Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11299542January 15, 2020
POWER TRAIN, VEHICLE SPEED CONTROL, WHEELS
ON 9/6/2019 I BOUGHT 2019 VW JETTA 1.4 T R-LINE TSI 16 VALVE DOHC TURBO 4 CYLINDER W/DIRECT FUEL INJECTION. HAD IT BACK TO THE DEALERSHIP THE FIRST WEEK COMPLAINING ABOUT THE GRINDING AND GROWLING NOISES UNDER 40 MPH RANGE WHILE DRIVING IN CITY TRAFFIC. I WAS TOLD BY ANOTHER DEALERSHIP IT IS NORMAL FOR 8 SPEED TRANSMISSIONS. ALSO SAID THE ONLY WAY STOP THE NOISE IS TO DRIVE IT IN SPORT MOD , NOT GOOD WITH GAS CONSUPTION BUT YOU WON'T HEAR IT. WHILE MAKING A U TURN AND COMING OUT OF A DRIVE WAY INTO CITY TRAFFIC, IT HAS UNPREDICTABLE ACCELERATION WHICH REALLY SHOCKED ME. I LEFT RUBBER AND THE WHEELS MADE A LOUD SOUND ON THE PAVEMENT. IT LARCHED TWICE AND I DO NOT TRUST THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299547January 15, 2020
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
WHEN PUTTING MY CAR IN REVERSE AND BACKING OUT OF A SPOT BRAKES MAKE A HIGH PITCH RINGING. ALSO, WHEN PARKED MUFFLER/ TAIL PIPE ON THE LEFT SIDE, IT GURGLES AS IF WATER IS BOILING IN IT. CAR IS LESS THAN A YEAR OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299604January 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
HYBRID EMOTOR (ELECTRONIC TRACTION MOTOR ) FAILS AT 100K MILES . CAN CAUSE SUDDEN FAILURE AND FIRE. VW DOES NOT CONSIDER THIS PART AS PZEV AND DOES NOT FOLLOW CALIFORNIA PZEV LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299276January 14, 2020
SEATS
THE HEATED SEAT PAD HAS BEGUN BURNING A HOLE INTO DRIVER SIDE SEAT. IF NOT CAREFUL, WILL BURN SKIN WHILE FABRIC IS STILL OVER THE PAD. THIS IS HAPPENING WHEN THE SEAT IS TURNED ON AND IS CAUSING A BURNING SMELL IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11299083January 13, 2020
POWER TRAIN
THE TRANSMISSION MAKES A GRINDING NOISE WHEN IT IS SHIFTING ON MID TO UPPER LEVEL GEARS. THIS SENDS A VIBRATION THROUGH THE GAS PEDAL AS WELL. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION GOING FORWARD ONLY REGARDLESS OF ROAD AND DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299138January 13, 2020
SERVICE BRAKES
I HAVE A MANUAL TRANSMISSION 2019 JETTA GLI. BECAUSE I HAVE A MANUAL TRANSMISSION, I ENGAGE THE EMERGENCY BRAKE WHENEVER I PARK. IF THE EMERGENCY BRAKE IS ON FOR A PERIOD OF 3 OR MORE HOURS, IT WILL NOT DISENGAGE WHEN I ATTEMPT TO DO SO WITH THE ELECTRONIC BUTTON. THE ELECTRONIC BUTTON SHOWS IT IS OFF, BUT THE BRAKES ARE STILL ENGAGED. I HAVE TO TRY TO MOVE THE VEHICLE IN ORDER TO "BREAK" THE PADS AWAY. IT PRODUCES A VERY VIOLENT "BOOM" FROM THE BRAKES AS THEY PULL AWAY. THE DEALER SAYS THIS IS "NORMAL" BECAUSE CONDENSATION STICKS THE PADS TO THE CALIPERS (OR WHATEVER, I DON'T KNOW THE TERMS), BUT IT SEEMS VERY VIOLENT TO ME AND FEELS LIKE THE BRAKES ARE BEING COMPROMISED EVERY TIME I USE MY EMERGENCY BRAKE. THE DEALER WILL DO NOTHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298847January 12, 2020
ELECTRICAL SYSTEM
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298075January 9, 2020
ELECTRICAL SYSTEM
ELECTRICAL ISSUES. CAR WON'T LOCK AND I HAVE A SAFETY WARNING STATING ELECTRICAL FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297940January 8, 2020
ELECTRICAL SYSTEM:HORN, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT VARIOUS SPEEDS, THE VEHICLE HEADLIGHTS FAILED TO ILLUMINATE AND THE HORN BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO HERITAGE SUBARU OWINGS MILLS, 9808 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (888)553-0026 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMP WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE THEN WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLOCKS SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297819January 7, 2020
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297394January 6, 2020
POWER TRAIN
TOOK MY CAR IN FOR A CHECK UP AND TOLD THEM THAT THE CAR MAKES A HIGH PITCH SQUEAL EVERY TIME I PUT THE CAR IN REVERSE AND I BACK OUT OF MY DRIVEWAY. IT ALSO SOUNDS LIKE WHEN I BACK OUT THE BRAKES ARE GRINDING. THIS CAR IS LESS THAN FOUR MONTHS OLD AND HAS LESS THAN 5K MILES AND IM TOLD THAT THIS IS NORMAL AND NOTHING TO WORRY ABOUT. I AM NOT THE ONLY ONE THAT IS HAVING A PROBLEM AND WITH VW CURRENT "BRAND ISSUES" AND "LACK OF TRUST" I WOULD THINK THEY WOULD WANT TO FIX THE PROBLEM. EVEN THE DEALERSHIP SAID THEY ARE GETTING SEVERAL CARS A DAY WITH THE SAME ISSUES AND THAT VW OF AMERICA SAYS ITS NORMAL..... NOT REALLY SURE HOW THAT IS NORMAL IF EVERYONE IS HAVING THE SAME PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297461January 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. THE CONTACT TOOK THE VEHICLE TO FIRST TEAM VOLKSWAGEN (6900 PETERS CREEK RD, ROANOKE, VA 24019) AT LEAST TWELVE TIMES TO HAVE THE FUEL SYSTEM REPAIRED IN ORDER TO COMPLY WITH THE EMISSIONS TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 161,316.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297175January 5, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
WHILE DRIVING ABOUT 70MPH ON THE HIGHWAY, CAR IN MOTION, GOING STRAIGHT, NOT TURNING, I HEAR A LOUD POP. THE SOUND WAS SIMILAR TO A GUN SHOT. IN FACT, IT WAS SO LOUD IT STARTLED ME, CAUSING ME TO SWERVE TO THE LEFT, ALMOST HITTING THE CAR IN THE LANE TO THE LEFT OF ME. I FRANTICALLY LOOKED AROUND THE OUSTSIDE OF MY CAR, AND NOTICED THE SOUND OF WIND ABOVE MY HEAD WAS LOUD AND THEN SAW BROKEN GLASS ALL OVER THE PASSENGER SEAT. THE SUNROOF HAD BROKE, AND I KNOW FOR SURE IT WAS NO ROCK OR OUTSIDE CAUSE. IT WAS STILL DAYTIME, AND I NEVER SAW ANYTHING FLY AT ME. THERE WAS NOT AN OVERPASS OR BRIDGE TO DRIVE UNDER FOR ABOUT 8 MILES. SO, I KNOW NOTHING HAD DROPPED ONTO AND THREW THE WINDOW. CURIOUS ABOUT THIS, I LOOK UP ONLINE 'DEFECTIVE BROKEN SUNROOF VW JETTA 19' AND FIND MULTIPLE STORIES OF PEOPLE HAVING SIMILAR EXPERIENCES. I GUESS THIS IS HAPPENING MORE OFTEN WITH A LOT OF MAKES AND MODELS OF CARS, BECAUSE THE SUNROOF IS A COMMON FEATURE PUT IN CARS NOWADAYS AND THEY ARE LARGER IN SIZE. ALSO, I FOUND OUT VW IS IN COURT NOW FOR OLDER MODELS OF THEIR CARS HAVING DEFECTIVE SUNROOF, AND THEY KNOW THEY WERE POORLY DESIGNED BUT STILL PUT THEM IN AND SOLD THEM WITH NO DISCLOSURE TO THW CUSTOMER OF THE POOR QUALITY SUNROOF. THIS HAPPENED 12/29/19, AND AS OF NOW THE DEALERSHIP WONT FIX IT. VW WONT FIX AND CLAIM THAT THEIR ENGINEERS ARE SAYING THE WINDOW BROKE FROM THE OUTSIDE, LIKE FROM A ROCK. THESE ENGINEERS ARE CONCLUDING THIS BY LOOKING AT PICTURES. THEY ARE NOT INVESTIGATING MY CAR IN PERSON BUT BY PICTURES SENT TO THEM. IF ONE LOOKS AT THE SUNROOF OF MY CAR IN PERSON YOU CAN SEE THAT THE GLASS HAS BROKEN UP AND OUT WARD TOWARDS THE SKY NOT DOWNWARD TOWARDS THE SEATS, WHICH IS WHAT A ROCK WOULD DO. THEY WANT ME TO CALL MY INSURANCE AND HAVE THEM DEAL WITH IT. THIS IS FRUSTRATING AND NOT RIGHT OF VW. I ALMOST WRECKED, SO THIS SURELY COULD CAUSE A DEATH OR SOMEONE GETTING HURT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297037January 4, 2020
POWER TRAIN
ALL SYMPTONS OF VW RECALL NO. 37E3/S7 OR NHTSA 09V333000" TRANSMISSION ABRUPTLY SHIFT TO NEUTRAL. THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. THE DEPRESS BRAKE PEDAL INDICATOR LIGHT WILL BE ILLUMINATED, ALSO THE TRANSMISSION GETS STUCK IN A GEAR AND IT WON'T SHIFT. IN BOTH CASES, ONCE YOU STOP THE VEHICLE, TURN IF OFF AND CRANK IT BACK ON, THE PROBLEM WILL SOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297045January 4, 2020
POWER TRAIN
TRANSMISSION SLIPS EXTREMELY BADLY EVEN THOUGH IT DOESNT EVEN HAVE 90K MILES ALMOST MAKES IT IMPOSSIBLE TO DRIVE IN CITY AND IS DANGEROUS WHEN NEEDING TO SPEED UP AND SLOW DOWN. TRANSMISSION SLIPS MORE WHEN SPEEDING UP FROM SLOW SPEEDS AND WILL REACH HIGH RPMS OF 4700 EVEN WHEN NOT TOUCHING THE GAS BUT I HAVE HAD IT SLIP ON THE HIGHWAY OUT OF NOWHERE AND IT PEAKED AT 7300 RPM WHEN NOT TOUCHING THE GAS WHICH IS PAST THE REDLINE ON THE RPMS. IT HAPPENS ALMOST EVERY DAY I DRIVE TO WORK (20 MINUTES ON THE FREEWAY) AND SHOULDN'T BE HAPPENING WITH THIS LOW AMOUNT OF MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297069January 4, 2020
POWER TRAIN
TRANSMISSION GOES INTO LIMP MODE ONCE VEHICLE REACHES NORMAL OPERATING TEMPERATURE. CODES ARE P1689 AND P0746. WHEN THIS HAPPENS THE CAR WILL ONLY FUNCTION IN 2ND GEAR AND NOTHING ELSE. THIS IS VERY DANGEROUS ON INTERSTATES WHERE THE MINIMUM SPEED LIMIT CAN NOT BE REACHED. RESEARCHING ONLINE, THIS IS A KNOWN PROBLEM AND THE MECHATRONIC NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296849January 3, 2020
FUEL/PROPULSION SYSTEM
VEHICLE HAS ANOTHER FUEL RAIL ISSUE. THIS WAS PART OF A COUPLE OF RECALLS AND THE VEHICLE WAS "REPAIRED" IN THE PAST BY VW. HOWEVER, THE FUEL RAIL HAS FAILED AGAIN AND VW WILL NOT HONOR THE RECALLS OR PAY FOR THE REPAIR. THIS KNOWN DEFECT IS A SAFETY HAZARD AND CAN CAUSE THE VEHICLE TO CATCH ON FIRE. SEE RECALLS #24BI WHICH WAS REPLACED BY #24BL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296964January 3, 2020
UNKNOWN OR OTHER
SUNROOF SPONTANEOUSLY EXPLODED AND SHATTERED INTO PIECES WHILE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296730January 2, 2020
SERVICE BRAKES
TL* THE CONTACT'S WIFE OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BOAST VOLKSWAGEN (4827 14TH ST W, BRADENTON, FL 34207, (941) 755-8585) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE REPAIR WAS PERFORMED AND THE VIN WAS NOT INCLUDED IN ANY OTHER RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296780January 2, 2020
POWER TRAIN
THE CVT TRANSMISSION IS IS A KNOWN ISSUE THAT NISSAN FIXED UP TO THE 2010 MODELS UP TO 120000 BUT CONTINUED TO MANUFACTURE THEM AND THE 2012 MODELS HAVE THE SAME ISSUE. I AM DISAPPOINTED IN THE LACK OF RECALL DUE TO THIS ISSUE BEING SO PREVALENT ON INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta