Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11436656October 13, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
warning display for autonomous braking / vehicle too close has intermittently and randomly come on a few times I've noticed it when stopped or starting and it is too quick to see what the massage is. Last week my wife was driving on a straight country road with no one around when the breaks unexpectedly applied for about 3 seconds (probably less). The emergency braking display on dash was lit only during the brake application. There were no other vehicles in the area. No injuries; no further problems getting the car home. Dealer was called but did not understand or had not previously experienced this problem. We have since been driving with the system disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436335October 11, 2021
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Extended warranty expired 6 months before the event. HOWEVEr, I read it as a recall (it was actually warranty) so I took it in BEFORE the warranty expired, there wasn’t a problem with it then so they could not fix it since again it was warranty and not recall. The problem being my horn stopped working. Took it to Volkswagen- they said it was clock spring. Clock spring could also short out my airbags along with other SAFETY issues. Not only am I at extreme risk so are others around me. Obviously it was a problem with others if they extended the warranty. A VW specialist dealing with recall and warranty told me the extension of warranty is different because a recall would mean there’s a safety issue. HOW IS A HORN AND AIR BAG NOT A SAFETY ISSUE?!?! unsure of the exact date I noticed however, it was after extension of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435998October 8, 2021
EXTERIOR LIGHTING
The contact's wife owns a 2019 Volkswagen Jetta. The contact's wife started noticing that the passenger’s side headlight had started to dim while driving. His wife took the vehicle to a dealer where she was informed that the passenger’s side headlamp needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 18V671000 (Exterior Lighting) which he linked to the failure; however, the dealer had informed him that the vehicle was not included in the recall. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436116October 8, 2021
UNKNOWN OR OTHER
The vehicle ignition systems skips and locks the steering wheel. The makes the vehicle stops and disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435485October 5, 2021
ENGINE, UNKNOWN OR OTHER
I was driving in Clio alabama on state highway 10, when all of a sudden the EPC light came on my 2009 Volkswagen jetta s 2.5 5cyl..... about 2 miles later down the road; the engine cuts off unexpectedly while I am going 62mph down the highway, with an 18 wheeler directly behind me at the same speed. The car just quits, won't do anything, so I swerved over the side the road so I wouldn't get hit by the 18wheeler and tried to restart the car and it wouldn't do anything. I've had to tow it back to my home and I've had multiple mechanics look at it and try to discover the problem but every time they hook up a diagnostic scanner , and it throws a code, I've purchased the parts that shouldve fixed said dtc code, and rescan the car and that fault code will be gone but there'll be a new one each and every time. . It is costing too much to continue to fix it . It will turn over but it will NOT crank up. I don't know what else to do about it but something is just not right about this issue so I am reporting it as a safety issue because the total loss of power near about caused me to get hit by an 18wheeler at very high speeds and could've been killed. And it's also some type of an electrical issue and I am reporting it to hopefully obtain an answer to the issue, help repairing it or replacing it, or Volkswagen to repurchase the car from me and most importantly I'm reporting this so hopefully it will be able to save someone's life one day . Thanks a lot and have a great day .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435519October 5, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
the vehicle ABS module failed back in Nov2020 and was brought to local VW Dealer and diagnosed as bad module. fast forward to Aug 2021 and ABS module failed again and bad wiring was found which is why the first module failed to begin with in my belief. both times when the module failed was after my wife slammed on brakes hard activating the ABS system which in turn caused the warning lights to come on and car go into limp mode. I tried limping the car to the dealership for repair and was almost hit by a large truck coming from behind as I had no response from the accelerator pedal. I am not sure why this particular VIN was never added to the recall list as it fits the criteria as all other vehicles experiencing this issue. we paid $2600 the first time for the repair and are now out more money to have this known problem fixed again !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435406October 4, 2021
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2015 Volkswagen Jetta Hybrid. The contact stated that while accelerating from a stop and attempting to drive 45 MPH, the vehicle failed to accelerate in a timely manner. The contact stated that no warning light was illuminated. The vehicle was taken to the dealer who stated that the transmission needed to be replaced due to fault codes P177B and P1898 which were related to the clutch. The contact stated that the vehicle was not included in NHTSA Campaign Number: 19V866000 (Power Train) as the failure was researched online. The manufacturer was notified of the failure and advised the contact to call NHTSA for fault information and additional information on the recall. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435281October 3, 2021
STEERING
Unable to turn car off and remove key while ignition is in park. Cause the car to continue to run while trying to wiggle key out. Unable to remove key after moving steering wheel back and forth, placing care in neutral will not help and placing the care back in park does not fix the issue. This seems to be a known common issue and proposes a safety issue if driver is unable to turn care off. I’ve had this experience at 9pm during a time where no mechanical help is accessible. Major safety issue of leaving a care running idle for extended period of time. Issue definitely needs to be addressed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435121October 1, 2021
AIR BAGS, SEAT BELTS
1) seat belt did not lock and airbags did not deploy. Available for requested inspection. 2) injured driver & passenger. Both flew up out of their seats hitting their heads and body on windshield 3) Not yet appointment only available in 2 weeks 4)No 5)police and tow impound company. Still in impound waiting on insurance 6)no
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11434914September 29, 2021
AIR BAGS
The contact owns a 2021 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 21V492000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434691September 28, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 65 MPH, the contact noticed that the vehicle would not accelerate and was decreasing in speed as if the vehicle was in NEUTRAL. The contact pulled over to the side of the road and attempted to restart the vehicle. The vehicle was started and shifted into drive however, the vehicle rolled backward. The contact depressed the brake pedal to stop the vehicle and the vehicle was shifted into PARK. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that there were cracks in the electronic module. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximate, 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434722September 28, 2021
POWER TRAIN
This is the same as Campagin number 19V866000 (VW recall number 34J6). Hairline cracks have developed in the mechatronic unit, causing transmission oil leaks and decreases in oil pressure. Loss of power greatly increases the risk of a crash, because the issue is largest at low speeds or after stopping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434727September 28, 2021
ENGINE, ELECTRICAL SYSTEM
The hill start assist is dangerous. Unlike most hill start assists, the one in this car doesn’t let go when you release the clutch, it waits about 2-3 seconds every time. I’ve had several incidents with this but just recently I was starting on a not very steep hill and forgot about the fact I have to compensate for this system, and tried to start normally and stalled. Thankfully the person behind me was my friend and was paying attention, but people don’t usually expect a car to sit there not moving once the brake lights go off, and then shudder to a stop because it has just stalled, and is possible for rear end collisions, as well as other more dangerous ones to happen depending on the situation. The system is working as designed; I’ve heard many complaints from other people that theirs does the same thing. It is dangerous as it doesn’t let you move for 2-3 seconds even if you really need to in an emergency situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434410September 26, 2021
TIRES:SIDEWALL, TIRES, TIRES:TREAD/BELT
P 205/55R16 Front side tire has developed cracks/cuts along side wall. Bought tires recently from NTB-National Tire & Battery in Forest City, NC. I don't know how safe is to drive like this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434371September 25, 2021
SERVICE BRAKES
Recurrent, ringing/squealing and grinding of brakes. Rotors and Brake pads are defective warp faster than normal even after being repaired. My 2019 VW jetta needed New brake rotors and the brake pads re-surfaced with only 24,107 miles on the odometer, 3 months later the brakes are ringing/squealing/and grinding again at 27,601 miles. It has only been 3,000 miles. The speed at which the brakes wear out on the VW jetta is excessive and most likely is a vehicle defect. I am now being told that the car needs new brake pads. The dealer has told me I drive the car too hard and brake too hard. I have never had this problem with any other brand of car I have owned in the past. The jetta has low mileage for all these break issues that are never fully fixed. I am awaiting a recall on this by volkswagen or some type of resolution as this seems to be a defect in quality craftmanship.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433976September 22, 2021
POWER TRAIN
There is a recall on 2013-2015 VW Jetta Hybrid transmissions. I have a 2013 VW Jetta Hybrid. on September 21, 2021, the transmission malfunctioned, causing the clutch to fail to engage, resulting in the car being unable to drive. My wife was driving the car by herself on a a busy interstate in Denver, Colorado (I-25) at approximately 3 PM. She was stranded on a highway in rush hour traffic for approximately 15 minutes as our stalled car held up traffic and was dangerous for my wife to sit in the car during this time. It was a stressful situation for my wife that threatened not only her safety but of others that drove on I-25 that afternoon. After approximately 15 minutes the clutch was able to engage again and the car was able to drive. The car is available for inspection. I believe the problem has been identified because there is a recall out for the 2013-2015 VW Jetta Hybrid! They have not contacted me about repairing this recall. I asked the local VW dealer about this and they have not addressed the problem. The vehicle has been inspected by the local dealer, but not police, insurance representatives or others. No known issues occurred with this car for the 8 years I have owned it and been the sole owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433614September 20, 2021
UNKNOWN OR OTHER
From the day I bought the car brand new the driver window rolls down and you have to roll it completely down in order to roll it back up I have had every part replaced in the window and it still does it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433442September 18, 2021
ENGINE
I’ve been having problems with this car every since I purchased it from carvana Epc and check engine light keeps cutting on I went to Volkswagen for them to fix and for them to claim they fixed it august 2019 for my light to still light up… they also broke my heater coil which prevents my heat from blowing hot or warm air only
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433324September 17, 2021
UNKNOWN OR OTHER
Please look into this matter ASAP. Still car is at service center in Hamilton VW NJ - Problem1: Emachine repair part of hybrid system covered under warranty Problem2: Multi clutch repair for transmission related which under recall for these cars 2014 hybrid jetta (not sure why service people charging 1700 USD for this repair though there is a recall already reported by VW and my car is clearly impacted with same issue) https://www.greencarreports.com/news/1126507_2013-2015-volkswagen-jetta-hybrid-recalled-for-transmission-issue Vehicle repair history since last 1 month. Before Aug - 80k miles service done at Princeton NJ VW Service center- 600 USD Aug - Brake pads and rotors | Multi point inspection| transmission recall service at Hamilton NJ VW Service center - 800 USD Aug - Vehicle broke down immediately after picking up from service center and towed back to same service center Hamilton NJ Aug - Vehicle checked and replaced it's battery anticipating it is a battery issue - 300 USD Aug - Vehicle broke down immediately after picking up from service center and towed back again 2nd time to same service center Sept - Service center updated now stating with above listed 2 problems and they want me to charge for recall issue 1700 USD (Where is the end and why should i get charged for recall issue already known for this car (it is clear it is a defective car check below link) https://www.greencarreports.com/news/1126507_2013-2015-volkswagen-jetta-hybrid-recalled-for-transmission-issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432973September 14, 2021
AIR BAGS
My daughters car was hit on highway on drivers rear quarter panel. Major damage, frame and axle on car bent. Airbags did not deploy. No serious injuries. Occupants head hurts from impact, w steering wheel, seat belt was on.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Volkswagen Jetta