2022-2023 Audi Virtual Cockpit Navigation Tab Switches to Phone

Owners of 2022-2023 Audi vehicles equipped with the Audi virtual cockpit navigation system may occasionally observe that their navigation display tab automatically switches to the phone tab. This change typically occurs overnight or after the vehicle has entered a sleep cycle, leading to the navigation display not being the active view upon starting the car the next morning. Many customers find this unexpected, as they anticipate their preferred display setting to persist.

Symptoms

The primary symptom reported by Audi owners is that "The navigation tab in the virtual cockpit occasionally switches to the phone tab overnight or after a sleep cycle." This can cause minor inconvenience, as drivers might need to manually reselect their desired display. The customer's expectation is that the navigation tab will still be shown the next morning, maintaining continuity of their preferred interface.

Technical Background

Audi has officially clarified through Technical Service Bulletin 90 23 21 2069791/1 that this specific behavior is considered normal operation for the Audi virtual cockpit navigation system. The system is designed to manage display states under certain conditions, such as extended periods of vehicle inactivity or after a complete system shutdown and restart (sleep cycle). Therefore, this automatic tab switching is not a sign of a malfunction or a defect within the virtual cockpit's software or hardware.

Important Warnings

Audi has issued a critical advisory for both owners and service technicians regarding this phenomenon:

• "Replacing the Audi virtual cockpit will not remedy the behavior described by the customer. Claims for replaced parts will not be reimbursed." This statement explicitly warns against attempting to resolve the perceived issue by replacing the virtual cockpit display. Since the behavior is by design, replacing components will not alter it and will result in unnecessary costs. Owners should be aware that such part replacements will not be covered under warranty, as there is no underlying fault to repair.

What Owners Should Do

If you notice that your Audi virtual cockpit navigation tab has switched to the phone tab, there is no cause for concern or need for a repair appointment. This is a normal operational characteristic of your vehicle's system. To quickly and easily reselect the navigation tab, simply use the arrow buttons located on your steering wheel. These controls allow you to cycle through the various display tabs and return to your desired navigation view without any hassle.

Warranty Information

Technical Service Bulletin 90 23 21 2069791/1 is classified as an informational bulletin. Its purpose is to provide clarity and guidance to both Audi technicians and vehicle owners regarding the expected operational characteristics of the Audi virtual cockpit. Consequently, this TSB is not associated with any warranty claims, as no repair action is required for what is considered standard system behavior.

Additional Information

All part and service references mentioned in this TSB, including the reference number 2069791, are subject to potential changes or removal. It is always recommended to consult with your authorized Audi Parts Department and/or ETKA system for the most current information regarding parts and bulletins. Furthermore, for any repair procedures that involve fasteners, bolts, nuts, and screws, always refer to the specific instructions in the Repair Manual to ensure proper replacement and torque specifications.

Source: NHTSA ID: 10233654