Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11399727March 8, 2021
ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING DOWN THE FREEWAY AT 70 MPH AND THE CAR LOST ALL POWER. THE CHECK ENGINE CODE CAME ON AS WELL AS THE EPC LIGHT. THE CAR WOULD TRY TO START BUT WOULD RUN VERY ROUGHLY. WHEN I GOT IT HOME I STARTED IT AND NOTICED FUEL POURING FROM THE FUEL RAIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399836March 8, 2021
ELECTRICAL SYSTEM
UPON GOING TO THE BANK, I WAS UNABLE TO TURN THE CAR OFF OR EVEN GET THE KEY OUT OF THE IGNITION. I PROCEEDED TO DRIVE HOME ONLY TO HAVE THE SAME PROBLEM. UNABLE TO TURN THE CAR OFF OR GET THE KEY OUT OF THE IGNITION. I HAD TOTAKE THE CAR TO THE DEALER AND WATS INFOMED THAT THEY HAD TO ORDER A PART, WHICH IS GOING TO COST A LARGE AMOUNT OF MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399493March 6, 2021
POWER TRAIN
THE CAR STARTED TO SPUTTER AS YOU PRESS THE GAS. IT STALLS AND THEN PULLS BACK, NOT ALLOWING A SMOOTH DRIVE. IT ALMOST CAUSED AN ACCIDENT AT AN INTERSECTION AFTER DRIVING THROUGH A STOP SIGN. IT IS ALMOST AS IF THE BATTERY AND THE CAR ARE FIGHTING TO SEE WHICH MECHANISM DRIVES THE CAR AND THEN THE BATTERY DOES NOT ENGAGE. THE TRANSMISSION WAS STATED THAT IT NEEDED TO BE REPLACED DUE TO THE ISSUE. THIS CAR HAS HAD ANOTHER RECALL FOR FAULTY TRANSMISSION PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399370March 5, 2021
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
STARTED HAVING ELECTRICAL PROBLEMS (RANDOM DASHBOARD LIGHTS, DOORS, LOCKS, WINDOWS WOULDN'T WORK, KEY FOB BATTERY DIED, ETC) THEN I HAD TO REPLACE THE BATTERY. CONTINUED ELECTRICAL ISSUES WITH NEW BATTERY, PASSENGER SIDE WINDOW/DOOR WOULDN'T OPERATE OR WORK AT ALL. NEEDED MASTER KEY FOB TO LOCK DRIVER'S SIDE DOOR BUT ALL OTHER DOORS WOULDN'T LOCK WITH FOB. NEXT, I AM HAVING ISSUES WITH THE CAR NOT STARTING, PUT ANOTHER BATTERY IN IT. FROM THERE RANDOM DASHBOARD LIGHTS, DINGING WITH DRL AND FIRST FEW MINUTES OF OPERATING VEHICLE, AND AIRBAGS LIGHTS ARE ON. MY MECHANIC SENDS ME TO A MECHANIC SHOP THAT SPECIALIZES IN VW. MECHANIC REPLACES WINDOW MANAGER AND DRIVER SIDE DOOR HARNESS. STILL FIND ISSUES WITH AIRBAGS SO I TAKE MY CAR TO THE DEALERSHIP IN ST PETERS MO DURING A SNOW STORM. HAND THEM ALL MY PAPERWORK, THEY GO IN AND FIND THAT MY CAR IS BEING WORKED ON AND SEE THAT THEIR ARE SPLICES, CONNECTIONS BUTTED, SO THEY "FIX" THE AIRBAGS AND SEND ME ON MY WAY. HOWEVER, I HAVE A TODDLER IN THE BACKSEAT AND SHE WAS ABLE TO OPEN THE DOORS WHILE THE VEHICLE WAS IN MOTION, THE WINDOWS STOPPED WORKING, ETC. DEALERSHIP CANNOT SPEAK TO OTHER MECHANIC SHOP'S WORK SO THEY DID THE RECALLS NEEDED (AIRBAGS) AND REPLACED THE HARNESS, APPARENTLY AGAIN. I HAVE ALL THE RECEIPTS FROM THE WORK, ALL THE PARTS ARE IN MY TRUNK OF MY CAR, ANOTHER APPOINTMENT TO SEE WHAT THE ISSUE IS. CAR APPEARS TO BE STUCK IN SECURITY MODE BUT DOESN'T PROPERLY LOCK, NOT ABLE TO USE CHILD LOCK, AND UNABLE TO PROTECT VEHICLE SAFELY WITH PROPER LOCKING MECHANISM. I DON'T FEEL SAFE IF THERE IS AN INTRUDER OR IF MY TODDLER WERE TO TRY THIS STUNT AGAIN, ALSO CONCERNED OF THE FUEL ISSUES I'VE BEEN HAVING. REPLACED MY GAS CAP IN HOPES I WOULDN'T SEE LOSS OF FUEL, AND THE CAR HAS A SLIGHT OIL LEAK THAT NO MECHANIC CAN SEEM TO FIND. UNABLE TO ATTACH PAPERWORK AS THE DEALERSHIP HAS IT AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399197March 4, 2021
ENGINE
BEGINNING AT 60K MILES I REALIZED THAT MY JETTA SPORT 1.8L BEGAN TO CONSUME OIL AT A MUCH HIGHER RATE THAN USUAL SO MUCH SO THAT I TOOK IT TO MY NEARBY DEALERSHIP AND HAD IT LOOKED AT. I WAS TOLD THAT THERE WERE NO LEAKS AND THAT THE OLDER VW'S GET THE MORE THEY BURN OIL. HOWEVER, THEY REFERRED TO THE OIL BURNING AT AROUND A QUART EVERY 5,000 MILES BUT MY CAR IS BURNING OIL AT 5 TIMES THAT SPEED OF A QUART EVERY 1,000 MILES. I HAVE TO KEEP A QUART OF OIL IN MY CAR AT ALL TIMES AND IT IS BEGINNIGN TO BECOME EXPENSIVE. I TRAVEL BETWEEN STATES OFTEN AND DO THE ARIZONA-INDIANA AND BACK TRIP ONCE A YEAR SO IT DOES HAVE MOSTLY HIGHWAY MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398327March 1, 2021
SERVICE BRAKES, POWER TRAIN
I HAVE LIGHT COME ON WHEN TURN ON CAR AND ABS LIGHT CCME ON JERK THE CAR WHN MOVE IT ITTO GEAR. THIS DOES ALL THE TIME I SCARED GOIN GET CAR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398522March 1, 2021
ELECTRICAL SYSTEM
KEY WONT TURN, AS IF THERE IS A LOCKED STEERING WHEEL (EVEN THOUGH THERE ISN'T). AFTER ABOUT 30 MINUTES, WAS ABLE TO GET THE CAR STARTED, BUT COULDN'T TURN THE CAR BACK OFF WITHOUT APPLYING AN OVERLY STRONG INWARD PRESSURE TO TURN OFF THE CAR. THE IGNITION SWITCH IS STIFF AND LOCKS UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397980February 25, 2021
FUEL/PROPULSION SYSTEM
GOT A RECALL FOR MY CAR'S FUEL RAIL IN DECEMBER 2020 AND I STILL HAVE NOT GOTTEN A LETTER TO GET MY CAR FIXED. I THOUGHT MY CAR WAS FINE BUT A WEEK AFTER I GOT THE RECALL PAPER, I WENT TO START MY CAR AND IT STARTED SMELLING LIKE GASOLINE AND EVER SINCE THEN, MY CAR HAS BEEN SITTING IN MY DRIVE WAY FOR 2 MONTHS NOW AND I NEED MY CAR FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397923February 25, 2021
ENGINE, FUEL/PROPULSION SYSTEM
TRANSMISSION OIL COOLER LEAKING TRANSMISSION OIL. TOOK TO VOLKSWAGEN DEALERSHIP AND THEY ATTEMPTED REPAIR AND I LEFT IN THE DEALERSHIP AND WAS DRIVING AND THE CAR START SMOKING AND LEAKING OIL ALL OVER THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397735February 24, 2021
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING TO WARM UP THE VEHICLE, THE FRONT WINDSHIELD STARTED TO CRACK IN THE CENTER OF THE GLASS EXTENDING TO THE DRIVER'S SIDE OF THE WINDSHIELD. THE VEHICLE WAS TAKEN TO BROOKLYN VOLKSWAGEN SERVICE CENTER (599 E 56TH ST, BROOKLYN, NY 11203) WHO DIAGNOSED THE FAILURE STATING IT WAS BECAUSE OF OUTSIDE SOURCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397805February 24, 2021
POWER TRAIN
HAIRLINE CRACKS CAN DEVELOP WITHIN THE TRANSMISSION ELECTRONIC GEARBOX (MECHATRONIC UNIT), CAUSING AN INTERNAL TRANSMISSION OIL LEAK AND A DECREASE IN OIL PRESSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397620February 23, 2021
POWER TRAIN
DURING NORMAL AROUND-TOWN OPERATION THE VEHICLE (2013 JETTA HYBRID) EXPERIENCED A TEMPORARY LOSS OF DRIVE POWER. IT FELT LIKE THE CLUTCH SLIPPED OR BECAME DISENGAGED MOMENTARILY (3 SECONDS). THE CHECK ENGINE LIGHT DISPLAYED. WE IMMEDIATELY DROVE IT TO A REPAIR SHOP THAT WAS LESS THAN A MILE AWAY. AFTER READING OUT A DIAGNOSTIC ERROR CODE (P0841 - TRANSMISSION FLUID PRESSURE) AND NOTING THAT THE TRANSMISSION FLUID WAS DARK AND CONTAMINATED WITH A BURNT SMELL, THE INITIAL SHOP DECIDED THE REPAIR WAS BEYOND THEIR ABILITY AS IT SEEMED TO BE RELATED TO THE TRANSMISSION PRESSURE SENSOR SWITCH WHICH IS EMBEDDED INSIDE THE TRANSMISSION CASE UNDER 600 PSI PRESSURE. THE CAR WAS DRIVEN WITHOUT INCIDENCE A FEW MILES (5) TO THE LOCAL DEALER, WHERE FURTHER DIAGNOSTICS TOOK PLACE. THEY UNCOVERED 2 ADDITIONAL ERROR CODES (P1806- FUNCTION RESTRICTION DUE TO PRESSURE DROP) AND (P17713 - CLUTCH TOLERANCE). AFTER A FEW DAYS OF INTERNAL DEBATE AT VW (I BELIEVE THEY CONTACTED THE CHIEF ENGINEER OR GURU FOR THAT PARTICULAR UNIT), THE DEALER CAME BACK WITH THE PROGNOSIS THAT THE ENTIRE TRANSMISSION NEEDS REPLACEMENT AT THE COST OF ABOUT $9000. IN THE WEEKS PREVIOUS TO THIS EPISODE, WE HAD NOTICED WHAT FELT LIKE A MILD SLIPPING OF THE CLUTCH, BUT NEVER A FULL LOSS OF POWER AND NO CHECK-ENGINE LIGHT. THE PROBLEMS WE ARE EXPERIENCING SOUND IDENTICAL TO THOSE REPORTED IN NHTSA SAFETY RECALL 19V866000 (VW'S NUMBER FOR THIS RECALL IS 34J6), WHICH STATES 'HAIRLINE CRACKS CAN DEVELOP WITHIN THE TRANSMISSION ELECTRONIC GEARBOX (MECHATRONIC UNIT), CAUSING AN INTERNAL TRANSMISSION OIL LEAK AND A DECREASE IN OIL PRESSURE. A DECREASE IN TRANSMISSION OIL PRESSURE CAN CAUSE THE CLUTCH TO FAIL TO ENGAGE, RESULTING IN A SUDDEN LOSS OF DRIVE POWER, INCREASING THE RISK OF A CRASH.' IT SEEMS TO ME THAT THE CURRENT RECALL PERHAPS NEEDS TO BE MORE INCLUSIVE. THIS CAR IS 8 YEARS OLD, BUT ONLY HAS 47K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397276February 22, 2021
STRUCTURE:BODY, ENGINE
BOUGHT CAR NEW MARCH 2020. BACK COVER OF DRIVER SIDE MIRROR CAME OFF IN APRIL 2020. JANUARY 15, 2021 WHILE DRIVING ON INTERSTATE AT 70 MPH. THE CAR BEGAN TO JERK AND SPUTTER. EVERY ATTEMPT TO ACCELERATE WOULD CAUSE THE CAR TO JERK MORE. AFTER EXITING THE INTERSTATE I WAS ABLE TO DRIVE 25 MPH TO NEAREST DEALERSHIP. I WAS TOLD CYLINDER 1 WAS DEAD AND OTHERS ARE MISFIRING. I HAVE SINCE BEEN TOLD THAT SOMETHING BROKE OFF AND WAS SUCKED INTO CYLINDER 1 DAMAGING CYLINDER 1. I HAVE BEEN WAITING FOR A NEW ENGINE SINCE JANUARY. I HAVE BEEN REPEATEDLY TOLD IT IS ON BACK ORDER WITH NO ETA. IT IS NOW 2/22/21
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396761February 18, 2021
FUEL/PROPULSION SYSTEM
GOT THIS CAR FOR MY 16 YEAR OLD SON. IT KEEPS STALLING WHILE HE IS DRIVING AND ALSO WHILE IDLING. BEEN TO SHOP 2 TIMES. HAVE REPLACED FUEL PUMP AND CRANKSHAFT AND IT STILL DOESN'T WORK RIGHT AND I'M OUT $1200 IN REPAIRS! SERVICE CANNOT FIGURE OUT WHAT IS GOING ON. THEY HAVE HAD THE CAR A WEEK....THEN 2 WEEKS...AND IT STILL IS STALLING. THIS IS A LIFE THREATENING SITUATION. I HATE THIS CAR AND FEEL ABSOLUTELY RIPPED OFF BUYING IT USED. IF SOMETHING HAPPENS TO MY CHILD BECAUSE OF THIS STALLING ISSUE, VW IS GOING TO BE HELD RESPONSIBLE. I HAVE SEEN YEARS AND YEARS OF COMPLAINT ABOUT THIS ISSUE ONLINE AND NO ONE HAS EVER GOTTEN A RESOLUTION. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396775February 18, 2021
ENGINE, POWER TRAIN
GEARS NOT SHIFTING CORRECTLY, LOSES POWER TO WHERE I HAVE TO PULL OVER BECAUSE I CAN'T ACCELERATE. THAT IS EXTREMELY DANGEROUS ESPECIALLY IF I AM NOT ABLE TO GET TO A SPOT TO PULL OVER TO. 01/ I HAVE HAD DIAGNOSTICS PERFORMED WHICH THEY ALL COME TO THE SAME CONCLUSION THAT IS NEEDS A NEW TRANSMISSION. THESE ARE THE CODES IT IS PUTTING OUT: P073A STUCK IN GEAR 5, P1731 GEARS POSITION DISTANCE SENSOR 3:ELECTRONIC ERROR, P1731C GEAR POSITION DISTANCE SENSOR 3:IMPLAUSIBLE SIGNAL AND P072B STUCK IN REVERSE. IT HAS BEEN DOING THIS SINCE THE CAR WAS PURCHASED IN JAN OF 2020. THERE HAVE BEEN RECALLS ON 2013-2014 JETTA HYBRIDS FOR THESE SAME PROBLEMS BUT MY VIN NUMBER IS NOT INCLUDED IN THE RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396724February 17, 2021
POWER TRAIN
IN THE PROCESS OF DIAGNOSING A TRANSMISSIONS ISSUE FOR A 2014 VW JETTA TDI WITH A DSG TRANSMISSION; THIS CAR WAS RECALLED AS PART OF DIESEL-GATE AND RESOLD AFTER MODIFICATIONS. WE ARE FINDING THE TRANSMISSION CODE RELATED TO THIS VEHICLE IS NOT BEING FOUND IN ANY DATABASE RELATED TO THIS RECALL AND THE RELATED FIRMWARE FOR THE TRANSMISSION IS NOT PART OF THE COC APPLICATION. WE ARE NOT AWARE OF ANY FOREIGN OBJECT DAMAGE PRIOR TO PURCHASING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396318February 15, 2021
SERVICE BRAKES
FEBRUARY 13 2021 I WAS DRIVING MY CAR BACK HOME FROM A HIKE GOING DOWN A GRID I HAD TO BREAK BECAUSE I WAS APPROACHING CARS AND MY WHEELS STARTED TO SHAKE. I TOOK MY CAR TO THE DEALERSHIP SHIP TO GET THE BREAKS INSPECTED EARLY MORNING. FOUR HOURS LATER I GET A CALL SAYING THAT MY BREAK PADS WERE BURNT AND THAT THE ROTORS WERE WARPING AND HAD HOT SPOTS. I'VE HAD THE CAR FOR ABOUT A YEAR AND THEY ARE BURNT ALREADY?? NOT EVEN MY DADS GMC THAT HE'S HAD FOR 7 YEARS HASN'T CHANGED THE BREAKS PADS SINCE HE BOUGHT IT. VW IS CHARGING ME $700+ TO CHANGE THE BREAKS PADS AND ROTORS BECAUSE IT'S' WEAR AND TEAR' AT LEAST THAT WHAT THEY TOLD ME. I'M FEED UP HAVING TO TAKE MY CAR IN EVERY COUPLE MONTHS. I'VE RECENTLY HAD TO TAKE IT BC THE CAR WAS LOW ON OIL A MONTH AND A HALF AFTER I HAD JUST TAKEN IT FOR AN OIL CHANGE. THEY SAID THAT THERE WERE NO SIGNS OF BURNT OIL OR LEAKS. THIS IS THE SECOND TIME IT'S HAS HAPPENED. LET'S NOT FORGET THAT WHEN I TURN TO THE RIGHT THE WHEEL FEES LIKE IT'S HITTING SOMETHING AND THE STEERING WHEEL SHAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395896February 12, 2021
SERVICE BRAKES
THE BRAKE DID NOT APPLY. AFTER THE CAR WAS PARKED AND WAS IN "R" (REVERSE), THE BRAKE PEDAL WAS PRESSED BUT THE CAR DID NOT STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395944February 12, 2021
POWER TRAIN
TL* THE CONTACT CALLED ON BEHALF OF HER DAUGHTER WHO OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE FAILED TO OPERATE WITH THE TRANSMISSION IN THE REVERSE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION DUAL CLUTCH ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER VOLKSWAGEN OF NEW PORT RICHEY LOCATED AT 4719 US-19, NEW PORT RICHEY, FL 34652 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395973February 12, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
CARS FRONT ASSIST WOULD ALARM WHILE DRIVING ON ROAD LIKE IT WAS ABOUT TO HIT SOMETHING THEN IT STARTED SAYING FRONT ASSIST NOT AVAILABLE. SENSORS ARE MALFUNCTIONING AND VW IS NOT COVERING THE COST TO FIX AND TELLING CAR OWNERS TO TURN OFF FRONT ASSIST WHEN TURNING CAR ON. CAUSES CAR TO BRAKE OUT OF NOWHERE FOR NO REASON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta