Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10508928April 20, 2013
FUEL SYSTEM, DIESEL
2010 VW JETTA TDI'S CHECK ENGINE AND GLOW PLUG LIGHTS WENT ON. VEHICLE ERROR CODE READ P0087. VEHICLE ENTERED "LIMP MODE" AND TURBO STOPPED FUNCTIONING. TOWED VEHICLE TO VW DEALERSHIP FOR DIAGNOSIS SUSPECTING IMMINENT HPFP FAILURE AT MY COST. PAID THE DEALERSHIP $100 TO DIAGNOSE THE VEHICLE. DEALER DETERMINED IT WAS A SECONDARY FUEL PUMP ISSUE, REPAIRED THE PUMP, AND CLEARED THE CODE, WHICH COST ME APPROXIMATELY $760. WITHIN 2 HOURS OF PICKING UP MY VEHICLE, THE CHECK ENGINE AND GLOW PLUG LIGHTS WENT BACK ON, VEHICLE ENTERED "LIMP MODE" AND THEN COMPLETED STALLED. THE VEHICLE WOULD NOT RE-START. VEHICLE WAS TOWED BACK TO VW DEALERSHIP, THIS TIME AT THEIR COST. DEALER PROVIDED ME WITH A RENTAL CAR, AT THEIR COST. ONE DAY LATER, DEALER DIAGNOSED ISSUE AS A CATASTROPHIC HIGH PRESSURE FUEL PUMP FAILURE (HPFP). DUE TO THE DISINTEGRATION OF THE HPFP, SHARDS OF METAL ENTERED THE ENGINE AND FUEL SYSTEM. THE DEALER INFORMED ME THAT A LARGE PORTION OF THE VEHICLE'S FUEL SYSTEM WOULD NEED TO BE REPLACED AS A RESULT OF THIS HPFP FAILURE. WHILE THE VEHICLE IS NOT UNDER WARRANTY ANY LONGER, VW CHOSE TO COVER THE REPAIR (PERHAPS IT IS DUE TO FACT THAT I BROUGHT THE VEHICLE IN AND MADE THEM AWARE OF MY SUSPICIONS, YET THEY CHOSE TO SLOUGH OFF MY DIAGNOSIS). FROM THE NUMBER OF COMPLAINTS THAT I HAVE READ ABOUT THIS SAME ISSUE OCCURRING TO COUNTLESS OTHERS, VW IS CLEARLY AWARE OF THE ISSUE, AND SHOULD MOST CERTAINLY RECALL THIS VEHICLE FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508891April 20, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, DIESEL
WAS DRIVING ALONG AND CAR LOST POWER, ENGINE QUIT AND WOULD NOT RESTART. HAD CAR TOWED TO DEALER WHERE THEY DIAGNOSED THE PROBLEM AS A HIGH PRESSURE FUEL PUMP FAILURE. ALL INJECTORS, FUEL LINES, AND ASSOCIATED PARTS TO BE REPLACED. TANK HAS TO BE DRAINED AND FLUSHED. DEALER SAID VOLKSWAGON WOULD COVER ALL COSTS RELEATED TO REPAIR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508658April 18, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
AS MY DAUGHTER WAS DRIVING DOWN THE ROAD HER DRIVER SIDE WINDOW SUDDENLY DROPPED INTO THE DOOR, CREATING A LOUD NOISE AND SERIOUS DRIVING DISTRACTION. SHE REPORTED SWERVING AND SLAMMING ON HER BRAKES AS SHE DIDN'T KNOW WHAT HAD HAPPENED. IT TURNS OUT THIS IS A KNOWN DEFECT, SEE TECHNICAL BULLETIN 64-08-06 AND THE WARRANTY WAS EXTENDED TO COVER THIS PART, BUT WE WERE NEVER NOTIFIED. APPARENTLY, THERE WAS NO RECALL NOTICE, DESPITE KNOWING OF THIS ONGOING PROBLEM, ONLY A WARRANTY EXTENSION AFTER THE PROBLEM OCCURS. THIS HOW NOW EXPIRED. SHE WAS DRIVING DOWN THE ROAD, IN THE SNOW, AND THIS COULD HAVE CAUSED A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508707April 18, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR PASSENGER AND CENTER SEAT BELTS WERE TEARING. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO PAY FOR THE COST OF PARTS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,500 AND THE CURRENT MILEAGE WAS 17,608. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508557April 17, 2013
POWER TRAIN
THE DSG CLUTCH ON THE 2006 VW JETTA TDI LOST STRUCTURAL INTEGRITY AND CAME APART COMPLETELY WHILE DRIVING, DESTROYING THE AUTOMATIC CLUTCH AND POTENTIALLY THE TRANSMISSION. THE SPRINGS ARE SO DAMAGED THAT THEY WERE EJECTED FROM THE CASING ONTO THE ENGINE PROTECTION MATT UNDERNEATH THE VEHICLE. THERE IS EXTENSIVE DAMAGE TO THE CLUTCH WHICH WILL NEED TO BE REPLACED COMPLETELY AND POTENTIAL TRANSMISSION DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508624April 17, 2013
ENGINE
BASED UPON MY OWN PERSONAL EXPERIENCE AND OTHER OWNERS COMMENTS FOUND ON THE THE WEB, THERE APPEARS TO BE AN ISSUE WITH VARIOUS EXHAUST LEAKS ON LATE MODEL JETTA TDI'S WHICH ALLOWS DANGEROUS DIESEL SULFUR FUMES TO ENTER THE CABIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508307April 15, 2013
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I WAS ON AN APPROXIMATELY 6 HOUR ROAD TRIP. APPROXIMATELY 100 MILES FROM MY HOME, MY 2012 VOLKSWAGEN JETTA TDI WAS BEING DRIVEN AT APPROXIMATELY 70 MPH ON THE HIGHWAY. THE GLOW PLUG LIGHT ON THE INSTRUMENT CLUSTER BEGAN FLASHING. VEHICLE THEN WENT INTO "LIMP MODE", SLOWING TO APPROXIMATELY 45 MPH ON THE HIGHWAY. I WAS ABLE TO MAKE IT TO THE NEXT EXIT OFF THE HIGHWAY, AND COME TO A STOP AT THE OFF RAMP STOP SIGN. THE VEHICLE THEN STALLED, AND WOULD NOT RESTART. THIS LEFT MY WIFE AND I STRANDED 100 MILES FROM HOME. VEHICLE WAS TOWED BACK TO THE DEALERSHIP, WHERE THE VEHICLE WAS PURCHASED. MECHANIC AT DEALERSHIP STATED THE HIGH PRESSURE FUEL PUMP "EXPLODED", SENDING METAL SHARDS THROUGHOUT THE VEHICLE'S FUEL SYSTEM. DEALERSHIP STATES THIS MAY BE CAUSED BY "CONTAMINATED FUEL". A SMALL AMOUNT OF ONLINE RESEARCH REVEALED THIS IS A COMMON PROBLEM WITH VOLKSWAGEN TDI ENGINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508337April 15, 2013
LATCHES/LOCKS/LINKAGES
I OWN A 2003 VOLKSWAGEN GL 1.8 T, WHEN I PRESS THE LOCK BUTTON, THE CAR DOORS DO NOT ALL LOCK, OR WILL WORK SOMETIMES, I ALSO AM NOT ABLE TO GET INTO THE TRUNK. UPON FURTHER RESEARCH I DISCOVERED THAT THIS IS MORE THEN A COMMON PROBLEM WITH THIS VEHICLE, IN ORDER TO GET THE TRUNK OPEN I HAVE TO CRAWL THROUGH SPACE AND PULL THE EMERGENCY LEVER INSIDE THE TRUNK, IN ORDER TO LOCK THE CAR I HAVE TO MANUALLY PUSH DOWN THE LOCKS WHEN THE KEY DOESN'T WORK AND 40 % OF THE TIME I OR A PASSENGER GETS LOCKED IN THE CAR, UNTIL IT DECIDES TO GIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10506071April 12, 2013
SERVICE BRAKES
ABS CONTROL MODULE FAILED AND REAR BRAKES LOCKED UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508039April 12, 2013
WHEELS, STEERING
ON FOUR SEPARATE OCCASIONS WE HAVE HIT POT HOLES IN THE ROAD AT MODERATE SPEED RESULTING IN AN ALUMINUM, WHEEL INCURRING SUBSTANTIAL BENDING AND GOING OUT OF ROUND. WHEN THIS HAPPENS THE WHEEL GOES OUT OF BALANCE AND THE CAR LOOSES STABILITY ON THE HIGHWAY. BOTH MY WIFE AND I HAVE EACH BEEN DRIVING FOR MORE THAT 40 YEARS AND WE HAVE NEVER EXPERIENCED THIS DEGREE OF FRAGILITY IN THE WHEELS OF ANY OF OUR PRIOR VEHICLES. THE WHEEL DESIGN IS OF SOFT ALUMINUM AND THE STRUCTURE IS CANTELEVERED OVER THE BRAKE DISC GIVING IT VERY LITTLE CENTRAL SUPPORT TO RESIST BENDING WHEN CONFRONTED WITH ORDINARY ROAD DEFORMITIES. WE HAVE KEPT THE LAST TWO WHEELS THAT WERE DAMAGED IN THIS MANNER AND WE WOULD BE HAPPY TO MAKE THEM AVAILABLE FOR INSPECTION. THE FIRST TWO WERE KEPT BY THE DEALER AT THE TIME OF REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505914April 11, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF EXPLODED UPWARDS, SHATTERED INTO MANY TINY PIECES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508001April 9, 2013
ELECTRICAL SYSTEM:HORN
2010 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO VEHICLE HORN GOING OUT. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507213April 5, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE JERKED AND DECELERATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507065April 4, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE LOST ACCELERATION POWER WHILE ATTEMPTING TO MERGE INTO HIGHWAY TRAFFIC. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE TRANSMISSION VALVE BODY HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507138April 4, 2013
STRUCTURE, FUEL SYSTEM, GASOLINE
I WAS DRIVING ON A FREEWAY WHEN LARGE PIECES OF TIRE STARTING FLYING IN THE ROAD FROM A SEMI-TRUCK. SEVERAL VEHICLES WERE ATTEMPTING TO AVOID BEING STRUCK, WHEN A LARGE PIECE FLEW UP AND HIT UNDER MY CAR. THE OUTCOME WAS A HOLE IN MY GAS TANK WHICH THEN PROCEEDED TO LEAK FUEL ONTO THE HIGHWAY. I HAD TO PULL OVER DUE TO THE DAMAGE. I UNDERSTAND THIS IS CONSIDERED "ACTIVE DAMAGE" AND SHOULD NOT HAVE OCCURRED DUE TO SAFETY STANDARDS THAT SHOULD BE IN PLACE. I WAS THANKFUL THERE WERE NO SPARKS IN THE IMMEDIATE VICINITY OR I WOULD NOT BE HERE NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505477April 3, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY
SWITCHES IN THE DRIVER'S DOOR HAVE BECOME GRADUALLY (AND INTERMITTENTLY) INCREASINGLY INOPERABLE. DOOR LOCK/UNLOCK, WINDOWS UP/DOWN, WINDOW LOCK, SIDE-VIEW MIRROR ADJUSTMENT, AND TRUNK RELEASE ALL HAVE STOPPED WORKING EITHER ENTIRELY OR INTERMITTENTLY. THE MAJOR SAFETY RELATED ISSUES ARE: 1. NON-FUNCTIONAL SWITCHES ARE A DISTRACTION WHILE DRIVING - CAN'T CLOSE WINDOW AT TOOL BOOTH, ETC. 2. THE INABILITY TO ADJUST SIDE-VIEW MIRRORS. 3. THE INABILITY TO LOCK REAR WINDOWS COMBINED WITH HAVING SMALL CHILDREN RIDING IN THE BACK SEAT. 4. THE INABILITY TO UNLOCK REAR DOORS (WITHOUT USING THE KEYLESS REMOTE - ONE OF WHICH HAS ALSO STOPPED WORKING) TO GET TO THE KIDS IN THE BACK IS A CHALLENGE AND POTENTIALLY HAZARDOUS. 5. THE DOOR SWITCH THAT INDICATES TO THE ON-BOARD COMPUTER WHEN THE DOOR IS OPEN OR CLOSED ALSO IS NOT FUNCTIONAL, CAUSING NIGHTTIME LIGHTING ISSUES WHEN PARKED AND OPENING DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505350April 2, 2013
FUEL/PROPULSION SYSTEM
WE BOUGHT OUR 2010 VOLKSWAGEN JETTA AT JEREMY FRANKLIN IN KANSAS CITY AS OF DECEMBER 2012 WITH APPROXIMATELY 33000 MILES. IN FEBRUARY OF 2013 WHILE DRIVING ON THE HIGHWAY AT 65 MPH THE CAR SUDDENLY SHUTS DOWN WITH NO WARNING. WE TOWED THE CAR TO A LOT AND THE CAR SAT FOR A FEW DAYS AND THEN STARTED AGAIN. WE THEN DROVE THE CAR WITHOUT INCIDENT FOR ANOTHER WEEK, THEN WHILE ON THE HIGHWAY THE CAR SUDDENLY SHUTS DOWN AGAIN. THE CAR AGAIN SAT FOR A COUPLE OF DAYS AND THEN STARTED AGAIN. WE TOOK OUR CAR BACK TO THE DEALERSHIP AND WAS TOLD THEY COULDNT FIND THE SOURCE OF THE ISSUES AND WE WERE INSTRUCTED TO TAKE THE CAR HOME. WE DID AND FOUND OURSELVES AGAIN STRANDED AT A GROCERY STORE PARKING LOT THIS TIME. WE FINALLY TOWED THE CAR BACK TO THE DEALERSHIP WHERE WE PURCHASED THE CAR AND THEY HELD THE CAR FOR TWO AND HALF WEEKS AND AGAIN COULD NOT FIND THE SOURCE OF THE ISSUE. NO ISSUES WERE SHOWING UP ON THEIR COMPUTERIZED DIAGNOSTIC SYSTEM. THE DEALERSHIP FINALLY TOWED THE CAR TO VOLKSWAGEN, WHERE THEY FOUND THE FUEL PUMP AND CRANK WERE BAD ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505399April 2, 2013
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1999 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SMOKE BEGAN TO FILL THE CABIN OF THE VEHICLE. THE CONTACT STOPPED THE VEHICLE AND SAW THAT SMOKE WAS BELLOWING FROM BENEATH THE STEERING COLUMN. THE SMOKE DISAPPEARED AFTER SOME TIME. THE CONTACT THEN ATTEMPTED TO RESTART THE VEHICLE AND THE AIR BAG DEPLOYED INDEPENDENTLY. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION AND THE CONTACT WAS AWAITING THE RESULTS. THE FAILURE AND CURRENT MILEAGE WAS 115,144.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10505417April 2, 2013
VEHICLE SPEED CONTROL
ON 3 DIFFERENT OCCASIONS, OVER 2 1/2 YEARS, WHILE ACCELERATING ONTO FREEWAY STEERING, BRAKES, POWER WENT OUT. IN FIRST INSTANCE, ACCELERATION OCCURRED. VIRTUALLY LOST CONTROL OF CAR FOR SEVERAL SECONDS BEFORE SYSTEM "KICKED IN" AGAIN. REPORTED TO DUBLIN VW (CA) 3 INCIDENTS. UNABLE TO DIAGNOSE. REFERRED TO VW OF AMERICA WHO TOLD ME THAT THE CAR WAS OPERATING AS DESIGNED - NOTHING WRONG. WHILE IN DEALERSHIP, SPOKE TO ANOTHER OWNER WHO EXPERIENCED SAME. OTHER OWNER WAS ALSO TOLD BY VW THAT THEY COULD NOT DUPLICATE THE PROBLEM AND NOTHING WAS WRONG. SOLD CAR TO OAKLAND VW IN 2013. ADVISED THEM THAT DUBLIN VW HAD COMPLETE SERVICE RECORDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505137March 31, 2013
SEAT BELTS
BOTH PASSENGER AND DRIVER'S SIDE REAR SEAT BELT PLASTIC COVER CRACKED COMPLETELY THROUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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