2021-2022 Audi Second Key Fob Service Action 57i3

Why This Matters

Audi has initiated Service Action 57i3 to address an issue where some 2021-2022 vehicles were delivered with only one key fob instead of the standard two. This action ensures that owners of affected vehicles, such as the Audi e-tron second key fob, receive their missing second transmitter, completing the intended set of two keys.

This service action aims to enhance customer satisfaction and convenience by providing the full complement of vehicle keys as originally intended. It's important for owners to understand the steps required to obtain their second key fob, which involves a simple dealer visit for assembly and programming.

What's Being Addressed

Certain new Audi vehicles from the 2021-2022 model years were inadvertently delivered with only one transmitter (key fob) per vehicle. Under Service Action 57i3, Audi is providing a second transmitter to owners of these affected vehicles free of charge.

The service involves assembling the new key housing with an existing emergency bladed key and then programming it to the vehicle's immobilizer system. This ensures full functionality of the second key fob, allowing owners to have a complete set of operational keys.

Important Warnings for Owners

Owners should be aware of several critical points regarding this service action:

• "IMPORTANT! A cut key for the second transmitter was provided to owners during delivery for the vehicles included in this service action. Please remind owners to bring their second cut key to their service appointment so it can be installed into the new transmitter. Lost cut keys are not being replaced free of charge under this service action."
• "Replacement of a lost bladed key is not covered under this action."
• "This service action will be available for you free of charge only until December 01, 2026. If you wish to have this service performed after that date, your dealership's normal costs associated with this work will apply."
• Dealers are instructed to "ensure that every affected inventory vehicle has this campaign completed before delivery to consumers."

How to Get Your Second Key Fob

If you own an affected 2021-2022 Audi model, including an Audi e-tron second key fob, you should contact your authorized Audi dealer as soon as possible to schedule a service appointment. It is crucial to bring all keys associated with your vehicle to this appointment, especially the second cut key that was provided at vehicle delivery.

The service involves installing this cut key into the new transmitter and programming it to your vehicle. The work is estimated to take about an hour and will be performed free of charge until December 1, 2026. You can find a dealer and check your vehicle's eligibility by visiting www.audiusa.com and using the Recall/Service Campaign Lookup tool with your Vehicle Identification Number (VIN).

Pre-Repair Checks for Technicians

Before initiating the repair, technicians must perform several checks to ensure the vehicle qualifies for Service Action 57i3 and to streamline the process:

• VIN Verification: Enter the vehicle's VIN into the Elsa system and navigate to the "Campaign/Action" screen to confirm eligibility.
• Campaign Status: Verify that the Campaign/Action status is "open." If the status is "closed," no further work is required for this service action.
• Applicable Criteria: Note the Applicable Criteria ID to determine the correct work and associated parts.
• Multiple Campaigns: If multiple software update Campaign/Actions are open, they must be performed in order of their "Start date," with the oldest being completed first.
• Safety Recalls: All Safety Recalls must be completed prior to performing this campaign.

Repair Procedure Summary

For technicians, the process to provide and program the Audi e-tron second key fob involves several key steps, designed to ensure proper key functionality and vehicle security. The overall procedure is estimated to take approximately 10 time units for battery connection and additional time for programming as per diagnostic protocol.

1. Key Assembly: The new key housing (labeled as <3> in the repair overview diagram on page 8) is assembled with the customer's existing spare emergency bladed key (labeled as <4> and <5>). This diagram visually illustrates how the bladed key inserts into the key fob.
2. Vehicle Preparation: Access the battery charging posts. Switch the ignition on. Apply the parking brake. Switch off all non-essential electrical consumers, such as headlights, heated seats, and climate control, to prevent power drains during programming.
3. Diagnostic Connection: Connect a Diagnostic Tester, specifically the VAS6150X/VAS6160X (or equivalent), to the vehicle. Start the ODIS program. Attach a GRX3000VAS Tester/Charger (or equivalent) to the vehicle battery charging posts, ensuring it is in POWER SUPPLY MODE to maintain stable voltage during the procedure.
4. Programming: Perform a Guided Fault Finding (GFF) Diagnostic scan. Select the "Special Functions" tab within the ODIS program. Program the additional key using the specific test plan labeled "Immobilizer, servicing." A screenshot on page 10 shows the ODIS interface with this option selected. Follow the on-screen prompts, which will guide the technician to enter the total number of keys to be matched to the vehicle.
5. Completion: After the new key is successfully programmed, exit the GFF system and send the diagnostic protocol online to document the completion of the procedure.

Required Tools and Parts

To perform Service Action 57i3, specific tools and parts are necessary, ensuring the correct and efficient completion of the task:

• Parts:
  • TRANSMITTER (Part Numbers: 4M0-959-754-** ROH, 4N0-959-754-** ROH, or 8W0-959-754-** ROH). These part numbers reflect the transmitter for the second key fob. They must be ordered via VIN using the ETKA system, as interim updates in ETKA can cause a listed part number to become unavailable, requiring the use of the new part number specified in ETKA.
• Tools:
  • Battery Tester/Charger: GRX3000VAS (or equivalent)
  • Diagnostic Tester: VAS6150X/VAS6160X (or equivalent)

Warranty Information

Dealers can submit claims for this service action using the following information to ensure proper reimbursement:

• Service Number: 5713
• Damage Code: 0099
• Parts Vendor Code: 002
• Claim Type: For sold vehicles, use code 7 10; for unsold vehicles, use code 7 90.
• Causal Indicator: Mark "TRANSMITTER*" as the causal part.
• Vehicle Wash/Loaner: Do not claim wash/loaner under this action.
• Criteria I.D.: ALL
• Labor Operations:
  • 2706 89 50: Connect battery charger (10 time units)
  • 5785 25 99: Program new key (time stated on diagnostic protocol)

If a customer refuses the campaign work, U.S. dealers should submit the request through Audi Warranty Online under the "Campaigns/Update" option. Canadian dealers should upload the repair order (signed by the customer) to Audi WIN/Operations/Campaign Closure.

NHTSA ID: 10209268