Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10511669May 13, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE IN DRIVE ON THE HIGHWAY AT 70 MPH, DSG TRANSMISSION SLIPPED INTO NEUTRAL, WHERE IT BECAME LOCKED. ESP ICON ON DASH ILLUMINATED. I HAD TO COAST TO THE SIDE OF THE ROAD IN HEAVY TRAFFIC. AFTER COMING TO A STOP I PUT THE VEHICLE INTO PARK. I WAS THEN UNABLE TO REMOVE THE VEHICLE FROM PARK BECAUSE THE SHIFTER BECAME LOCKED. I TURNED THE VEHICLE OFF, AND RESTARTED IT, AND THAT SEEMED TO FIX IT; AS I WAS THEN ABLE TO SHIFT INTO DRIVE. DURING THIS, I HAD MY 10 MONTH OLD AND 4 YR OLD IN THE CAR WITH ME...A SCARY AND UNSAFE SITUATION WITH HEAVY AND FAST MOVING TRAFFIC, WHILE LEFT STUCK REVVING IN NEUTRAL WITH NO POWER AVAILABLE TO MOVE ME OUT OF HARMS WAY. JUST GLAD I WAS ABLE TO MANEUVER MY VEHICLE OVER TO SAFETY. SIMILAR SITUATION HAPPENED AFTER REFUELING THAT SAME DAY. STARTED CAR, SHIFTED TO DRIVE, ESP ICON CAME ON, TRANSMISSION WAS STUCK AND REVVING IN NEUTRAL, EVEN THOUGH I WAS IN DRIVE. SHIFTED INTO PARK, WHERE IT AGAIN BECAME LOCKED AND UNABLE TO SHIFT. TURNED VEHICLE OFF AND BACK ON, AND WAS OK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511820May 13, 2013
EQUIPMENT, SUSPENSION
LATE IN APRIL, 2013 I INSTALLED A PASSENGER SIDE CONTROL ARM ON A 1998 VW JETTA TDI. THE CONTROL ARM WAS PURCHASED FROM AUTOZONE ( THEIR PART # 520-782) AS AN ASSEMBLY WITH THE BALL JOINT INSTALLED. THE CAR RAN FINE FOR ABOUT 2 WEEKS. THEN WHILE DRIVING IT BEGAN PULLING TO THE RIGHT. ON EXAMINATION, 2 OF THE 3 BOLTS WHICH HOLD THE BALL JOINT ON THE CONTROL ARM WERE MISSING, AND THE THIRD WAS EASILY REMOVED BY FINGER. WHEN IT WAS INSTALLED ALL 3 WERE IN PLACE. THE ONE BOLT REMAINING DID NOT HAVE ANY LOCKING COMPOUND, NOR DID IT HAVE A MECHANICAL LOCKING DEVICE, SUCH AS A LOCK WASHER OR LOCK NUT. I INSTALLED 3 HARDENED BOLTS WITH LOCKING COMPOUND, AND THE CAR HAS BEEN FINE FOR THE PAST 5 DAYS. IF THE THIRD BOLT HAD FALLEN OUT, THE VEHICLE WOULD HAVE BEEN IMPOSSIBLE TO CONTROL, AND THE PROBABLE RESULT WOULD HAVE BEEN A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511238May 9, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 45 MPH AND CRASHED INTO ANOTHER VEHICLE. THE DRIVER'S SIDE AIR BAG FAILED TO DEPLOY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE CONTACT SUSTAINED MINOR INJURIES BUT WAS ABLE TO DRIVE THE VEHICLE FROM THE SCENE AND TO A LOCAL MECHANIC FOR DIAGNOSTICS. THE MECHANIC ADVISED THE CONTACT THAT THE VEHICLE WAS DAMAGED BEYOND REPAIR. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10510954May 7, 2013
FUEL SYSTEM, DIESEL
I HAD JUST PULLED OFF A HIGHWAY TO TURN AROUND IN A BUSINESS DRIVEWAY/PARKING LOT. IN THE MIDDLE OF THE MANEUVER, THE ENGINE CUT OUT. I TRIED TO RESTART THE CAR NUMEROUS TIMES, BUT WAS UNABLE TO RESTART IT. I HAD TO HAVE THE VEHICLE TOWED TO THE VW DEALERSHIP AS I HAD JUST PURCHASED THE USED CAR TWO WEEKS AGO AND IT WAS A CERTIFIED VEHICLE. I JUST TALKED TO THE SERVICE DEPARTMENT TODAY AND THEY TOLD ME THAT I HAD PUT BAD FUEL IN THE VEHICLE. I HAD FILLED THE TANK ONE WEEK BEFORE WITH ULTRA LOW SULFUR DIESEL. WHEN ASKED WHAT I COULD HAVE DONE TO PREVENT THIS, I WAS TOLD THAT I SHOULD HAVE GONE TO A MAJOR BRAND OF GAS STATION - HE DID NOT EVEN ASK WHICH GAS STATION I WENT TO. HE DESCRIBED THAT THE BAD DIESEL CAUSED THE HIGH PRESSURE FUEL PUMP TO EXPLODE AND SEND METAL SHAVINGS THROUGH THE SYSTEM. THEY HAVE HAD TO REPLACE, FLUSH, OR CLEAN EVERYTHING THAT THE FUEL TOUCHED. HE SAID VW WILL COVER MOST OF THE REPAIRS, BUT I WILL BE RESPONSIBLE FOR APPROXIMATELY $450 WORTH (I DO NOT RECALL WHAT FOR). THE REPAIRS ARE CURRENTLY UNDERWAY. THE WAY THE SERVICE DEPARTMENT HANDLES THIS AMOUNTS TO SAYING THAT I WAS AT FAULT FOR PUTTING BAD DIESEL IN THE CAR, WHEREAS I HAVE NO WAY TO GAUGE THE QUALITY OF FUEL I AM PURCHASING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510753May 6, 2013
AIR BAGS, SEAT BELTS
TRAVELING AT 70MPH UNDER NORMAL DRIVING CONDITIONS ON INTERSTATE THE ROOF AND SEAT AIRBAGS AND SEATBELT LOCKDOWN ON THE DRIVER'S SIDE SPONTANEOUSLY DEPLOYED CAUSING TEMPORARY LOSS OF CONTROL OF VEHICLE AND NECK STRAIN. REPAIRS TO FIX AIRBAGS COST OVER $4,000. VOLKSWAGON INVESTIGATED AND WERE NO HELP. GAVE NO REASON FOR SPONTANEOUS AIRBAG DEPLOYMENT. VERY UNSAFE EXPERIENCE! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10510567May 3, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI. THE CONTACTED STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CONFIRMED THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS BEING REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510091April 30, 2013
STEERING
THIS IS A 2009 VW JETTA, TDI PURCHASED NEW. DRIVING AT APPROXIMATELY 65 MPH, THE POWER STEERING LIGHT CAME ON AND THE VEHICLE, IMMEDIATELY HAD NO FUNCTIONING POWER STEERING. STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. VEHICLE HAD TO BE TOWED IN. SERVICE REPLACED SEVERAL PARTS AMONG THEM STEERING ASSEMBLY AND HARNESS (PART NO.'S 1K1-423-055MX AND 1K1-971-111AJ RESPECTIVELY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509843April 29, 2013
VEHICLE SPEED CONTROL
UPON ACCELERATION THE VEHICLE HAD A TENDENCY TO STALL OR WHEN ACCELERATING TO PASS. THIS HAS BEEN AN ONGOING SCENARIO, HOWEVER IT DOES NOT HAPPEN ALL THE TIME. WE HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES, AND WERE TOLD THAT THEIR MACHINE DOES NOT SHOW ANY DEFECTIVE PARTS. WHAT IS FRUSTRATING IS WHEN YOU WANT TO BLEND INTO TRAFFIC THE CAR MIGHT STALL, SO YOU HAVE TO BE EXTRA CAREFUL THAT THIS DOES NOT HAPPEN. I HAVE TO PUMP ON THE PEDAL TO GET THE CAR GOING AGAIN. I AM ALSO VERY WORRIED THAT THIS COULD HAPPEN WHEN MY WIFE IS DRIVING, ACTUALLY THIS DID HAPPEN WHEN MY WIFE WAS LEAVING THE DEALERSHIP. SHE TURNED RIGHT BACK AND THE VEHICLE WAS PUT ON THE MACHINE AND AGAIN EVERYTHING WAS SUPPOSE TO BE FINE. I DID TELL THE SERVICE MANAGER THAT IT WAS VERY POSSIBLE THAT THE CAR WAS GOING BACK TO THE DEALERSHIP IN PIECES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509870April 29, 2013
VISIBILITY/WIPER
CAR WAS PARKED, YOUNG MAN TOOK A BOX OUT OF MY FRONT PASSENGER SEAT (WINDOW WAS DOWN AS FAR AS IT WOULD GO) - MAN CLOSED THE DOOR (JUST AS HARD AS MY KIDS ALWAYS DO) AND THE WINDOW SHATTERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509877April 29, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE SHIFTING FROM DRIVE TO PARK, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT STATED THAT THE DOOR LOCKS ON THE REAR PASSENGER DOOR FAILED. THE VEHICLE WAS NOT INSPECTED AT DEALER OR REPAIR SHOP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, HOWEVER NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 35,000. THE CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509782April 27, 2013
ENGINE, SERVICE BRAKES, STEERING
WAS DRIVING AND HEARD A CLICKING SOUND, SHORTLY AFTER MY STEERING AND BRAKES LOCKED UP, AND THEN THE ENTIRE CAR STALLED. I WAS UNABLE TO RESTART THE ENGINE. HAD CAR TOWED INTO THE VW DEALERSHIP WHERE THEY TOLD ME MY FUEL (DIESEL FOR JETTA TDI) WAS CONTAMINATED CAUSING THE FUEL PUMP TO BURST WHICH LEAD TO METAL SHARDS DESTROYING THE ENTIRE FUEL SYSTEM. HOWEVER, I AM 100% POSITIVE, AND HAVE RECEIPTS FOR PROOF, THAT THE CAR HAD BEEN FILLED UP WITH DIESEL GAS ABOUT 1 WEEK PRIOR TO THE INCIDENT AND WAS RUNNING COMPLETELY SMOOTHLY UP UNTIL THE SUDDEN BREAK DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509518April 25, 2013
FUEL SYSTEM, DIESEL
WHILE DRIVING IN TRAFFIC THE VEHICLE LOST POWER. BEFORE IT COULD BE PULLED OFF THE ROAD TO SAFETY, THE ENGINE DIED COMPLETELY. THE PASSENGERS HAD TO GET OUT OF THE CAR AND PUSH IT ACROSS THE ROAD AND INTO A PARKING LOT. THE CAUSE OF THE INCIDENT WAS A CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP. PROPER MAINTENANCE AND FUELING OF THE VEHICLE HAD BEEN RIGOROUSLY FOLLOWED ON THIS VEHICLE. THE OWNER IS A MECHANICAL ENGINEER AND DIESEL ENGINE ENTHUSIAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509354April 24, 2013
SEATS
DRIVER'S SEAT, LOWER RIGHT SIDE OF SEAT BACK: NOTICED A DISCOLORATION & CHANGE IN THE FABRIC AT LEAST ONE YEAR AGO. MORE RECENTLY, TWO PINHOLES HAVE APPEARED IN THE AREA. WITHOUT A DOUBT, THIS HAS BEEN CAUSED BY THE HEATED SEAT ELEMENT. IN RETROSPECT, WE REALIZE THAT SEVERAL ARTICLES OF CLOTHING - PRIMARILY OUTERWEAR - WERE DAMAGED BY THE EXCESS HEAT FROM THAT AREA OF THE SEAT. BECAUSE IT WAS OUTERWEAR, THAT PROBABLY ACCOUNTS FOR WHY WE NEVER FELT THE INTENSE, LOCALIZED HEAT. NO INJURIES RESULTED. BUT AFTER READING ABOUT ALMOST 200 SIMILAR COMPLAINTS FOR THE JETTAS BUILT AROUND THAT TIME, SOME RESULTING IN INJURIES AND / OR FIRES, I'M SURPRISED THERE HAVE BEEN NO RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509363April 24, 2013
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
THIS INCIDENT OCCURRED WHILE WE WERE STOPPED. I WAS TRYING TO GET MY 3 YEAR OLD OUT OF THE CAR WHEN THE DOOR WOULDN'T UNLOCK. BECAUSE WE HAVE CHILDREN, WE ALSO USE THE CHILD SAFETY LOCKS TO PREVENT THE DOOR FROM OPENING FROM THE INSIDE. THE LOCKS HARE REPEATEDLY FAILING TO EITHER LOCK OR UNLOCK. WHAT CONCERNS ME IS THAT THERE WOULD BE AN EMERGENCY SITUATION IN WHICH THE DOORS WOULD NOT UNLOCK AND MY CHILD (OR CHILDREN) WOULD NOT BE ABLE TO GET OUT. A QUICK INTERNET SEARCH SHOWS THAT THIS IS A RECURRING PROBLEM WITH SOME OF THE VOLKSWAGEN DOORS. IF YOU DO NOT HAVE THE CHILD SAFETY LOCKS ENGAGED, THIS BECOMES MUCH LESS OF AN ISSUE. HOWEVER, THESE LOCKS COULD LEAD TO A VERY UNFORTUNATE SITUATION WITH A SMALL CHILD IN THE BACK SEAT, UNABLE TO BE REMOVED FROM THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509420April 24, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LEFT TURN SIGNAL, DRIVERS DOOR/ALL REMOTE WINDOW SWITCHES, TRUNK/FUEL DOOR RELEASE, DRIVERS DOOR LOCK KEY FOB LOCKING OF DRIVERS DOOR/DRIVERS DOOR INTERNAL LOCK ARE ALL INOPERATIVE. OCCASIONALLY, THE CABIN INTERIOR LIGHT REMAINS ON WITH A DRIVERS "DOOR OPEN" INDICATION ON THE INSTRUMENT CLUSTER EVEN THOUGH THE DRIVERS DOOR IS CLOSED AND SECURE (BUT UNABLE TO BE LOCKED FROM THE DRIVERS DOOR LOCK SWITCH IN THE PASSENGER CABIN). THE PRIMARY SAFETY ISSUE RELATED TO THIS PROBLEM IS THAT THE LEFT TURN SIGNAL DISPLAYS ON INSTRUMENT CLUSTER, BUT DOES NOT ACTIVATE ON THE REAR TURN SIGNAL LIGHT AND DRIVERS WINDOW (ALONG WITH ALL OTHER WINDOWS REMOTELY CONTROLLED ON DRIVERS DOOR) ARE INOPERATIVE IF NEEDED TO MAKE A HAND TURN SIGNAL OR EGRESS FROM THE VEHICLE IN AN ACCIDENT (OR SUBMERGED UNDER WATER FOR AN EGRESS). DEALER AND MANUFACTURE BOTH REFUSED TO COVER THE REPLACEMENT COST OF THE FAULTY PART. I HAVE PERFORMED EVERY MANUFACTURE REQUIRED SERVICE REQUIRED (ALL DOCUMENTED) SINCE PURCHASING THIS VEHICLE IN THE INTEREST OF SAFETY AND RELIABILITY. IT HAD VERY LOW MILEAGE ON MY PURCHASE IN EARLY 2007. PER VW TECHNICAL SERVICE BULLETIN, GROUP 97: 09-01 (201-7600), FEBRUARY 26, 2009, STATES THAT THE DRIVERS DOOR WIRING HARNESS WAS MANUFACTURED 80 MM TOO SHORT. THIS RESULTS IN PUTTING STRAIN ON THE NUMEROUS WIRES IN THIS HARNESS NEAR THE DOOR BOOT AND CONNECTOR PLUG CAUSING WIRES TO BREAK AND/OR ELECTRICALLY SHORT. MY VEHICLE WAS AFFECTED BY THE VIN RANGE OF THIS MANUFACTURES SERVICE BULLETIN. THE NEW REPLACEMENT DRIVERS DOOR ELECTRICAL HARNESS ARE NOW 80 MM LONGER THAN THE ORIGINALLY MANUFACTURED (INSTALLED) FAULTY PART THAT THE MANUFACTURE IS UNWILLING TO REPLACE AT THEIR COST (PARTS OR LABOR). I WILL PAY FOR MY REPAIR PERSONALLY, BUT BELIEVE THAT THE SAFETY ASPECT OF THIS FAULTY PART COULD COMPROMISE THE SAFETY OF THE DRIVER AND OCCUPANTS IN ADDITION TO OTHER MOTORIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509432April 24, 2013
FUEL SYSTEM, DIESEL
ENGINE STALLED AND SHUT OFF WHILE I WAS AT A 4-WAY STOP SIGN. CAR WAS TOWED TO VW SPECIALIST CENTER AND WAS DETERMINED THAT TDI FUEL PUMP AND INJECTOR SYSTEM HAD FAILED. VW SPECIALIST DETERMINED THAT THIS IS A COMMON EVENT WITH TDI FUEL SYSTEMS. FRESH DIESEL FUEL WAS FUELED IN MY VW AND DROVE FOR 6 MILES TO WHEN ENGINE STALLED OCCURRED. VW SPECIALIST INVESTIGATED AND DETERMINED THERE WAS NO CROSS CONTAMINATION OF DIESEL FUEL, WITH WATER OR GASOLINE. DIESEL FUEL WAS 100% DIESEL IN FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510062April 23, 2013
ELECTRICAL SYSTEM
CPSC:I1340048A. 2012 VOLKSWAGEN. CONSUMER STATED THAT VW MADE A SOFTWARE CHANGE TO THE CAR WHICH CAUSED IT TO RACE DANGEROUSLY WHEN THE BRAKE WAS RELEASED OR PUT IN FIRST GEAR. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509326April 23, 2013
FUEL/PROPULSION SYSTEM, ENGINE
WE ARE THE ORIGINAL OWNERS OF A 2004 JETTA WITH 2.0 ENGINE WITH 98K AS OF APR 2013. WITHOUT ANY WARNING OR CLUES FROM VW DEALER OR AUTO SHOP, THE CAR WOULD NOT START; CAR WOULD TURN OVER THE ENGINE BUT NO FUEL PRESSURE. DEPENDING ON SEASON (WINTER) AND LOCATION (MIDDLE OF NO WHERE) THIS CAN CAUSE A HAZARD FOR THE DRIVER AND PASSENGER. THE CAR WOULD START AFTER LEAVING IT ALONE FOR 2-3 HRS AND TRY RESTARTING. THE WARNING SEEMS TO BE WHEN THE INTERIOR LIGHT DOES NOT COME ON WHICH MEANS THE SWITCH IS ACTING UP; THE FUEL SYSTEM IS AT A LOW PRESSURE WILL CAUSE A NO START. UNDER VW NEW CAR AND INDEPENDENT SHOPS CAN NOT DUPLICATE; MANY ON-LINE OWNERS HAS HAVE POINTED THE FINGER AT A DOOR LATCH/PRIMING CIRCUIT BOARD THAT CONTROLS THE FUEL PUMP PRIME WHEN THE DRIVER DOOR IS OPENED. GOOD PICS ON THE CIRCUIT BOARD FAILED/CRACKED SOLDER JOINT. THIS DOOR LATCH PRIMING IS USED ON MANY VW GROUP CARS; WE OWN A CAYENNE AND I CAN HEAR THE PRIMING. PLEASE CONSIDER A RECALL OF THIS VW PART OR TELLING VW TO STOP PLACING THE FUEL PUMP PRIMING CIRCUIT IN THE DRIVER DOOR LATCH. THE IGNITION KEY SEEM TO BE WHAT OTHER CAR MAKERS USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509074April 22, 2013
POWER TRAIN
A TWO WEEK OLD 2013 VW JETTA BECAME STUCK IN REVERSE AFTER BEING IN PARK AND THEN I TRIED TO PUT IT IN DRIVE IN THE MIDDLE LANE OF AN EXTREMELY BUSY STREET IN BROOKLYN, NY. THE CAR WOULD NOT MOVE FROM REVERSE AND HAD TO BE TOWED AWAY. I HEARD FROM OTHERS THIS IS A KNOWN DEFECT AND I WANT TO KNOW WHY IT IS NOT A REGISTERED RECALL WITH NHTSA AND WHY I HAD TO EXPERIENCE A LIFE THREATENING SITUATION FOR A KNOWN DEFECT. I AM NOT SURE IT WILL BE FIXED AS IT IS CURRENTLY IN THE VW SERVICE CENTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509157April 22, 2013
SERVICE BRAKES
HAS SOME STRANGE NOISE AS SOON AS I MOVED CAR FIRST THING IN THE MORNING. DROPPED OFF SON AT SCHOOL AND LESS THAN HALF A MILE CAR WAS STUCK WHEN I TRIED TO ACCELERATE. REMOVED TIRE AND LOOSENED CALIPER AND NOTICED DISC WAS CRACKED AND INNER PAD MISSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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