Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10661915December 3, 2014
SEATS
HEATED SEAT MALFUNCTION BURNED THROUGH UPHOLSTERY, MELTED FABRIC AND BURNED THROUGH MY SHIRT. WIRES ARE EXPOSED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661961December 3, 2014
ENGINE
VEHICLE LOST POWER IN HEAVY TRAFFIC, 50 MPH SPEED ZONE. CHECK ENGINE LIGHT ILLUMINATED, LOSS OF TURBO BOOST WITH RESULTANT LACK OF ABILITY TO MAINTAIN SPEED. INTERNET SEARCH SUGGESTS A WIDESPREAD PROBLEM INVOLVING ICING AND WATER INGESTION THROUGH THE INTERCOOLER IN COLD WEATHER OPERATIONS. APPARENTLY MAY RESULT IN ENGINE DESTRUCTION. THE SAFETY RAMIFICATIONS ARE OBVIOUS AND IT IS MY UNDERSTANDING VOLKSWAGEN HAS BEEN RELUCTANT TO HONOR POWERTRAIN WARRANTY COVERAGE. MY DEALER QUOTED $1100 TO REPAIR WITH A RETRO-FIT KIT. TO PROTECT THE OWNER'S INVESTMENT AND TO RECTIFY AN OBVIOUS SAFETY ISSUE, I FEEL A RECALL IS IN ORDER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662089December 3, 2014
AIR BAGS
SOMETIME IN 2013, I RECEIVED A NOTICE FROM VOLKSWAGEN THAT I NEEDED TO BRING MY 2005 JETTA IN TO HAVE THE DRIVER'S SEAT WIRING HARNESS REPAIRED DUE TO A RECALL. I HAD NO PRIOR PROBLEMS WITH THE AIR BAGS OR WARNING LIGHTS. I TOOK THE VEHICLE IN AND THEY DID THE WORK. WITHIN A MONTHS, I GOT AN ERROR MESSAGE IN THE DISPLAY THAT THERE WAS A FAILURE WITH THE AIR BAGS. THE AIRBAG WENT OFF BUT IN 2014 THE LIGHT CAME BAG AGAIN. I WAS TOLD IT WAS NOT RELATED TO THE WIRING HARNESS AND I WOULD HAVE TO PAY AT A COST OF ABOUT $700. I DID NOT PERSUE THE ISSUE I THOUGHT IT WAS WIRING ISSUE BUT IT IS NOT. I DID NOT HAVE THE AIRBAG LIGHT ON BEFORE THEY REPAIRED THE RECALL ISSUE. THE AIRBAG LIGHT ON THE DISPLAY IS STILL THERE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661846December 2, 2014
ELECTRICAL SYSTEM
MY 2010 VW JETTA WOLFSBURG RADIO WENT DEAD ABOUT 1 MONTH AGO. FORWARD TO PRESENT DAY. AFTER I CAME HOME FROM A 5 DAY VACATION IT WOULD NOT START. I HAD TO GET A JUMP. THIS MORNING IT WOULD NOT START AGAIN AFTER SITTING 24 HRS. BEFORE THIS ALL HAPPENED THE DOORS WOULD LOCK AND UNLOCK AND THE WINDOW WOULD NOT ROLL UP ALL THE WAY. I CANNOT USE BLUETOOTH AND MY CAR SPORADICALLY WILL NOT START. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661504December 2, 2014
FUEL/PROPULSION SYSTEM
WAS DRIVING MY CAR ON A 2 LANE ROAD WHEN IT BUCKED AS IF IT HAD A CYLINDER GO DEAD FOR JUST A SECOND. NOTE: THERE IS NO WARNING WHEN THIS IS OR DOES HAPPEN. IT JUST DOES IT.... BUT IT WAS HIT AN MISS. I LOOKED AT THE DASH PANNEL AND SEEN THE GLOW PLUG LIGHT FLASHING, CHECK ENGINE LIGHT WAS ON AND THE MESSAGE CENTER SERVICE ENGINE NOW. I WAS 40 MILES FROM THE CLOSEST VW DEALER. SO, I HEADED TO THE CLOSEST AUTO PARTS SHOP TO SEE THE CODES IT HAD PRODUCED. P1007, P0088 AND P0087 ARE THE ONES I REMEMBERED. THE CAR WAS RUNNING BUT OBVIOUSLY NOT GOOD. IT LACKED ANY POWER,COULD BARELY PULL ITSELF UP A HILL UNLESS YOU DOWN SHIFTED. IT FINALLY DIED AT A INTERSECTION AND WOULD NOT RESTART. I GOT MY TRUCK AND TRAILER AND TOWED IT TO THE DEALER WHO STATED IT HAD SUFFERED HIGH PRESSURE FUEL PUMP CATISTROPHIC FAILURE.... WHEN THEY CALLED THEY STATED IT WAS GOOD AND BAD NEWS. BAD NEWS IT WAS GOING TO BE 2-3 WEEKS IN THE SHOP. GOOD NEWS IS, THERE IS SO MUCH DAMAGE (6500.00) WORTH THAT VW IS PAYING FOR ALL THE REPAIRS PLUS I HAVE A LOANER CAR. THE WHOLE FUEL SYSTEMS HAS TO BE REPLACED. 1 IN TANK FUEL PUMP AND PRE HIGH PRESSURE FUEL PUMP AND THE PRIMARY HPFP THE ONE THAT SELF IMPLODED THE INJECTORS, AND ALL THE FUEL LINES AND FILTERS. REASON IS THE METAL PARTS THAT FLOATED THRU THE SYSTEM COULD BLOCK ANY PART OF THE FUEL SYSTEM OR BE HUNG UP AND IF SO, COULD RETURN TO THE FUEL TANK AND BE PUMPED BACK IN. WITH SUCH CLOSE TOLERANCES ANY THING COULD INTURN RE-DESTROY THE SYSTEM SO TOTAL REPLACEMENT IS REQUIRED. THIS WAS THE FIRST TIME IN 35 YEARS I WAS LEFT ON THE SIDE OF THE ROAD. THANKS VW CORPORATION FOR OWNING UP TO THIS ISSUE AND COMPLETING THE REPAIRS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661454December 1, 2014
AIR BAGS
THE FRONT AND SIDE AIR BAG ON THE DRIVERS SIDE IS INOPERABLE DUE TO A WIRING PROBLEM UNDER THE DRIVERS SEAT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661457December 1, 2014
ENGINE
FORTUNATELY, MY SON WAS AT A RED LIGHT AND WENT TO TAKE OFF AND IT WOULD NOT CHANGE GEARS..HE ROLLED INTO THE PARKING LOT AHEAD OF HIM. HE TOLD THE WRECKER DRIVER THAT IT FELT LIKE SOMETHING FELL - WE OPENED THE HOOD AND SAW THAT THE MOTOR WAS ACTUALLY SITTING CROOKED. THE MOTOR MOUNTS WERE BROKEN, ON ONE SIDE BROKEN OFF ON THE OTHER STRIPPED.THIS COULD HAVE BEEN A VERY BAD OUTCOME. SEVERAL MECHANICS HAVE TRIED TO REPAIR IT (UNREPAIRABLE). WE HAVE BEEN TOLD THAT THE BLOCK AND/OR ENGINE WILL HAVE TO BE REPLACED. THE COST FOR THE PART IS BETWEEN $ 3100-3700 - PLUS LABOR. KEEP IN MIND THAT THE MOTOR RUNS GREAT! I HAVE CONTACTED VW - WITH NO LUCK.. BUT ADMITTING THAT THERE HAVE BEEN OTHERS. I FEEL THAT THIS IS NOT ONLY POORLY DESIGNED..MAYBE NOT STRONG ENOUGH MATERIAL, BUT IT IS OR COULD BE DANGEROUS. AS I STATED FORTUNATELY MY SON WAS A T A RED LIGHT..NOT GOING DOWN THE HWY AND COME TO A SUDDEN STOP. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661181November 28, 2014
ENGINE, POWER TRAIN
THIS CAR STALLS OUT AS IT SLOWS DOWN. IT DOES NOT CHANGE TO A LOWER GEAR IN TIME WHEN DECELERATING AND STALLS OUT. IT WILL NOT STALL OUT EVERY TIME I SLOW DOWN. I NEVER KNOW WHEN IT WILL STALL. IT'S VERY RANDOM AND I HAVE STALLED OUT IN THE MIDDLE OF INTERSECTIONS AND ANY SITUATION SLOWING DOWN. I BROUGHT THIS CAR BACK TO THE DEAL TWICE AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. I PLEADED WITH THEM THAT THE CAR IS DANGEROUS BUT THEY SENT ME PACKING. I AM WRITING THIS BECAUSE I DO NOT WANT THEM TO RESELL THIS CAR TO SOMEONE, THE CAR STALLS OUT AND THEY GET INJURED. FOR FOUR YEAR, I HAVE HAD TO DRIVE THIS CAR USING EITHER THE MANUAL SHIFT, OR PUT IT INTO NEUTRAL WHEN SLOWING DOWN. I AM RETURNING THE CAR TODAY. PLEASE DON'T LET THEM RESELL THIS CAR. ALSO, SOMETIMES THE CAR WILL NOT SHIFT INTO 6TH GEAR. THE DRIVER SIDE WINDOW WILL NOT STAY UP. I WILL ROLL IT UP AND IT WILL AUTOMATICALLY ROOM DOWN LIKE SOMETHING IS OBSTRUCTING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661207November 28, 2014
WHEELS, TIRES
TIRES ARE MICHELIN PILOT HX MXM4, RADIAL XSE 225/45 R17 91H ORIGINAL TIRES FROM DATE OF PURCHASE 8//10 WITH ACTUAL MILEAGE 14829, FOR THE EXCEPTION OF 1 TIRE, THAT WAS REPLACED ON 9//10 DO TO ROAD HAZARD. PRESENTLY ALL 4 TIRES ARE SHOWING A SIDEWALL DEFECT. THERE IS A FAULT, A CRACK LINE THAT RUNS ALONG A MANUFACTURE GROOVE LINE THAT SEPARATES THE TREAD FROM THE SIDE WALL, THIS IS COMMON ON ALL 4 TIRES, BUT WITH DIFFERENCES OF SEVERITY IN EACH TIRE. THE FRONT DRIVER SIDE TIRE CAUGHT MY EYE BECAUSE OF THE 1/8 INCH CRACK THAT IS EXPOSING THE CARCASS/OR CABLES WHEN LOOKED AT CLOSELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661212November 28, 2014
POWER TRAIN, ELECTRICAL SYSTEM
TRANSMISSION KICKED INTO NEUTRAL WHILE CRUISING ON HIGHWAY. HAD TO PULL OVER AND COME TO A COMPLETE STOP AND RESTART THE CAR BEFORE IT WOULD ALLOW ME TO SHIFT BACK INTO DRIVE. THE FAULT RECURRED A FEW MILES LATER AND HAS RECURRED SEVERAL TIMES SINCE THEN. THE CAR IS NOW TOO UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661124November 27, 2014
TIRES
LOST TRACTION ON A SNOW COVERED ROAD DRIVING AT A SLOW SPEED OF APROX 35 MPH. THE TIRES WOULD NOT GRIP IN THE SNOW. THE CAR SLID ABOUT 100 FEET AND CROSSED A MAJOR STATE HIGHWAY. THE TIRES ARE MADE BY PRIMEWELL PS830. THE TIRES ARE MFG IN CHINA. I'M MAKING THIS COMPLAINT . AFTER READING ON MESSAGE BOARDS ABOUT PRIMEWELL TIRES. ITS SEEMS TO BE A COMMON ISSUE WITH TRACTION WITH THE TIRES IN SNOW OR RAIN. IN A BRIEF THEY HOLD AIR SOME TIMES AND ARE ROUND. I FEEL THEY ARE A DANGER TO DRIVERS OF THE CAR AND OTHER PEOPLE ON THE HIGHWAY. MY WIFE WAS DRIVING TO WORK WHEN THIS TOOK PLACE. SHE DOSE NOT DRIVE FAST ON THE COUNTY ROAD WE LIVE ON. AS THERE ARE DEER EVERY WHERE. WHEN SHE TOLD ME WHAT HAPPEN SHE SAID " I WAS GOING TO DIE WHEN THE CAR KEPT SLIDING INTO THE HIGHWAY." THERE WAS A HEAVY TRUCK THAT SHE PASSED BEHIND. IF THE TIMING WAS DIFFERENT THERE COULD OF BEEN A SERIOUS ACCIDENT. THIS IS HER FIRST CAR THAT HAS TRACTION CONTROL. WHEN SHE SAID IT SOMETHING TO DO WITH THE TRACTION CONTROL. I EXPLAINED WHAT TRACTION CONTROL IS. SHE SAID MAYBE THE TIRES HAVE A HARD RUBBER COMPOUND. I STARTED MY PRIMEWELL SEARCH AFTER THAT. THERE IS SOMETHING REALLY WRONG WITH THE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661094November 26, 2014
FUEL/PROPULSION SYSTEM
WE BOUGHT OUR 2009 JETTA TDI USED AT A KIA DEALERSHIP ON 5/4/14 WITH 99K ON THE ODOMETER. THE CAR WAS RUNNING FINE AND WE HAD NO ISSUES DURING TEST DRIVE OR THE MONTH AFTER UNTIL 6/18/14 WHEN THE GLOW PLUG LIGHT CAME ON. WE TOOK IT BACK TO THE DEALERSHIP WE BOUGHT IT AT BECAUSE IT HAD A 12/12000 WARRANTY ON IT AND THEY COULDN'T FIND A PROBLEM. THEY REPLACED THE BATTERY. IT HAPPENED AGAIN AND WE TOOK IT IN TO THEM, THIS TIME THEY SENT IT BACK TO THE VW DEALERSHIP THEY HAD OBTAINED IT FROM TO HAVE IT CHECKED OUT. IT WAS THERE FOR 4 DAYS WHILE MECHANICS TRIED TO FIND THE PROBLEM AND THEN THEY BROUGHT IN AN EXPERT TO TELL THEM THAT THE HIGH VOLUME FUEL PUMP WAS FAILING AND IT WOULD COST $1,500 TO REPLACE. IT WAS NOT COVERED UNDER THE 12/12000 DEALER WARRANTY. WE CHOSE NOT TO HAVE THE WORK PERFORMED THERE AND I AM TAKING IT TO ANOTHER MECHANIC TO HAVE IT DONE. WE HAVE DRIVEN IT FOR THE PAST COUPLE OF MONTHS WITH ONLY MINOR ISSUES WITH THE GLOW PLUG LIGHT COMING ON AND WE HAVE LEARNED TO PULL OVER, SHUT THE CAR OFF AND TURN IT ON AGAIN. THIS WILL GO FOR A FEW WEEKS BEFORE HAPPENING AND THEN WE HAVE TO DO THE SAME THING ALL OVER AGAIN. IT IS NOW FAILING MORE OFTEN AND I WILL BE TAKING IT IN TO REPAIR. THE PROBLEM HERE IS THAT THE HVFP IS A WELL DOCUMENTED FAILURE ON THE TDI MODELS AND I BELIEVE BASED ON THE COST I HAVE BEEN SEEING ON FORUMS THAT THIS SHOULD BE A RECALL. WHEN THE FAILURE HAPPENS IT IS NOT ALWAYS IN A SAFE PLACE AND I HAVE TO MAKE SOME UNSAFE MOVES TO GET OFF THE ROAD TO SHUT DOWN. I HAVE BEEN LUCKY THAT IT DIDN'T HARD FAIL AS OTHERS HAVE AND TAKE OUT MY FUEL SYSTEM. WE ALSO LOCATED THE ORIGINAL OWNER AND SHE HAD THE SAME ISSUES, THIS IS WHERE WE LEARNED TO JUST SHUT THE CAR OFF AND RESTART IT AND ALL WOULD BE FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660948November 25, 2014
ELECTRICAL SYSTEM
DOOR LOCKS DON'T WORK REQUIRES REPLACEMENT OF ENTIRE DOOR LOCK MECHANISM ON THREE DOORS (DRIVERS SIDE FRONT, BOTH BACK DOORS). WHEN THE UNLOCK BUTTON IS PRESSED -WHETHER IT'S THE ONE ON THE DOOR OR ON THE KEY FOB- THE LOCKS DO NOT DISENGAGE. SOMETIMES THE FRONT DOOR DOESN'T LOCK, YET THE CAR ALARM IS SET (SO IF YOU TRY TO OPEN THE DOOR AFTER PUSHING THE LOCK BUTTON ON THE FOB, IT OPENS AND THE HORN STARTS BLARING). THE PROBLEM WITH THE BACK DOORS MAKES IT IMPOSSIBLE TO GET A SMALL CHILD OUT OF THE BACK OF THE CAR AS THERE IS NO MANUAL DOOR LOCK MECHANISM ON THE CAR. WOULD BE DANGEROUS IN THE EVENT OF AN ACCIDENT OR OTHER INCIDENT REQUIRING THAT THE PASSENGERS EXIT THE VEHICLE. THERE SHOULD BE A MANUAL UNLOCK MECHANISM FOR EACH AND EVERY DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660416November 24, 2014
ENGINE
DIESEL EXHAUST SMELL ENTERS CABIN THROUGH INTERIOR CLIMATE CONTROL VENTS. SMELL IS ORIGINATING FROM REAR OF ENGINE, SMELL IS PURE UN TREATED DIESEL EXHAUST. DEALER HAS REPLACED SEVERAL COMPONENTS BUT TO NO AVAIL. UNABLE TO FIND ANY SIGN OF LEAK WITH SMOKE OR PRESSURE TESTING. SMELL ENTERS CABIN WHEN VEHICLE IS STATIONARY, WORSE WHEN COLD OR WHEN ENGINE IS IN THE MIDST OF A DIESEL PARTICULATE FILTER REGENERATION. VWOA SAYS NORMAL AND OPERATES LIKE OTHER VEHICLES. REFUSING TO SEND LEAD TECH OUT TO INVESTIGATE. I CURRENTLY OWN TWO OF THE SAME MODEL OF ENGINE AS IN THIS CAR AND OTHER CAR HAS NEVER SMELLED LIKE DIESEL EXHAUST IN 30,000+ MILES. THERE IS A SMALL LEAK IN THE EXHAUST SYSTEM THAT IS OBVIOUSLY HARD TO IDENTIFY. VWOA SAYS IT IS OK FOR ME TO BREATHE DIESEL FUMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660489November 24, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FIRST INTERMITTENT AND THEN INOPERATIVE TURN SIGNAL AND HAZARD FLASHER FUNCTION.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660494November 24, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THE SIGNAL AND HAZARD FLASHERS WERE INOPERABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660504November 24, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS IS A FOLLOWUP ON MY NHTSA COMPLAINT WITH ODI 10660489. I WOULD LIKE TO BRING TO YOUR ATTENTION THE NHTSA CAMPAIGN ID NUMBER 04V584000 WHICH PRECISELY DESCRIBES THE SAME PROBLEM I HAVE ENCOUNTERED WITH MY JETTA. PLEASE NOTE THAT MY JETTA IS ALSO A 2002 MODEL AS NOTED IN THE ABOVE CAMPAIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659992November 21, 2014
ELECTRICAL SYSTEM
THE ALTERNATOR CABLE MELTED THE FUSE BLOCK AND THE CAR ALMOST CAUGHT ON FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10660003November 21, 2014
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA EQUIPPED WITH CONTINENTAL, TIRE LINE: CONTI PRO CONTACT, AND TIRE SIZE: 225/45/R17 TIRES DOT NUMBER: P5PY3XH6. THE CONTACT STATED THAT THREE OUT OF FOUR TIRES EXHIBITED CRACKS ON THE SIDE WALLS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE TIRES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE TIRES HAD BEEN REPLACED. THE FAILURE MILEAGE OF THE TIRE AND VEHICLE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660125November 21, 2014
SUSPENSION
AS I WAS DRIVING I STARTED TO HEAR A KNOCKING NOISE IN THE FROM THE REAR OF THE VEHICLE. AFTER ABOUT 20 MINS IT BECAME WORSE. I PULLED INTO A PARKING LOT AND GOT OUT TO INVESTIGATE, EVERYTHING SEEMED NORMAL. I THEN CONTINUED TO DRIVE AROUND THE PARKING LOT. THE KNOCKING NOISE GREW LOUDER AND THEN THERE WAS A METAL BREAKING NOISE AND THE CAR DROPPED AND THE WHEEL WAS ALMOST OFF THE CAR. I LOOKED UNDER THE CAR AND THE STRUCTURAL STEEL OF THE DRIVERSIDE REAR TRAILING ARM WAS SNAPPED IN HALF! THIS WAS OUT OF NOWHERE AND THANK GOD I WAS NOT GOING 65MPH ON THE HIGHWAY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta