Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11289974December 18, 2019
ELECTRICAL SYSTEM
MY CAR SHUTS ITSELF OFF RANDOMLY. AT STOP LIGHTS, SITTING IN THE DRIVEWAY, IN THE CAR PICK UP LINE AT SCHOOL ETC. I ASKED THE DEALER TO LOOK INTO THIS. AT TIMES IT WILL TELL ME THE CAR HAS TO SHUT OFF TO KEEP THE BATTERY FROM ANY DAMAGE. THE DEALER CLAIMS IT'S NORMAL BUT THERE ARE A LOT OF PEOPLE ONLINE COMPLAINING ABOUT THIS. I DON'T THINK IT'S NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289692December 17, 2019
POWER TRAIN
RANDOM SHORT GRINDING SOUND AROUND 25-35MPH IN 5TH GEAR OR IN REVERSE WHEN AT LOW RPM (1,200). SOUNDS LIKE IT IS COMING FROM THE TRANSMISSION AREA/TORQUE CONVERTER. VEHICLE IN MOTION GOING STRAIGHT OR TURNING WHEN THIS OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289220December 16, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE DOOR LOCKS AT 15 TO 20 MILES AN HOUR LOCK AND UNLOCK THEMSELVES...THE RADIO WHICH ACCORDING TO THE VW DEALERSHIP HAS TO BE REPLACE BECAUSE IF I REPLACE WITH AN AFTER MARKET THEY WILL NOT BE ABLE TO RUN A DIAGNOSTIC TEST ON IT....THEY CLAIM THE RADIO HAS TO BE VW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289380December 16, 2019
UNKNOWN OR OTHER
I CLOSED MY TRUNK ONE DAY AND NOW IT WILL NOT OPEN WITH FOB OR INSIDE DOOR LATCH OR THE KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289117December 15, 2019
POWER TRAIN
I OWN A 2019 VOLKSWAGEN JETTA. SINCE PURCHASE ON 9/10/18, THE CAR HAS HAD A VIBRATION. AT FIRST I THOUGHT IT WAS PERHAPS A SHIELD ON THE MUFFLER BUT AFTER 3 DOCUMENTED TRIPS TO THE VW SERVICE DEPARTMENT ON 10/17/18, 5/29/19, AND 9/18/19 COMPLAINING ABOUT THE VIBRATION, I AM TOLD IT IS FROM THE TORQUE CONVERTER. I HAVE A CASE # [XXX] WHERE I RAISED THE ISSUE WITH CUSTOMER CARE. VOLKSWAGENS' RESPONSE IS THAT IT IS A NORMAL NOISE. THAT IS AN UNSATISFACTORY RESPONSE. IT GOES ALONG WITH THE VOLKSWAGEN CULTURE OF DENIAL AS IN THE RECENT DIESEL ISSUE. THERE IS A PROBLEM; IT IS NOT NORMAL AS VW PROFESSES AND I WANT IT FIXED. THIS VIBRATION OCCURS AT 27 MPH VERY BRIEFLY AND CONTINUES AT A REDUCED NOISE LEVEL ANY TIME THE ENGINE IS UNDER LOAD ABOVE 27 MPH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289152December 15, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE CAR DISABLES THE ABS WHILE DRIVING, AND THE ABS, BRAKE AND ELECTRONIC STABILITY CONTROL INDICATORS ARE LIT SIMULTANEOUSLY, WHILE THE CAR DINGS. QUITE DISTRACTING. A LITTLE RESEARCH SHOWS COMPLAINTS FOR THE SAME BEHAVIOR SINCE JUST OCT. 30, 2019: NHTSA ID NUMBER: 11277060 NHTSA ID NUMBER: 11288718 NHTSA ID NUMBER: 11283008 NHTSA ID NUMBER: 11279604 THERE IS A RECALL WHICH WAS CONSIDERED CLOSED FOR MY VEHICLE FOR THIS ISSUE: 16V913000 DEALERSHIP HAS ALSO QUOTED ABOUT $1500 TO REPLACE THE ABS MODULE, BECAUSE THE CURRENT MODULE CANNOT BE UPDATED. SEEMS LIKE THERE ARE LOTS OF BAD MODULES THAT CANNOT BE UPDATED. THIS IS A HAZARD CONDITION; ESPECIALLY HERE IN MICHIGAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288987December 14, 2019
ELECTRICAL SYSTEM, POWER TRAIN
WHILE MY FIANCE WAS ON WAY TO WORK AT AROUND 6 A.M. SHE STOPPED AT LIGHT WHEN SHE WENT TO GO IT BUCKED A LITTLE THEN STARTED GOING WHEN ALL OF A SUDDEN THE CAR WOULD NOT MOVE IN THE MIDDLE OF TRAFFIC. LUCKILY SOME PEOPLE WHERE AROUND TO HELP HER PUSH IT OUT OF TRAFFIC SHE GOT HOLD OF ME WENT TO HER STARTED CAR BUT WOULD NOT MOVE CALLED TOW TRUCK HAD IT TOWED TO VW DEALER WHERE SHE HAD PURCHASED IT AND HAS ALWAYS HAD HER SERVICE DONE. WHILE WAITING FOR SERVICE TO CALL I DID SOME INVESTIGATION ON COMPUTER AND WHAT DO YOU THINK I FOUND YEP SO MANY COMPLAINTS WITH SAME PROBLEM. SO WHEN THE CALL CAME FROM THEM WAS TOLD FEW THINGS WRONG THE ELECTRIC MOTOR WAS DEAD BUT HE SAID THE GOOD NEWS IT IS COVERED BY THE HYBRID WARRANTY THEN I SAID OK WHATS THE BAD NEWS WAS TOLD TRANSMISSION NEEDED TO BE REPLACED, I SAID TO THE GENTLEMAN THAT VW NEW ABOUT THIS AND THEY JUST WAIT AND PRAY THE WARRANTY RUNS OUT. I REFUSE TO PAY $7700 TO FIX IT PURCHASED CAR IN 2015 WITH ALMOST 14000 MILES IN ALL THAT TIME SHE WHEN THIS HAPPENED SHE HAD A TOTAL OF 59000 MILES. VW NEW THEY HAD PROBLEM DID RECALL FOR A FEW BUT FROM WHAT I READ THAT DOES NOT FIX THE CORROSION THAT HAS ALREADY HAPPENED SHAME ON THEM AND THE DEALERS THAT SOLD THEM. THESE DEALERS NEED TO COMPLAIN TO VW ON BEHALF OF THERE CUSTOMERS WHO CAME THEM IN GOOD FAITH AND A FIST FULL OF MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289004December 14, 2019
ENGINE, POWER TRAIN
CAR IS BRAND NEW WITH LESS THAN 1000 MILES DRIVEN AND HAS EITHER A VIBRATION OR GRINDING SOUND COMING FROM IN THE ENGINE COMPARTMENT. I'M SITTING AT THE DEALERSHIP AND I'VE BEEN TOLD BY THE DEALER THAT VW IS AWARE OF THE ISSUE AND THEY THINK IT'S THE TURBO BUT THERE IS NO FIX IS AVAILABLE YET. IT SOUNDS LIKE LOOSE/BAD BEARINGS OR A BAD PULLEY RATTLING. IT HAPPENS WHEN IT SHIFTS THROUGH THE GEARS WHILE TAKING OFF FROM A STANDSTILL UNDER LIGHT ACCELERATION AND AT A LOW RPM. IT OCCURS EVERY TIME BETWEEN 20-35 MPH. IT IS EASY TO REPLICATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289007December 14, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE THE 2019 JETTA SEL PREMIUM THAT INCLUDES THE BEATS AUDIO SYSTEM UPGRADE. THE SPEAKERS RATTLE AND SOUND BLOWN STARTING AT JUST BELOW 50% VOLUME. I AM AT THE DEALER AND THEY ARE INSPECTING THE ISSUE. THERE ARE MANY COMPLAINTS OF THIS ON PUBLIC FORUMS. IT SEEMS AS IF THE STEREO HEAD UNIT IS TOO POWERFUL FOR THE SPEAKERS OR IS IMPROPERLY ALLOCATING POWER TO THE SPEAKERS INSTEAD OF THE SUBWOOFER. IT IS DEFINITELY NOT RIGHT WHATEVER THE ISSUE IS. THIS OCCURS ON FM RADIO, SATELLITE RADIO OR IPHONE APPLE MUSIC VIA CARPLAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289021December 14, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
MY CAR STALLED ON ME 4 TIMES BETWEEN MAY 2018- DECEMBER 2019. WHEN THE CAR STALLS, THE STEERING WHEEL LOCKS AND IT FEELS LIKE THE ENTIRE CAR CEASES TO HAVE POWER. 3 OUT OF 4 TIMES THE CAR WAS IN MOTION. 1 OUT OF 4 TIMES ANOTHER CAR WAS HIT DUE TO THE STALL. IN ANOTHER 1 OUT OF 4 TIMES, THERE WAS ALMOST A LIFE THREATENING ACCIDENT AS THE CAR WAS IN MOTION, THE STEERING WHEEL LOCKED AND I ENDED UP ON THE OPPOSITE SIDE OF THE ROAD OF TRAFFIC. TRANSPORTATION CANADA HAS BEEN NOTIFIED OF THE SAFETY CONCERNS (I AM LOCATED IN TORONTO, ON, CANADA AND ALL INCIDENTS OCCURRED IN TORONTO). VOLKSWAGEN CANNOT DETERMINE THE CAUSE AND HAVE NOT PROVIDED A SOLUTION OR A NORMAL COURSE OF ACTION TO THIS SAFETY CONCERN. I AM PREGNANT NOW AND EVEN MORE CONCERNED. MY CAR WAS BOUGHT BRAND NEW FROM THE DEALERSHIP IN 2013 AND HAS ONLY BEEN SERVICED AT VOLKSWAGEN - IT IS IN VERY GOOD CONDITION BESIDES THIS REOCCURRING SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288963December 13, 2019
SERVICE BRAKES, POWER TRAIN, SUSPENSION
SINCE DAY ONE CAR IS SHAKING LIKE A BOAT, WHEN I DRIVE IT ON A HIGHWAY MAKING IT NOT STABLE. BRAKES SQUEAK AND I SEE SIGNS ON THE BRAKE DISK.I AM WITH THE ORIGINAL BRAKES. CAR IS SHUTTING DOWN WHEN I PARK. WHEN I SWITCH AGAIN TO DRIVE, IT IS COMPLETELY OFF FROM ITSELF, KEY IS INSIDE AND I HAVE TO TURN THE KEY OFF AND THEN START THE CAR AGAIN. AIR CONDITION IS NOT WORKING PROPERLY VW SAID THEY HAVE BETTER 8 ZONES AIR CONDITION. I HAD OIL LAMP AROUND 5000-6000 MILES THEY SAID THAT THE CAR SHOULD NOT HAVE PROBLEMS TILL 10 000 MILES. I HAVE PROBLEMS ACCELERATING, I AM LOOSING POWER. I HAVE GRINDING SCRAPING NOISE FROM THE TRANSMISSION. ALSO TRANSMISSION JUMPS WHEN I DRIVE, SLOW RESPONSE. THE ENGINE IS GIVING ME LAG WHEN I AM AT TRAFFIC LIGHT, VIBRATION AND SHAKING. I MAKE MULTIPLE CALLS TO THE DEALERSHIP AND VOLKSWAGEN GROUP OF AMERICA TO TOW AND FIX MY CAR THAT I LEASED. I EXPLAIN THAT THE CAR IS NOT SAFE. I HAVE BEEN INVOLVED IN MULTIPLE ACCIDENTS. I AM NOT FEELING SAFE OPERATING THIS VEHICLE. IT'S BEEN MORE THAN HALF YEAR AND NOT ONE PROBLEM IS FIXED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11288718December 12, 2019
SERVICE BRAKES
TOOK VEHICLE IN FOR ABS RECALL AND WAS TOLD VOLKSWAGEN DENIED THE RECALL BECAUSE THE ABS MODULE WAS BAD. IT IS BAD TO BEGIN WITH. VOLKSWAGEN HAS CAME UP WITH A SCAM TO PLEASE NHTSA BUT NOT SATISFY CUSTOMERS. QUOTED $1532.62 FOR A NEW ONE THAT SHOULD BE REPLACED BY VOLKSWAGEN BECAUSE IT'S ALREADY FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288104December 10, 2019
SERVICE BRAKES
I RECEIVED A RECALL NOTICE BACK IN SEPTEMBER 2019 FOR AN ISSUE INVOLVING THE PARKING BRAKE UN-STICKING AND HAVING THE POTENTIAL TO ROLL AWAY AND CRASH. I HAVE STILL NOT BEEN CONTACTED ABOUT A POTENTIAL REMEDY AND FEEL UNSAFE DRIVING MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287332December 9, 2019
POWER TRAIN
2019 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO GRINDING NOISE WHILE CHANGING GEARS. *LD THE CONSUMER STATED THE VEHICLE WAS TAKING TO THE DEALER WHO WAS ADVISED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONSUMER GOT A SECOND OPINION, WHO ADVISED THERE MAY BE A TRANSMISSION ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287898December 9, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
HEAD LIGHTS ARE ON WHEN TEMPERATURE IS COLD. IT HAPPENS EVERY TIME AND KILLING THE BATTERY. I BELIEVE THE ISSUE WITH LIGHT SWITCH BECAUSE WHEN I UNPLUG IT AT NIGHT FROM THE CAR AND RE-PLUG THE LIGHT SWITCH IN THE MORNING, IT ALL WORKS WITHOUT ANY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288036December 9, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAVE A 2011 JETTA SE 2.5L AUTO PZEV AND WHEN I TURNED ON THE CAR OUTSIDE FROM MY HOUSE, THE CHECK ENGINE LIGHT TURNED ON WITH NO REASON. I PASSED THE SCANNER AND THREW THE CODE P0106. THE CAR WOULD DRIVE WELL, BUT WHEN I RELEASE THE BRAKE AND PRESS GAS, THE CAR WOULDN'T REACT RIGHT AWAY, IT WOULD ACCELERATE SLOWLY AND KICK-IN I SECOND GEAR. THEN THE GEARS INDICATOR (PRND123) DISAPPEARS. I CHANGED THE MAP SENSOR AND WORKS GOOD FOR 3 OR 4 DAY. AFTER THIS THE PROBLEM RETURNS. I SAW A TECHNICAL BULLETIN FROM VOLKSWAGEN COMPANY AND THIS BULLETIN SAYS THAT THE CAR NEEDS AN UPDATE PROGRAMMING. I CALLED TO MY CONCESSIONARY AND THEY SAYS THAT I MUST TO PAY, FIRST FOR THE DIAGNOSIS, AND SECOND FOR THIS UPDATE. I HAVE BEEN INVESTIGATING ABOUT THIS TROUBLE AND TOO MANY OWNERS OF VOLKSWAGEN VEHICLES PRESENTS THIS FAULT, INCLUDING USA AND MEXICO. I GUESS THAT VOLKSWAGEN MUST CORRECT THIS PROBLEM WITH NO CHARGE. ATTACHED THE TECHNICAL BULLETIN 2034012 FROM VOLKSWAGEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288055December 9, 2019
ENGINE, POWER TRAIN
EVERYTIME I ACCELERATE PAST 40KM MY VEHICLE MAKES A LOUD GRINDING SOUND SOMEWHERE IN THE ENGINE. I CAN BE ON ANY TERRAIN AND IN ANY DRIVING MODE AND IT STILL DOES IT. I HAVE BEEN TO 2 DEALERS AND NEITHER WILL ACCEPT RESPONSIBILY TO FIX IT. THIS HAS BEEN AN ONGOING ISSUE SINCE THEN SECOND I BOUGHT IT IN FEBRUARY 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287736December 8, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
VEHICLE PROXIMITY SENSORS BEGAN TO FLASH, DESPITE BEING THE ONLY CAR IN A FREEWAY ENTRY LANE. THERE WERE NO CARS IN FRONT OF ME, OR IN BACK OF ME, BUT MY VEHICLE'S SENSORS BEGAN TO FLASH AND THE CAR BEGAN TO BREAK AS IF PREPARING FOR A COLLISION. CAR NEVER STOPPED COMPLETELY, SINCE MY FOOT WAS ON THE GAS. SENSORS CONTINUED TO FLASH ON DASHBOARD FOR A MINUTE. I'M NOT SURE OF WHAT CAUSES THIS, PERHAPS THE EQUIPPED VEHICLE SOFTWARE ISN'T CLEAR OF BUGS, OR SENSORS COULD HAVE BEEN MANIPULATED VIA BLUETOOTH CONNECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287609December 7, 2019
UNKNOWN OR OTHER
THE DRIVER'S SIDE REAR DOOR LOCK DOES NOT WORK. IT DOESN'T WORK MANUALLY OR WITH THE KEY FOB. I AM CONCERNED ABOUT THE SAFETY OF MY PASSENGERS IF SOMETHING WERE TO HAPPEN AND THEY CANNOT EXIT THE VEHICLE FROM THE REAR. ALSO, THE INABILITY TO LOCK THE REAR DOOR IS ANOTHER SAFETY ISSUE. I HAVE NOTICED SEVERAL COMPLAINTS ABOUT THE SAME PROBLEM. DOES IT TAKE AN ACTUAL VEHICLE FATALITY FOR THIS PROBLEM TO BE DEALT WITH?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287627December 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
CAR STARTS TO SHAKE EPC LIGHT AND ENGINE LIGHT COME ON HAVE TO PULL OVER FOR IT TO STOP SHAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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