Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11445452December 29, 2021
ENGINE
Transmission is about to fail: at ODO 98800 the CEL indicates code P177B - Clutch Tolerance limit reached. The DSG transmission mechatronic unit was changed at ODO 46734 because the engine was loosing power. Volkswagen's has a recent recall 34J6 for this problem and vehicle type, but mine is not included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445340December 28, 2021
SEAT BELTS, STEERING
SRS system error, says my seatbelt is not fastened when it is, warning chime and light intermittently will continue to chime with light illuminated saying my seatbelt is not fastened. When key is inserted wheel will sometimes not unlock allowing the key to turn from off to accessory or start position, as if the key isn’t working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445058December 27, 2021
ELECTRICAL SYSTEM:SEAT HEATER:MAT
The contact owns a 2008 Volkswagen Jetta. The contact stated the front driver’s side seat heaters would overheat when choosing option 1 or 2 and failed to turn off. The contact stated that the heat was overwhelming for her and would feel like it was burning her back. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445083December 27, 2021
POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that she was at work when she went to start her vehicle and the vehicle was unable to shift into reverse. The contact stated that the check engine warning light was illuminated. The contact restarted the vehicle several times before the vehicle returned to normal operation. The vehicle was then driven to the dealer. The contact stated that she was advised by the dealer that the transmission needed to be replaced. The manufacture was contacted, and she was informed that the VIN was not under recall. The manufacturer referred the contact to NHTSA for assistance. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445121December 27, 2021
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
The ABS lights go on and the speedometer stopped working and all the lights have activated. the abs module has been reported that there is a defect in most of the jettas and so i believe that this should be a recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445014December 26, 2021
SERVICE BRAKES
As I was coming to an immediate stop, due to a deer jumping out in front of me, the car/ brake pedal shuddered and I had to perform an emergency braking procedure by swerving onto the shoulder of the road. Thankfully no one was injured, including the deer, however, my nerves were frayed, as had this been in the snow or any other adverse conditions, what would have been the outcome then? Immediately after this happened the ABS light and flashing brake light appeared on the dash. I have used a scan tool to diagnose the issue to which the code #01130 (ABS Operation Implausible Signal). Through research online- forums it has come to my attention that this is a very common VW issue to the point that the NHTSA has requested/ mandated that a recall should be issued- www.automotive-fleet.com (January 7, 2017). When I went to the VW recall site and plugged in my VIN no recalls were listed?? I will be taking my car to the dealer tomorrow, as I am a one car household and need my '09 Sportwagen for daily transportation to and from work, I am hoping that they will honor the replacement of this faulty safety device.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444588December 21, 2021
TIRES:VALVE, TIRES:SIDEWALL, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Since I PURCHASED MY Jetta SEL the car IN 2020 March the back right tire will not hold air. Have taken to the dealership and the young man said it was the valve stem and simple fix small issue. Claiming had an stem issues. Leaving the dealership 15 minutes later Hit the interstate and all of a sudden light comes on low air right tire ongoing issue for over a year refuse to be fixed by the car dealership just being pushed over. Bought car brand new very upsetting treatment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444593December 21, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Was is merging onto interstate i95 and the Jetta wouldn’t accelerate no matter how hard I pushed the gas pedal eventually took my foot off and had to turn on emergency lights then The Jetta started slowly moving as if it was just going to stall almost got rear ended and then the car wanted to send me in to another lane. Due to the angry driver behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444363December 19, 2021
POWER TRAIN
The car was stalling at stops and the engine warning light came on. We took it into Autometrics (509) 766-2002 in Moses Lake, WA. They informed us that the transmission was cracked and needed to be replaced or it would ruin the engine. In researching this problem my wife found a recall 34J6. This recall covers Hybrids from 2013 to 2015 for this very problem. our car was manufactured in February of 2015. Called Volkswagan of North America. They informed me that the recall was vin specific and that our vin was not included even though the problem is the same. The car has not been inspected by the manufacture as of this filing, The car is currently stored under a car cover at our home. Can you please help revolve this dispute over the recall inclusion. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444005December 16, 2021
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2011 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the brakes locked up causing the vehicle to spin 180 degrees. The vehicle was taken to an independent mechanic and diagnosed with Antilock Brake System (ABS) control module failure. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the VIN was not included in the recall. The failure mileage was approximately 88,000. Consumer would like to remove the complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443426December 11, 2021
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
1. Fuel pump control module shorted out and electrical fuse was blown. 2. Yes, the part is available for inspection. 3. Vehicle completely shut off while driving on the road without any prior dashboard indicators or symptoms of something going wrong. 4. Part #1K0-906-093-J manufactured by Kuhnke a tier 1 supplier for VW. Fuel pump control module is mounted on top of gas tank area and was melted and shorted out, and a thorough inspection, and replacement was done by the VW dealer: Diehl Toyota/VW, Butler, PA. 5. This same issue was a recalled on 281,000 VW models as per NHTSA bulletin #20AE. VW recall #17V509000. 6. VW said my VIN is not included in the recall. But, it the exact same failure, part, and manufacturer of the part for VW/Audi. So WHY? is my VIN not included. It doesn't seem to be batch related, but a design defect. 7. Vehicle would not restart and could not be driven. It was flat-bedded to the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443210December 9, 2021
AIR BAGS
The contact owns a 2020 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 21V492000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443066December 8, 2021
AIR BAGS
The contact owns a 2019 Volkswagen Jetta. The contact stated that while operating the vehicle, the front passenger’s side air bag system had erroneously deactivated while a passenger was seated in the seat. Occasionally, the system activated while no passenger was seated in the seat. The vehicle was taken to the local dealer, but the failure could not be duplicated, and no issue was found. The manufacturer was notified of the failure. The failure mileage was 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443124December 8, 2021
SEAT BELTS, SEATS
The contact owns a 2021 Volkswagen Jetta. The contact stated that the passenger’s side seat failed to adjust. The contact stated that his wife was unable to utilize the passenger’s side seat and seat belt in a safe manner. The contact called the local dealer and was informed that the vehicle was designed that way. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 1,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442582December 3, 2021
UNKNOWN OR OTHER
The transmission stopped working leaving the vehicle to suddenly lose power. My safety was put at risk trying to cross a busy intersection with no way to propel forward. The dealership is aware of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442062November 30, 2021
LANE DEPARTURE: ASSIST
While using the lane keeping assistance function, driving at night, if a vehicle in the oncoming lane has bright lights or a larger vehicle with lights mounted higher, the system will pull sharply into the oncoming traffic and will, if not corrected, cross over the center line. This happens when the system shows two green lines indicating it is active and has identified the lane lines. The behavior is very consistent. I have not noticed a relationship between the behavior and speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441979November 29, 2021
EXTERIOR LIGHTING, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
dash goes dark a check engine start system comes up. I have no lights inside or outside no turn signals or brake lights no heat, the engine still runs and drives but with the windows not working I cannot use hand signals. I took it to a dealer in Bend Or they did not fix the problem. It happened again in Boise Id. that was fun.I called the dealer in Bend and have an Appointment the end of December does not help if it goes out again. This has happened several times since June? it is happening more and more
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442009November 29, 2021
POWER TRAIN
Without any warning, the clutch failed to engage with the transmission. There appeared to be sudden loss of power to the wheels, which left the car inoperable. Upon encountering this issue, we had the vehicle towed to a local VW service center. They proceeded to do an inspection of the vehicle and recommended replacing the entire transmission given issues with their mechatronic units. As we later discovered this is an issue that VW is aware of. Recall 34j6 regarding the mechatronic unit and transmission. I called VW Customer Care and they refused to cover any cost associated with the recommended transmission replacement from the service center. Given that this is a known defect, I'd like VW to stand behind their product and cover the cost of repair, which was estimated at around $9000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441430November 23, 2021
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
E-Engine and Transmission Problem. In August of 2021, while performing normal driving, the car refused to get in gear and the engine just revved; the Check Engine and Hybrid Systems Failure lights came on, and the car would not work properly. I had it towed to a VW Dealership in Springfield, VA for repairs and was quoted $15,000 for a new E-Engine and Transmission. No Recalls, but online forums show that this is a classic failure of Jetta Hybrids and is due to the corrosive transmission oil used in the sealed transmissions of the Hybrids. Car has remained on VW Dealership lot while a decision is made on the vehicle. November of 2021 I was contacted about a different recall (38C4) for the Jetta; it is a software issue with a European Calibration instead of a US. I am looking to have that repaired to see if it fixes the problem in the car. I am inquiring about the Volkswagen recall 34J6 (or 34J6/4V) for 2013/2014 VW Jetta Hybrids. My VIN does not appear on the list. According to forums, it has experienced the same failure as others that are. This one is for hairline cracks that may form in the Transmission causing it to fail. No warning signs were given before the failure. It was a well maintained car; I was the only owner and drove it for 121,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441394November 22, 2021
ENGINE
I got this vehicle at 36,000 miles and I have put 23,000 on it in one year. There have been no warning messages. I was in idle and my RPMs started jumping I put it in reverse ( jumping stopped) , then drive to have the vehicle get a mile or two down the road and completely die. I was rear ended . Got it into a repair shop to be told by a certified mechanic it was throwing codes for the camshaft as well as needing an evap purge at just under 60,000 miles.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta