Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10668203December 24, 2014
POWER TRAIN
WHILE DRIVING THE TRANSMISSION SLIPS OR WILL NOT CHANGE GEARS WHILE THE GAS PEDAL IS BEING STEPPED ON ALSO AFTER A STOP IT WILL NOT ENGAGE AT TIMES IT STAYS ON 5 GEAR WHILE MOVING SLOWLY AND WILL NOT DOWN SHIFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667918December 23, 2014
ENGINE
OVER THE PAST 3 WEEKS THE CHECK ENGINE LIGHT HAS CYCLED ON/OFF. TOOK THE VEHICLE INTO THE DEALERSHIP TODAY AND THEY CONCLUDED THAT MY TIMING CHAIN NEEDS TO BE REPLACED AT A COST OF $3700(PARTS&LABOR). I HAVE HAD THE CAR FOR 9 YEARS AND HAVE APPROX 65000 MILES ON IT. I HAVE HAD OIL CHANGES EVERY 5000 MILES AS WELL AS ALL RECOMMEND FACTORY MAINTENANCE. SINCE MY CAR IS NO LONGER UNDER WARRANTY AND VOLKSWAGEN OF AMERICA STATES THAT THE TIMING CHAIN SHOULD BE REPLACED EVERY 10 YEARS/100,000 MILES THEY REFUSED TO HELP WITH COVERING ANY COST OF THE REPAIRS. UPON SEARCHING THE INTERNET IT HAS BECOME CLEAR THAT THIS IS A KNOWN ISSUE WITH THE 05/06 VOLKSWAGEN ENGINES YET THEY REFUSE TO ADMIT IT. TIMING CHAINS SHOULD NOT BE FAILING AT 65000 MILES AND VOLKSWAGEN OF AMERICA NEEDS TO TAKE RESPONSIBILITY AND DO RIGHT BY THEIR CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667645December 22, 2014
ELECTRICAL SYSTEM
WHILE DRIVING THE TOUCHSCREEN RADIO TURNED OFF AND WILL NO LONGER TURN BACK ON. MY PHONE REMAINED CONNECTED TO THE BLUE TOOTH SYSTEM, HOWEVER, I WAS UNABLE TO USE THIS FUNCTION SINCE IT GOES THROUGH THE RADIO AND CAR SPEAKERS. THE NEXT DAY, WHILE DRIVING IN THE RAIN, MY WIPERS STOPPED WORKING AS WELL. THESE ARE MAJOR SAFETY ISSUES (THE LACK OF HANDSFREE FOR SOMEONE THAT COMMUTES EVERY DAY AS WELL AS A VISIBILITY ISSUE WHEN UNABLE TO USE WIPERS IN RAIN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667681December 22, 2014
ENGINE, ELECTRICAL SYSTEM, FUEL SYSTEM, DIESEL
DRIVING DOWN FREEWAY AT 61MPH, ENGINE TURNS OFF. NO POWER STEERING OR BRAKES WHILE I CHANGED LANES IN HEAVY TRAFFIC TO GET TO THE SHOULDER OF THE ROAD. CAR WOULD NOT START AND HAD TO TOW TO THE DEALERSHIP. DEALER REPLACED BATTERY, PRIMED FUEL SYSTEM, GAVE CAR BACK. AFTER FIVE DAYS, CHECK ENGINE LIGHT CAME ON, SO I TOOK CAR TO DEALERSHIP. THEY REPLACED GLOW PLUG CONTROL MODULE AND GAVE CAR BACK. DRIVING DOWN HIGHWAY WHEN CAR AGAIN DIES, ENGINE TURNS OFF WITHOUT WARNING. I HAVE TO CHANGE LANES AGAIN WITH NO POWER STEERING OR BRAKES TO GET OFF THE ROAD. TOWED VEHICLE TO DEALERSHIP WHERE THEY SAY THE HIGH PRESSURE FUEL PUMP NEEDS TO BE REPLACED. THIS IS A VERY SCARY AND DANGEROUS PROBLEM TO HAVE A CAR TURN ITSELF OFF WHILE DRIVING DOWN THE FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667683December 22, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
I AM HAVING A SIMILAR ISSUE WITH MY VEHICLE AS IN NHTSA ID NUMBERS 10660948, 10664166, 10662515 AND 10633219. ALL FOUR OF MY VEHICLE'S DOOR LOCKING MECHANISMS HAVE FAILED. AS A RESULT, THE DOORS CANNOT BE OPENED FROM THE OUTSIDE OF THE VEHICLE. THIS COULD BE A SAFETY ISSUE IN THE EVENT OF AN ACCIDENT OR THE NEED TO QUICKLY EVACUATE A PASSENGER FROM THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667798December 22, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. ON ONE OCCASION, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO A REPAIR FACILITY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. UPDATED 02/18/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE VEHICLE REQUIRED A NEW RELAY. THE CONSUMER WAS ADVISED THIS WAS ACOMMON PROBLEM. UPDATED 4/4/16 *JS UPDATED 9/11/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667791December 22, 2014
ENGINE
WAS GETTING HEAD ACHES WHEN DRIVING THE CAR AND SITTING IN TRAFFIC OR AT A STOP LIGHT. SMELLED A SULFUR LIKE SMELL FROM THE ENGINE COMPARTMENT. COULD HEAR LOUD BLOWING SOUNDS ON ACCELERATION. DEALERSHIP FOUND AN EXHAUST LEAK IN THE BACK OF THE DIESEL MOTOR FROM THE EGR COOLER ASSEMBLY. THE ENGINE WAS BLOWING SOOT IN TO THE ENGINE COMPARTMENT AND IT COULD BE HEARD AND SMELLED THROUGH THE FIREWALL. THIS IS A DIESEL SO THE EXHAUST CONTAINS CARCINOGENIC CHEMICALS. DIESEL EXHAUST CONTAINS A NUMBER OF POTENTIALLY TOXICOLOGICALLY RELEVANT ORGANIC COMPOUNDS ACCORDING TO THE EPA THAT HAVE HUMAN HEALTH HAZARDS ASSOCIATED WITH EXPOSURE. THE EGR COOLER IS NOT COVERED UNDER THE 8 YEAR 80K FEDERAL EXHAUST EMISSION WARRANTY EVEN THOUGH IT IS A MANDATED PART OF THE EXHAUST SYSTEM AS PART OF THE EXHAUST GAS RECIRCULATION SYSTEM. A SHAFT GOING THROUGH THE WALL OF THE EGR COOLER CONNECTING TO A BUTTERFLY VALVE USED TO DIVERT THE EXHAUST GASES IN TO THE COOLER HAS A FAULTY SEAL THAT WILL FAIL AND ALLOW THE EXHAUST GAS TO EXIT THE EXHAUST IN TO THE ENGINE COMPARTMENT AND GET IN TO THE PASSENGER COMPARTMENT. THIS IS NOT ONLY AN EPA VIOLATION BUT A HEALTH HAZARD TO EVERY VW TDI OWNER OR PASSENGER. TO REPAIR THE ACCORDING TO THE DEALERSHIP, THE EGR COOLER HAS TO BE REPLACED AT A COST TO THE OWNER OF $1000. VW CUSTOMER CARE WILL NOT STAND BEHIND THE PRODUCT BUT DID REALIZE THE ISSUE AND OFFER REPLACEMENT IN THE FIRST 2 YEARS OR 24K MILES. MOST ISSUES OCCUR AT 70K TO 120K MILES BECAUSE OF A POORLY DESIGNED PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667802December 22, 2014
EXTERIOR LIGHTING
I PURCHASED A USED 2011 VOLKSWAGEN JETTA IN JULY 2012 WITH APPROXIMATELY 20,000 MILES. 6 MONTHS LATER I NOTICED THAT ONE OF THE FRONT HEADLIGHTS WAS OUT. I LOOKED UP THE REPLACEMENT BULB AND PURCHASED A H7 HALOGEN BULB FOR APPROXIMATELY $25. A FEW MORE MONTHS DOWN THE ROAD THE OTHER HEADLIGHT WENT OUT, AGAIN, I PURCHASED THE REPLACEMENT BULB AT PRICE POINT OF $25. SINCE THEN I HAVE REPLACED EACH HEADLIGHT AT LEAST TWO MORE TIMES. WITH THAT SAID, I AM NOW COMING TO THE CONCLUSION THAT THERE HAS TO BE AN ELECTRICAL PROBLEM WITH THE JETTAS HEADLIGHTS. I'VE NOTICED OTHER JETTA'S ON THE ROAD WITH HEADLIGHTS OUT AS WELL. IN MOST CARS LIGHTS LAST AT LEAST YEAR OR MORE. I RECALL IN A PREVIOUS VEHICLE I REPLACEMENT THE LIGHTS ONCE AND THAT WAS AFTER 3 MAYBE 4 YEARS, AND THESE WERE ALL DAY RUNNING LIGHTS. THE COST TO TAKE THE CAR TO THE DEALERSHIP WOULD BE $149 AND THAT IS JUST TO LOOK AT THE CAR. THAT WOULD BE UNFAIR FOR ME TO PAY $149 EVERY TIME THE LIGHT GOES OUT BECAUSE OF AN ELECTRICAL ISSUE I HAVE NO CONTROL OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667507December 21, 2014
SERVICE BRAKES
WHEN DRIVING AT HIGHWAY SPEEDS THE BRAKES SEEM INCREASINGLY INEFFECTIVE. I WAS IN A FENDER BENDER DUE TO WEAK BRAKING IN AN EMERGENCY SITUATION GOING APPROXIMATELY 60MPH AT A SEEMINGLY REASONABLE DISTANCE. THERE WERE ABSOLUTELY NO SKID MARKS OR TIRE SQUEALS. IT SEEMED THAT THE HARDER I PRESSED THE BRAKE PEDAL THE LESS EFFECTIVE THE BRAKES WERE AND I BELIEVE THAT BRAKE PEDAL ACTUALLY HIT THE FLOOR. I HAVE NOTICED THE BRAKES FELT SPONGY BEFORE WHEN BRAKING HEAVY. I HAVE ALSO NOTICED THAT WHEN THE CAR SITS FOR AN EXTENDED PERIOD OF TIME THE BRAKE PEDAL FEELS ROCK HARD FOR A LITTLE WHILE AFTER STARTING UP. DOES NOT FEEL SAFE! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10667505December 21, 2014
ENGINE
WENT TO START MY CAR AND CAR WOULD NOT START. CALLED LOCAL VW DEALER. THEY THOUGHT I SHOULD TRY TO GET A JUMP FOR THE BATTERY. I KNEW IT WAS NOT THE BATTERY, AS IT IS A NEW CAR. THEY SUGGESTED I CALL VW ROADSIDE ASSISTANCE, WHICH I DID. THE CAR WAS TOWED TO THE CLOSEST VW DEALER. WAS TOLD THE CAR WAS IN HYDROLOCK AND ICE WAS FOUND IN THE HOSE AND INTERCOOLER. AFTER REMOVING THE GLOW PLUGS, ICE WAS ALSO FOUND IN THE CYLINDERS. IN ADDITION, ICE WAS ALSO FOUND IN THE OIL AND OIL PAN. I WAS TOLD BY THE SERVICE MANAGER THAT THIS WAS A KNOWN ISSUE FOR VEHICLES IN THE NORTHEAST. THE "FIX" WAS TO INSTALL AN UPDATED INTERCOOLER, PRESSURE SENSOR AND VALVE IN THE FRONT OF THROTTLE BODY. MY CONCERN IS THAT IF THIS IS A "KNOWN ISSUE" WHY IS THERE NO RECALL. ALSO, I FEEL THAT THE ENGINE HAS BEEN COMPRISED BEING THAT THERE WAS ICE FOUND IN MULTIPLE PLACES. I CALLED THE DEALER WHERE THE CAR WAS PURCHASED (NOT SAME DEALER THAT DID REPAIR) AND LET THEM KNOW ABOUT IT. I WAS ALSO SEEKING AN EXTENDED WARRANTY SO WHATEVER DAMAGE WAS DONE TO THE ENGINE WOULD BE COVERED IN THE FUTURE. DEALER TOLD ME TO CALL VW DIRECTLY, WHICH I DID AND GOT NOWHERE. I WAS TOLD THAT THERE WAS STILL A LOT OF TIME LEFT ON MY CURRENT WARRANTY AND IF SOMETHING DID HAPPEN TO THE ENGINE AFTER THE ORIGINAL WARRANTY WAS EXPIRED, THEY WOULD TAKE THIS INCIDENT INTO CONSIDERATION. NOT VERY REASSURING TO SOMEONE WHO DRIVES OVER 100 MILES PER DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667519December 21, 2014
ENGINE
I WAS DRIVING 40 MPH AND THE CAR LOST POWER AND THE GLOW PLUG LIGHT TURN ON AND OFF THEN THE CAR TURNED OFF AND IT DIDN'T TURN BACK ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667095December 18, 2014
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:DIESEL, FUEL SYSTEM, DIESEL
NOVEMBER 2014 INCIDENTS: TWO INCIDENTS OF FAILING TO START. FIRST INCIDENT: CAR FAILED TO START ONCE AND STARTED ON SECOND TRY. SECOND INCIDENT: CAR SEVERAL TIMES FAILED TO START & ENGINE MADE CLANKING NOISE. HAD CAR TOWED TO VW AGENCY. CAR STARTED AFTER UNLOADED FROM TOW TRUCK AND AGENCY FOUND NOTHING WRONG. DECEMBER 2014 INCIDENT: CAR STARTED, BUT AFTER SLOWLY DRIVING TO PARKING LOT EXIT AND BEFORE AT FULL STOP, AT ENGINE QUIT AND WOULD NOT RESTART. I PUT THE CAR IN NEUTRAL AND BACKED DOWN A SLIGHT GRADE TO GET CAR OUT OF TRAFFIC; AFTER COMING TO A STOP THE CAR STARTED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664921December 17, 2014
ENGINE
AFTER NUMEROUS ATTEMPTS BY DEALER TO FIX ENGINE LIGHT INDICATOR (3 ATTEMPTS IN 5 DAYS) SAID MAF PART BAD AS PER COMPUTER CODES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10666996December 17, 2014
FUEL SYSTEM, DIESEL
I STARTED THE MORNING OF 12/17/2014 JUST AS I DO EVERY MORNING: WENT OUT TO MY CAR, TURNED THE KEY OVER TO WARM THE GLOW PLUGS, AND STARTED IT UP. AS I PROCEEDED TO PULL OUT OF MY DRIVEWAY, I DID NOT NOTICE ANYTHING UNUSUAL. ABOUT 50 FEET DOWN THE ROAD ON A SLIGHT GRADE, MY CAR JUST CUT OFF. THERE WERE NO WARNINGS WHATSOEVER. THE GLOW PLUG LIGHT FLASHED, ALONG WITH A "SERVICE ENGINE" INDICATOR. SINCE I WAS ON A SLIGHT GRADE, I WAS ABLE TO ROLL BACKWARDS AND, WITH STRUGGLE, TURN THE WHEEL AND BACK INTO MY DRIVEWAY. THIS WAS A SAFETY ISSUE PRIMARILY BECAUSE AT ANY MOMENT SOMEONE COULD HAVE NOT REALIZED I WAS STOPPED IN THE MIDDLE OF THE ROAD AND SLAMMED INTO ME. I WAS HONESTLY FRIGHTENED FOR MY SAFETY AND WELL-BEING. THIS IS A WELL KNOWN HIGH PRESSURE FUEL PUMP ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10666995December 17, 2014
FUEL/PROPULSION SYSTEM
WHILE DRIVING, THE HPFP PUMP FAILED. THE GLOW PLUG LIGHT CAME ON, STARTED TO BLINK, THE CAR WENT INTO FAIL SAFE MODE, AND THEN DIED. ALL TOOK PLACE WITHIN 6 MINUTES ON A HIGHWAY. CAR TAKEN TO DEALER AND CONFIRMED THAT THE HPFP FAILED AND SENT METAL DEBRIS INTO THE FUEL SYSTEM WHICH CONTAMINATED ALL OTHER FUEL SYSTEM COMPONENTS (PUMPS, LINES, FILTERS, HOUSINGS, INJECTORS, ETC.) VW CUSTOMER CARE PROVIDED EXCELLENT SUPPORT DURING REPAIRS WHICH REQUIRED REPLACING ALL COMPONENTS IN THE FUEL SYSTEM. THIS IS BEING REPORTED FOR TRACKING PURPOSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664754December 17, 2014
ENGINE, POWER TRAIN
2009 VOLKSWAGEN JETTA TDI WITH DSG TRANSMISSION WITH 67,000MILES WHILE ACCELERATING TO ROADWAY SPEED THE VEHICLE BEGAN HESITATING FOLLOWED BY A DRAMATIC LOSS OF POWER AND STRUGGLED TO ACCELERATE AT ALL. GLOW PLUG LIGHT BEGAN FLASHING AND CHECK ENGINE LIGHT CAME ON AFTER ABOUT 1 MINUTE. DRAMATIC LOSS OF POWER COULD HAVE RESULTED IN CRASH. VOLKSWAGEN DEALER DIAGNOSED THE ISSUE AS A DEFECTIVE CRANK SHAFT POSITION SENSOR WHICH COULD ONLY BE REPLACED AT A COST OF OVER $2,000 DUE TO THE IN ACCESSIBILITY OF THE SENSOR AND NEEDING TO UNINSTALL AND RE-INSTALL THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664525December 16, 2014
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY
FIRST NOTICED THAT THE SUNROOF ON MY '06 JETTA TDI WOULD INTERMITTENTLY OPEN AND (SOMETIMES) CLOSE ON IT'S OWN. SINCE THEN MY DOOR LOCKS NO LONGER FUNCTION ON THE DRIVERS SIDE FRONT AND REAR DOORS. I CANNOT USE THE KEY TO LOCK ALL OF THE DOORS AND ACTIVATE THE CAR ALARM. THE REAR DRIVER SIDE DOOR NEVER LOCKS EVEN WITH THE KEY AND CANNOT BE OPENED FROM THE INSIDE BY THE PASSENGER. THE ALARM SYSTEM WILL NOT ENGAGE AND THE REAR WINDOWS WILL ONLY OPERATE FROM THE DRIVER'S DOOR. INITIALLY THESE ISSUES WOULD COME AND GO BUT HAVE NOW BECOME A CONTINUOUS PROBLEM. THE CAR CANNOT BE SECURED. THESE ISSUES POSE A SAFETY HAZARD TO MY FAMILY AND MY PERSONAL PROPERTY. I WAS PLANNING ON PASSING THE CAR DOWN TO MY SON WHEN HE BECOMES OLD ENOUGH TO DRIVE (IN 2 YEARS) HOWEVER WITH THESE ISSUES I DO NOT TRUST THE SAFETY OF THIS VEHICLE. AFTER RESEARCHING THE COMPLAINTS IN THIS DATABASE I AM SHOCKED THAT VW HAS NOT BEEN MADE TO FIX THE PROBLEM UNDER A RECALL. THIS IS A COMMON, RECURRING PROBLEM THAT NEEDS TO BE ADDRESSES BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664548December 16, 2014
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FRONTAL WINDSHIELD WIPERS SEIZED AND COULD NOT BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664610December 16, 2014
POWER TRAIN
TRANSMISSION HARD SHIFT. VW IS AWARE OF PROBLEMS WITH VALVE BODY IN ALL THIS TRANSMISSIONS BUT ONLY EXTENDED SOME VEHICLE WARRANTIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664702December 16, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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