Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10523604July 8, 2013
ENGINE
I STOPPED AT A LIGHT AFTER EXITING THE INTERSTATE AND THE VEHICLE STALLED....I WAS ALMOST REAR ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523524July 7, 2013
FUEL SYSTEM, DIESEL
(THIS CAR IS A JETTA TDI DIESEL, TDI OPTION IS NOT AVAILABLE IN PULL-DOWN LIST ABOVE) AFTER EXITING HIGHWAY, I SMELLED DIESEL FUEL. PARKED AT DESTINATION AND OBSERVED FUEL LEAKING FROM UNDER HOOD AND POOLING ON GROUND. TOW TRUCK WAS CALLED & WAS TOLD TO GET FIRE DEPT THERE TO CLEAN UP SPILL. FIRE DEPT SPREAD MATERIAL ON GROUND AND OPENED CAR HOOD. WE COULD SEE SPRAY MARKS OF FUEL FROM INJECTOR OR LINES, SPRAY MARKS DOWN PASSENGER SIDE OF CAR FROM SPLASHING UP ON HIGHWAY DRIVE I WAS TOLD TO NOT START CAR AND KEEP PERSONS AWAY FROM CAR UNTIL TOW TRUCK CAME. WHEN VEHICLE WAS PUT ON TOW TRUCK BED, MORE FUEL GUSHED OUT FROM UNDERBODY OF CAR. CAR HAS BEEN SERVICED ONLY AT VW DEALER, LAST DATE OF 4/12/13. THIS HAPPENED WHEN I WAS APPROX 50 MILES FROM HOME ON A SATURDAY NIGHT, SO THE VEHICLE WAS TOWED TO A VW DEALER IN THAT TOWN (GRAND RAPIDS, MI). UPON CHECKING FUEL GAUGE IN CAR, IT WAS DOWN 1/8 TO 1/4 OF A TANK FURTHER THAN IT SHOULD HAVE BEEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523254July 5, 2013
ENGINE, FUEL SYSTEM, DIESEL
CAR IS A JETTA TDI (DIESEL ENGINE). ENGINE WARNING LIGHT APPEARED WHILE DRIVING, APPROXIMATELY 50 YARDS LATER WHILE SLOWING DOWN THE ENGINE FAILED AND WOULD NOT RESTART. CAR WAS STOPPED AT INTERSECTION ON A BUSY 5 LANE ROAD AT 5:30 PM WITH CARS COMING FROM BEHIND AND AROUND AT SPEEDS OF 45+ MPH. SHERIFF CAME TO DIVERT TRAFFIC TO PREVENT A WRECK AND ALLOW TOW TRUCK TO TOW CAR SAFELY. DEALER STATES THAT HIGH PRESSURE FUEL PUMP FAILED, RUINING FUEL SYSTEM, QUOTES POTENTIAL REPAIR COST OF $8,500. FILLED FUEL TANK 5 MILES PRIOR TO INCIDENT WITH 11 GALLONS OF DIESEL FUEL (REPUTABLE FUEL DEALER, ALMOST ALWAYS USE THIS DEALER). THERE WAS NO WARNING PRIOR TO THE INCIDENT -- NO ROUGH ENGINE OR STALLING OR TROUBLE OF ANY KIND. CAR IS DRIVEN BY ONLY ONE DRIVER AND IS WELL MAINTAINED, HAS NEVER BEEN FUELED WITH ANYTHING BUT DIESEL FROM REPUTABLE DEALERS. CAR IS USUALLY DRIVEN ON THE FREEWAY (DEALER RECOMMENDED IT SPECIFICALLY FOR A LONG FREEWAY COMMUTE). LUCKY THAT IT DIDN'T STALL AT HIGH SPEED ON FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523277July 5, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE UPHOLSTERY CEILING HEADLINER BECAME PARTIALLY DETACHED FROM THE INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523204July 4, 2013
FUEL SYSTEM, GASOLINE
I AM THE OWNER OF A 2007 VOLKSWAGEN JETTA, WULFSBURG EDITION, VIN#[XXX]. OVER THE PAST FOUR MONTHS, I HAVE HAD NUMEROUS PROBLEMS WITH THE CAR SHUTTING DOWN IN THE MIDDLE OF TRAFFIC. IN APRIL 2013 AND THREE TIMES SINCE, THE VEHICLE HAS STALLED WITHOUT NOTICE, IN THE MIDDLE OF TRAFFIC. I HAVE HAD REPAIRS DONE TWICE AT THE DEALER, BUT THE PROBLEM STILL PERSIST. THE CAR WILL DISPLAY THE 'BATTERY' SYMBOL ONCE IT STOPS. THE ENGINE WILL SHUT DOWN BUT AFTER ABOUT 20-30 MINUTES AND AFTER CONTACTING POLICE AND TOW TRUCKS, THE CAR RESTARTS. I HAVE HAD THE VEHICLE TOWED FOUR TIMES TO THE DEALER. TWICE, THEY COULD NOT FIND ANYTHING WRONG BECAUSE THERE WERE NO WARNING LIGHTS SHOWING; THE CAR WAS RUNNING PERFECTLY. THIS PROBLEM NORMALLY OCCURRED DURING RUSH HOUR TRAFFIC. I TRAVEL LONG DISTANCES ON THE HIGHWAY TO WORK AND HAVE BEEN FORTUNATE THAT THE CAR HAS NOT SHUTDOWN ON THE HIGHWAY; I AM NORMALLY IN LOCAL TRAFFIC WHEN IT COMPLETELY JUST SHUTS DOWN. THIS IS A VERY DANGEROUS SITUATION. I DON'T HAVE ANY OTHER TRANSPORTATION TO GET TO WORK AND DO NOT FILL SAFE DRIVING MY VEHICLE. THE DEALER DOES NOT SEEM CONCERNED, AND EXPRESSED THAT I MAY JUST BE MAKING UP THE PROBLEM. AFTER SITTING IN RUSH HOUR TRAFFIC FOR AN HOUR, I CAN ASSURE THIS IS NOT A MADE UP PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523109July 3, 2013
FUEL SYSTEM, DIESEL
ROUTINE FUEL FILTER REPLACEMENT REVEALED METAL FLAKES IN THE FUEL FILTER INDICATIVE OF FUEL PUMP FAILURE WHICH COULD LEAD TO ENGINE FAILURE AT SPEED. VEHICLE: 2010 JETTA TDI SPORTWAGON (DIESEL). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522615July 1, 2013
FUEL SYSTEM, GASOLINE
A LITTLE UNDER 3 YEARS AGO (OCT. 2010) I STARTED NOTICING A FAINT GAS SMELL COMING FROM MY CAR. OVER A 2 WEEK PERIOD THE SMELL GRADUALLY GOT STRONGER AND MY MPG SLOWLY DECREASED. AFTER TAKING MY CAR INTO A SHOP IT WAS DETERMINED THERE WAS A CRACK NEAR THE FUEL PUMP GASKET AND THE FUEL PUMP NEEDED TO BE REPLACED. NOW 2 WEEKS AGO (MAY 2013) THE EXACT SAME SYMPTOMS STARTED UP AGAIN AND AFTER TAKING MY CAR BACK TO THE SHOP THEY TOLD ME THE EXACT SAME THING. THERE WAS A SMALL CRACK NEAR THE GASKET ON MY FUEL PUMP AND IT NEEDED TO BE REPLACED. THERE IS AN OBVIOUS DESIGN FLAW TO CAUSE ME TO REPLACE 2 FUEL PUMPS IN A 3 YEAR SPAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522270June 28, 2013
ELECTRICAL SYSTEM, STEERING
I WAS ACCELERATING FROM A STOP SIGN AND I HEARD A NOTIFICATION "BEEP" ON MY CAR'S DASHBOARD. I LOOKED DOWN TO SEE WHAT WAS WRONG AND SUDDENLY MY STEERING LOCKED UP ON ME. HAVING NO CONTROL OF MY CAR, I DRIFTED INTO A CAR PARKED ON THE RIGHT SIDE OF THE STREET, CAUSING MY CAR TO FLIP OVER. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10521897June 26, 2013
STRUCTURE:BODY, VISIBILITY/WIPER
I WAS DRIVING NORTH ON INTERSTATE HIGHWAY 55 IN MEMPHIS, TENNESSEE, (AROUND 9:15AM CT ON JUNE 26, 2013) TOWARDS RIVERSIDE DRIVE (DOWNTOWN MEMPHIS) WHEN ALL OF THE SUDDEN I HEARD A LOUD BOOM/CRASH SOUND ON THE ROOF OF MY VOLKSWAGEN JETTA (2012, WHICH I OWNED FOR 1 WEEK!) AND GLASS SHATTERED AND FELL ALL OVER ME AND THE INSIDE OF MY CAR. I WAS NOT UNDER AN OVERPASS OR BEHIND ANY TRUCKS OR CARS, SO I WAS COMPLETELY TERRIFIED AND DID NOT KNOW WHAT HAPPENED. I WAS CRYING AND SHAKING AND PULLED OFF THE HIGHWAY TO S PARKWAY AND CALLED 911 TO FILE A REPORT. AFTER SPEAKING WITH THE POLICE, A NEARBY WITNESS (WHO HAPPENED TO WORK FOR A CAR DEALER) MY BOSS AND MY BOYFRIEND, EVERYONE AGREED THE SUNROOF HAD SOME SORT OF DEFECT THAT CAUSED IT TO SHATTER/COMBUST/EXPLODE. THE GLASS WAS ALL STICKING STRAIGHT UP AND THERE WAS NO SIGN OF AN OBJECT IN OR ON THE CAR. MY BF BROUGHT THE CAR TO THE VW DEALERSHIP AND THEY ARE INSPECTING IT AND REPAIRING IT WHILE I AM IN A RENTAL CAR. I AM SCARED TO DRIVE IN A CAR WITH A SUNROOF NOW AND DO NOT FEEL SAFE. VW DRIVERS BEWARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521305June 23, 2013
ENGINE, FUEL SYSTEM, DIESEL
THE EXHAUST FLAP IS STICKING IN THE OPEN POSITION, THUS CAUSING WARNING LIGHT ON DASH TO COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521348June 23, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, DIESEL
VEHICLE FAILED AFTER IT WAS DRIVEN 200 MILES POST FILL-UP. THE CAR WAS FILLED WITH DIESEL FUEL IN THE MORNING PRIOR TO COMMUTING INTO ST. PETERSBURG AND BACK TO ST. CLOUD, FL, 206 MILES ROUND TRIP. WE WENT OUT TO START THE CAR AGAIN AND IT WOULD NOT START, AND SAID SERVICE NOW. MY WIFE, WHO DROVE THE VEHICLE DURING THE DAY REPORTED NO POWER LOSSES OR IRREGULAR BEHAVIOR WHILE SHE WAS DRIVING THE VEHICLE. VEHICLE WAS TOWED TO DAVID MAUS VW WHERE THE TECH FOUND METAL SHAVINGS IN THE FUEL FILTER AND DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE DUE TO CONTAMINATED FUEL. WE HAVE RECEIPT FROM FILL UP IN THE MORNING SHOWING DIESEL FUEL PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520999June 21, 2013
SEATS, ELECTRICAL SYSTEM, SEAT BELTS
SEAT BELT WARNING LIGHT AND CHIME COME ON AND OFF RANDOMLY EVEN WHEN THE SEAT BELT IS ENGAGED. THIS OCCURS WHEN THE VEHICLE IS BOTH IN MOTION AND AT A STANDSTILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521020June 21, 2013
ENGINE
TRAVELING DOWN PET SITES ROAD ON MY WAY TO WORK WHEN I NOTICE MY CAR SUDDENLY RUNNING HOT. I PULLED OVER AT THE NEAREST SAFEST PLACE TO DO SO AND PROCEEDED TO CHECK MY FLUID LEVELS. AS I WAS UNSCREWING THE WATER RESERVOIR CAP I NOTICE WHAT SHOULD BE ANTI-FREEZE AND WATER MIX, IS A MUDDY BROWN COLOR. I FELT THE SUBSTANCE AND THEN REALIZED IT WAS OIL IN MY RESERVOIR, AND ALMOST ALL MY OIL HAD BEEN REMOVED FROM MY ENGINE AND IM GUESSING WAS DISPLACED TO MY RESERVOIR. MY CAR NEVER ONCE HAS ACTED LIKE IT WANTED TO RUN HOT, NOR HAD IT UNTIL 6-19-2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520618June 19, 2013
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
WE HAD THE CAR IN THE BODY SHOP FOR A REPAIR! DENT IN THE REAR CORNER PANEL THE AIR BAG LIGHT CAME ON A COUPLE DAYS LATER WE TOOK THE CAR BACK TO THE BODY SHOP THEY TOOK IT THE COLUMBUS GA VW DEALER AND WERE TOLD THE CLOCK SPRING IN THE STEERING COLUMN WAS BAD AND THEY WERE GETTING QUITE A FEW CARS BACK FOR THE SAME PROBLEM.WELL IT TURNS OUT ALL YOUR ELECTRONICS HORN, RADIO,CRUISE CONTROL, AIR BAGS,DASH LIGHTS,ALL THE WIRES FOR THESE ANY MANY MORE ITEMS TRAVEL THRU THE CLOCK SPRING! THERE HAVING ALOT OF PROBLEMS WITH THIS ITEM WHY IS THERE NO RECALL? THEY HAD A RECALL ON THERE 2011 JETTA HONK YOUR HORN AND YOUR MOTOR MIGHT TURN OFF! THE CAUSE CLOCK SPRING! (SO THE BODY SHOP WAS TOLD NOTHING THEY DID CAUSED IT TO GO BAD THAT THEY JUST GO BAD). THE CAR IS FIVE YEARS OLD THEY DON'T JUST GO BAD!!!! BAD DESIGN MAYBE? MY CAR IS OUT OF WARRANTY AND HAVE BEEN TOLD THE AIRBAGS WILL NOT DEPLOY???? SAFETY FIRST!! OH YA AND THE HORN IS NOT WORKING! I GUESS THE CRUISE CONTROL WILL BE NEXT! THANK YOU FOR YOUR TIME........[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520370June 18, 2013
ELECTRICAL SYSTEM
THE WINDOWS AND DOORS FAILED TO UNLOCK, THE WINDOWS WOULD NOT ROLL UP OR DOWN, AND THE DOOR AJAR INDICATOR WOULD NOT TURN OFF WITH THE DOOR SECURELY SHUT. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED SAID THE FAILURE WAS CAUSED BY THE DRIVERS DOOR WIRING HARNESS. THE DEALER REPLACED THE DRIVER DOOR WIRING HARNESS. THIS OCCURRED AT 80,000 MILES. FAILURE OCCURRED AGAIN AT 93,330 MILES, AND REPAIRED BY A DIFFERENT AUTO MECHANIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520416June 18, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA WAGON. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE COIL LIGHT ILLUMINATED. THE VEHICLE THEN STALLED AND THE CONTACT SMELLED FUEL INSIDE THE VEHICLE. THE CONTACT PULLED OVER AND EXITED TO INSPECT THE VEHICLE. THE CONTACT THEN NOTICED A FUEL LEAK ON THE GROUND AND ON THE ENGINE. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520057June 17, 2013
STRUCTURE:BODY
I PARKED MY CAR AT THE BWI AIRPORT AND THERE WAS A CONCRETE STOP APPROXIMATELY 10" TALL AND THE FRONT BUMPER WAS CAUGHT ON IT AND WHEN I REVERSED IT TORE THE BUMPER FROM THE CAR. THIS HAPPENED 8 YEARS AGO AND I REPLACED THE FENDER FOR ABOUT $400,NOW VW WANTS $1188.50. I FEEL THIS IS A DESIGN FLAW AND SHOULD BE LOOKED INTO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520082June 17, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STARTED THE VEHICLE AND THE INSTRUMENT PANEL DISPLAYED AN ERROR MESSAGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THE MAIN COMPUTER CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520219June 17, 2013
FUEL/PROPULSION SYSTEM, ENGINE
2010 VOLKSWAGEN SPORTWAGEN TDI. CAR SUFFERED DOZENS OF LOSS OF POWER INCIDENTS, SEVERAL LEFT THE CAR WITHOUT POWER AT FREEWAY SPEEDS. REPEAT VISIT TO DEALER DID NOT RESOLVE PROBLEM, DEALER WAS AGGRESSIVE THAT I WAS MIS-FUELING THE CAR WITH GASOLINE INSTEAD OF DIESEL, WHICH NEVER HAPPENED ONCE (I HAVE FULL RECEIPTS FOR ENTIRE VEHICLE OWNERSHIP). LATEST INCIDENT LEFT ME WITHOUT POWER OR EFFECTIVE STEERING ON I-5 BRIDGE BETWEEN OREGON AND WASHINGTON, NEARLY CAUSING AN ACCIDENT. DEALER AND VW WOULD NOT ANSWER ANY QUESTIONS, AND CLAIMED IF THEY COULD NOT REPRODUCE THE ISSUE, I WAS ON MY OWN. I SUSPECT THE HIGH PRESSURE FUEL PUMP HAD AN INTERNAL DEFECT, THAT DIDN'T LEAD TO COMPLETE FAILURE/DESTRUCTION, BUT WOULD INTERMITTENTLY THROW ERRORS CAUSING THE CAR TO STALL OR LOSE POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520011June 16, 2013
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
ONE YEAR AFTER PURCHASING THIS VEHICLE FROM A PRIVATE OWNER, TODAY WAS THE SECOND INCIDENT I'VE HAD REGARDING THE CLUTCH AND THE FUMES IT EMITS. SIX MONTHS AGO I NOTICED THE CLUTCH SLIPPING AND IMMEDIATELY TOOK IT INTO A REPAIR SHOP. ON TOP OF THE SLIPPING CLUTCH, THE COOLANT AND EMISSIONS WORKSHOP AND ELECTRICAL BECAME A PROBLEM. "STOP COOLANT LOW" WOULD ALWAYS APPEAR ON MY DASH, HOWEVER THE COOLANT WOULD BE FILLED. THE ENGINE LIGHT ALSO STAYED ON. THE MECHANIC DID ALL HE COULD TO FIX IT. SIX MONTHS LATER, TODAY, I'M HAVING THE SAME ISSUE WITH THIS VEHICLE. ONLY DIFFERENCE IS, I IMMEDIATELY BECAME ILL WHILE DRIVING AND BREATHING IN THE FUMES THE VEHICLE EMIT. I BECAME NAUSEA, DIZZY AND VOMITED. THIS ISSUE REGARDING THE CLUTCH IS AN ONGOING DIGRESSION TO THE VEHICLE AND THE SAFETY AND HEALTH OF MYSELF AND OTHER DRIVERS. I HOPE VW WILL TAKE THIS SERIOUSLY AND INVESTIGATE THIS CASE, I HAVE FRIENDS WHO'VE ALSO EXPERIENCE SIMILAR INSTANCES WITH THEIR VW VEHICLES. I HOPE TO GET MINE AND ALL VEHICLES WHO HAVE DISPLAYED SIMILAR ISSUES REPAIRED PROPERLY BY THE CORRECT MECHANICS BEFORE ANYONE ELSE BECOMES SUDDENLY ILL LIKE I HAVE TODAY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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