Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11441172November 21, 2021
AIR BAGS, ELECTRICAL SYSTEM, STEERING
Car horn stopped working followed by an airbag sensor light that won't turn off. Seems like the clock spring failed prematurely?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441173November 21, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Car randomly stalls while driving and shuts off without warning in the middle of the road. Immediately is able to turn back on without issues. Took to mechanic and they couldn't find any issues and said the car had zero error codes. This has happened multiple times while driving low speeds, usually when driving stop and go with street lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441174November 21, 2021
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
While driving on freeway going 80mph in carpool with my toddler in backseat the car turned off losing all power to car. engine stopped, steering did not work, brakes did not work, and all lights on dash turned off along with headlights and break lights. i pulled into emergency lane and pulled key out. the car restarted back up but no lights were on dash to indicate anything was wrong with it. took the car into local mechanic they could not duplicate issue, and didnt find any codes. car was returned not fixed. it has happened 6 more times 5 times while driving and one time while sitting in a starbucks drive through each time taking key out and able to restart car. took car into vw dealership, and told them the issue with no light saying anything. checked for codes. no codes where found mechanic still now trying to duplicate issue. this is very dangerous issue that needs attention to if it wasn't for just a few cars on the freeway my son and myself would have been gone from a malfunction from the vehicle. I hope no one else encounters this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441121November 20, 2021
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE
1. Overtime, i noticed my car starts to jerk during acceleration and would accelerate, completely stall for about 2 seconds before getting back in forward motion. It when that jerk happens, it feels like the car is suddenly in neutral for those few seconds. This has been happening more frequently and has now been happening every other green light. This seems dangerous and I also don’t like that it does this on the highway. 2. steering wheel has some resistance issues. 3. ECM is malfunctioning because my dashboard constantly shows at least 5 incorrect warning check lights. Sometimes they change to other check lights, sometimes they appear and disappear when it wants. Very frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441044November 19, 2021
POWER TRAIN
In the past few months, the vehicle stopped in the middle of the road on various occasions. It was taken to a VW dealer, who found nothing wrong with it. On November 11, 2021, the vehicle stopped in the street, and would no longer move, forward or reverse. It was towed to a VW dealer, who found that the transmission had failed. Currently, we are attempting to reach VW corporate to find out our options.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441057November 19, 2021
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I was driving on the street and my check engine light came on, as I was making a turn at about 35 miles an hour my car acted like it kicked into neutral and when pressing the gas just revved the engine. I safely pulled over to the side and had the car towed to a mechanic. He took a look and said there was a significant leak coming from the transmission and I should take it to a VW dealership because there are a lot of recalls for this type of stuff. I had it towed to VW and they said it was a hairline crack in the transmission that caused an oil leak into the electronic gearbox which caused the loss of control and power. They said there is no recall and it would be a $12,000.00 fix. The car has 47K original miles on it, no wrecks, and I've never missed an oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440457November 15, 2021
POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that after stopping at a red traffic light and attempting to move off, the accelerator pedal was depressed however, the vehicle lost motive power and stalled with several unknown warning lights illuminated. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic who inspected the vehicle but could not determine the cause for the failure. The contact had the vehicle taken to a local dealer who inspected the vehicle and informed the contact that the vehicle was included in NHTSA Campaign Number: 19V866000 (Power Train) which the contact believed was the cause of the failure. The vehicle was not repaired due to parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440554November 15, 2021
ELECTRICAL SYSTEM, STEERING, SUSPENSION
Abs and stability control became inoperative at around 50mph. It's a 55mph road thats heavily trafficked since its near a port. I had to stop the car on the side of the road since we almost crashed into an 18 wheeler. Fortunately we were close to home I drove the car at a reasonable speed just to get home. After that incident we have stopped using this vehicle since it gets even more dangerous every time, especially when it rains. Since then brake light has come on and hydraulic and suspension has been bad. This happened last year when pandemic was still full force and without a vehicle. Had to save and buy a more reliable vehicle for our own safety. I know this is a really good car but i really hope y’all can help me fix this since it’s really not the consumer’s fault. I’ve checked there is a recall for this but my “Jetta” is not in those vehicles that were recalled. I really cant drive the vehicle therefore i have no use for it. Please let me know if something could be done since i wouldn’t like to pay out of pocket for something that could be done by the manufacturer and even save our and others life’s in the future when more vehicle owners come forward. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439722November 8, 2021
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2010 Volkswagen Jetta. The contact stated while driving 50 MPH, the ABS warning light illuminated. The vehicle was taken to the dealer and diagnosed with ABS module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The contact related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control). The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439521November 5, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2010 Volkswagen Jetta. The contact stated that while driving approximately 30 MPH, the ABS warning light illuminated and remained illuminated. The vehicle was taken to the dealer where it was diagnosed that the ABS module, stabilizer links, and carbon manifold needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000. While the owner does not expect VW to pay for the stabilizer links or carbon manifold repairs, they do expect the ABS module to be covered because it was the same faulty module which was in all the other 2009 and 2010 Jettas which were recalled previously. This specific vehicle was, I believe, limited to 1,000 vehicles as it is a limited edition version of the 2010 VW Jetta. It does, however, have the same ABS module as the 2010 Jettas with the open recall. VW Corporate as well as Platinum VW in Hicksville were informed about the recall for 45F2 which recalled the ABS module on most VW Jettas from 2009 to 2010. We were told that our vehicle, for unknown reasons, was not part of that recall. Mind you, this is DESPITE having the same exact failure of the ABS module and Traction Control as the regular 2010 VW Jettas We got the vehicle repaired and had to pay a very large amount of money to replace and repair the module which should have been covered under the recall. We should not be penalized because we have a more limited edition of a vehicle, please help, thank you! I've attached the invoices and payment slips from VW and Eagle Nest Motors which analyzed and repaired the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439238November 3, 2021
POWER TRAIN
This driver has been quoted for a new transmission by VW. There is an existing recall for 2013-2015 Jetta hybrids for the same symptoms as listed below. The issue was preceded by a check engine light and a service hybrid system light and inconsistent braking force that would often pose a system risk as regenerative braking would often stop working forcing the driver to quickly apply more pressure unexpectedly (almost resulting in front end accidents). Now , the car is jerky while stopping and still unpredictable in its application of brake force. When taking off from lights, occasionally the transmission will stop providing power from the hybrid system to the wheels forcing driver to stop and restart the car in the intersection resulting in near accidents. The car’s gas engine often will fail to start while driving resulting in a loss of power when the car’s hybrid battery is depleted. The driver has had to pull over to stop and restart the car. Failure to start often happens on first startup as well. The car will no longer remain in electric mode due to this issue and often cycles the engine on and off many times while sitting at red lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439088November 2, 2021
POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact received notification of NHTSA Campaign Number: 19V866000 (Power Train). The contact took the vehicle to a local dealer for the recall repair however, when the dealer inspected the vehicle the dealer informed the contact they would not be able to perform the recall repair due severe wear and tear on the 1st clutch. The dealer recommended that the transmission be replaced prior to performing the recall repair. The contact was informed that replacing the transmission would be an out of pocket expense. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 37,801.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439107November 2, 2021
POWER TRAIN
Car was purchased recently from used car dealer Unique Imports in Tucson. Car was being driven by my wife onto I10 at about 50mph and suddenly lost drive. There was no power being transmitted either from the electric motor or the gasoline engine. With foot on the gas pedal as the car lost speed the gas engine was heard revving but there was no drive. She stopped the car put hazards on and called me. I drove to the car, swapped with her and waited an hour. I was able to start the car and by that time drive had returned so I retrieved the car and returned the short distance home. Then on 10/29 the car was being driven along Tangerine Road and the same problem recurred. A complete loss of drive without warning, necessitating a careful pull over without power onto the hard shoulder. A sudden loss of drive like this is dangerous but fortunately this did not happen on the Interstate this time. Again I drove out to the stranded car, swapped cars and waited. I was able to return home a distance of about 5 miles although the problem recurred twice on the way and each time I had to pull over on the dirt shoulder and wait with hazard signal active for some time for the transmission to restore drive. When it did, it took longer each time. I called VW North America to see if this vehicle was subject to the recall for the mechatronic unit malfunction that causes clutch drivetrain failures exactly like this one. This car had no open recalls in spite of the symptoms, failure mode and driving risk all matching NHTSA 19V-866 https://static.nhtsa.gov/odi/rcl/2019/RCLRPT-19V866-3182.PDF I was informed by VW NA that there was a recall work undertaken by VW North Scottsdale earlier in 2021 pertaining to this issue. The car is not safely driveable until this issue is resolved. Clearly this is not an isolated event. This dangerous failure mode is a systematic problem with this model of vehicle that should be fully addressed by the manufacturer despite the previous recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438768October 30, 2021
UNKNOWN OR OTHER
Key stuck in ignition when attempting to turn off engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438655October 29, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My ABS system light has been on, but I haven't had the funds to take care of it. I inherited the car after my daughter passed away, so I don't know how long it's been on. I was just told by my mechanic that there was a recall for this very issue. I'm not in a position to pay what they're asking, but it seems like I shouldn't have to since there was a recall for this. I don't know why your website says there are no recalls for my car, but I feel I fall in this category for the ABS recall. I had a woman pull out in front of me and my car's system didn't work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438500October 28, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2006 Volkswagen Jetta. The contact stated that brake fluid had leaked from her vehicle as the check engine light illuminated the instrument panel. The contact had taken the vehicle to an independent mechanic where she was informed that the brake master cylinder needed to be replaced. Soon after repair, the failure returned. Upon investigation, the contact discovered NHTSA Campaign Number: 20E064000 (Service Brakes, Hydraulic) which she linked to the failure. The dealer was notified of the failure and informed her that there were no recalls on the vehicle. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437105October 18, 2021
ENGINE
Low level oil It has problem with oil Vw cannot fixes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437087October 17, 2021
POWER TRAIN
The transmission in my 2014 Jetta HYBRID has failed. The vehicle has only 52,315 miles on it. I believe Volks Wagon has a serious problem with the transmissions in a number transmission recall. VW's Customer Care and corporate office offer no explanation or help. A friend had the same thing happen to her VW - low miles - total transmission failure. She paid $6000.00 for a new transmission with a 1 of models it makes. I have had the car serviced at all the recommended mileage intervals at the dealership where I purchased it - the last time about 6 weeks before it broke down. Their multipoint inspection didn't have any issues with the transmission on it. VW's TDI models had a major year warranty and 13 months later that transmission also failed. My car is at the dealership and they're awaiting my decision on repairing it. The cost to do so is $9033.55 probably more than my friend's because mine is a HYBRID. The HYBRID system in my car has an 8 year warranty on it and I realize that the transmission is not the total hybrid system but it does connect to the braking system in hybrids. I guess what I'm saying is that there is something inherently wrong with Volkswagen's transmissions and they need to fess up and replace them at no cost. I purchased their product in good faith believing in legendary German engineering and have been sorely disappointed. The cost of this repair is almost 1/3 of what I paid for the car and my friend's experience has me doubting repairing it. My car is at Heritage VW in Union City, Georgia for inspection. VW has a policy that independent repair places must get a certification on each vehicle for each repair in order to purchase genuine VW parts. The cost of doing this is prohibitive so independent transmission facilities won't do the work. They're monopolizing the repairs to VW's. IF MORE PEOPLE KNEW THIS I DON'T THINK VW WOULD SELL VERY MANY VEHICLES IN THE UNITED STATES IN THE FUTURE. Please help if you can. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436573October 13, 2021
SERVICE BRAKES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TPMS failure on each tire and ABS went out immediately. Was on he highway when failure happened; had to use the emergency run away truck ramp to stop. Break pads seized on back left side causing damage to rotor that was just replaced. Only thing that saved my life was it was in the middle of the night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436648October 13, 2021
STRUCTURE:BODY
We were driving on highway 90 from Del Rio to San Antonio Texas when our sunroof exploded without any signs. No signs of impact or anything just exploded. Dealership declined any warranty coverage as they stated that something could have hit the sunroof weeks prior to the incident. There are no signs of impact on the sunroof and you can see the broken bits bending outward on the glass and not inward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta