Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10514420May 31, 2013
ENGINE
MY ENGINE CHECK LIGHT CAME ON, FOLLOWED BY THE GLOW PLUG LIGHT AND THEN MY ENGINE STALLED AND DIED 30 SECS LATER. MY HAZARD LIGHTS, DASHBOARD LIGHTS, ETC FUNCTIONED, BUT I COULD NOT BRING THE ENGINE BACK TO LIFE. POLICEMAN SUGGESTED IT MAY BE A FUEL PUMP, BECAUSE WHEN I TRIED THE ACCELERATOR PEDAL WHILE TRYING TO START THE CAR, IT DID NOT HELP. I HAD 3/4 TANK OF DIESEL STILL IN MY TANK AND I ALWAYS FILL AT THE SAME PUMP WHICH HAS A YELLOW HANDLE AND SAYS "DIESEL" AND I AM THE ONLY ONE WHO HAS FILLED THE TANK ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514076May 29, 2013
ENGINE, ELECTRICAL SYSTEM
THE VEHICLE STALLS WHENEVER DRIVING IN WET CONDITIONS ON THE HWY WHILE SNOWING OR RAINING. I HAVE LOST CONTROL OF THE VEHICLE AND HAVE BROKEN DOWN ON THE SIDE OF THE ROAD WITH NO SHOULDER AND FACING AN UPHILL INCLINE. ON EACH OCCASION I HAVE HAD MY CHILDREN IN THE VEHICLE WITH ME AND FACING HEAVY TRAFFIC IN BOTH DIRECTIONS. I WAS FORTUNATE TO HAVE A HIGHWAY PATROL OFFICER ASSIST ME IN PUSHING THE CAR TO OFF THE HIGHWAY THE LAST 3 TIMES. EACH TIME, THEY INFORMED ME THAT I SHOULD CONTACT VOLKSWAGEN AND LET THEM KNOW BECAUSE IT SHOULD DEFINITELY BE A FACTORY RECALL BASED ON THE DANGEROUS CIRCUMSTANCES. THE PROBLEM HAS BEEN IDENTIFIED ON TDI FORUMS HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=239987&PAGE=6 AS A WIRE CHAFING CONDITION CAUSED BY THE VIBRATION OF THE DIESEL ENGINE. I TOOK MY VEHICLE TO THE REPAIR SHOP 3 DIFFERENT TIMES AND THEY WERE UNABLE TO IDENTIFY THE PROBLEM BECAUSE EACH TIME I WAS ABLE TO GET THE VEHICLE TO THE SHOP THEY WERE UNABLE TO MATCH THE DRIVING CONDITIONS THAT I WAS DRIVING IN AND EACH TIME I WAS ABLE TO START THE VEHICLE AFTER ALLOWING THE VEHICLE TO SIT FOR A PERIOD OF TIME IN ORDER TO ALLOW THE ENGINE COMPARTMENT TO DRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514091May 29, 2013
FUEL SYSTEM, DIESEL
THE CAR COMPLETELY LOST POWER WHILE IN MOTION AND I HAD TO PULL OFF THE ROADWAY IN HEAVY TRAFFIC. THE DEALER TOLD ME THAT THE TDI (DIESEL) FUEL SYSTEM HAD A COMPLETE FAILURE AND IMPLODED INTO MANY VERY SMALL METAL PARTS. VW IS REPLACING THE ENTIRE FUEL SYSTEM, BUT NOT THE ENGINE. I BELIEVE METAL IN THE FUEL LINES IS CAUSE FOR A COMPLETE ENGINE REPLACEMENT AS THEY CANNOT PROVE THE CONTAMINATION WAS LIMITED TO THE FUEL LINES. THE CAR IS LESS THAN 4 MONTHS OLD AND HAS 5500 MILES TOTAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513920May 28, 2013
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WHILE ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED TO THE CONTACT THAT THE DIESEL FUEL INJECTOR FAILED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513949May 28, 2013
ENGINE, FUEL SYSTEM, DIESEL
WE WERE DRIVING OUR 2009 VOLKSWAGEN JETTA TDI DOWN THE HIGHWAY AT 65MPH ON FRIDAY MAY 24, 2013 WHEN SUDDENLY THE CAR BEGAN TO SHAKE AND SHUDDER VIOLENTLY. IT WAS VERY SCARY AND THEN IT SEEMED THAT THE POWER WAS COMING IN AND OUT. BECAUSE OF THE SUDDEN SHAKING AND LOSS OF POWER, I HAD TO VERY QUICKLY PULL TO THE SIDE OF THE ROAD, TO AVOID CAUSING AN ACCIDENT ON A HEAVILY CONGESTED HIGHWAY ON A HOLIDAY WEEKEND. THE VEHICLE IS ALWAYS SERVICED BY THE DEALERSHIP (INCLUDING ALL OIL CHANGES) AND IS UP TO DATE ON ALL PERTINENT MAINTENANCE. THE DEALERSHIP HAS DIAGNOSED THE VEHICLE WITH A FAILED HIGH PRESSURE FUEL PUMP (HPFP) AND HAS ACCUSED US OF SOMEHOW ALLOWING METAL INTO THE DIESEL FUEL (THEY EVEN HAD SOME METAL "SAMPLES" TO SHOW ME AT THEIR SERVICE COUNTER, HOW BIZARRE). I WENT BACK TO THE FUEL STATION WHERE WE LAST FILLED UP AND SPOKE TO THE MANAGER, WHO SAID THERE HAVE BEEN NO REPORTS OF ANY ISSUES RELATED TO CONTAMINANTS OF ANY KIND IN THEIR DIESEL FUEL. WE ARE STUCK WITH A $6,000 BILL FOR A DEALER-MAINTAINED CAR THAT HAS ~83,000 MILES ON IT AND IS JUST OVER 3 YEARS OLD, IN ADDITION TO THE FRIGHT OF A VIOLENT LOSS OF THE VEHICLE'S POWER, AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513956May 28, 2013
SEATS
HEAT SEAT CONTROL AT 5 ONLY AVAILABLE. AFTER A NUMBER OF TIMES STARTED BURNING SEATS. LEATHER IS MELTED. NO LONGER USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513503May 25, 2013
ENGINE
ON WEDNESDAY 5/22/13 I WAS DRIVING MY 2009 VW JETTA TDI AT ABOUT 45MPH WHEN ALL THE SUDDEN THE CHECK ENGINE LIGHT CAME ON, THE GLOW PLUG LIGHT STARTED FLASHING, AND ENGINE FAULT WORKSHOP CAME UP ON MY DISPLAY. THE CAR LOST POWER AND WASN'T RUNNING RIGHT. I IMMEDIATELY STOPPED THE CAR AND CALLED MY LOCAL VW DEALERSHIP TO SEE IF THE CAR WAS SAFE TO DRIVE. (WARNING IF THIS HAPPENS TO YOU DO NOT DRIVE THE CAR NO MATTER WHAT THE DEALERSHIP SAYS!!!!!) THE VW DEALERSHIP SAID IT WAS SAFE TO DRIVE THE CAR TO THE DEALERSHIP SINCE ALL THE WARNING LIGHTS WHERE ORANGE AND NOT RED. THE CAR HAD VERY LOW POWER WHILE DRIVING TO THE DEALERSHIP AND EVENTUALLY DIED. I THEN TOWED THE CAR TO THE DEALERSHIP AND AFTER 2 DAYS GOT THE DREADED CALL THAT THE HPFP(HIGH PRESSURE FUEL PUMP) HAD FAILED AND SENT METAL SHRAPNEL THROUGHOUT THE ENTIRE FUEL SYSTEM . VW IS TELLING ME THIS IS GOING TO COST ME $7,000 TO FIX WHICH IS ABSOLUTELY ABSURD SINCE VW IS VERY AWARE OF THIS PROBLEM AND HAS COVERED THE COSTS FOR OTHER PEOPLE WHEN THIS HAS HAPPENED. I DON'T THINK IT IS RIGHT THAT A 4 YEAR OLD CAR WITH 80K MILES ON IT SHOULD HAVE A REPAIR COST THIS HIGH. THERE SHOULD BE SOME SORT OF FAIL-SAFE ON THE HPFP THAT WHEN IT FAILS IT DOES NOT SEND METAL