Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11432650September 12, 2021
ELECTRICAL SYSTEM
Since purchasing my used used 2015 VWA Jetta in 2019 I have had several issues I think are electrical. (1)The phone charger outlet has blown a few times and required them to reset it, (2) there have been 4 occasions in the last 6 months where my car wouldn't start, but upon being checked out by a VW repair shop it was not determined what caused this, the lights started coming on, but it would not fully start. (3) More recently my horn has randomly stopped working, on three occasions when I went to use it, nothing happened and when I park or later in the day it resumes working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432506September 10, 2021
SUSPENSION, STEERING
Driver side strut spring snapped. Car became undrivable and pulled to the left, body is very close to tire and spring could cause tire to blow out . Spring is rusted from the inside out Car is at dealership for repairs no warning at all just a rattle then a loud snap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432237September 9, 2021
STEERING
Volkswagen Jetta 2015-- 45K--defective Power steering Pump---
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431910September 7, 2021
AIR BAGS
Unknown Car has been acting up First throttle body went now airbag, tire pressure, tracking, & other lights are on Cruise control won’t work when prompted etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431933September 7, 2021
ENGINE
Operating vehicle at highway speed engine stopped suddenly and vehicle lost all power. Engine timing belt failed at 103XXX miles. Vehicle was difficult to bring to stop and steer to side of road. Timing belt interval listed at 130k this is a TDI Dieselgate car. New regen cycle causes car to operate more cycles and at higher temperatures potentially causing premature timing belt failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431481September 2, 2021
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
The car stop at the stop sign n in the traffic then push start n it worked 4times in a 2years I thought the vw made fir saving fuel. Today the car stop at highway n I almost got killed by sudden stopped. I got panicked couldn't think about anything then push the start it worked again. I Google myself, there are many same problems n reports for 2012 vw jetta. Please help me what I should do. Last year The vw dealer couldn't find anything wrong but there is some problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430924August 29, 2021
FUEL/PROPULSION SYSTEM
It first started around May 2021. The first symptom was gas or exhaust fumes in my cabin of the vehicle. Apart believed to be a fact it was the canister purge solenoid so I changed it out myself twice. The symptoms did not seem to go away so I decided to take it to a Firestone; after a week and a half they decided they didn’t know what it was so I was refunded. After that I took it to “Checkered Flag Volkswagen” in Virginia Beach. When I was diagnosed with the charcoal canister needed to be replaced. After that was changed I had to move the very next day to Alton Illinois. So I use the vehicle to move to Alton Illinois vehicle seem to be running fine but after the day the check engine light came back on was the same code. Shortly afterwards I started smelling the fumes again and I developed a cough and I have occasional headaches come from the fumes coming from either gas or exhaust inside the cab another vehicle through the vents. Since I moved I cannot return to the same dealership to further resolve this problem and now I am expected to pay for further service being done and continue to pay for the service already done by the last dealership. This is a safety hazard to me to drive like the and I have to pay for an unfinished job. I would like my money back and have the service taken care of without further costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430858August 28, 2021
SERVICE BRAKES
Update to recently filed incident report over brake system warnings in VW Jetta: VW Service has now replaced ABS module at cost to me of Approx. $2200. The car had been subject to a recall in 2017 for "45F2 - ABS Control Module Software" and update was performed in April 2017 at no cost. But the recent trouble was also ABS-related:. VW of Kingston service stated: "16352 Fault for ABS Control Module faulty - Not related to recall that was done in 2017." I wish to challenge the conclusion that the 2 ABS incidents were unrelated. Additionally, a 2012 incident should be considered in which the vehicle's engine suddenly stopped on highway and could not be restarted. VW said problem was "Car will not start. Cause: No comm to TCM, ECM, Brake Control Unit, J500, J234. Convenience System, and TPMS System. 97105550 Vehicle Elect system ECM replace. . . Remove reinstall." I submit that the 3 incidents in 2014, 2017 and 2021 involving in some way the brake control units are related and should all have been subject to warranty as safety defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430861August 28, 2021
STEERING
this is the third time i've had issues with the power steering briefly failing on this car. The first time, several years ago, it was related to the ABS recall, and it was replaced. It also failed when the alternator was going bad. Now the steering light flashes, it makes a beeping sound and the power steering fails briefly. It's not showing codes. I see from reading the vw TDI forums that this is fairly common problem. It's very frightening and I think there needs to be some kind of backup system on these cars so that the steering doesn't fail, potentially causing a lethal accident, whenever some related sensor goes out. Shouldn't they be completely separate ? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430725August 27, 2021
POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while attempting to start the vehicle, the vehicle would not start. The vehicle was towed to a local dealer where it was diagnosed but not repaired. The manufacturer was informed of failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 119,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430240August 23, 2021
AIR BAGS
Air bags failed to deploy on my 2014 volkswagen jetta. I hit a Guardrail head on at 50-60 mph pushing it 8 feet back. I sustained a large laceration on my forehead eventually needing 6 staples and 6 stitches to close it up. My passenger got abbrastions to her head from hitting the window. Which is now cracked and broken throughout. The air bag light came on my dashboard but no air bags were ever deployed. Having just bought this vehicle 6 months ago from a dealership and them verifying that everything was in working order has me wondering what to do about this? $18,000 for a trip to the E.R that night. Needless to say I'm pretty disappointed and know that if the airbags would have properly went off it would have made things Alot easier!!
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11429945August 20, 2021
POWER TRAIN
2019 VW Jetta SE 1.4 tsi *82000 miles *regular car maintenance There is a weird grinding/ whirring noise when accelerating around 1500-2500 rpm id say 2ed or 3ed gear so around 25-35mph. I havent got any warning lights and from what i can read online from numerous others with the same year make and model i have this is a known problem. Ive tried getting it into the dealership but they keep telling me they dont have any loaner cars for me to use because 2021 customer's are priority reason for the loaner is because it takes 3 days for them to be able to proform a full diagnosic on the car but i have took the car to the VW dealer in union city ga 2 times the first time they said the noise was the turbo wastegate and after 8 long hours in the waiting room i get the car back and the dar after the noise is back (on the paper from them the part number isnt a wastegate repair its a boost sensor and my research shows the turbo that VW puts on the car dont make just the wastegate to repair the whole turbo has to be replaced) the second time i took it up there for the same problem they lied about having a loaner car and made me waste a hour drive and gas and i had to ask for the day off to do this. The safty issue concerned with is that when this noise happens its like the car has low power the the specified rpm/mph and when it passes that threshold it takes off and jerks my head back to the headrest reguardless how much the gas pedal is being pushed with the sudden power it could cause me to rear end someone. Another thing im concerned about is that this problem could be due to another car component failing witch could become something serious to be a newer car i dont believe this should be happening ive tried to get it seen about and have had nothing but problems and feel like its getting worse is there anything that could be done to get this looked at and again there are numerous reports online about the same exact problem im having with the 2019 VW jetta se 1.4tsi
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429794August 19, 2021
AIR BAGS, ELECTRICAL SYSTEM
Battery died. Went to dealer in another vehicle to purchase a battery. Installed the new battery and now have an airbag light. Called dealer to learn how to reset airbag, and they said it requires a special tool to reset along with a service charge ($80 to $160). Should an airbag system require special tool and/or knowledge when the car is required to have them? Everything else is operating normally, but airbags are out of service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429399August 17, 2021
POWER TRAIN
Experiences rollaway issue but VIN not currently covered under recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428963August 13, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
2013 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO MECHATRONIC ACCUMULATOR HOUSING SAFETY RECALL. THE CONSUMER STATED THE VEHICLE COULD NOT BE TAKEN OUT OF PARK AND THE TRANSMISSION WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428982August 13, 2021
ENGINE
1999 VOLKSWAGEN JETTA. CONSUMER STATED THAT WHILE DRIVING OVER 25-35 MPH THEY HEAR A LOUD GRINDING NOISE. THE CONSUMER STATED THE DEALER ADVISED THE TURBO WASTE GATE HAS PLAY IN IT WHICH IS COMMON IN THIS MODEL VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429067August 13, 2021
SERVICE BRAKES, AIR:ANTILOCK
ABS light, anti-skid light, flashing brake light and audible alarm came on immediately after starting vehicle and do not stop. Had experienced slight but unusual skidding while backing out of parking space on gravel yesterday but car ran ok right after that and then problem started today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428637August 11, 2021
ENGINE
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 70 mph, the "Pull Your Vehicle Over Immediately" message appeared on the instrument panel and the vehicle inadvertently stalled. The check engine warning light, the battery warning light, and the ABS warning light illuminated. The contact stated that he veered to the side of the road. The contact stated he was able to restart the vehicle and drive however, the vehicle would not exceed 60 mph. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428137August 7, 2021
UNKNOWN OR OTHER
While driving our 2019 Volkswagen Jetta R-Line on East on I-40 we heard a loud explosion (like a gunshot) and glass rained down on the interior of our car from the sunroof. We pulled off the interstate at Exit 242, to call the Arkansas State Troopers. They arrived, checked the interior of the car for any object that could possibly have caused the damage and found nothing. They filed an incident report on our behalf D-08121-422 or D-08/21-422. Report will be ready in eight days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427894August 5, 2021
POWER TRAIN
The vehicle's transmission failed to go into reverse when my daughter was driving. We took the Jetta to the Dansbury Volkswagen dealer in CT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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