Volkswagen Taos Complaints

507 consumer complaints on file.

#11598213July 2, 2024
BACK OVER PREVENTION
The contact owns a 2022 Volkswagen Taos. The contact stated while operating the vehicle, the infotainment display screen appeared black and was inoperable. During the failure, the back over prevention camera was unavailable while reversing. The contact stated that the failure was intermittent and occurred during colder weather. The vehicle was taken to the local dealer who performed a software update, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597332June 27, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING
The contact owns a 2022 Volkswagen Taos. The contact stated while coming to a stop sign, the vehicle jerked abnormally. There was no warning light illuminated. The contact became aware that the transmission was leaking transmission fluid. The vehicle was taken to the dealer but was not diagnosed; however, the transmission was repaired. The vehicle was repaired but the failure persisted. The dealer referenced an unstated TSB for a head gasket failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597224June 27, 2024
ENGINE
Coolant leak and head gasket problem after only 20,000 miles. Common issue others have reported.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596999June 26, 2024
AIR BAGS, SEAT BELTS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
VW CarNet module 75 emergency call module and communication unit is "faulty needs replaced". DTC is B20004B and DTC B14D796 "internal malfunction of the module. Needs replaced." I own 3 VWs and this Module keep failing in our VWs this is major Safty concern for me and my Family this service calls 911 and give gps location in an event of an accident and VW is refusing to do a recall on this all the modules are on backover with no ETA on when customers can get the car fix i was informed it may take a year. This is on a Frist come Frist service so it may take longer i lease and VW is breaking my lease agreement this was included in my lease and vw wont buy back my new car. 2024 carnet has never worked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596252June 24, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
It is my understanding there have been reports of issues with the rear brakes on the 2022 Volkswagen Taos. Some owners have complained about excessive brake noise, premature wear, and in some cases, problems with the electronic parking brake. These issues have led to concerns about the reliability and safety of the braking system in the Taos. It’s also my understanding Volkswagen has acknowledged some of these problems and has issued technical service bulletins (TSBs) to address complaints. I am experiencing rear brake issues on my 2022 Taos' rear brakes as stated above. I have not been issued a TSB (Technical Service Bulletin) nor has Volkswagon Corporate USA issued any recalls. My car has 18,000 miles and is scheduled to go in for service this Wednesday. When I called my dealership’s service department, the service manager stated he was aware of premature rear brake wear on the 2022 Taos. I find it hard to believe Volkswagon Corporate doesn’t know about this problem however the service manager does. An internet inquiry will prove TSB’s have been issued. One source is ChatGBT among other sources. I fully expect this to be covered under warranty and if it not, I would like to know how I can contact someone directly at the NHTSA if possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596248June 24, 2024
VEHICLE SPEED CONTROL
The component that appears to have malfunctioned is the vehicle's turbocharger or acceleration system. This issue is reproducible upon request for inspection. The malfunction poses a significant safety risk as it creates a delay in the vehicle's response when turning, leaving the vehicle momentarily stranded in the middle of the opposite lane. This puts the driver and other road users at risk of collision. The problem has been confirmed by my dealership. They attributed it to turbo lag and advised against using Sam's Club gas. Despite following their advice, the issue has persisted. The vehicle has yet to inspected by my dealership. There have been no inspections by the manufacturer, police, or insurance representatives as of now. There have been no warning lamps, messages, or other symptoms prior to the failure. The acceleration lag was initially subtle but has progressively become more severe over time. Whenever I attempt to make a normal right or left turn, my car hesitates for approximately three seconds before abruptly accelerating into the intended lane. This delay leaves me temporarily stuck in the middle of the opposite lane, creating a hazardous situation. The dealership diagnosed it as turbo lag and recommended against using Sam's Club gas, but the issue persists and has worsened. Now, the car exhibits significant acceleration lag after stopping for more than three seconds, followed by a sudden surge of speed. This behavior is particularly dangerous at intersections and during turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595396June 19, 2024
ENGINE
Constantly having to add coolant. Dealer denies issue and says it’s normal. 2022 with 20,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594947June 17, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
In the two years I have had this car it has gone into limp home mode stating “start/stop error” while I am drivig the vehicle. I have taken it to my dealership and they will not do anything to fix the problem. The vehicle has also cut off twice while I am driving it with no warning lights which has caused other Volkswagen models to be recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594855June 17, 2024
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
Purchased 12/1/202312/2/2023- Tire flat next day (paid 200.00) 12/7/2023- 2/1/2024-EPC 2/2/2024- EPC again 4/9/2024- 1-squeak breaks - no resolve 2-Red circle warning in the middle of the cluster-no resolve3-wireless phone and gps turns off -no resolve 6/1/2041-Brakes squeak (2x)- 2 new brake pads 2-Radio (2x) screen will turn off and reset-maps- software was updated 3- wipers sporadically stop and turn on no reason- nothing found 4-Electrical- Yellow warning lights with forward and/or side collision came on and shut off. - no resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594548June 15, 2024
ENGINE
This complaint is related to a coolant leak. The issue started around the 13,000 mile mark when warning lamps came on at the instrument cluster. The warning was for low coolant. The vehicle was brought into the dealership and they replaced the cap to the reservoir and could not find additional issues. Off and on the coolant warning was triggered and was advised by the dealer to top off the coolant as this is just something that happens with these models due to the air pressure. At 56,000 miles, the coolant ran low again and under a pressure test, it was noticed that it was a leak at the cylinder head and the engine would need to be fixed upwards of 4,000 dollars. This is an issue not only financially but for the safety of those within the vehicle. This is due to the vehicles capability of overheating and no longer working as such low miles, causing those owning and driving it to be left stranded on the roadways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594459June 14, 2024
UNKNOWN OR OTHER
I pulled out of my neighborhood onto a freeway and tried to accelerate. The vehicle would not accelerate past 33mph despite continually pressing the gas. The ESC light briefly came on and eventually turned off, and eventually the car started to accelerate again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594202June 13, 2024
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
The contact owns a 2022 Volkswagen Taos. The contact stated that while driving at various speeds, there was an abnormal squeaking sound coming from the brake pads. The vehicle was taken to a local dealer where the brake pads were replaced. The contact stated that the brake pads were replaced recently; however, the failure persisted. The vehicle was taken to the local dealer for a second time, and it was determined that the brake pads were worn. The vehicle was repaired. The contact stated that while searching online, she became aware of the failure with similar vehicles. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593917June 12, 2024
SERVICE BRAKES
There is a break issue where they are using cheap quality parts. My car has 26,000 miles in 3 years and the breaks and rotors are all gone. When we try to break the whole car starts shaking. Dealership know about the issue but won’t replace the break pads because of car having 2000 more miles than warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593708June 11, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
In April 2024, the VW Taos leaked coolant due to a faulty gasket. Upon being fixed, an EPC light came on and leaked oil. This caused us to have it towed to the dealership for repairs to the oil cap lining. After the car was returned, the light was cleared and no longer leaked oil. In May 2024, the EPC light reappeared and cause a significant reduction when accelerating at 50 mph. When the light came on the vehicle had errors stating that the max rpms are exceeded and the car reduced power. We took the car to VW State College who was unable to find an issue with the car and cleared the light. We were able to drive the vehicle at slow speeds back to Moon Township for diagnostic and testing. The vehicle has remained with VW since late may and as of 6/11/2024, Volkswagen is unable to determine the cause of the EPC light. The second time the EPC light came on, the car stalled out at an intersection causing significant injury risk to the occupants. VW Moon Township has performed the investigations and VW State College was unable to diagnose the EPC light cause. The EPC light did not appear prior to the initial coolant leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593551June 10, 2024
ENGINE
The contact owns a 2022 Volkswagen Taos. The contact stated that while the vehicle was parked, his daughter attempted to start the vehicle; however, the vehicle failed to respond as intended. No warning lights were illuminated. The contact stated that the battery was replaced; however, the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed, and the contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592677June 5, 2024
ENGINE
I bought this vehicle in April of 2023, brand new with 300 miles on it. The dealership then sold to a different dealership in June of 2023. In November/December of 2023, a light on my dash came on saying that my antifreeze was low. I opened up the hood and there was absolutely NO antifreeze in it. I called my dealership, they couldn't get me in until January 2024. So I filled it up with antifreeze and made it to my appointment in early January. The dealership told me that my previous dealership hadn't filled up my antifreeze all the way and that I had just burned that much since April. They topped it off and "checked all the lines". Then in April of 2024, the antifreeze light came on AGAIN. Not even 4 months later. I go check and AGAIN my antifreeze is completely EMPTY. NOT EVEN 4 MONTHS LATER! So I call the dealership and tell them what's going on. They get me in and then call me to tell me my head-gasket is blown. On my brand new car?!?!? So the dealership has now had my dealership since May 5th, 2024. It is now June 5th, 2024 and they are still waiting on parts. The car as of May 5th, 2024 had 12,000 miles on it. There were no signs of my antifreeze leaking, I park it in the garage everyday, nothing on the floor of the garage. The only thing that made me aware was the light coming on and screaming at me that I had no antifreeze.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592338June 4, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When I was driving on I-66 West yesterday on the Toll lanes with my family I had my cruise control on at 65 mph. Then suddenly the vehicle braked on it own without any warning messages. The braking was sudden and fortunately before coming to a complete stop in the middle of the interstate, I manually applied the brakes, briefly, to turn off the cruise control and then accelerate which seemed to resolve the issue. Hardly 2 minutes later, when I was not on cruise control and driving at around 65mph (the cruise button was on but not set at this time), the vehicle issued an Emergency Braking warning and started to brake very rapidly. This was very scary because braking or accelerating did not resolve the issue and vehicles behind me had to avoid hitting me from the rear. The only thing that worked was turning the cruise control off completely. Rest of the journey I decided to not activate cruise control button and the problem was not noticed. This is the first such incident (and hopefully the last) experienced on my barely a year old leased vehicle. Also as an FYI: (a) I have driven hundreds of times before using its cruise control without an issue. (b) I was West facing around 6:00 pm against the setting sun and I was about to go under a bridge when both the braking issues occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591827May 31, 2024
SERVICE BRAKES
I purchased this car new less than 18 months ago and have been problems with it ever since. Brakes wear down prematurely and cause metal contact to rotors that causes bad screeching, stutters and affects my braking distance. I work for drive-share platforms as well as work as a personal driver for children in Ventura County and become more and more worried about the safety of my passengers as well as myself. I've taken my vehicle to the dealership multiple times and they keep repeating that everything is normal over and over again or that they fix whatever issue that they find but my car is still not fixed. This has been going on for over a year, they don't offer any help and they seem to ignore my concerns and I am very unsatisfied with Ventura Volkswagon and their customer service. I'm tired of having to pay to replace my rear brakes every 1-2 months, I want VW to find a better solution for me since this malfunction isn't only related to my vehicle. I see tons of other VW Taos owners complain online about the same issue and how VW just tells everyone that they need new brakes! Find a permanent fix, or give me my money back... They tell me to keep driving it as it is but I can't work with my vehicle in this condition knowing that the occupants' safety is compromised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590884May 27, 2024
ENGINE, POWER TRAIN
From the start, car regularly needed coolant topped off. Dealer said there was no issue. At 68,000 miles other mechanic noticed a major oil leak. Took it to dealer and needed cylinder head gasket replaced. Apparently there are many many people with a similar issue. I however did not discover it until I was out of warranty. They should not be getting away with this. This is a near $4,000 repair I have to come with out of pocket (plus interest) which is due to manufacturing defect and not simple wear and tear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590349May 23, 2024
ELECTRICAL SYSTEM, SUSPENSION:FRONT:WHEEL BEARING, SERVICE BRAKES
The contact owns a 2024 Volkswagen Taos. The contact stated that the vehicle was experiencing electrical failures. The contact stated while driving and slowly coming to a complete stop with her daughter in the front passenger’s seat, the contact felt the brake pedal suddenly traveling further down independently, and the vehicle prematurely came to a stop. Additionally, the radio became excessively loud, causing both the contact and her daughter to feel shocked. The contact stated that there was an abnormal clicking sound coming from the dashboard, followed by an independent increase in the A/C temperature. The contact also stated that the SOS button was inoperable. The vehicle was taken to the dealer, where the contact was informed that the failure could be related to the key fob radio wave. The vehicle was test-driven while the key fob was out of the vehicle; however, the failure recurred. Additionally, the contact stated that while driving 50 MPH, the front passenger's side tire became flat. The contact pulled to the side of the road. Roadside assistance was contacted and replaced the tire with the spare tire. The vehicle was later taken to an independent mechanic, where the contact was informed that the wheel housing had caused a hole in the tire. The front passenger's side tire was replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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