Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11463071May 2, 2022
SERVICE BRAKES
The contact owns a 2019 Volkswagen Jetta. The contact stated that when depressing the brake pedal the vehicle would lunge forward. While driving approximately 40 mph and suddenly depressing the brake pedal the vehicle lurched forward and crashed into the rear of a second vehicle. During the crash, the driver sustained an injured left hand. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 78,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11462983May 1, 2022
AIR BAGS, ELECTRICAL SYSTEM, STEERING
The clock spring in this vehicle has failed in a vehicle that currently has less than 36k miles. There were no warnings or lights prior to failure. The controls on steering wheel and the vehicle’s horn no longer work as a result. When inspected by the local dealership, they also informed us that the airbag may not deploy in the event of an accident. The dealership also told us that the replacement part is backordered and that they could not provide a date that the part would be available. The vehicle feels unsafe to drive since we do not know if the airbag works or not. VW seems to be in no hurry to provide a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462814April 29, 2022
UNKNOWN OR OTHER
The key will not go in the shut off position. My car has been lefting running for long periods. I keep messing with it and trying different pressures until it finally turns to the off position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462219April 26, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, ENGINE
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, “Please check starter system” appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW’s and appears to be an electrical switch problem. See attached VW Dealership docs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461542April 20, 2022
SERVICE BRAKES, POWER TRAIN
When I was driving my engine randomly increased rpms and i was forced to apply the brake. Regarding my brakes, my brakes make a clicking noise and sometimes have decreased braking performance at times which is a serious safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461061April 17, 2022
UNKNOWN OR OTHER
Key gets stuck in ignition when turning off the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460999April 16, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The ABS module in this vehicle has failed as the ABS, Traction Control, Airbag, and Brake lights are all on with the brake light flashing. The dealership stated a new module would be needed to have functioning anti lock brakes. In reference to case - NHTSA: 16V913, I believe the same components are the same as the power train did not change between the two vehicles. I am having the same symptoms as stated in this document but there is no recall as of yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460250April 9, 2022
SERVICE BRAKES
After a hard braking situation, the ABS, Traction Control, and Brake warning lights activated. A computer scan by the dealer indicated the ABS system failed and needs replacement (computer printout and repair estimate attached). There is a recall (16V-913) for the identical issue for the same year/make/model of my vehicle; however, the date of production is different.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460189April 8, 2022
AIR BAGS
My car's clock spring has failed causing the driver side / steering wheel airbag connection to fail in my car. I see that many other VW's including many VW Jettas in the same year of manufacture had a recall for this exact issue but searching by my VIN does not show a recall. I am informed that I am currently about the 1600th (yes, 1600) person waiting for this part on back-order from VW. If needed, I will be happy to provide the information of the auto repair facility that has diagnosed the problem. I think this is quite a lot of circumstantial evidence of a likely product defect that should warrant investigation particularly because failure of this part disables the air bag safety system. This is even more troublesome considering the unknown delivery date of the part due to the backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460061April 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 85 MPH, the vehicle experienced phantom braking, causing the vehicle to skid. The contact was afraid the vehicle would flip while driving at high speeds whenever the failure occurred. The dealer and Gunther Volkswagen Delray Beach (2401 N Federal Hwy, Delray Beach, FL 33483) were made aware of the failure but informed the contact that she needed to pay out-of-pocket for the diagnostic testing. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459873April 6, 2022
POWER TRAIN
Vehicles transmission is falling in the same manner as described by the current recall. VW claims the VIN is not covered. The car is experiencing the same issue. Many owners cannot get this fixed because VW claims the VIN is not covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459500April 4, 2022
ELECTRICAL SYSTEM:MOTORCYCLE STARTER INTERLOCK SYSTEM- CLUTCH,NEUTRAL,SIDESTAND
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving, the vehicle would vibrate and jerk. The contact also mentioned that the braking system failed to function as designed. The check engine warning light illuminated. The vehicle was taken to a local mechanic where it was diagnosed that the mechatronic unit and the dual clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459524April 4, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Received an ABS Break light flashing on my dash board. Went to the Valley Volkswagen dealer in Staunton, VA and confirmed the ABS Module needs to be replaced. This is the same part that was on Volkswagen recall 45F2/45F5 ABS and stability control becomes inoperative. With a warning A loss of vehicle control can increase the risk of a crash. This is a safety issue and needs to be repaired as soon as possible. I'm driving an vehicle that is unsafe to drive. Please include my VIN # in this recall. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459254April 1, 2022
SUSPENSION
Since we've owned it (bought new), every coil spring has broken. The last one is being repaired today at the VW dealership. The car has about 77k miles. I have never had any springs break on any other car, and one had 120k miles on it. This is obviously a car defect and the part has been recalled for the golf and several other vehicles. This is also a safety hazard; what could happen if one breaks while going 70mph down a busy highway? I believe the first one broke maybe 4 years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459284April 1, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A recall was issued for the ABS software upgrade which my car was updated in 2017. That is within the 10 year timeframe. Since then, my abs light has went on and off. We kept resetting as advised by Sisk Automotive in Hopkinsville, Ky (not a VW dealer). Wyatt Johnson in Clarksville, Tn completed the recall in 2017. In Feb 2022, the abs has failed creating ECP fault and almost every light on the dash is now on. I believe the abs should have been replaced in 2017 and the dealer just put a quick fix to say the recall was complete. I need help fixing my unsafe car that VW failed to fix in the original recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459103March 31, 2022
EXTERIOR LIGHTING
The contact owns a 2009 Volkswagen Jetta. The contact stated that the headlights and the turn signal lights had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the wiring was damaged. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The approximate failure mileage was 355,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459039March 30, 2022
POWER TRAIN, ELECTRICAL SYSTEM
-The Jetta Hybrid relies on a control unit, called the "Mechatronic unit" to decouple the gasoline engine from the transmission. This, in turn, transfers propulsion to the electric motor, inside the transmission housing. The "Mechatronic" is a highly specialized component, the "brains" of the Jetta's hybrid powertrain, and, therefore, can only be found in the Jetta Hybrid. -Market sales data says that a scant 8,515 Jetta Hybrids were manufactured across model years 2013 - 2016. -An open NHTSA safety recall, 34J6, has been applied to a cross section of the total 8,515 Jetta Hybrids produced. -Per recall 34J6, exactly 2,149 Jetta Hybrids have been included by VIN# in this recall. -Safety recall 34J6 specifically addresses the "Mechatronic Accumulator Housing". -Recall description: Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit), leaking and leading to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. There could be a sudden loss of power to the wheels, potentially leading to a vehicle crash. -This describes EXACTLY the problem we have had TWICE with our 2013 Jetta Hybrid. -Mechatronic unit failed and had to be replaced on our dime at 70,683 miles; 30 June 2016 -Mechatronic unit has failed us again on 16 March 2022 at 142,758 mi. -Exact diagnosis from the VW dealer reads: [error code] P0841 Transmission Fluid Pressure Sensor / Switch. MECHATRONIC UNIT HAS FAILED INTERNALL. CAN NOT GET SEPARATE FROM TRANSMISSION. NEED TO REPLACE TRANSMISSION $7,163. -Our vehicle's VIN# was NOT included as part of 34J6, despite the part that is subject of recall 34J6 having failed us twice. -$7,136 repair estimate is more than the resale value of the vehicle. -We request that NHTSA extend safety recall 34J6 to include our VIN# to compel VW to fix the vehicle. Since Volkswagen no longer stocks the "Mechatronic Un
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458873March 29, 2022
SERVICE BRAKES
The brake system has malfunctioned, and I would be happy for you to inspect it. The brakes come on suddenly when the foot brake is not being applied. The car will not move when this happens, creating a very dangerous situation on the road. I have been stranded in a lane with cars zooming around me. Everyone is at risk. A tech on the VW helpline confirmed the problem with my mechanic and suggested two very expensive fixes which have not resolved the problem. There have been no warning indicators for this problem. It happens randomly and unexpectedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458504March 27, 2022
STEERING
About 5-6 times my steering locked up as I was mid turn but thankfully only for a second or two but a few of those times I was traveling at a high rate of speed on the highway in the center lane with cars on either side of me. Another time I was turning onto the highway and trying to beat the long line of cars that just got a green light and as I was mid turn my steering locked up and I fishtailed into the center lane almost into oncoming traffic. Had I been a more inexperienced driver neither of those times would have ended well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458402March 26, 2022
SERVICE BRAKES, STEERING, FUEL/PROPULSION SYSTEM
You will be driving the car and it will shut off with no warning. You can not steer th ecat you have no brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta