Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11458136March 24, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact stated that after the vehicle was taken to the dealer for a software update; after the software update was performed, the HVAC system failed to operate as designed. The contact stated that the heater would temporarily operate to a set temperature and then the system would then become inoperable. The contact was concerned about the extremely conditions and driving the vehicle without heat. The vehicle was taken to the dealer however, the mechanic was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000. The contact stated the vehicle was taken to 2 dealers and repairs were not made on the vehicle. Also, the car failed the admissions test and will not operate correctly under cold weather conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457976March 23, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN
VW issued a recall (20E064000) for the transmission failing to engage though VW is claiming vehicles within the year range specified and with the exact same problem are not included in the recall. A quick search on complaints on Safercar.gov will show VW is not actually fixing this issue but pushing customers along saying they are not covered. This is a huge safety issue that VW is skirting around. I was told my car - within the years affects and with the same problem - is not included in this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457912March 22, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
When I started the car an alert came on the said the door there was a driver door contact switch error. When I was trying to back up the emergency brake came on. The door was closed. There was an electric parking break error. Also a start stop error. When trying to go forward the parking brake kept coming on. I was going 10 mph and the e brake engaged and would not let me out unless I turned off the car and turned it back on. When I brought it to the dealership they ran tests on it and they said it was the door wiring harness. There is problem with it and IT IS NOT SAFE TO DRIVE. When driving around corners it also has a tendency to want to depart you from the lane. It will try to kick you out of the lane even if you are in the middle of the lane. It has done this around corners and when driving straight. It caused my sister to be driven off the road. This has been brought to the dealerships attention and they found a problem with the lane departure and told me that they could fix it and then they came right back and told me that there was nothing wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457299March 18, 2022
SERVICE BRAKES
VW said it is the ABS module. It appears they had this same problem in a previous recall. Safety Recall 45F2 - ABS Control Module Software Certain 2009-2010 Model Year Volkswagen Vehicles They said any or all of the of the components represented by the warning lights may not work. With ABS, traction control, brake & airbag potentially not working that could harm me & my occupants as well as other drivers on the road The component has not been replaced yet as it has taken 4weeks already for the part to come in. It is scheduled to be replaced 3/28/22 I got a warning with three beeps then warning lights come on & stay on (ABS, TRACTION CONTROL, BRAKE, AIRBAG, TPMS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457324March 18, 2022
AIR BAGS, ELECTRICAL SYSTEM
The clock spring in the steering wheel has failed, causing the air bag and horn (along with the steering wheel-controlled electrical systems) to stop working. This has been confirmed by a local Volkswagen dealership service department. The part is under extended warranty due to a prior recall, but in reality this recall apparently isn’t worth much, as the part has been backordered for several months and won’t be obtainable for up to another 6 months, or more; no actual date has been committed to. The Volkswagen service department also stated they cannot/will not temporarily fix or ameliorate the current failure of basic safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457327March 18, 2022
POWER TRAIN, UNKNOWN OR OTHER
I stopped at a red light and when it turned green the car wouldn't move and the RPM's were hung. I was almost rear ended and stuck in an intersection due to this failure. After getting the car to go about 5 MPH without being able to switch gears I was able to pull over to a safer location. I had the car towed to my dealer but they deemed it was a wear and tear issue and blamed bad driving style and cost $3,130 to replace the clutch and flywheel. There were no signs of wear on the clutch and no vehicle indications from the control panel. In addition, the car was brought in for a tire rotation and complementary VW multi-point inspection with no issues cited just a week before this failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457134March 17, 2022
UNKNOWN OR OTHER
Car won't start. I have had to call AAA every other day because my car is not starting. It won't start unless I drive it every day. One month after buying the car I was having trouble with it starting. Purchased a new battery,in2020.Drivetime should be investigated for taking advantage of a senior citizen.having had cars in the past I have never had anything like this VW Jetta.It was not because of the weather either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456855March 15, 2022
VISIBILITY/WIPER
The windshield wiper motors are extremely noisy. There is a knock technical service bulletin on this issue but VW says it is not covered as a recall. The issue is that water gets into the improperly sealed motor and then starts to rust the internal metal and then a very loud, noisy whining sound emits from the motor. It should be a recall and it should be replaced for free by Volkswagen. I don’t understand why I should foot the bill for their mistake or their parts supplier’s defect. It does affect safety because the loud wiper motor is a distraction to driving, as well as the unit can potentially seize in the future and cause complete failure of the wiper system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456871March 15, 2022
POWER TRAIN
At 22,000 miles I took the vehicle in for routine servicing with no apparent transmission problems and was told it needed a warrantee repair. The part number was 0 CG 300045H011. The codes on their computer assessment was P189A, collect clearance; P073A (stuck in fifth gear) and P073F(unable to change 1st gear).Crown VW in Lawrence Kansas treated me nicely and it took 6 weeks to get the parts to make the repair. I assumed they knew what happened and there was a reason for it. After the check engine light came on, it developed a rough idle when it was warm, but not while cold. No apparent problems driving. That was also true the first time the Xmission needed to be replaced. . The computer now gave us the codes P17BF–hydraulic pump; and P0841, transmission fluid pressure sensor A performance . the cars' second transmission was part #0CG300045H015 II understand that this VIN is not part of 2015 Volkswagen Jetta hybrid campaign #19 5866000.Volkswagen's number for this recall is 34J6 On both occasions I did not recognize a problem with the Xmission. These are low mileage transmissions. They cannot tell me why these failure codes appear. They are not trained to open up and look inside the transmissions. I spoke to Patrick B in customer care at 800 9228987. He was unable to provide any information. The people at crown have been nice and cooperative. I do not know why either transmission failed. I do not know if it put me in danger. I do not know if the next transmission will have the same problem. I do not know if it is ethical to sell this vehicle once the transmission is replaced. I do not know if lemon Laws apply. They do not know if this defect puts me at risk for a sudden catastrophic failure. The car is currently in the shop at Crown Volkswagen in Lawrence Kansas. It will take 6 weeks For the part when the ports were workingI do not know if this is the right place to report this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456274March 11, 2022
AIR BAGS
The contact owned a 2013 Volkswagen Jetta. The contact stated while making a left turn at 5 MPH, a motorcycle crashed into the passenger’s side of the vehicle at a high rate of speed. The driver’s side air bags did not deploy; however, the passenger side side-curtain air bags deployed and then deflated. The passenger sustained neck injuries and was taken by ambulance to seek medical attention. The motorcycle rider died on the scene. The emergency services arrived on scene to administer assistance to those injured on scene. The driver also sustained bruises after the radio and window glass struck her chest and was taken for further tests. A police report was filed. The vehicle was towed from the scene to a junkyard and deemed totaled by the Insurance provider. The manufacturer was not notified of the failure. The failure mileage was approximately 24,600.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11456226March 10, 2022
ENGINE, ELECTRICAL SYSTEM
The mechanics at Volkswagen found a hairline crack in my mechatronics unit for my Volkswagen Jetta hybrid 2013. They would not fix it even though it was the software that caused it. “Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2015 Jetta Hybrid vehicles equipped with a DQ200 7-Speed DSG Automatic Transmission. Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure. Consequence: A decrease in transmission oil pressure can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of a crash. Remedy: Volkswagen will notify owners, and dealers will update the transmission software, free of charge. The software remedy is currently under development. The recall is expected to begin February 4, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 34J6. The problem is my unit already had the hairline crack before they updated the software. They were saying it was my fault and I have to pay out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455485March 7, 2022
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2010 Volkswagen Jetta. The contact stated she was unable to start the vehicle, due to a battery shortage. The contact stated that the warning light was illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the battery to be replaced. The battery had been replaced three-time. The contact also stated that the rear lights failed to operate. The vehicle was not diagnosed or repaired. A dealer was not contacted. Additionally, while driving 75 MPH, the sunroof detached from the vehicle. The contact stated that there was no injury. The contact stated that the air bag warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455516March 7, 2022
UNKNOWN OR OTHER
THE IGNITION SWITCH, WON'T TURN TO SHUT OFF/ COME ON. Having to sit in the car for long periods of time, in a HIGH CRIME AREA! Checked on line and others are having the same problem as I am. It has happened several times. The first time was on 02/26/2022; 03/01/2022; 03/03/2022; 03/05/2022; 03/07/2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455562March 7, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
I was driving on the street and my check engine light popped on as I was making a turn at about 35 miles an hour my car kicked into neutral and when pressing the gas just revved the engine. I was fortunate there was no oncoming cars as I made the turn or I would have been killed. Had this happened on the highway I could of caused a major reck killing multiple people. I was fortunate and pulled over to the side and had the car towed to a mechanic. He took a look and said there was a significant leak coming from the transmission and I should take it to a VW dealership because there are a lot of recalls for this type of stuff. I had it towed to VW and they're professional mechanic said it was a hairline crack in the transmission that caused an oil leak into the electronic gearbox which caused the loss of control and power. They said there is no recall and it would be a $12,000.00 fix. The car has 47K original miles on it, no wrecks, and I've never missed an oil change. Had I not quickly reacted I could of caused a car accident injuring or killing myself or someone else. This is unbelievable that VW is not being held responsible for this. There is a recall for this exact problem Recall Number: 34J6 but for some reason it does no include my specific Jetta. How is that possible?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454835March 2, 2022
POWER TRAIN
The power train failed while driving on a busy highway at about 50 mph on 2/19/2022. The warning light on the dashboard indicated a hybrid system failure. We were able to coast to the side of the road. The service center says the transmission needs to be replaced. This is exactly the transmission problem described in recall 34J6, but that recall did not apply to our VIN. This problem has been reported online by other drivers who were also not covered by that recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454781March 2, 2022
POWER TRAIN
I was driving to the store and my transmission disengaged and I had to coast to the shoulder. I had the Jetta towed to the dealer and they said it needs a new transmission. My vehicle has under 70k miles on the chassis and this transmission has been recalled in other countries but not in the US, this makes no sense to me and Volkswagen refuses to take any accountability for this defect even though it’s a known problem. My vin number wasn’t under the recall they claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454915March 2, 2022
STEERING, SUSPENSION, POWER TRAIN
1.It's not stable to drive in highway. Problem starts at around 55mph. 2. When I stop in traffic light suddenly rpm goes up and car jumps forward. It happened several times. The car was warm and in drive mode. I'm sure it shouldn't do this. Now when I stop in traffic light and pedestrian crossing in front of me, every time I put it to neutral and hold brake, in other ways just holding brake sometimes can not stop the car. If someone calls me I give more details.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454659March 1, 2022
POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving at various speeds, the clutch failed to engage. The contact received a recall notification for NHTSA Campaign Number: 19V866000 (Power Train) and the vehicle was taken to the dealer who informed the contact that the vehicle failure was not related to the recall. The dealer diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken Piazza Volkswagen of Ardmore (150 W Lancaster Ave, Ardmore, PA 19003) where it was diagnosed that the failure was related to the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454681March 1, 2022
POWER TRAIN
The contact's wife owns a 2014 Volkswagen Jetta. The contact stated that while the vehicle was parked, there was oil leaking onto the ground. The vehicle was taken to two independent mechanics and diagnosed with a transmission coolant assembly leak. One of the mechanics related the failure to NHTSA Campaign Number: 14V182000 (Power Train) however, the VIN was not included in the recall. The contact was informed that the transmission oil cooler assembly and the intake manifold gasket needed to be replaced. The vehicle was then taken to the dealer and diagnosed with a rear transmission leak. The dealer informed the contact that the rear main seal needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454720March 1, 2022
ENGINE
The contact owns a 2012 Volkswagen Jetta. The contact stated that while operating the vehicle, the check engine light would remain illuminated. Additionally, the vehicle experienced hard starts and rough idling. The vehicle was taken to the local dealer who replaced the spark plugs and decarbonize the engine however, the failure persisted. The vehicle was later taken to an independent mechanic who changed the coil pack and fuel sensor but the failure was not resolved. The manufacturer was not yet notified of the failure. The failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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