2022-2025 Audi Virtual Cockpit Pixel Faults TSB

Audi has released Technical Service Bulletin (TSB) 2064983/14 to address a common issue affecting the virtual cockpit display in various 2022-2025 models. This bulletin provides guidance for diagnosing and repairing Audi virtual cockpit pixel faults, which manifest as unwanted lines on the screen.

This TSB, last revised on March 13, 2026, supersedes previous versions 2064983/13 (dated December 9, 2025) and 2064983/12 (dated September 8, 2024), indicating ongoing refinements to the diagnostic and repair procedures.

Symptoms

Owners may observe various Audi virtual cockpit pixel faults on their instrument cluster display. These typically appear as one or more colored, white, black, or grey lines. The lines can be either vertical or horizontal and may or may not be continuous across the screen. These visual anomalies can detract from the display's clarity and functionality.

Technical Background

The underlying cause of these pixel errors in the virtual cockpit is related to the hardware of the instrument cluster. Audi implemented optimized hardware in the virtual cockpit on April 30, 2025. Displays produced before this date may be susceptible to these pixel faults.

Diagnosis and Repair Procedure

To determine if this TSB applies to a vehicle, technicians must check the production date of the Audi virtual cockpit. This is done using a workshop tester by navigating through the self-diagnosis menu: Self-diagnosis → Diagnostic address: 0017 - Instrument cluster → Identification → Expanded identification → FAZIT identification → Production date.

If the virtual cockpit's production date is before April 30, 2025, the TSB indicates that the instrument cluster must be replaced to resolve the Audi virtual cockpit pixel faults. The repair involves removing and installing a new dash panel insert, which houses the virtual cockpit.

Important Notes for Owners

If your vehicle is experiencing these pixel faults and is still under warranty, it is crucial to understand the documentation requirements for a successful claim. When billing for the repair, a photo clearly showing the complaint (the pixel faults) must be attached to the claim. This photo must also include the chassis number and the date, be in focus, and have sufficient light. It should not be edited, though high resolution is not necessary.

Warranty Information

For vehicles outside of warranty, this Technical Service Bulletin serves as informational guidance only. Warranty claims for this issue use Service Number 9025 and Damage Code 0040. Labor operations include 9025 XXXX for removing and installing the dash panel insert, 0129 0050 for self-diagnosis to document the production date, and 0150 0060 for general fault finding (GFF).

Required Parts

The primary part required for this repair is a new instrument cluster. Technicians should consult ETKA (Audi's electronic parts catalog) for the correct part number. Additionally, fasteners, bolts, nuts, and screws as needed per the repair manual will be required.

Source: NHTSA ID 11030995