2019-2023 Audi Virtual Cockpit Display Marks TSB

Audi has issued Technical Service Bulletin (TSB) 90 24 03 2070020/3 to address a concern where the Audi virtual cockpit display marks appear as semi-circular spots on the edges of the screen. This bulletin, which supersedes TSB 90 23-28 dated June 8, 2023, provides diagnostic and repair procedures for affected 2019-2023 Audi vehicles. The issue stems from a hardware problem within the instrument cluster.

Symptoms

Owners may observe that "The display of the Audi virtual cockpit has semi-circular marks on the edges of the display glass." These marks typically appear as circular spots, as shown in the provided figures, along the top and bottom edges of the display or in areas like the trip odometer.

Technical Background and Production Solution

The root cause of the Audi virtual cockpit marks is identified as a hardware issue within the instrument cluster itself. To prevent this problem in future vehicles, Audi has optimized the manufacturing process for the instrument cluster display screen.

Diagnosis Procedure

Before performing any repairs related to the Audi virtual cockpit marks, technicians must document the production date of the instrument cluster. This is done through the following steps:

1. Access Self Diagnosis and select diagnostic address 17.
2. Using the control module OBD drop-down menu, select Identification.
3. Click on the option labeled "show expanded identification".
4. Expand the section titled "Fazit identification" and record the "Day of manufacture" for warranty claim notes.

Repair Procedure Summary

If the diagnosis confirms the presence of semi-circular marks due to the identified hardware issue, the repair involves replacing the Audi Virtual Cockpit, specifically the J285 control unit. This replacement must be performed according to the detailed instructions provided in the ELSA repair manual.

Required Parts and Tools

For this repair, technicians will need:

• Fasteners, Bolts, Nuts, and Screws: As needed per the ELSA repair manual (refer to ETKA/ELSA).
• Instrument Cluster: Quantity 01 (refer to ETKA/ELSA).
• VAS 6160/VAS 6150: A VAS tester with the current version of ODIS (Windows 10) is required for diagnostic and programming procedures.

Warranty Information

This repair is generally covered under Audi's New Vehicle Limited Warranty for up to 48 months or 50,000 miles, whichever comes first. For Certified Pre-Owned (CPO) vehicles, the claim type is G10, requiring verification of ownership. The Service Number for this bulletin is 9025, and the Damage Code is 0040.

Labor operations and associated time units (TU) include:

• Remove and install/replace dash panel insert: 9025 xxxx (refer to SRT for associated operations).
• Self-diagnosis: Document production date: 0129 0050 (10 TU).
• Diagnostic Time: GFF: 0150 0060 (Time stated on the diagnostic protocol, maximum 100 TU).
• Road test prior to the service procedure: No allowance (0 TU).
• Road test after the service procedure: No allowance (0 TU).

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual. The claim comment should reference As per TSB 2070020/3.

Important Warnings

Owners should be aware that "If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only." In such cases, repair costs may not be covered by Audi.

Revision History

This Technical Service Bulletin has undergone several revisions:

• Revision 3: Modified documentation path for service procedures and updated the warranty table.
• Revision 2 (June 8, 2023): The title was revised to remove DTCs, and service verbiage was modified, though the core content remained the same. This revision superseded the previous TSB 90 23-28.

NHTSA ID: 10257321