Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11306515February 2, 2020
SUSPENSION
I WAS DRIVING ALONG THE ROAD AND WAS HEARING A ABNORMAL CREEKING SOUND. IT PERSISTED FOR A FEW DAYS AND WENT AWAY. AFTER A FEW WEEKS THE SOUND CAME BACK, BUT THIS TIME MUCH LOUDER. I WAS DRIVING BACK TO MY APPARTMENT AND I HEARD SOME METAL CLINKING AND THEN SAW A PIECE OF METAL BOUNCE DOWN THE ROAD BEHIND MY CAR. PART OF THE SUSPENSION COIL BROKE OFF. THIS WAS ON A CITY STREET, DRIVING STRAIGHT DOWN THE STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306528February 2, 2020
ENGINE
I HAVE HAD A VOLKSWAGEN JETTA 2019 FOR 3 MONTHS AND I HAVE NOTICED A GRINDING SOUND COMING FROM THE ENGINE. IT STARTS THE NOISE AT 30-40MPH AT 1000-3000RPMS, IT'S LOUDER IN ECO MODE BUT CAN STILL BE HEARD IN DRIVE MODE VARY FAINTLY BUT STILL NOTICEABLE. I LOOKED IT UP AND FOUND OUT A LOT OF PEOPLE ALREADY KNOW ABOUT IT SO I DECIDED TO TAKE IT TO THE DEALERSHIP, TOLD THEM ABOUT THE NOISE, 9 HOURS LATER I RECEIVE A CALL FROM THE DEALERSHIP TO TELL ME IT WAS NORMAL. THAT THE NOISE WAS PART OF THE TURBO THEY CALLED IT 'TURBOCHARGED'. I'M NO SCIENTIST BUT I KNOW WHAT A TURBO SOUNDS LIKE AND THEY DON'T SOUND LIKE THAT. I JUST WANT THIS PROBLEM FIXED OR A NEW CAR BECAUSE I KNOW FOR A FACT THAT IT GOING TO CAUSE BIGGER PROBLEM THAT MIGHT NOT BE COVERED BY THE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306444February 1, 2020
SERVICE BRAKES, ENGINE
THE CAR HAS UNDER 70,000 MILES. THE CAR NEEDS A NEED VACUUM PUMP AND ABS MODULE!!!!!!! ABS MODULE IS $2,200 DOLLARS AT THE DEALERSHIP. HOW DOES THAT BRAKE SO SOON ON A CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306408January 31, 2020
AIR BAGS, SEAT BELTS
VEHICLE REAR-ENDED ON A BUSY DAY BETWEEN 5:00 PM TO 6:00 PM ON A THURSDAY. ALL THE AIR-BAGS IN THE CAR DEPLOYED. THE DRIVER SIDE AIR-BAG STAYED INFLATED FOR A LONG TIME, AND THE RIGHT SIDE AIR-BAG ALSO DID NOT DEFLATE. INFLATED AIR-BAG HELD THE DRIVER SO TIGHT, AND THE DRIVER COULD NOT EXIT OUT OF THE ACCIDENT CAR. SIMULTANEOUSLY SEAT ALSO HELD THE DRIVER SO TIGHT. THE DRIVER SUFFERED A SIGNIFICANT INJURY FRACTURING HIS STERNUM. THE CAR WAS LESS THAN 40 MPH AT THE TIME OF THE INCIDENT. THE MANUFACTURER DOWNLOADED THE ELECTRONIC DATA RECORD FROM THE CAR AND NEVER SHARED IT WITH THE DRIVER DESPITE THE WRITTEN REQUEST. DRIVER FEELS BRAKE MAY HAVE FAILED. DRIVER HAS TO SLIDE OUT OF THE CAR AS THE SIDE AIR BAG STAYED INFLATED. PICTURE ATTACHED SHOWS AIR-BAG STAYING INFLATED EVEN AFTER 10-25 MINS AND STARTED TO GO DOWN SLOWLY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11306181January 30, 2020
POWER TRAIN
