ST PAUL MINNESOTTA. AT AROUND 10.30 AM THE VEHICLE ACURA MDX 04 MODEL WHILE GETTING PAST A RV THE RV STARTED SWAYING AND THE LEFT REAR WHEEL OF THE MDX WAS ON THE LEFT SHOULDER. WHILE GETTING BACK TO THE ROAD THE VEHICLE WAS TOTALLY OUT OF CONTROL AND WNET ACROSS THE ROAD AND HIT A FENCE ON THE SIDE OF THE ROAD AND CAME TO A STOP. THIS HAPPENED AT MILE MARKER 159 IN SOUTH DAKOTA. AIR BAGS WERE DEPLOYED. ONCE WE GOT OFF THE VEHICLE WE OBSERVED THAT THE LEFT REAR TIRE HAD SLIPPED OFF THE RIM. THE VEHICLE IS EQUIPPED WITH VSA BUT IT DID NOT SEEM TO HELP AS THE VEHICLE WAS UNCONTROLLABLE . THE SPEED AT THE TIME WAS BETWEEN 65 AND 70 MPH. ACURA WOULD NOT LODGE MY COMPLAINT AND WAS ASKED TO WORK WITH MY INSURANCE COMPANY ON THIS.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10083972July 26, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
RECALL REGARDING TRANSMISSION ON 2001 ACURA MDX. *MR THE CONSUMER HAD PROBLEMS WITH THE FORWARD AND SECOND GEAR. THE CONSUMER WAS REJECTED THE RECALL COVERAGE BECAUSE THE INVOICE STATED THE VEHICLE ONLY HAD REVERSE PROBLEMS AND THE RECALL WAS SPECIFICALLY FOR 2ND GEAR PROBLEMS.. RECALL# 04V176000. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083443July 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
BECAUSE THE ORIGINAL TRANSMISSION HAS BEEN WORKED ON AND HAS AFTERMARKET PARTS, ACURA IS DENYING THE VEHICLE TO QUALIFY FOR A RECALL ON THE TRANSMISSION. PROVIDE FURTHER DETAILS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081320July 19, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A '01 ACURA MDX WHICH I PURCHASED USED. I HAVE HAD SEVERAL WARRANTY ISSUES WITH THIS VEHICLE SINCE THEN. BECAUSE I PURCHASED IT USED (IT WAS IMPORTED FROM CANADA WHICH I DID NOT KNOW AND I ALSO DID NOT KNOW IT VOIDED ANY WARRANTIES THAT ACURA HAD ON IT) ACURA REFUSED MY PLEA TO HONOR THE TRANSMISSION RECALL ON THIS VEHICLE. I WAS ON A ACURA FORUM AND READ WHERE ONE ACURA CUSTOMER TRANSMISSION FAILED BECAUSE OF THIS RECALL. I HAVE TRIED NUMEROUS TIMES AND HAVE TALKED TO NUMEROUS ACURA EMPLOYEES. THEY ALL TOLD ME TO TAKE A "HIKE". CAN YOU HELP..I BELIEVE THAT IF THIS IS A RECALL AND THERE IS A DEFECTIVE PART WHICH COULD POTENTIALLY CAUSE DEATH, THEY SHOULD FIX IT AT NO CHARGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080990July 13, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
PURCHASED CERTIFIED PREOWNED MDX FROM DEALER (FORMALLY DRIVEN BY FINANCE MANAGER FOR A YEAR. CAR CUT OFF WHILE DRIVING LESS THAN 30 DAYS. DEALER COULD NOT REPLICATE THE PROBLEM. CAR CUT OFF AGAIN, TOOK TO A DIFFERENT DEALER AND THEY COULD NOT REPLICATE THE PROBLEM. CAR BEGAN TO HESITATE AND STUTTER DAILY AT INITIAL CRANKING. DEALER COULD NOT REPLICATE THE PROBLEM AFTER 2-3 DROP OFFS. FINALLY THE CAR SHOWED A EGR VALVE (SENSOR) NEEDED REPLACING. CAR CUT OFF AGAIN TWO ADDITIONAL TIMES WHILE DRIVING. DEALER COULD NOT REPLICATE. CAR BEGAN TO STUDDER AND HESITATE GEAR CHANGES. DEALER FINALLY REPLICATED AND DETERMINED 1ST 2ND AND 3RD GEAR WERE BAD. DEALER REPLACING TRANSMISSION WITH REBUILT TRANSMISSION. I HAVE BEEN WITHOUT MY CAR FOR MANY DAYS TO WEEKS AT A TIME. I HAVE NOT HAD MY MDX SINCE JUNE 21, 2004. I HAVE HAD A NEWBORN BABY AND THIS CAR HAS CUT OFF WHILE DRIVING LEAVEING MY FAMILY EXTREMEL UNSAFE. THE TRANSMISSION IS BEING REPLACED UNDER THE EXTENDED WARRANTY I HAD TO PURCHASE. ACURA HAS REFUSED TO BUY THE CAR BACK OR GIVE ME FAIR MARKET VALUE ON TRADE. THEY HAVE ALSO TOLD ME THE PROBLEM NEEDS TO ADDRESSED WITH THE DEALERSHIP. PLEASE HELP. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078385June 17, 2004
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
1.) THE AT SHIFT GEAR SLIDES OUT OF PARK EVEN WHEN VEHICLE IS TURNED OFF. VERY DANGEROUS FOR CHILDREN SHIFTING GEARS OUT OF PARK WHILE KEY IS OUT OF THE IGNITION! PER CONVERSATION WITH CONSUMER, THE DEALER HAS IDENTIFIED THAT THE SHIFT-INTERLOCK SOLENOID ASSEMBLY WAS DAMAGED AND REPLACED UNDER WARRANTY TO CUSTOMER'S SATISFACTION. ALSO LEARNED THAT 4-YR OLD BOY INSIDE VEHICLE POTENTIALLY DAMAGED GEAR SHIFT RESULTING IN FREE MOVEMENT FROM PARK TO OTHER GEAR(S). *MJJ 2.) ATF TEMP SENSOR REMAINS ON IN DASHBOARD EVEN WHILE TRANS IS COOL. ELECTRICAL PROBLEM CODE (DTC) PO710. 3.) THE D5 GEAR INDICATOR LIGHT REMAINS ON AND FLASHING WHILE DRIVING. VEHICLE WAS TOWED TO ACURA DEALER IN LATHAM,NY FOR ELECTRICAL REPAIRS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075033June 8, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
I BOUGHT A NEW ACURA MDX 2004 AND IN TWO DAYS THE ENGINE MALFUNCTIONED, LIGHT APPEARED. I WENT TO THE DEALER, WHO SAID THAT I NEED TO MAKE AN APPOINTMENT TO FIX THE PROBLEM, EVENTHOUGH AS A NEW CUSTOMER I WAS NOT SATISFIED WITH THE CAR, INDICATING A PROBLEM WITHIN TWO DAYS OF DRIVING LESS THAN 100 MILES. I DID SOME RESEARCH ON THE PROBLEM AND FOUND THAT THE ISSUE I AM FACING IS A KNOWN ISSUE WITHIN THE RANGE OF MY VIN NUMBER. BUT ACURA DEALER AND THE CUSTOMER RELATIONSHIP OFFICE IN LA DENIED THAT THEY KNOW ABOUT THE PROBLEM. I ALSO FOUND A SIMILAR THE ISSUE DOCUMENTED ON YOUR WEBSITE. AS A CONSUMER WHAT ARE MY RIGHTS HERE ? A) CAN I GET ACURA TO PROVIDE ME THE LEVEL OF QUALITY AND SERVICE I AM EXPECTING B) REJECT THE PRODUCT IF THEY FAILED TO NOTIFY ME ABOUT THE PROBLEM BEFORE I BOUGHT THE PRODUCT(FAIR DISCLOSURE) ABOUT THE RECALL C) THEY DIDN'T FIX THE PROBLEM BEFORE I BOUGHT THE CAR, EVEN THOUGH THEY WERE AWARE OF THE PROBLEM. I KNOW SOMEONE WHO BOUGHT THE *SAME* MODEL CAR FROM THE *SAME* DEALERSHIP AND THEIR CAR ALSO FALLS IN THE *SAME* VIN RANGE WHICH IS DOCUMENTED TO HAVE THE PROBLEM. THEY TOLD THEM THAT ITS A KNOWN ISSUE WHEN THEY CALLED THE ACURA DEALER SERVICE, AND ASK THEM TO COME DOWN FOR SERVICE. BUT WHEN I ASK THE SAME QUESTION THEY DENY KNOWING ANY ISSUE WITH THE CAR, THEY EVEN SHOWED ME A PRINT OUT WHICH SAYS NOTHING IS FLAGGED AGAINST MY VIN NUMBER. I HAVE CURRENTLY GIVEN MY CAR FOR SERVICE, AND I AM ON A LOANER CAR FROM THE DEALER. STILL WAITING FOR THE CAR TO BE SERVICED. ALSO I AM CONCERNED THAT IF THE PROBLEM REAPPEARS, IT WILL FURTHER ERODE MY CONFIDENCE IN THE CAR AND THE DEALIERSHIP. I AM ALSO EXTREMELY DISSATISFIED AS A CONSUMER AND WOULD LIKE TO KNOW WHAT SHOULD I DO SO THAT OTHER ACURA CONSUMERS DON'T HAVE TO GO THROUGH THE PAIN LIKE I AM GOING THROGUH AND ALSO GET COMPENSATED FOR THE DAMAGES AND INCONVINIENCE CAUSED BY THIS INCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067919April 27, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AIR CONDITIONER WAS BLOWING HOT AIR. THE DEALER DISCOVERED THAT THE CONDENSER HAD A HOLE IN IT AND AS A RESULT IT HAD LEAKED OUT ALL OF THE REFRIGERANT. THEY THINK IT MAY HAVE BEEN CAUSED BY A ROCK. AS A RESULT OF THAT ASSESSMENT, THIS REPAIR IS NOT COVERED UNDER THE WARRANTY EVEN THOUGH THE CAR HAS 22,000 MILES/21 MONTHS AND IS WELL WITHIN THE 4 YR/50,000 MILE WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068624April 21, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
BRAKE MASTER CYLINDER MALFUNCTIONED. AS A RESULT, BRAKES FAILED. NO IMPACT REPORTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068626April 21, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING AT 20 MPH STEERING FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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