Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10664319December 15, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE STEERING WHEEL AND PASSENGER SIDE AIR BAGS INADVERTENTLY DEPLOYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664166December 14, 2014
STRUCTURE:BODY:DOOR
RIGHT REAR DOOR WILL NOT OPEN FROM THE OUTSIDE OR INSIDE. NOW THE LEFT FRONT DOOR WONT OPEN OR CLOSE FROM INSIDE OR OUTSIDE AND DEALER INDICATES THE DOOR LOCKS HAVE FAILED AND WILL NEED REPLACED AT $475/DOOR. THE RIGHT FRONT DOOR HAS NOW STARTED TO NOT OPEN SPORADICALLY. THIS HAS TO BE A MANUFACTURER DEFECT WHEN 3 OF THE 4 DOOR HANDLES/LOCKING MECHANISMS HAVE NOW FAILED. THIS IS A SAFETY ISSUE WHEN YOU CANNOT ENTER OR EXIT OUT OF 3 DOORS OF A CAR DUE TO FAULTY LOCKING MECHANISMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664036December 13, 2014
ENGINE
THIS CAR HAD A DEFECTIVE CAMSHAFT AND LIFTERS. DEALER REFUSES TO REPAIR UNDER WARRANTY 2 YEARS AGO, NOW ITS GETTING WORST AND I DON'T HAVE THE MONEY TO REPAIR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664040December 13, 2014
ENGINE
THIS PROBLEM IS DIESEL ENGINE SPECIFIC: -ENGINE STARTS, THEN WHEN PULLING AWAY, STALLS IMMEDIATELY. -TOWED AFTER MULTIPLE RESTART ATTEMPTS FAILED DEALER FOUND WATER AND SLUDGE IN INTERCOOLER, AKA, INTERCOOLER ICING. CAR SPENT OVERNIGHT IN WARM SERVICE BAY WHILE IT THAWED OUT. VW HAS TSB FOR ISSUE BUT I WAS TOLD BY THE DEALER THAT IT DOESN'T FIX IT. WOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664120December 13, 2014
SEATS
I WAS DRIVING DOWN THE HIGHWAY IN IOWA AND TO MY HORROR, MY CAR SEAT STARTED MOVING BACK BY ITSELF. I COULD NOT REACH THE PEDALS IN THE CAR AND HAD TO HOLD THE ELECTRIC SEAT BUTTON AND FIGHT IT TO KEEP IT FROM MOVING BACK. THIS WAS PRETTY DIFFICULT SINCE THE CAR IS A STICK SHIFT. VOLKSWAGEN WAS UNINTERESTED IN HELPING DEFRAY THE COST OF REPAIRING THIS VERY SERIOUSLY UNSAFE DEFECT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663934December 12, 2014
POWER TRAIN
WHILE I WAS DRIVING ON A BUSY ROAD, WHILE ACCELERATING MY ENGINE STARTED REVVING, AND IT WOULD NOT MOVE. I PULLED OVER SAFELY BUT WAS UNABLE TO PUSH THE CAR IN NEUTRAL. WHEN TURNING THE CAR OFF AND ON AGAIN, MY PRDNS ON DASH WAS FLASHING. THE CAR WILL NOT MOVE FORWARD WHILE IN DRIVE OR BACKWARDS WHILE IN REVERSE. WHEN I PUT THE CAR IN NEUTRAL NOTHING HAPPENS. I HAVE SEEN THAT THERE ARE RECALLS ON 2007 VOLKSWAGEN JETTA TRANSMISSIONS, BUT WONDERING IF THIS COULD BE PART OF THAT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663757December 12, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 50 MPH, THE HEADLIGHTS AND BRAKE LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT DIAGNOSED THAT A FUSE MELTED AND DAMAGED THE FUSE BOX. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V569000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663550December 11, 2014
FUEL SYSTEM, DIESEL
WAS DRIVING IN PARKING LOT WHEN VEHICLE SUDDENLY DIED WHILE UNDERWAY AND CHECK ENGINE LIGHT CAME ON. THANKFULLY IT HAPPENED AT A RELATIVELY LOW SPEED AND WHILE NOT IN TRAFFIC AS THERE WAS LITTLE TO NO WARNING BEFORE THE ENGINE DIED COMPLETELY CAUSING LOSS OF POWER, STEERING, BRAKING ETC. AFTER TOWING VEHICLE TO VOLKSWAGEN OF SOUTH CHARLOTTE, THEY INDICATED THE HIGH PRESSURE FUEL PUMP HAD FAILED RESULTING IN METAL PARTICLES FROM THE PUMP BEING SENT THROUGH ENTIRE FUEL SYSTEM. DEALER INDICATED CAUSE WAS BAD FUEL, HOWEVER, I ALSO HAVE A DIESEL TRUCK THAT I FILL UP AT THE SAME STATION ALL THE TIME AND HAVE NEVER HAD ISSUE WITH IT. WHILE VEHICLE WAS REPAIRED UNDER WARRANTY BY VW, AFTER RESEARCHING THIS, IT BECAME CLEAR THAT THIS IS A PROBLEM THAT IS HAPPENING FREQUENTLY ENOUGH THAT IT IS LIKELY A DESIGN FLAW THAT SHOULD BE ADDRESSED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663629December 11, 2014
EXTERIOR LIGHTING
HEADLIGHTS, BRAKE LIGHTS, TURN SIGNALS AND LICENSE PLATE LIGHTS ALL WENT OUT AT THE SAME TIME WHILE DRIVING AT NIGHT WITH A TODDLER IN THE CAR. NUMEROUS WARNINGS FLASHED ON THE CAR. TRACKED DOWN THE PROBLEM TO A MELTED FUSE CONNECTION ON THE FUSE PLATE IN THE ENGINE COMPARTMENT, NEXT TO THE BATTERY. THE FUSE (F16) WAS ALSO MELTED. I REPLACED THE FUSE AND EVERYTHING IS NOW WORKING, BUT SINCE THE PLATE IS STILL MELTED, I'M CONCERNED THE ISSUE WILL REOCCUR. I CALLED VW AND APPARENTLY THERE IS A SERVICE ACTION (97AM) TO FIX THIS EXACT ISSUE FOR JETTA SEDANS AND GTIS BUT NOT JETTA SPORTWAGENS. SINCE I'M HAVING THE SAME ISSUE, I BELIEVE THAT THIS SERVICE ACTION SHOULD BE EXTENDED TO 2011 JETTA SPORTWAGENS AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663732December 11, 2014
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS STOPPED AT A SOLID RED TRAFFIC LIGHT AND WHEN I GOT THE GREEN LIGHT TO PROCEED STRAIGHT ACROSS THE INTERSECTION I BEGAN TO ACCELERATE. HALFWAY THROUGH THE INTERSECTION ANOTHER VEHICLE (VEHICLE #2) CROSSED MY PATH OF TRAVEL ON THE RIGHT HAND PASSENGER SIDE AND VEHICLE #2 DRIVER'S SIDE CRASHED INTO MY FRONT END. MY VEHICLE WAS SPUN AROUND COUNTER CLOCKWISE DUE TO THE IMPACT OF VEHICLE #2. AS A RESULT OF THIS CRASH MY VEHICLE SUSTAINED HEAVY FRONT END DAMAGE AND PIECES AND PARTS WERE STREWN ALL OVER THE ROAD. FLUID WAS LEAKING OUT OF MY VEHICLE AND THE VEHICLE WAS NOT ABLE TO BE OPERATED POST-COLLISION. WITH THE HEAVY FRONT END DAMAGE THE DRIVER, PASSENGER AND SIDE AIRBAGS IN MY VEHICLE DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10663296December 10, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED AND THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663383December 10, 2014
AIR BAGS
TOOK TO DEALER FOR OIL CHANGE AND HORN NOT WORKING . IN DIAGNOSIS, FOUND THAT CLOCKSPRING NEEDS TO BE REPLACED WHICH WOULD ALSO PROBABLY RESOLVE THE AIR BAG LIGHT WHICH IS ON. THE PRICE FOR REPAIR $485.00. WHEN CALLING OTHER AUTO REPAIR SHOPS IN THE AREA ; COULD NOT FIND ANOTHER SHOP TO REPLACE THE CLOCKSPRING ,AS IT IS A LIABILITY BECAUSE OF THE AIRBAG INVOLVEMENT. THE DEALER COULD NOT TELL ME WHETHER THE AIR BAGS WORKED BUT SAID REPLACING THE CLOCKSPRING SHOULD TAKE CARE OF THE ISSUE. VOLKSWAGEN CUSTOMER CARE WAS CONTACTED AND SAID THE CAR IS OUT OF WARRANTY AND THEY CAN DO NOTHING ABOUT THIS, EVEN THOUGH MY VOICED CONCERN ABOUT THE AIRBAG ISSUE WAS HEARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663200December 9, 2014
ENGINE, FUEL SYSTEM, DIESEL
I WAS DRIVING MY VW JETTA TDI ON A LOCAL SURFACE STREET IN HEAVY TRAFFIC WHEN MY CAR DIED WITH NO WARNING AND INITIALLY WOULD NOT RESTART. FORTUNATELY I HAD ENOUGH MOMENTUM TO COAST TO THE SIDE OF THE ROAD TO AVOID BEING IN AN ACCIDENT. I WAS ABLE TO RESTART THE CAR AND RESUME AFTER A FEW MOMENTS. THIS HAS HAPPENED ONCE MORE AND IS DISCONCERTING. I ALWAYS PURCHASE FUEL FROM NAME-BRAND AND HIGH-VOLUME GAS STATIONS. I BELIEVE THIS TO BE RELATED TO NHTSA ACTION NUMBER : EA11003. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662889December 8, 2014
STRUCTURE
STANDING WATER IN THE WHEEL WELLS TRACED TO SUNROOF DRAINAGE HOSES NOT ATTACHED TO DRAINS BECAUSE THE CLIPS MEANT TO HOLD THE HOSE IN PLACE MALFUNCTIONED AND ALLOWED THE HOSE TO "BACK OUT" OF PLACE. THIS PROBLEM WAS NOT IMMEDIATELY APPARENT AS CAR IS USUALLY KEPT GARAGED. BODY SHOP, INTERNET DISCUSSIONS AND DEALERSHIP HAVE ALL REPORTED THEY BELIEVE THIS IS DUE TO A VW DESIGN FLAW. THIS IS NOT A RESULT OF CONSUMER NEGLECT, MILEAGE OR AGE OF CAR. THE CARPETING AND SOUND-DAMPENING UNDER PAD ARE TO BE REPLACED DUE TO MOLD AND MILDEW CONCERNS. TO REPAIR, THE HOSES WILL BE RECLAMPED INTO PLACE. TOTAL REPAIR COST ~$1700. VW WILL COVER PARTS CITING "PART FAILURE," BUT DECLINES TO COVER LABOR COSTS. PURCHASE OF "PLATINUM" LEVEL EXTENDED WARRANTY WITH NEW CAR WILL COVER ONLY 1/3 THE LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662906December 8, 2014
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS 2013 VOLKSWAGEN JETTA HYBRID. THE CONTACT STATED THAT WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE STALLED AND RESTARTED SHORTLY AFTER. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 13V568000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 01/09/15*LJ UPDATED 01/21/15*CN THE CONSUMER STATED THE INCIDENT ALSO HAPPENED FROM 0-30 MPH. UPDATED 01/26/15 UPDATED 10/5/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662515December 6, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
I HAVE A 2010 JETTA WOLFSBURG 2.0 TURBO. I HAVE HAD NOTHING BUT PROBLEMS WITH IT AND THE DEALER CAN'T SEEM TO HELP ME. THE DOORS WON'T LOCK OR UNLOCK CONSISTENTLY WITH THE KEY FOB. WHEN I LOCK IT, THE HORN BEEPS TO LET ME KNOW THE ALARM IS ON, BUT THE DOORS DON'T LOCK! NOT EVEN MANUALLY. IF I OPEN THE DOOR, THE ALARM SOUNDS, BUT THE DOORS WON'T LOCK! THE TOUCHSCREEN RADIO MADE A POPPING SOUND ABOUT 5 DAYS AGO AND WENT COMPLETELY BLACK. THE RADIO IS HOOKED UP TO THE CAR'S BLUE TOOTH SO THAT IS NOT WORKING EITHER. NO HANDS FREE TALKING FOR ME! I ALSO PAID A LOT OF MONEY TO HAVE A LIFETIME SUBSCRIPTION TO SIRIUS SATELLITE RADIO FOR THAT CAR. THAT SUCKS! THE BLINKERS DON'T WORK PROPERLY. IF I PUT MY LEFT BLINKER ON, THE RIGHT ONE GOES ON AND VICE VERSA. MY EXPENSIVE KEY, BROKE OFF IN THE IGNITION RANDOMLY. THE CAR STALLS WHILE IDLING. THE GAS PEDAL GETS STUCK IN THE "UP" POSITION CAUSING ME TO LOSE ACCELERATION ON THE HIGHWAY AND BARELY BE ABLE TO MOVE. MY CHECK ENGINE LIGHT IS CONSTANTLY GOING ON AND OFF FOR NO APPARENT REASON. IT IS ONE THING AFTER ANOTHER. THE CAR IS ONLY 4 YRS OLD! THESE ARE SAFETY ISSUES THAT IT SEEMS LOTS OF VW OWNERS ARE HAVING. HAVING NO LOCKING DOORS, OR DOORS THAT WON'T UNLOCK, NO ALARM, NO RADIO/BLUETOOTH, FAULTY BLINKERS, AND A STICKY GAS PEDAL ARE ALL DANGEROUS! I LEFT MY CAR AT THE DEALER FOR A WHOLE DAY AND THEY SAID "HMMMM......IT'S A MYSTERY" UM....WHAT! FROM WHAT I CAN SEE, I SHOULD BE EXPECTING MY CAR BATTERY TO DIE ANY DAY NOW DUE TO THE RADIO. LEMON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662557December 6, 2014
ENGINE
THE ENGINE SPONTANEOUSLY STOPPED RUNNING WHILE DRIVING. I WAS ENTERING AN INTERSECTION, TURNING LEFT, AND PUT IN THE CLUTCH TO DOWN-SHIFT (MANUAL TRANSMISSION) AND THE ENGINE STOPPED AS SOON AS THE CLUTCH PEDAL WENT DOWN, AS IF I HAD TURNED OFF THE KEY. THE ENGINE STARTER WOULD NOT RE-ENGAGE UNTIL I FIGURED OUT I HAD TO TURN THE IGNITION ALL THE WAY OFF THEN BACK TO THE START POSITION TO ENGAGE THE STARTER. THE ENGINE RE-STARTED NORMALLY AT THAT POINT AND RAN FINE FOR THE REST OF THAT TRIP. THE ENGINE HAS DONE THE SAME THING ABOUT SIX OR EIGHT TIMES SINCE THEN, THE MOST RECENT TIME BEING ABOUT TWO WEEKS AGO. THIS CAN MAKE IT QUITE INTERESTING, TURNING AT AN INTERSECTION WITH ONCOMING TRAFFIC AND HAVING TO TAKE A HAND OFF THE STEERING WHEEL TO DO THE COMPLICATED RE-START - IF THE DRIVER WERE TO PANIC A RE-START WOULD NOT HAPPEN. SOMETIMES THE ENGINE ALSO RUNS VERY ROUGH, ESPECIALLY AT IDLE, AND WILL NOT ACCELERATE THE CAR - THIS HAS BEEN A PROBLEM WHEN TURNING ONTO A STREET OR HIGHWAY AND NEEDING TO GET UP TO SPEED TO NOT GET HIT WHILE MERGING WITH TRAFFIC. THE ENGINE ALSO IDLES ROUGH PERIODICALLY BUT THAT HAS NOT BEEN A SAFETY CONCERN ALTHOUGH IT MIGHT BE RELATED TO THE OTHER PROBLEMS. THESE PROBLEMS HAPPEN AT ALL ENGINE AND AIR TEMPERATURES - HOT OR COLD, AND EVEN WHEN THE ENGINE IS FULLY WARMED UP. MULTIPLE DEALERS AND THIRD-PARTY REPAIR SHOPS HAVE BEEN UNABLE TO FIND THE CAUSE OF THIS PROBLEM; NO ERROR CODES ARE SHOWN BY THE ENGINE CONTROL COMPUTER AND IT HAPPENS INFREQUENTLY ENOUGH THEY HAVE NOT BEEN ABLE TO REPRODUCE THE PROBLEM THEMSELVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662346December 5, 2014
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
PASSENGER SIDE, REAR DOOR LOCK DOES NOT WORK. DOOR CANNOT BE OPENED FROM EITHER THE INSIDE OR THE OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662367December 5, 2014
FUEL SYSTEM, DIESEL
ON 11/3/2014 I DROVE MY 2009 VOLKSWAGEN JETTA TDI TO WORK ON INTERSTATE 90 , WHEN THE CARS ENGINE LIGHT CAME ON AND THE VEHICLE IMMEDIATELY STARTED TO DECREASE SPEED. BY THE TIME I FOUND A SAFE SPOT TO PULL OVER THE VEHICLE SHUT DOWN COMPLETELY. MY CAR HAD TO BE TOWED TO AN AUTOSHOP WHERE I WAS TOLD THAT MY CARS HIGHPRESSURE FUEL PUMP SHUT DOWN AND CONTAMINATED THE WHOLE FUEL SYSTEM WITH METAL FROM THE SECONDARY FUEL PUMP.I HAD PURCHASED THIS CAR USED JUST THIS FEBRUARY FOR $15000 AND NOW I HAVE TO PAY A BILL OF $7000 TO BE ABLE TO DRIVE IT AGAIN.I DID DO SOME RESEARCH AND DISCOVERED THAT I AM NOT THE ONLY DRIVER WITH A 2009 VW JETTA WHERE THE HIGHPRESSURE FUEL PUMP FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662274December 4, 2014
ELECTRICAL SYSTEM:HORN
THE HORN ON THIS VEHICLE BECOMES UNRESPONSIVE AT TIMES. WHEN IT DOES WORK, THE HORN TONE IS VERY LOW AND IS DIFFICULT TO HEAR. THIS COULD BE A SAFETY ISSUE. IT ALSO CONCERNS ME SINCE AN OPERATIONAL HORN IS NEEDED TO PASS THE STATE SAFETY INSPECTION. I HAVE NOT TAKEN IT TO THE DEALERSHIP YET FOR REPAIR, BUT A QUICK INTERNET SEARCH, I HAVE CONFIRMED THIS IS FAR TOO COMMON PROBLEM ON NEWER MODEL JETTA'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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