Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11265908October 3, 2019
UNKNOWN OR OTHER
WHILE GETTING MY BRAKE PADS CHANGED, THE MECHANIC WAS UNABLE TO TURN THE INGINTION SWITCH TO OFF WHILE THE KEY WAS STILL IN THE VEHICLE AFTER BEING IN PARK ON THEIR LIFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265968October 3, 2019
ELECTRICAL SYSTEM
IGNITION KEY STUCK IN IGNITION SWITCH IN THE ON/RUN POSITION AND WILL NOT TURN OFF OR COME OUT OF IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265992October 3, 2019
SERVICE BRAKES
WHENEVER DRIVING IN RAIN BREAKS GIVE OUT AND FEELS BUMPY. TODAY I WAS DRIVING TO SCHOOL AND I STARTED TO BREAK FOR A LIGHT AND ALMOST REAR-ENDED THE CAR IN FONT OF ME BECAUSE MY BREAKS WOULDN'T BREAK. I WAS GOING 55 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266001October 3, 2019
AIR BAGS
THE PASSENGER SIDE AIRBAG LIGHT INTERMITTENTLY LIGHTS UP. SOMETIMES IMMEDIATELY WHEN STARTING THE CAR, OTHER TIMES WHILE DRIVING AND SOMETIMES EVERYTHING WORKS FINE. AT TIMES WHEN THE LIGHT IS ON DURING STARTUP IT STAYS ON FOR QUITE A WHILE (MANY MILES) IT MAY THEN GO OFF OR NOT. ALSO, WHEN THE PASSENGER SEAT OCCUPANT MOVES ON THE SEAT THE LIGHT MAY OR MAY NOT GO OFF. I TOOK THE CAR TO A VW DEALER WHO COULD NOT FIND ANYTHING WRONG AND TOLD ME "WELL, THE SEABELT WORKS, DOESN'T IT?"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265534October 2, 2019
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. P
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265617October 2, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
EXCESSIVE STALLING AT INTERSECTIONS, ALMOST HIT WHEN MAKING A RIGHT TURN BECAUSE THE CAR STALLED. RESTART THE CAR AND WORKS FINE, BUT IS GETTING MORE FREQUENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265784October 2, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
VEHICLE IGNITION SWITCH STICKS. SOMETIMES IT IS HARD TO TURN ON OTHER TIMES IT IS VERY DIFFICULT TO TURN OFF. CONDITION IS GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265502October 1, 2019
SERVICE BRAKES, ENGINE
MY 2019 JETTA BEGAN EXPERIENCING BREAKING PROBLEMS IN LESS THAN 2 MONTHS AFTER PURCHASING THE VEHICLE. AFTER INITIAL START AND DRIVE AT IDLE, THE BREAKING PEDAL PRESSURE WAS ERRATIC AND CAUSING THE CAR TO SLAM TO A COMPLETE STOP. THIS CONDITION ONLY SEEMS TO OCCUR AT IDLE, AND I WAS TOLD AT BRINGING IT INTO SERVICE THAT THE VEHICLE WAS OPERATING NORMALLY. HOWEVER, THE CONDITION CONTINUES TO EXIST AND BEGINNING IN JUNE, I BEGAN HAVING MULTIPLE CHECK ENGINE LIGHTS FOR A EVAP LEAK. NOW AT THE 7 REPAIRS AND HAVING MULTIPLE PARTS REPLACED, THE SERVICE AT THE DEALERSHIP STATES THAT THE AIR INTAKE NEEDED TO BE REPLACED. MY UNDERSTANDING IS THE AIR INTAKE AND VACUUM SYSTEMS HAVE A DIRECT CORRELATION WITH THE BRAKE BOOSTER PRESSURE. HOWEVER, I RETURNED THE VEHICLE FOR SERVICE BECAUSE THE READINESS MONITORS FOR THE EVAP WERE NOT SET, INDICATING THAT A POTENTIAL ISSUES STILL EXIST. ALTHOUGH THE CAUSE MAY NOT BE WITH AIR INTAKE, A VACUUM/PRESSURE ISSUE DOES EXITS CAUSING EFFECTS ON THE OTHER SYSTEMS. THIS IS VERY FRUSTRATING DUE TO THE FACT THAT I HAD INJURED MY LEG IN THE PREVIOUS YEAR AND THE EXCESSIVE PRESSURE AT BREAKING CAUSED ME AGGRAVATE THE PREVIOUS INJURY. ON SEVERAL OCCASIONS, I WAS TOLD BE THE DEALER SERVICE THAT THE VEHICLE WAS OPERATING NORMALLY.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11258996September 30, 2019
ENGINE, FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT AND ADBLUE LIGHT CAME ON FOUND DEF FLUID ALL OVER ENGINE COVER AND DRY DEF FLUID ON DEF FLUID INJECTOR. INJECTOR LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258561September 27, 2019
ENGINE
ON 9/26/2019 I WAS DRIVING MY 2019 JETTA SE WITH 1,187.8 MILES ON MAIN STREET IN SANTA ANA AROUND 5:50 PM. I WAS ON THE FAR LEFT LANE AT A FULL STOP AND PROCEEDED AT LOW SPEEDS ONTO THE LEFT-TURNING LANE. AS I CONTINUED TO PULL UP ONTO THE LEFT-TURNING A LANE A VERY LOUD METALLIC RATTLING/SCRAPING NOISE WAS HEARD THROUGHOUT THE CABIN COMING FROM I SUSPECT THE TRANSMISSION. I EVEN WAS ABLE TO FEEL THE RATTLING FROM THE BRAKE PEDDLE AS I STILL HAD MY FOOT ON THE PEDDLE. I LOOKED AROUND TO SEE IF ANY OTHER DRIVERS NOTICED AS IT WAS VERY LOUD. I MADE AN EFFORT TO CHECK ON THE ROAD TO CONFIRM THAT THERE WAS NO METALLIC DEBRIS THAT I MAY HAVE RUN OVER. NONE WAS FOUND. I ALSO CHECKED UNDER MY CAR TO SEE IF ANYTHING WAS UNDER THE ENGINE AND CAN CONFIRM NOTHING WAS FOUND. THROUGHOUT THE DRIVE, WHEN THE CAR WOULD HIT BETWEEN 1300-1500 RPMS OR 25-35 MPH, A VERY DISTINCT SCRAPING NOISE CAN BE HEARD FROM THE DRIVER SIDE. THIS HAS NOT GONE AWAY AND CONTINUES TO OMIT THAT SAME DISTINCT SOUND EVERY TIME I AM DRIVING THE VEHICLE AND GOING FROM 25-35 MPH. IT IS HEARD EVEN CLEARER WHILE ON ECO MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258267September 26, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (STEERING, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GARVEY VOLKSWAGEN OF QUEENSBURY (LOCATED AT 483 QUAKER RD, QUEENSBURY, NY 12804, 518-793-3488) AND WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED TIMEFRAME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257798September 24, 2019
ENGINE
VEHICLE STALLS WHEN CLUTCH IS DEPRESSED, PLACED BACK INTO NEUTRAL, WHEN COMING TO A STOP. THE STALLING HAPPENS MORE FREQUENTLY AFTER THE CAR HAS BEEN DRIVEN FOR 15-30 MINUTES. STALL OCCURS WHIL ROLLING TO A STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257421September 23, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TURNED ON THE CAR ONE DAY AND THE ABS LIGHT CAME ON AND THE EMERGENCY BRAKE INDICATOR STARTED FLASHING ON THE DASH. IT LASTED FOR A FEW DAYS AND THEN WENT AWAY, BUT CAME BACK AGAIN A DAY LATER. I TOOK THE VEHICLE IN TO GET IT INSPECTED AND THE ANTI-LOCK BRAKE (ABS) CONTROL MODULE WAS FAULTY AND HAD TO BE REMOVED AND REPLACED, WHICH COST ME OVER $2000. MY COMPLAINT IS THAT THERE IS A RECALL FOR THE SAME EXACT PROBLEM FOR THE SAME YEAR, MAKE, AND MODEL OF MY CAR BUT A DIFFERENT ENGINE TYPE, THEREFORE, IT DOES NOT APPLY TO MY CAR (ACCORDING TO THE VIN AND YOUR WEBSITE). THE RECALL CAMPAIGN NUMBER THAT I AM REFERENCING IS 16V913000. AFTER READING OTHER COMPLAINTS, IT SEEMS I AM NOT ALONE IN MY FRUSTRATIONS AND THAT MANY OTHERS ARE AFFECTED BY THIS ISSUE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257535September 23, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
A RANDOM NOTICE APPEARS ON THE DASH DISPLAY, "DRIVER ASSISTANCE BUTTON IS DISABLED". THEN WINDSHIELD WIPERS RANDOMLY ACTIVATE, DOOR LOCKS CLICK LOCKED AND UNLOCKED, AND CRUISE CONTROL DISABLES ALL WHILE DRIVING. HIGH BEAMS NO LONGER FUNCTION AND OCCASIONALLY ALL ELECTRIC DISPLAY, RADIO SOUND, AND LIGHTS GO BLACK WHILE DRIVING. YOU MUST PULL OVER, SHUT OFF THE CAR, AND WAIT APPROXIMATELY 5 MINUTES BEFORE RESTARTING TO RECOVER TO NORMAL. VOLKSWAGEN SERVICE CLAIMS NOTHING IS WRONG WITH THE CAR BECAUSE IT DOESN'T SHOW UP ON THE DIAGNOSTIC REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257577September 23, 2019
ELECTRICAL SYSTEM
2014 VW JETTA CAR KEY IS GETTING STUCK IN THE KEY IGNITION. PROBLEM STARTED AROUND ONLY AT 50,000 MILES. RIGHT NOW, AROUND 55,900 MILES, THE PROBLEM HAPPENS EVERY SINGLE TIME THE CAR KEY GETS INSERTED INTO THE KEY IGNITION. THE KEY IGNITION TURNING MECHANISM NO LONGER FEELS SMOOTH WHEN TRYING TO START OR TURN OFF THE CAR. THE WORST PART COMES WHEN TRYING TO TURN OFF THE CAR. IT IS VERY DIFFICULT TO TURN OFF THE CAR AS THE KEY GETS STUCK IN THE IGNITION. STEERING WHEEL NEEDS TO BE WIGGLED/(TURNED IN THE LEFT AND RIGHT MOTION) WHILE TRYING TO GET THE CAR KEY PULLED OFF FROM THE IGNITION. THIS IS VERY CONCERNING FOR THE OWNERS OF 2014 VW JETTA. AS I DID SOME RESEARCH ON THIS TOPIC, I HAVE FOUND OUT THAT THIS HAS BEEN AN ONGOING PROBLEM FOR VW CARS. AND YET VW CUSTOMER CARE DOES NOT TRY TO ACKNOWLEDGE THIS ISSUE AND ONLY THING THAT THEY TELL ME IS THAT THERE IS NO EXTENDED WARRANTY COVERAGE ON THE 2014 MODELS. I HAVE READ ONLINE THAT THERE IS AN EXTENDED WARRANTY FOR THE KEY IGNITION ON 2012/2013 VW JETTA. THERE SHOULD BE AN EXTENDED WARRANTY FOR THE MODEL YEAR 2014 JETTA AS WELL BECAUSE THE PARTS ARE EXACTLY THE SAME AS 2012/2013 AND 2014. I DO NOT UNDERSTAND WHY VW IS IGNORING THIS ISSUE FOR 2014 VW JETTA. FOR THE SAKE OF PUBLIC SAFETY, VW NEEDS TO ACKNOWLEDGE THIS ONGOING ISSUE AND VW NEEDS TO PROVIDE A RECALL OR AT LEAST EXTENDED WARRANTY FOR ALL THE CARS WITH THIS WELL KNOWN ISSUE. VW CUSTOMER CARE REGION MANAGER IS EXTREMELY SLOW IN RESPONDING TO THIS ISSUE. IT'S BEEN A WEEK AND STILL, THERE IS NO ANSWER ON WHETHER THEY WILL FIX THIS ISSUE OR NOT. ALL SHE SAYS IS THAT THERE IS NO EXTENDED WARRANTY ON THE YEAR 2014 MODELS RATHER THAN GIVING ANY APOLOGY. NO COMPASSION FROM VW AT ALL. VERY DISAPPOINTED WITH THE WHOLE VW CUSTOMER CARE REGARDING HOW THEY HANDLE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256950September 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. UPON STARTING THE VEHICLE, THE ABS AND STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE HIMSELF AND USED A DIAGNOSTIC TOOL TO FIND THAT THE ABS FAILED. THE CONTACT TOOK THE VEHICLE TO MCKENNA VOLKSWAGEN CERRITOS (18303 STUDEBAKER RD, CERRITOS, CA 90703, 855-995-7761) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 16V913000(SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS CONTACTED, BUT THE OFFICE WAS CLOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256969September 20, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
I JUST BOUGHT THIS 2009 VOLKSAWAGEN JETTA THIS MONDAY, SEPTEMBER 16TH 2019, THE CAR HAS A NONSTOP BEEPING NOISE AS SOON AS THE KEY GOES IN THE IGNITION (NOT THE OPEN DOOR BEEP EITHER) AND THE ABS, BRAKE, AND TRACTION CONTROL LIGHTS ARE ON IN THE DASHBOARD. THE BEEP IS NONSTOP AND VERY FRUSTRATING AND STARTS EVERY TIME THE KEY GOES IN. I BOUGHT THE CAR FOR CHEAP THINKING THIS WOULD BE AN EASY FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256575September 19, 2019
ENGINE
2019 JETTA GLI 6MT. CAR WILL STALL WHEN COMING TO A STOP IN FIRST, SECOND, AND NEUTRAL. WHEN IN NEUTRAL, CLUTCH CAN BE EITHER IN OR OUT TO REPLICATE ISSUE. HAS HAPPENED WHEN COASTING TO A STOP AT <10 MPH, AS WELL AS WHEN AT A STOP. TYPICALLY TAKES 2-5 SECONDS FOR CAR TO SHUT DOWN. CAR CURRENTLY HAS ~600 MILES ON IT, HAS BEEN HAPPENING SINCE I GOT THE CAR DELIVERED (TOOK DELIVERY AT 300 MILES DUE TO DEALERSHIP DELIVERING CAR TO MY HOUSE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256762September 19, 2019
POWER TRAIN
I JUST HAD MY CAR FOR 2 WEEKS, THIS CAN'T HAPPEN TO ME, NOT AGAIN... THE TRANSMISSION JUMPS WHEN SLOWING DOWN. I CAN FEEL A SMALL JUMP WHEN DRIVING. IT'S LIKE A SMALL RESISTANCE AND THEN IT JUST LETS GO AND JUMPS. IT ONLY HAS 15K MILES AND I CAN'T AFFORD TO BUY OR REPAIR A BRAND NEW CAR!, THIS SHOULDN'T HAPPEN ON A BRAND NEW CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256438September 18, 2019
UNKNOWN OR OTHER
AROUND 35 MPH, I HEAR A GRINDING NOISE (NOT EXACTLY SURE WHERE IT'S COMING FROM). I DID CALL THE DEALERSHIP BUT WAS TOLD THIS IS NORMAL. SEEMS LIKE I'M NOT THE ONLY ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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