Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11316756March 7, 2020
UNKNOWN OR OTHER
AS I WAS DRIVING ON THE 78 WEST BOUND FREEWAY, IT SOUNDED LIKE A LOUD EXPLOSION. I PULLED OVER AND NOTICED MY SUNROOF HAD EXPLODED AND SHATTERED. IT JUST BLEW UP WITH NO EXPLANATION, NOTHING HIT IT.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11316788March 7, 2020
ELECTRICAL SYSTEM, ENGINE
MY JETTA BEGAN HAVING ISSUES STARTING ONCE DRIVEN. IT PROGRESSED TO STALLING WHILE IDLING AND AT TRAFFIC LIGHTS. IT FURTHER PROGRESSED TO STALLING WHILE DRIVING, SLOWING FOR TURNS ECT. THE EMC RELAY WAS REPLACED BY MECHANIC. APPARENTLY THIS IS A COMMON PROBLEM THAT NEEDS TO BE RECALLED BY VOLKSWAGEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315834March 3, 2020
AIR BAGS, STEERING, EXTERIOR LIGHTING
I JUST BOUGHT A USED 2017 VOLKSWAGEN JETTA GLI A MONTH AGO, AND THE AIRBAG LIGHT JUST ILLUMINATED THIS PAST FRIDAY, ALONG WITH NO STEERING WHEEL CONTROLS WORKING, AND NO HORN. I CALLED THE PLACE WHERE I PURCHASED IT FROM, AND THEY PRETTY MUCH SAID OH WELL. THIS IS A SAFETY CONCERN, AS IT AFFECTS THE AIRBAG. IS THERE ANYTHING I CAN DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315726March 2, 2020
POWER TRAIN
I WAS RELEASING THE BREAK WHEN I FOUND THAT RELEASING THE BRAKE CAUSES THE TRANSMISSION TO GO INTO A NEUTRAL STATE ALMOST HITTING THE BACK OF ANOTHER CAR AS WELL AS ROUGH AS SHIFTING CAUSING THE CAR TO BE UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315428March 1, 2020
UNKNOWN OR OTHER
OUR PURCHASED SINCE NEW AND DEALER MAINTAINED 2014 JETTA ONE MONTH AFTER HAVING THE MICRO SWITCH RECALL PERFORMED (DEC 2019) , HAD A MAJOR SAFETY FAILURE-THE WHEEL LOCKED UP WHILE MOVING IN REVERSE, AND IGNITION KEY WAS SIMULTANEOUSLY STUCK. THIS PRESENTATION WAS UNIQUE ACCORDING TO THE DEALERSHIP AND IS OBVIOUSLY A HUGE SAFETY ISSUE. I CALLED OUR VW DEALER IN WATERTOWN, VALENTI MOTORS WHO HAS SERVICED THIS VEHICLE SINCE NEW AND ARRANGED FOR THEM TO REPAIR THIS. THEY FOUND CODES SUGGESTING A MICRO SWITCH FAILURE BUT CLAIMED THE IGNITION ISSUE WAS RELATED TO THE STEERING COLUMN LOCK HOUSING WHICH WAS AN EXTENDED WARRANTY GOOD ONLY UNTIL 100K OR 10 YEARS. OUR VW HAS 110K MILES ON IT. I CALLED VW CUSTOMER CARE AND THEY MENTIONED THAT IF THE RECALL ITEM-MICRO SWITCH WAS BEING REPAIRED OR REPLACED AGAIN, THEY WOULD COVER THE STEERING COLUMN LOCK HOUSING. ONCE THE DEALER CLAIMED THEY WOULD REPLACE THE MICRO SWITCH, VW CUSTOMER CARE UPON A SECOND CALL, RENEGED CLAIMING A WARRANTY IS CUT AND DRY. IT SEEMS TO ME THAT THESE ISSUES WHEN OCCURRING AT THE SAME TIME ARE INTERRELATED NOT TO MENTION A HUGE SAFETY CONCERN FOR MYSELF, MY FAMILY AND THOSE DRIVING AROUND THIS VEHICLE. THIS SEEMS HIGHLY UNETHICAL AT A MINIMUM FOR A MANUFACTURER TO HIDE BEHIND AN EXTENDED WARRANTY ITEM WHEN THE SAFETY OF THOSE ARE INVOLVED AS A DIRECT RESULT OF THIS MALFUNCTIONING ITEM. OBVIOUSLY I PAID THE $500 FOR THE UNCOVERED ISSUE AS I PLAN TO HAVE MY 16 YEAR OLD DRIVE THIS VEHICLE AND NO ONE IN THEIR RIGHT MIND WOULD ALLOW THIS TO GO UNFIXED. I CANNOT BELIEVE I AM THE ONLY VW OWNER WITH THIS TYPE OF SITUATION. I HAVE FILED A COMPLAINT WITH THE CT STATE ATTORNEY GENERAL'S OFFICE, THE BBB AND AM NOW LETTING YOU FOLKS NOW OF THIS SITUATION AS I BELIEVE IT TO BE A MAJOR SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312023February 28, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS AN ABNORMAL CLUNKING SOUND COMING FROM THE TRANSMISSION. THE INSTRUMENT PANEL DISPLAY SHOWED THAT THE TRANSMISSION INDEPENDENTLY SWITCHED FROM DRIVE TO NEUTRAL AS THE VEHICLE LOST MOTIVE POWER. UPON INSPECTION, IT WAS DISCOVERED THAT THE DRIVESHAFT BOLTS LOOSENED AND A HOLE WAS PRESENT WHICH CAUSED TRANSMISSION FLUID TO LEAK FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312158February 28, 2020
UNKNOWN OR OTHER
KEY GETS STUCK IN THE CAR IGNITION, MAKING IT EXTREMELY HARD TO GET KEY OUT FROM CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311778February 27, 2020
POWER TRAIN
WE BOUGHT THIS CAR A MONTH AGO WE HAVE TRANSMISSION NOISE COMING FROM THE TORQUE CONVERTER. TWICE I BROUGHT IT BACK TO THE DEALER AND THEY SAID THERE IS NO PROBLEM. WE ARE VERY DISAPPOINTED WITH VW. I BELEIVE THIS IS A KNOWN PROBLEM WITH THE AISUN 8 SPEED TRANSMISSION. THIS IS ALWAYS HAPPENING WITH 800 TO 1800 RPM. A DISCONCERTING GRINDING SCRAPING TORQUE CONVERTER WHILE DRIVING IN ECO ,DRIVE, OR SPORT ALL MODES MAKE NOISE. I WPOLD EITHER LIKE THE CAR FIXED OR REPLACED WITH NON DEFECTIVE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311549February 26, 2020
ENGINE
EVERY 600 - 700 MILES DRIVING THE ENGINE OIL SIGN COMING UP (NEED TO ADD 1/4 OIL EVERY 600 MILES). I TOOK THE CAR TO THE DELERSHIP THEY LOOK AT IT SAID IT IS NOT THEIR PROBLEM. I DON'T KNOW WHAT TO DO EVERY MONTH I NEED TO ADD OIL IN THE ENGINE. THIS ABSOLUTLY MANUFACTURING PROBLEM THEY DON'T WANT FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311539February 25, 2020
POWER TRAIN
WHEN DRIVING CAR MAKES A GRINDING NOISE AND STRUGGLES WITH ACCELERATION AT AROUND 25-30 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311040February 24, 2020
UNKNOWN OR OTHER
STILL HAVING ISSUES WITH REMOVING KEY FROM IGNITION WITHOUT HAVING TO VIOLENTLY SHAKE, PUSH AND TURN THE KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310928February 23, 2020
POWER TRAIN
THE IGNITION WHEN TRYING TO TURN MY VEHICLE OFF IT WILL NOT LET ME I HAVE TO TAKE ABOUT 5 MIN TO FINALLY GET THE KEY TO TURN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310532February 21, 2020
SERVICE BRAKES
VEHICLE WAS INCLUDED IN THE ABS RECALL IN 2017. DEALER DIDN'T REPLACE THE MODULE AT THE TIME, STATING THAT THE SOFTWARE WAS UPDATED, WHICH WOULD DETECT THE FAILURE BEFORE IT ACTUALLY HAPPENED. CUSTOMER WAS TOLD THAT IF THE ABS LIGHT CAME UP, JUST RETURNED FOR THE REPLACEMENT OF THE MODULE FOR FREE BECAUSE IT WAS UNDER WARRANTY. WHEN THE SAID LIGHT CAME UP AFTER A FEW THOUSAND MILES, CUSTOMER RETURNED TO THE DEALER. DEALER INDICATED THAT IT WAS COVERED UNDER THE WARRANTY AND ORDERED THE MODULE FOR REPLACEMENT. CUSTOMER WAS ADVISED THAT IT WAS SAFE TO DRIVE LOCALLY WHILE WAITING FOR A MONTH FOR AN APPOINTMENT. CUSTOMER WAS INFORMED THAT IT WAS FREE MULTIPLE TIMES UNTIL AFTER THE LONG WAIT FOR AN APPOINTMENT AND HOURS OF WAITING DURING THE ACTUAL SERVICE, WHEN 'NOTHING HAS BEEN DONE' BECAUSE IT WAS NOT FREE. DEALER EXPLAINED THAT THE ERROR CODE IN THE VEHICLE WAS DIFFERENT FROM THE ONES ON A PIECE OF PAPER THAT THEY HAD FOR THE RECALL REPLACEMENT. CUSTOMER ASKED WHAT THE CODES MEANT AND WHAT WAS THE PROBLEM WITH THE VEHICLE; DEALER DIDN'T KNOW. HOWEVER, DEALER ADVISED CUSTOMER TO HAVE THE MODULE REPLACED AT CUSTOMER'S COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310559February 21, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE ENGINE REVVED WHILE THE BRAKE PEDAL WAS DEPRESSED AND ACCELERATED INDEPENDENTLY CAUSING THE VEHICLE TO CRASH INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A COLLISION SHOP. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND FILED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 133,708.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11310570February 21, 2020
FUEL/PROPULSION SYSTEM
TWICE THE CAR JUST STALLS. ON THE ROAD OR IN A INTERSECTION. CAR WAS IN MOTION, ON STREET, AND JUST KILLED, MOTOR SHUT OFF! CHECKING SEVERAL FORUMS THERE HAS BEEN MULTIPLE REPORTS OF DIESELS PRIOR TO 2013 WHERE THE HIGH PRESSURE FUEL PUMP GOES OUT. LUCKLY I DID NOT GET HIT BY ANOTHER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310610February 21, 2020
ELECTRICAL SYSTEM
CAR HAS LESS THAN 44,000 MILES AND RADIO STOPPED WORKING. NO WARNING..JUST STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310392February 20, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
THE VEHICLE HAD BEEN STATIONARY FOR ABOUT 6 HOURS THEN CAUGHT ON FIRE FROM THE ENGINE THROUGHOUT THE WHOLE VEHICLE. THE FIRE DEPARTMENT CAME AND OUT THE VEHICLE FIRE OUT BUT THE WHOLE FROM END OF THE VEHICLE TO THE INSIDE AND BACKSEAT WAS AFFECT BY THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11310192February 19, 2020
UNKNOWN OR OTHER
MY CAR LEAKS ON THE FRONT AND REAR CARPET ON PASSENGER SIDE ONLY. IS MY AIR CONDITIONED HOSE STOPPED UP OR SUN ROOF DRAINS STOPPED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309945February 18, 2020
AIR BAGS, ELECTRICAL SYSTEM
OVER A PERIOD OF TIME WITH READJUSTING THE DRIVER'S SEAT, IT HAS DISCONNECTED OR COMPROMISED THE AIRBAG WIRING REQUIRING A DIAGNOSTIC TEST TO CONFIRM AS WELL AS REMOVING THE ENTIRE SEAT TO CLEAR THE AIRBAG LIGHT. WITHOUT DOING SO THEY MAY NOT PROPERLY DISENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309462February 16, 2020
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHEN DRIVING ON THE HIGHWAY VEHICLE'S ENGINE SHUTS OFF UNEXPECTEDLY THEN BRAKES AND STEERING WON'T WORK PROPERLY. NO WARNING LIGHTS CAME ON! VEHICLE DID NOT RESTART. CALLED VW ROADSIDE ASSISTANCE AND HAD IT TOWED TO SOUTH MOTORS VW DEALERSHIP ON SOUTH DIXIE AND 179 ST. MIAMI. VW CERTIFIED TECHNICIANS CAN'T FIGURE OUT WHATS WRONG WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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