Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11454379February 27, 2022
ELECTRICAL SYSTEM
Car spontaneously caught fire while driving
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11453838February 24, 2022
ENGINE, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 60 MPH, there was an abnormal sound coming from the vehicle prior to the vehicle losing motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the timing chain and alternator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453732February 24, 2022
ENGINE
The timing belt chain is faulty on the car. There was a recall on models a year before mine and Im having the same problems with mine. My car is inoperable and very unsafe. Driving on hills and in the snow was dangerous because of the jerkiness and lack of speed in the car. It put me in danger on the highway and generally driving. The timing chain is a problem that needs fixed on these models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453613February 23, 2022
POWER TRAIN
The contact's son owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while his son was driving from a complete stop uphill, the vehicle failed to go into gear and started rolling backward. There were no warning lights illuminated. The contact's son depressed the accelerator pedal harder and he was able to drive uphill. The contact stated that the failure reoccurred while driving. The dealer was notified of the failure and advised the contact that it was a known failure and the failure was related to NHTSA Campaign Number: 19V866000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452988February 19, 2022
SERVICE BRAKES, SEAT BELTS
Abs light on(yellow) with flashing break light (red) code 16352
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452882February 18, 2022
FUEL/PROPULSION SYSTEM
My car started on fire as driving to work January 21 2022 at 7:30 am.After researching after the fire Not knowing how and why that happened car had been perfectly fine no warning signs or any difference with the way it drove , I came to find out about fuel rail recall on my car that will cause car to start on fire .I almost and could have got stuck in the car which as i panicked was having trouble getting safety belt off and the door is so heavy that it had always closed back on me getting my leg smashed.I have not got any update from Manny the VW Man he ignores my calls and only left a message in response to my request to customer service i have lost my job because i do not have a car now my son has been missing school now about to be getting evicted as soon as the eviction lift is up i have 5 children i am a single widowed mother and need a car i was still paying on my car for 3 and a half years the bank screwd me over and insurance only covered them to pay off car for the bank i was financing it threw this is not fair i see q&a's on VW and they say yes to providing loaner vehicles to the ones that are having recall repaired why can i not get treated the same Manny response was that i had to pay for my own rental car they have to investigate my car to see if it was the recall that caused fire i sent him the fire police report . My car clearly had a recall this is ridiculous and not fair Do You think i did this on purpose expecting something back from these greedy not caring people in the world today lol yeah right . i loved my car was satisfied and had no issues until this one complete horrific incident that i almost got locked in and could of got injured or died. I was working and paying for my car i do not expect anything from anyone for free and that is why all the VW customer satisfaction guarantee literature i have read is of course just a bunch of sound good tell the customers what they want to hear and of course yeah Of coursr to good to be true !!!!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11452707February 18, 2022
SUSPENSION
The contact owns a 2017 Volkswagen Jetta. The contact stated that while driving at 55 MPH, he heard an abnormal rattling noise and experienced difficulty steering the vehicle. There was no warning light illuminated. As the contact attempted to pull over to inspect the vehicle, he noticed that the rattling noise was coming from the front driver’s side spring. Despite the failure, the contact was able to drive the vehicle home without further incidence. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452765February 18, 2022
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
The transmissions on the 2013-2016 Jetta Hybrids have an extremely high failure rate. These transmissions fail without warning and leave the car without propulsion and deactivate the regenerative brakes causing the car to behave erratically. VW issued a recall (19V866000) but are claiming owners within those model years with the exact same issues are "not covered". I have experienced this myself and you can find many many many examples on the complaints section of this website. VW issued a recall but is claiming everyones vin is not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452241February 16, 2022
FUEL SYSTEM, GASOLINE
The contact owned a 2016 Volkswagen Jetta. The contact stated that while driving at 15-25 MPH, she smelled a strong burning gas odor. The contact veered to the side of the road. The contact felt an intense heat on her legs. The contact saw a flame on the driver's side of the hood and quickly exited the vehicle. The contact stated that there was also fire underneath the driver's side of the hood. The fire was extinguished with the assistance of the fire department. There were no injuries sustained. A fire department report was filed. The vehicle was towed to a tow lot, where it was totaled. A police report was not filed. The contact became aware that her VIN was included in NHTSA Campaign Number: 20V648000 (FUEL SYSTEM, GASOLINE). An unknown dealer was notified of the failure. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 98,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11452040February 15, 2022
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I brought my car to the dealership not even 2 years ago. They said they fixed my ABS moduler and the EPC updated the software and replaced the ABS moduler if they did then why is my car shutting down and causing me trouble and having issues. I just need this car fixed the correct way. They didnt fix it due to the way they went about it. I need my car fix due to my 8 year old daughter I take yo school and also taking my fiance to PT due to a terrible accident. I need answer or someone to answer why my car is acting up if they fixed it.. Thank You Dawn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451936February 14, 2022
AIR BAGS, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Clockspring on my Jetta broke which disabled horn and cruise control functions. The safety issue is the horn. The clockspring should not fail on any car with barely 50k operating miles on it. The unit has not yet been replaced. The dashboard shows an airbag warning light. No prior symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451773February 13, 2022
FUEL/PROPULSION SYSTEM
Metal on metal sound at low speeds, whirring grinding noise. Then when it gets a little gas it lurches forward like a maniac and the sound goes away til speeds drop again. If the Jetta starts leaking fluids like others complain of then maybe VW will have to acknowledge that this cars transmission and turbo systems are truly messed up. Someone is going to get hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451329February 10, 2022
ENGINE
The contact owns a 2021 Volkswagen Jetta. The contact stated that while reversing at an undisclosed speed, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451211February 9, 2022
UNKNOWN OR OTHER
Key doesn't turn off car. It will not turn. Stuck in ignition. Issue with ignition switch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450829February 7, 2022
ENGINE
Water pump and thermostat housing inspected and needing to be replaced according to inspection by Volkswagen Welsey Chapel on this 2016 Jetta. The quoted repair needs immediate attention and costs $1025.46. A leaking water pump could also cause the engine to stop functioning while the car is in motion. Even if the driver pulled over, being stranded on the side of a highway waiting for a tow could be dangerous. I notified VW customer care and was directed NHTSA as there is no recall for this cars year. There were not warnings of this issue until noticed at inspection. Volkswagen has yet to issue a recall for this severe problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450861February 7, 2022
ELECTRICAL SYSTEM
Only exit vehicle in P position. Service vehicle. I'm still under manufacturer warranty but from what I can see this is an ongoing issue with Volkswagen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450712February 7, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
My jetta stalls without warning when the gas gauge is at a quarter of a tank or less. No engine check light or any other any other device comes on to warn me it is going to stall. My speed does not matter. It happens at freeway speeds or around town. It does not occur if the gas gauge shows more than 1/4 of a tank of fuel. I do not know if it is an electrical problem, a fuel propulsion problem or an engine problem. From reading volkswagon forums, this is a very common problem with volkswagons of different years, including the new Tiguans. I'm sure there have been many fatalities as a result of this defect. I am surprised volkswagon has not been forced to repair this dangerous, life threatening problem before now! Maybe, a class action law suit involving products liability, merchantability, and fitness for a particular use would benefit not only owners, but the general public at large. I believe it is your duty to protect the general public from manufactures who place dangerous, defective products in the stream of commerce. Your action is required, and demanded. The first time ocurred right after I purchased the car in 2019. It has stalled many times since then, before I realized I needed to keep the fuel tank at least 1/2 full at all times. Keeping it 1/2 full at all times greatly deminishes the range of travel before I have to refill. It is inconvenient and expensive since fuel has to be purchased at places other the most economical place I usually purchase my gasoline. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450517February 4, 2022
UNKNOWN OR OTHER
Car was taking by a worker at 970 fort st Lincoln park on 2/1/2022 Never return to work after that He claim to body shop owner he is going to get lunch
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449759February 1, 2022
ENGINE, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Unknown , The vehicle is a slap shift and I can't put it in sport mode as well when driving I've been in just regular automatic it will shift slow but hard when it's in slap shift it it shifts Hard and when it is in sport mode it will shift fast and hard it's like a jerk it has a very rough idol and sometimes the windshield wiper's will work sometimes they won't and my cruise control does not work and I put my code reader on it and it says $7E8 and $7E9 along with not being able to complete smog test, and it acted like it wanted to die when I was in drive through it has well over half tank gas. Also it seems to be sucking more gas and my miles are going really fait's going really fast like they're not matching what I'm actually driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449833February 1, 2022
STEERING
Ignition key difficult to pull out from starter. Sometimes difficult to start car, but it can be wiggled in or out with some effort. Dangerous if it can get removed and engine continues working. Key can be reinserted to turn off. Sometimes difficult to start. Taken to local (Tucson AZ) dealership and told that there is no VW recall for this issue. I believe there is a recall. Dealership refused to fix it. Not covered as part of warranty either. We had to pay to get it fixed. Dealership appeared not to know of existence of a recall for the ignition key problem. We request a refund. Please inform them that such a recall exists. Chapman Volkswagen 4426 E 22nd .St. Tucson, AZ (520) 445-4024 Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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