SHRAPNEL THROUGHOUT THE FUEL SYSTEM. I AM CURRENTLY WRITING LETTERS TO THE DEALERSHIP AND TO VW AMERICA TO LET THEM KNOW MY DISAPPOINTMENT IN THEIR PRODUCT. THIS PROBLEM IS HAPPENING WAY TO OFTEN TO NOT HAVE A RECALL ON THIS CAR. I ALSO FIND IT FUNNY THAT THE DEALERSHIP MADE A CALL TO VW OF AMERICA BEFORE THEY CALLED ME TO TELL ME WHAT WAS WRONG SOUNDS LIKE THEY KNOW THERE IS A ISSUE HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513445May 24, 2013
SUSPENSION
ONE OF THE REAR COIL SPRINGS BROKE WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513280May 23, 2013
ENGINE, POWER TRAIN
JETTA HYBRID. LOSS OF TRACTION WHILE ASCENDING STEEP DRIVEWAY. NEVER HAPPENED BEFORE EVEN WITH ANOTHER HYBRID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513289May 23, 2013
ENGINE
LAST YEAR, ENGINE LIGHT CAME ON EVEN THOUGH THE CAR WAS DRIVING FINE. I TOOK IT TO DEALER AND SAID PROBLEM WAS DUE TO DEFECT IN EXHAUST FLAP. HE ASKED ME TO PAY $770.00. LUCKILY, THERE WAS RECALL ON THE SAME A MONTH LATER. DEALER FIXED IT, BUT ENGINE LIGHT STILL IS ON. HE TOLD ME THAT ONE OF OXYGEN SENSOR IS FAULTY NOW CAUSED BY EXHAUST FLAP PROBLEM AND SAID IT IS NOT COVERED BY RECALL AND ASKED TO PAY $550.00. VW REFUSED TO CORRECT THE PROBLEM. NOW, I CAN'T EVEN INSPECT THE CAR. PRESENT PROBLEM IS CAUSED BY ANOTHER RECALLED DEFECTIVE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513073May 21, 2013
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
THE PROBLEM IS THE INTAKE MANIFOLD AND THE INTAKE VALVES STUCK FROM EXCESSIVE CARBON BUILDUP. IT WAS REPLACED IN FEB 2011 AND NOW NEEDS REPLACING AGAIN. PROBLEM IS, NOW I'M OUT OF THE WARRANTY PERIOD AND THE DEALER IS SAYING I WOULD HAVE TO PAY FOR THIS MYSELF. THEY ALSO ADDED THAT THERE WAS ONLY A 1 YEAR WARRANTY FOR THE FIRST TIME THIS WAS REPLACED IN FEB 2011. THERE HAVE BEEN MANY COMPLAINTS ON THE INTAKE MANIFOLD AND NO RECALL FROM VOLKSWAGEN. IF THE DECARBONIZATION HAD BEEN DONE WHEN THE INTAKE MANIFOLD HAD BEEN REPLACED THE FIRST TIME, THIS WOULD HAVE NEVER HAPPENED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512634May 18, 2013
ENGINE, SUSPENSION, FUEL SYSTEM, GASOLINE
WOULD LIKE TO KNOW IF THERE IS ANY RECALLS ON MY JETTA. I CHECK ENGINE LIGHT COMES ON. I TOOK IT TO 4 REPAIR SHOP AND NO ONE COULD FIND WHATS WRONG WITH IT. I'VE PAID OVER 1200 ON OTHER REPAIRS. WHAT CAN I DO . *TR THANKS CHRISTINA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512599May 17, 2013
VEHICLE SPEED CONTROL
DRIVING AT 40 MILES PER HOUR, AS I ACCELERATED TO PASS ON THE LEFT, THE CAR WENT INTO LIMP MODE AND ACCELERATED IN SLOW MOTION, IT TOOK ABOUT 1/2 MILE TO GET UP TO 45 MPH. THEN I NOTICED THE DASHBOARD LIGHT CAME ON WHILE I WAS STILL DRIVING, NOW ATTEMPTING TO GET ON TO THE INTERSTATE. ACCELERATING AT ABNORMALLY SLOW SPEEDS, IT TOOK ABOUT A MILE TO GET UP TO 60. I THEN DETERMINED FROM THE MANUAL THAT THE LIGHT WAS A "GLOW PLUG" LIGHT. I CALLED THE DEALER AND THEY INFORMED ME I COULD CONTINUE DRIVING THE CAR, BUT I SHOULD BRING IT TO THEM RIGHT AWAY. THE CAR DROVE FOR APPROXIMATELY 6 MILES, AT WHICH TIME THE RED BATTERY LIGHT CAME ON, AND THE CAR COMPLETELY DIED. I HAD TO CROSS TWO LANES OF TRAVEL IN ORDER TO GET TO THE SHOULDER OF THE ROAD. BY THE TIME THE TOW TRUCK CAME, MY LOCAL DEALER WAS CLOSED, AND I WAS FORCED TO CALL A LOCAL REPAIR SHOP OWNER THAT WORKS ON NOTHING BUT VWS AND AUDI'S. (THIS SHOP IS TRUSTED, AND HAS WORKED ON MY VEHICLES FOR 8+ YEARS). HE DIAGNOSED IT AS FUEL PUMP PROBLEM, AND CONFIRMED THAT IT WAS ONLY DIESEL IN THE TANK. I CONTACTED VW USA, WHO WANTED TO TAKE NO ACTION AND STATED THAT THERE WAS NO RESTITUTION, NOR WOULD THEY TAKE ANY ACTION UNLESS INSPECTED AND DIAGNOSED BY A DEALER. SADLY, VW OBVIOUSLY IS AWARE THEY HAVE A RECURRING PROBLEM, AND THIS PUMP SEEMS TO BE EITHER ON BACK-ORDER OR HOARDED BY THE DEALERS, THUS MADE UNAVAILABLE. AT THE CURRENT TIME, MY LOCAL REPAIR SHOP IS WORKING DILIGENTLY TO FIND A PUMP SOMEWHERE IN NORTH AMERICA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512420May 16, 2013
STRUCTURE:BODY, WHEELS
APPARENTLY THIS CAR WAS IN A SERIOUS FRONT END ACCIDENT THAT WAS NOT REPAIRED PROPERLY. I PURCHASED THIS CAR FROM CARMAX. I WAS UNAWARE OF THE PREVIOUS ACCIDENT. IT WAS ONLY UNTIL I HAD MY WINDSHIELD REPLACED AFTER TAKING A STONE TO IT THAT MANY PROBLEMS WERE SHOWN TO ME INCLUDING PARTS MISSING, BENT RIM, FRAUDULENT REPRESENTATION BY CAR MAX. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10512239May 15, 2013
ENGINE
ENTIRE CAMSHAFT HAS TO BE REPLACED, CAR IS INOPERABLE. THIS IS APPARENTLY A KNOWN ISSUE BUT VW OF AMERICA WILL NOT ACKNOWLEDGE THIS OR HELP WITH THE REPLACEMENT COST, WHICH IS SUBSTANTIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511961May 14, 2013
FUEL SYSTEM, DIESEL
THE CAR WAS FUELED UP WITH DIESEL FUEL DURING A ROAD TRIP. AFTER DRIVING FOR SEVERAL HOURS AFTER THE REFUEL ON THE HIGHWAY IN THE EVENING, THE GLOW PLUG SENSOR FLASHED, FOLLOWED BY A SUDDEN LOSS OF POWER. THE CAR WAS PULLED OVER TO THE SHOULDER AND UNABLE TO BE RE-STARTED. THE CAR WAS THEN TOWED TO THE CLOSEST VW DEALER. THE DEALER DETERMINED THAT THE FUEL PUMP FAILED, CAUSING METAL FRAGMENTS TO BE SENT THROUGHOUT THE FUEL SYSTEM. VW DEALER WILL NOT WARRANTY THE HPFP FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512014May 14, 2013
STRUCTURE:BODY, AIR BAGS