2013 JETTA HYBRID WITH 74,000 MILES, STARTED TO CYCLE BETWEEN E-MODE AND ENGINE WHEN STOPPED EVERY COUPLE OF SECONDS, WHEN STEPPING ON BRAKE TO STOP, WOULD INITIALLY ACCELERATE FORWARD. ALWAYS COMPLETED REQUIRED MAINTENANCE AT VW DEALER. BROUGHT INTO VW SERVICE AND WAS TOLD THE TRANSMISSION NEEDED REPLACING AND COST WAS $7200. VIN WAS NOT PART OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306196January 30, 2020
POWER TRAIN
THE TRANSMISSION MAKES A HORRIBLE NOISE FROM 25MPH TO UPWARDS OF 60MPH. THE DEALER HAS NOT ROAD TESTED, BUT IMMEDIATELY HANDED ME A TECH TIP FROM VW CORPORATE THAT SAYS THIS IS NORMAL OPERATION. TAKING IT IN AGAIN FOR ANOTHER WARRANTY REPAIR THIS WEEKEND, BUT THIS DOES NOT ACT LIKE OR SOUND LIME NORMAL AUTOMATIC TRANSMISSION FUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306206January 30, 2020
ELECTRICAL SYSTEM, POWER TRAIN
LOUD GRINDING NOISES FROM THE TORQUE CONVERTER AND A LOSS OF POWER WHEN ACCELERATING FROM A STOP TO 35 MPH. AT HIGHER THAN 50 MPH I CAN FEEL SOMETHING RATTLING/VIBRATING IN THE PEDAL AND STEERING WHEEL. TOOK IT TO THE DEALER TWICE AND THEY WON'T EVEN POP THE HOOD BEFORE TELLING ME IT'S NORMAL. ALSO IT WILL NOT STAY IN ECO MODE. I BELIEVE AN ELECTRICAL ISSUE CAUSES IT TO SWITCH OUT OF ECO MODE BUT THE BUTTON STILL SAYS IT'S IN ECO MODE. THE DISPLAY HOWEVER SAYS IT'S IN DRIVE MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302857January 29, 2020
FUEL/PROPULSION SYSTEM
VEHICLE ABRUPTLY BOGGED OUT AND DIED DRIVING STRAIGHT AHEAD AT NORMAL SURFACE ROAD TRAFFIC SPEED (CITY STREET), SUBSEQUENT RESTART ATTEMPTS, TWICE (2) PRODUCED STRONG ODOR OF FUEL AND LARGE PUDDLE OF FUEL UNDERNEATH AUTOMOBILE. FUEL RAIL, MANIFOLD AND ASSOCIATED COMPONENTS FAILURE PER REPAIR ORDER FROM DEALER SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302679January 28, 2020
POWER TRAIN
WHILE DRIVING, THERE IS A GRINDING SOUND FROM THE TRANSMISSION AT THE LOWER/MID RPMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302380January 27, 2020
AIR BAGS
AIRBAG/SEATBELT LIGHT CAME ON RANDOMLY WHILE CAR WAS OCCUPIED AND IN PARK. NO ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301900January 26, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I HAVE NOTICE SINCE PURCHASING THE CAR IT HAS ISSUES WITH MILEAGE AND CORRECT HAS TO MILEAGE. I SPOKE WITH BE WHEN FIRST GETTING IT AND THE SERVICE WORKER ACKNOWLEDGED THE ISSUE BUT DID NOT FIX IT. IT IS STILL A PROBLEM NOW. YOU CAN FILL THE TANK UP GO A MILE DOWN THE STREET AND IT WILL SAY YOU HAVE DRIVEN 30 MILES. EVEN WHEN THE VEHICLE IS IN PARK IT WILL SAY YOU ARE DRIVING AT LEAST 2 MILES PER HOUR. I HAVE A VIDEO THAT BETTER PLACES THE SITUATION AS WELL. THIS VEHICLE ALSO HAVE THE CD PLAYER RUN HOT, THE LIGHTER PORTS DO NOT WORK AGAIN, AND THE ANTIFREEZE LIGHT HAS COME ON EVERY YEAR SINCE PURCHASING THIS CAR. I FEEL THERE IS SOMETHING WRONG ELECTRICALLY AND ENGINE WISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301872January 25, 2020
POWER TRAIN
PREMATURE CLUTCH FAILURE. THE JETTA ONLY HAS 6,812 MILES ON IT. CLUTCH COMPLETELY FAILED AND HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301627January 24, 2020
POWER TRAIN
COMPLETE LOSS OF DRIVE WHILE DRIVING, CHECK ENGINE LIGHT CAME ON, GEAR INDICATOR FLASHING "D" AND A WRENCH. AFTER MAKING IT TO THE SIDE OF THE ROAD AND TRYING TO GET POWER BACK, THE CAR WOULD NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301444January 23, 2020
ELECTRICAL SYSTEM
MY KEY GOT STUCK IN MY IGNITION ON THANKSGIVING, I COULD NOT GO TO MY 2ND JOB ON BLACK FRIDAY BECAUSE OF THIS ISSUE AND HAD TO QUIT MY JOB. I WENT TO VW PUENTE HILLS IN CA AND THEY MADE ME PAY FOR A NEW CYLINDER THAT COST ALMOST $900. THEY TOLD ME IT WAS A CYLINDER ISSUE. A WEEK LATER MY KEY GOT STUCK AGAIN, I WENT BACK TO THE DEALERSHIP AND THEY TOLD ME IT WAS A KEY ISSUE AND I HAD TO PAY FOR THE KEY, THEY SAID THEY WERE GOING ORDER A NEW CYLINDER AND HAVE IT REPLACED. IT'S BEEN ALMOST 2 MONTHS AND THEY COULD NOT FIND THE REAL ISSUE. THEY CALLED ME AGAIN TODAY SAYING THAT IT IS NOT THE CYLINDER ISSUE, IT IS THE MODULE, NOW THEY WANT ME TO PAY FOR A NEW KEY AND A NEW MODULE! THE SAID THE MODULE WOULD COST AROUND $400. AND MIND YOU, I HAVE TO PAY FOR THE KEY! I ALSO JUST PAID FOR A NEW CYLINDER! I AM BEING RIPPED OFF AND TAKING ADVANTAGE OF. I WOULD LIKE A REFUND FOR THIS AND FOR PUENTE HILLS VOLKSWAGEN REPORTED FOR TAKING ADVANTAGE OF THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300537January 20, 2020
ELECTRICAL SYSTEM
CAR IGNITION STOPPED WORKING WELL AFTER SOME MONTHS OF PURCHASED. NOW, CAR IGNITION IS HARD AND TAKES SEVERAL TIMES FOR STARTING THE CAR. IT'S IS DANGEROUS IN AN EMERGENCY OCCASION THAT I DON'T HAVE MY CAR READY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300538January 20, 2020
VISIBILITY/WIPER
ONGOING ISSUE: IN COLD WEATHER, THE WIPER BLADES WILL NOT WORK. GENERALLY ANYTIME BELOW FREEZING TEMPERATURES. IN A FEW INSTANCES, IF I TURN THE WIPERS ON AND OFF, ON AND OFF, THEY WILL BEGIN TO WORK. BUT THAT IS QUITE INFREQUENT. IN THE WINTER MONTHS. THE BIGGEST PROBLEM WHILE DRIVING IS THE WET SALT WILL CLOUD THE WINDSHIELD AND NEED TO BE CLEANED. THE WIPER FLUID WILL SQUIRT OUT, AND STAY SPLASHED WHERE IT LANDED ON THE WINDSHIELD. THE WIPER BLADES WILL NOT ENGAGE. ONLY A CLICK-CLICK. I THEN NEED TO PULL OVER AND WASH THE MELTED SALT AND SQUEEGEE THE WIPER FLUID OFF OF THE WINDSHIELD AT THE GAS STATION. AND THEN PRAY THE WINDOW STAYS CLEAN FOR THE REMAINING PORTION OF MY DRIVE TO WORK. OR PULL OVER AGAIN AND CLEAN THE WINDSHIELD BY HAND. VW DEALER HAD QUOTED $400 TO "LOOK AT REPLACING THE MOTOR" BUT WOULD NOT GUARANTEE THAT WILL SOLVE THE ISSUE. I HAVE HAD THIS VEHICLE FOR ALMOST 4 YEARS AND THE PROBLEM HAS BEEN HERE SINCE I OWNED THE CAR. I HAVE NOT INVESTED ANY MONEY INTO A REPAIR, AS VW DEALER DOES NOT SEEM TO KNOW WHAT THE PROBLEM IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300579January 20, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER SIDE OF MY JETTA LIGHTING WENT OFF , I WENT ONLINE TO SEE WHAT CAN BE WRONG WITH IT AND I SEE MANY PEOPLE HAVING THE SAME PROBLEM, THATS UNSAFE, SHOULD BE RECALLED, ITS NOT A FUSE OR LIGHT BULBS ,SO ITS THE WIRE IN, I THINK THIS IS NO SAFE TO BE DRIVING AND SHOULD BE CHECK , LIKE I SAY ITS MANY PEOPLE HAVING THE SAME PROBLEM, THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300251January 19, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS ON MY WAY TO WORK AT 3 AM I JUMPED ON THE FREEWAY AND MY VEHICLE LOST ACCELERATION AND STARTED SPUTTERING BACK AND FORTH I WAS ABLE TO PULL ASIDE TO GET AWAY FROM THE FREEWAY THE CAR THEN SPED UP ON ITS OWN I PUT MY FOOT ON THE PEDAL TO SEE IF I COULD SLOW IT DOWN IT THEN DROVE NORMAL ABOUT A BLOCK AWAY FROM THE FREEWAY BACK TOWARD MY HOME IT LOST POWER AGAIN WHILE DRIVING VERY SCARY I NOTICED AN EPC LIGHT GO ON AND OFF 2 TIMES WHILE DRIVING WHEN I FINALLY GOT IT HOME I TURNED THE CAR IN THE ON POSITION AND NOTICED THE EPC LIGHT STAYING ON THANK YOU FOR YOUR TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300377January 19, 2020
STRUCTURE:BODY
LEFT SIDE DOOR LATCH MALFUNCTION: UNABLE TO OPEN DOOR FROM LEFT REAR EVEN WHEN CHILD PROTECTION IS DISABLED. COULD BE A SAFETY HAZARD WHEN NEEDING TO EXIT VEHICLE. FAULTY DOOR LATCH ISSUES ARE WELL KNOWN TO OCCUR. THE LATCH ON THIS VEHICLE HAS MALFUNCTIONED FOR THE LAST 5 YEARS. 05
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299483January 15, 2020
UNKNOWN OR OTHER
I WAS DRIVING TO WORK SOBER, CLEAR WEATHER, WITH NO VEHICLES IN FRONT OF ME ON AN INTERSTATE (WIDE OPEN SPACE), WHEN MY SUNROOF EXPLODED SENDING GLASS EVERYWHERE. IT SOUNDED LIKE A BOMB DETONATED. I PULLED OVER AND NOTICED MY SUNROOF WAS DESTROYED AND WARPED OUTWARD, ALMOST IN A CONCAVE SHAPE. I CALLED THE NEAREST VW DEALERSHIP TO ASK ABOUT RECALLS AND THEY STATED NO, WHILE INSISTING ROAD DEBRIS HIT MY CAR. I KNOW THIS TO BE PATENTLY FALSE AS I HAD NO VEHICLES IN FRONT OF ME AND WAS NOT DISTRACTED. I RESEARCHED A CLASS ACTION LAWSUIT ONLINE WITH MY CAR'S MODEL YEAR BEING VIABLE. I WANT TO REPORT THAT THIS IS INDEED A MAJOR SAFETY HAZARD THAT IS EXPENSIVE WITH A DEDUCTIBLE, RENTAL, MISSED WORK, ETC., AND VW SHOULD BE HELD LIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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