Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11309549February 16, 2020
POWER TRAIN
THE CAR HAD TRANSMISSIONS PROBLEMS SOON AFTER I PURCHASED IT. VOLKSWAGEN SAID IT REPAIRED IT WHEN I BROUGHT IT TO THE DEALER FOR WARRANTY SERVICE. NOW A MORE SERIOUS TRANSMISSION PROBLEM HAS OCCURRED. AT FIRST IT SORT OF FELT LIKE THE GEARS WERE SLIPPING, THEN IT SUDDENLY STOPPED MOVING WHILE I WAS DRIVING. THIS WAS A POTENTIALLY DANGEROUS SITUATION. LUCKILY, I WAS ABLE TO PULL OVER. TO TRY TO MOVE AGAIN, I SHIFTED INTO DRIVE FOR EXTENDED PERIODS OF TIME, LIKE 30SEC OR MORE, AND THE REVS WOULD GO ALL THE WAY TO 10 BUT IT WOULD NOT MOVE. THEN IT STOPPED WORKING ALL TOGETHER, AND NOW IT WON'T EVEN TURN ON. I TOWED THE CAR TO THE DEALER AND SAID IT WAS THE TRANSMISSION. IT SEEMS CLEAR THAT EITHER THE TRANSMISSION WAS NOT REPAIRED PROPERLY OR IT HAS A DANGEROUSLY FAULTY DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309326February 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
UPON ARRIVAL AT DESTINATION KEY WILL NOT COME OUT OF IGNITION, THIS HAS HAPPEN ON 12 OCCASIONS. TRANSMISSION IS LEAKING AROUND OIL RING WHICH MAY CAUSE IT TO FLOW IN COOLANT. DEALERSHIP STATED RECALLS ARE OUT JUST NOT MY VIN NUMBER. I WOULD LIKE FOR THIS VIN TO BE INCLUDED, ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309353February 15, 2020
SEAT BELTS
REAR SEAT BELT BUCKLE DISAPPEARS INTO SEAT WHEN TRYING TO ATTACH. I HAD CAR AT DEALER SERVICE AND WAS TOLD THAT THEY LOOKED AT 3 OTHER JETTA'S OF THE SAME YEAR AND THE SAME HAPPENED ON ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309099February 14, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING THE MY DRIVER SIDE WINDOW FELL OF TRACK AND FELL DOWN TOWARDS THE DOOR PANEL. IT CAUSED DEBRIS TO FALL INTO MY CAR ALMOST CAUSING ME TO. CRASH. I LOST IMPORTANT DOCUMENTS. THIS IS THE SECOND TIME. BACK IN 2018 THE DRIVER SIDE WINDOW FELL OF TRACK WHILE WAS DRIVING ALMOST CAUSING ME TO CRASH. IT FELT AS IF I WAS STRUCK BY LIGHTING. IT WAS A VERY SCARY MOMENT. I JUST DON'T WANT MY FAMILY TO GET HURT. IT WAS REPAIRED AND WAS TOLD THAT IT IS A COMMON ISSUE. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308953February 13, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN HER SON WAS DRIVING, A RATTLING SOUND WAS HEARD IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE TRANSMISSION WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309073February 13, 2020
POWER TRAIN
I BOUGHT MY NEW 2019 JETTA 2 DAYS AGO. IT HAD ONLY 111 MILES ON IT. THE DAY AFTER I PURCHASED IT, I BEGAN TO NOTICE A GRINDING NOISE COMING FROM THE TRANSMISSION BETWEEN 15 TO 30 MPH. IT SOUNDS LIKE GEARS GRINDING ON A MANUAL TRANSMISSION WHEN THE CLUTCH ISN'T FULLY ENGAGED. I ALSO NOTICED THE RPM'S JUMPING UP ERRATICALLY WHEN I'M HEARING THE NOISE. I CONTACTED EAST COAST VOLKWSGON, THE DEALERSHIP WHERE I PURCHASED IT. THE SERVICE DEPARTMENT REPRESENTATIVE I SPOKE WITH WAS FAMILIAR WITH THE COMPLAINT. I AM TAKING IT IN TOMORROW MORNING TO HAVE IT CHECKED. I AM VERY CONCERNED ABOUT A NEW CAR ALREADY HAVING TRANSMISSION ISSUES. THE REPRESENTATIVE'S RESPONSE PROMPTED ME TO RESEARCH THIS ISSUE AND I SEE THAT THIS PROBLEM APPEARS TO BE COMMON FOR THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308656February 12, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I'M STILL CONTINUING TO HAVE PROBLEMS WITH THIS VAR 2012 JETTA VOLKSWAGEN. UP IN TILL RECENTLY IT WAS FIXED ON A RECALL NOTICE THAT DISPLAYED VEHICLE RIGHT ROLL EVEN IF PLACED IN PART AND IGNITION TURNED OFF !! UNFORTUNATELY IT HAPPENED TO MY SON DURING CHRISTMAS 2019. WHAT IF THERE WAS A BODY IN FROM THAT CAR. THIS CAR HAS BEEN A NIGHTMARE AND VOLKSWAGEN USA KNOWS IT. I TOOK IT IN AND WAS ADDRESSED OF NEW RECALL WHICH RELAYS THE SAME SAVAGENESS; IT WAS FIXED TILL WHEN ?? [XXX] THIS CAUSED ABOUT 1000-2000 DOLLARS IN DAMAGE AFTER WE HAD ALREADY FIXED THIS BUMPER WITH VOLKSWAGEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11308514February 11, 2020
SERVICE BRAKES, ENGINE
CAR MAKES GRINDING NOISE WHEN GOING BETWEEN 20-40MPH, EVERY CAR I TEST DROVE MADE THIS NOISE SO I ASSUMED IT WAS NORMAL. NOT AS LOUD IN THE SPORT MODE BUT NOTICABLE IN ECO MODE MORE. MY CAR HAS 4000 MILES ON IT. VW SAYS IT IS A NORMAL SOUND. ALSO BREAKS SQUEAL VERY LOUDLY WHEN BACKING UP, AGAIN THEY SAY NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308526February 11, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNED A 2015 VOLKSWAGEN JETTA. THE CONTACT SMELLED FUEL ODOR WHILE OPERATING THE VEHICLE. THE CHECK ENGINE LIGHT WAS ILLUMINATED THE DRIVER EXPERIENCED HEAD ACHES AND WAS CONCERNED THAT THE VEHICLE WAS UNSAFE TO OPERATE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE AND THE CHECK ENGINE LIGHT HAD ILLUMINATED. THE OCCUPANTS HAD EXPERIENCED HEAD ACHES DUE TO THE FUEL ODOR. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER COMFORTABLE VOLKSWAGEN (2035 WEST AIRPORT FREEWAY, IRVING TX) AND MANUFACTURER WERE NOTIFIED OF THE FAILURES BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA RECALL CAMPAIGN NUMBER: 15V028000 (FUEL SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308621February 11, 2020
STRUCTURE:BODY
THE PASSENGER SIDE INDOOR, DOOR HANDLE IS A STICKER AND NOT AN ACTUAL CHROME HANDLE. THE STICKER HAS PEELED OFF THE BOTTOM, CREATING SHARP EDGES. I HAVE CUT MY FINGERS WHEN OPENING THE DOOR TWICE NOW. THE HANDLES ALL SHOULD BE REPLACED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11308634February 11, 2020
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
VIBRATION AND GRINDING NOISES AT LOW SPEEDS. STARTED AROUND 200-300 MILES ON THE ODOMETER. ORIGINALLY ONLY OCCURRED IN ECO MODE NOW HAPPENS ALL THE TIME. IT HAS GOTTEN PROGRESSIVELY LOUDER AND MORE SEVERE OVER THE LAST 4-5 MONTHS I'VE OWNED THE VEHICLE. TOOK IT TO THE DEALER TWICE AND THEY TOLD ME IT'S NORMAL BUT IT SOUNDS AND FEELS TERRIBLE. THE CAR FEELS VERY UNSAFE. SOMETIMES IT ACCELERATES VERY SLOWLY AND OTHER TIMES I BARELY PRESS THE PEDAL AND IT TAKES OFF AND THE TIRES SPIN. WHEN DRIVING IN ECO MODE THE INTERNAL COMPUTER SEEMS TO FORGET AND SWITCHES BACK INTO REGULAR DRIVE MODE BUT THE ECO MODE BUTTON WILL STAY ILLUMINATED EVEN THOUGH THE DASH DISPLAY SAYS IT IS IN DRIVE. AT HIGHER SPEEDS THE GRINDING BECOMES MORE OF A LOW GROWL OR SCRAPE AND ALSO VIBRATES MUCH MORE ESPECIALLY WHEN TURNING OR ACCELERATING. WHEN I FIRST START THE CAR TO LEAVE HOME OR LEAVE WORK MY BRAKES SCREECH THE FIRST 3-4 TIMES I APPLY THEM. IT'S SO LOUD THAT MY NEIGHBORS HAVE COMPLAINED MULTIPLE TIMES. NO MATTER WHAT KIND OF DRIVING I DO OR WHERE IT IS THE VEHICLE FEELS UNSAFE AND MAKES LOUD GRINDING NOISES WHEN ACCELERATING OR CRUISING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308305February 10, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE BRAKE LIGHT WAS INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE DEALER DICK HANNAH DEALERSHIPS 10808 NE COXLEY DR, VANCOUVER, WA 98662 (360) 605-1726 WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 07V063000 (EXTERIOR LIGHTING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308070February 9, 2020
ENGINE
WHEN THE VEHICLE IS ACCELERATING IN EITHER NORMAL OR ECO MODE, WHEN IT APPROACHED 28MPH AND SHIFTS GEARS THE ENGINE MAKES A SCRAPING/GRINDING SOUND. THIS HAPPENS CONSISTENTLY IN THE SAME DRIVING SESSION WHEN ACCELERATING WITH THIS GEAR CHANGE. THIS WILL HAPPEN ON HIGHWAYS UNDER RAPID ACCELERATION OR ON LOCAL STREETS UNDER LIGHT ACCELERATION. THIS IS A GREAT CAUSE FOR CONCERN AS THE SOUND COULD DISTRACT THE DRIVER AND REPRESENT DAMAGE OVERTIME TO THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308090February 9, 2020
ENGINE
I PREVIOUSLY FILED A COMPLAINT, COMPLAINT NUMBER 11306864, WITH REFERENCE TO MY 2019 VOLKSWAGEN GTI AUTOBAHN, MANUAL TRANSMISSION, PURCHASED AS NEW ON JANUARY 17, 2020, WITH REFERENCE TO LOW-SPEED ENGINE STALLING. I HAVE SINCE DISCOVERED THAT MY VEHICLE WAS REPORTED TO THE NHTSA AS REPAIRED BY VW SERVICE ACTION CODE 24 FD, PUBLISHED ON DECEMBER 6, 2019. HOWEVER, LOW SPEED STALLING INTERMITTENTLY CONTINUES AS I HAVE EXPERIENCED THREE FURTHER INSTANCES OF IT OVER THE LAST TEN DAYS SINCE I REPORTED THIS TROUBLESOME BEHAVIOR. IN OTHER WORD VW SERVICE ACTION CODE 24D APPARENTLY HAS NOT RECTIFIED THE PROBLEM. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307892February 8, 2020
SERVICE BRAKES, POWER TRAIN
HYBRID MODULE WORK SHOP WARNING. THE CAR HAS NOW POWER BREAKS WHEN THIS HAPPENS. THE CAR UNDER PERFORMS WHEN THE ELECTRIC DRIVE DOES NOT WORK. NO POWER BRAKES ADD TO THE PROBLEMS. MY CAR HAS BEEN REPAIRED 2 TIMES FOR THE SAME PROBLEM. IT A DRIVE ABILITY AND SAFETY ISSUE. VW HAS NOT BEEN HELPFUL WITH A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307897February 8, 2020
ENGINE, FUEL/PROPULSION SYSTEM
CAR ENGINE JUST DIED WHILE IN DRIVE, USUALLY WHILE SLOWING DOWN AND COMING TO A STOP. WHEN BROUGHT IN FOR REPAIR, A FUEL ENGINE WAS REPLACED. TWO WEEKS LATER THE PROBLEM BEGAN OCCURRING AGAIN. ANOTHER PART WAS REPLACED. FOUR MONTHS LATER, THE PROBLEM HAS RETURNED. THE ENGINE STARTS TO SHAKE WILL IN IDLE WITH FOOT ON BREAK. AND THEN SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307929February 8, 2020
VISIBILITY/WIPER
STOPPED WORKING. WIPER MOTOR MALFUNCTION. BLADES STOPPED MID SWIPE, SITTING ON THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307811February 7, 2020
POWER TRAIN
AUTOMATIC TRANSMISSION DOES NOT SHIFT. WHILE DRIVING THE VEHICLE HESITATED BETWEEN GEARS AND EVENTUALLY WENT INTO A NEUTRAL STATE WHILE DRIVING AT 40 MPH. VERY CLOSE TO AN ACCIDENT. THERE ARE MULTIPLE REPORTS OF THIS ISSUE AND ALREADY HAVE RECALLS AGAINST CERTAIN VIN BUT SHOULD BE FOR ALL VIN'S. HYBRID SYSTEM ERROR DISPLAYED ALONG WITH SHIFT SELECTOR BLINKING FROM DRIVE TO A WRENCH. CALLED VW CUSTOMER CARE AND THEY ABRUPTLY INTERRUPTED ME AND STATED THEY WILL NOT ADDRESS THIS. VERY SUSPICIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307305February 5, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE ETC SIGN COMES ON AND THE CAR LOST ITS POWER SIGNIFICANTLY. THE OBD SCAN DOES NOT SHOW ANY CODE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306662February 3, 2020
ENGINE
THE VEHICLE HAS A HIGH PITCHED WHINE COMING FROM THE ENGINE AREA UNDER ACCELERATION. DEALER CAN NOT FIND ISSUE AND FIX. VW HAS SENT ENGINEER OUT TWICE SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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