EVEN AFTER SUCH A BIG CRASH AIR BAG DID NOT DEPLOY. VEHICLE WAS TOTALED.I AM NOT SERIOUSLY INJURED BUT HAVE SEVERE PAIN IN THE NECK AND SHOULDERS.I AM THE LUCKY ONE THAT I SURVIVED WITH OUT ANY MAJOR INJURIES BUT TOO WORRIED ABOUT THE AIRBAGS BECAUSE LOT OF PEOPLES OUT THERE DRIVING THE SAME MODEL. PLEASE CONSIDER THIS HAS HIGH PRIORITY. I HAVE PICTURES OF THE CAR THAT I CAN SEND IN CASE YOU NEED THEM. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10512036May 14, 2013
FUEL SYSTEM, DIESEL
DURING A NORMAL FUEL FILTER REPLACEMENT I NOTICED METAL SHAVINGS IN THE FUEL FILTER. HAVING BEEN AWARE OF THE FAILURE RATE OF THE HP PUMP ON THE TDI'S I TOOK IT TO MY LOCAL VW DEALER THE NEXT DAY. THE SERVICE MANGER ASSISTED ME PERSONALLY. THE TECHNICIAN REMOVED THE FUEL FILTER AND IN THE BOTTOM OF THE FUEL FILTER THERE WERE SHAVINGS PRESENT. HE THEN REMOVED TANK FUEL PUMP AND THERE WAS NO EVIDENCE OF WATER NOR GAS FOUND IN THE DIESEL TANK. THE DEALERSHIP CALLED VOA'S TECH LINE AND WITHIN A HALF AN HOUR I WAS GIVEN A FREE LOANER CAR. MOST MAJOR PARTS WERE REPLACED IN THE FUEL SYSTEM INCLUDING THE HPP, THE REGULAR FUEL PUMP, ALL FOUR INJECTORS AND ALL OF THE FUEL LINES IN THE FUEL SYSTEM. THE DIESEL IN THE TANK WAS DRAINED THE TANK WAS FLUSHED OUT AND REFILLED WITH FRESH DIESEL AS WELL AS ALL OF THE FUEL FILTERS WERE REPLACED. THE CAR WAS RETURNED TO ME ON THE 30TH OF APRIL 2013 WITH A FULL TANK OF DIESEL AND COMPLETELY DETAILED. THE CAR SEEMS TO BE RUNNING JUST FINE BUT THEN AGAIN IT WAS RUNNING JUST FINE WHEN I DISCOVERED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511605May 13, 2013
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING ON INTERSTATE VEHICLE SUDDENLY LOST ALL POWER JUST LIKE IGNITION TURNED OFF. ALMOST WAS REAR ENDED DUE TO SUDDEN SLOWING DOWN. HAD TO PULL OVER TO LEFT LANE ON VERY BUSY INTERSTATE BECAUSE I WAS IN CARPOOL LANE. HAD LIMITED SHOULDER AREA TO STOP. NO POWER STEERING OR BRAKES. ONCE STOPPED TRIED TO START ENGINE. IT WOULD TURN OVER BUT NOT START. CONTINUED ATTEMPTS CAUSED ENGINE PRESSURE WARNING. HAD TO BE TOWED FROM BUSY INTERSTATE LEFT LANE. NOW THE CAR HAS FAILED LIKE THIS WHILE ON THE ROAD 3 TIMES. THERE IS NO WARNING OR INDICATION OF FAILURE. CAR JUST DIES. ALL THREE INCIDENTS WHERE WHILE DRIVING DOWN THE ROAD. 2 WERE ON HILLS NEAR STOP SIGN AND I HAD TO ROLL VEHICLE BACK AROUND OTHER CARS TO SAFE PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511624May 13, 2013
EXTERIOR LIGHTING
VEHICLE HAS NO FUSE DIAGRAM AND LIGHTER FUSE REPEATEDLY BLOWS.UNABLE TO GET HELP ON LEASED VEHICLE WITHOUT PAYING FOR SERVICE. I UNFORTUNATELY CANNOT ACCESS SIMPLE FUSES WITHOUT HAVING A DIAGRAM. I WAS PUT IN HARMS WAY BY ACCIDENTALLY REMOVING BRAKE LIGHT FUSE. I AM NOT ABLE TO FIND A DIAGRAM ON THE INTERNET OR VW WEBSITE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta