Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10672086January 13, 2015
EXTERIOR LIGHTING
EXTERIOR LIGHTS KEPT GOING OUT - FIRST THE FRONT LEFT LOW BEAM AND THEN THE HIGH BEAM, THEN THE RIGHT SIDE FRONT LIGHTS, THEN REAR BRAKE LIGHTS - RIGHT, THEN LEFT. PROBLEM DIAGNOSED AS A FUSE PLATE - "FOUND 30AMP FUSE THAT CONTROLS LIGHTS THAT ARE OUT IS MELTED AND BLOWN" KNOW THIS WAS PART OF A RECALL FOR OTHER VIN #S FOR THE 2011 JETTA BUT BELIEVE THE PART WAS FLAWED/HAD A DEFECT AND VW WON'T STAND BEHIND THEIR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672166January 13, 2015
FUEL/PROPULSION SYSTEM, ENGINE
WENT TO START AND LOUD CLUNK NOISE & ENGINE WOULD NOT TURN OVER. SEVERAL PIECES IF ICE WERE FOUND IN TURBO INTERCOOLER AREA. IN SHOP NOW. KNOWN DESIGN DEFICIENCY THAT VW NEVER INFORMED US ABOUT. $1800 TO IMPLEMENT TECH BULLETIN WITH NO REIMBURSEMENT FROM VW, THAT IS IF ENGINE IS NOT RUINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672239January 13, 2015
EXTERIOR LIGHTING
RIGHT SIDE HEADLIGHT STOPPED WORKING. I TOOK IT TO AN INDEPENDENT MECHANIC WHO CHANGED THE LIGHT BULB. ONE DAY LATER, THE RIGHT SIDE HEADLIGHT STOPPED WORKING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671859January 12, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS A DELAY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AND IT WOULD ENGAGE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES AND THEY INDICATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671995January 12, 2015
FUEL/PROPULSION SYSTEM
MY HUSBAND BROUGHT MY CAR IN FOR ROUTINE MAINTENANCE TO THE VW DEALER IN FEB 2014 INCLUDING A TIMING BELT CHANGE. HE ALSO DISCUSSED A "HARD START- NO START" ISSUE I WAS HAVING. THE SERVICE REPRESENTATIVE SAID TO MAKE SURE THE GLOW PLUG LIGHT GOES OUT BEFORE TRYING TO START (I'VE BEEN CAREFULLY WATCHING WITH EACH START SINCE THAT TIME AND THERE IS NO RELATIONSHIP BETWEEN THE LIGHT AND THE VEHICLE STARTING ISSUE). TODAY (5 MARCH 2014), I HAD A REPEAT OF THE SAME PROBLEM I'VE HAD 3 TIMES THIS WINTER: CAR STARTS FINE IN THE AM EVEN DURING BELOW ZERO TEMPERATURES, I DRIVE TO WORK AND LET IT SIT FOR 3-8 HOURS. CAR WILL NOT START, REGARDLESS OF AIR TEMP. IT TAKES 4-8 ATTEMPTS TO START THE CAR INCLUDING "PUMPING THE FUEL" PEDAL. I BELIEVE THIS IS A KNOWN AS A "HARD START- NO START" INTERCOOLER ISSUE AND IS ADDRESSED IN THE FOLLOWING VW TECHNICAL BULLETIN -- HTTPS://DRIVE.GOOGLE.COM/FILE/D/0B162-SX2NN5LUZBIDG9HCVR6NUU/EDIT?USP=SHARING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672021January 12, 2015
ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED MY CAR IN MID-FEB 2014 AND IT PERFORMED FLAWLESSLY THE WINTER OF 2014. I STARTED MY CAR ON MONDAY JAN 5 (OAT +5F) LET IT IDLE FOR A MINUTE AND DROVE 35 MI TO WORK ON THE HIGHWAY (RPM >2500), I DON'T HAVE A TEMP GAUGE, BUT MY CAR DID NOT SEEM TO WARM UP LIKE NORMAL. (USUALLY ITS WARM AFTER ABOUT 3 MI, AND HOT AFTER 10-15). AFTER WORK (+8HRS LATER) I STARTED MY CAR (OAT +15F), LETTING IT IDLE FOR A MINUTE THEN DROVE OUT OF THE PARKING GARAGE (~100') AND MY CAR LOST POWER, AND HAD A FLASHING GLOW PLUG LIGHT, I BELIEVE THIS WAS LIMP MODE. I PULLED INTO A PARKING LOT, LET MY CAR IDLE FOR A FEW MINUTES AND THERE WAS NO CHANGE. I SHUT THE CAR OFF, WAITED A MINUTE OR TWO, AND RESTARTED THE ENGINE, APPEARED TO RUN FINE AND I CONTINUED MY DRIVE HOME. I PULLED MY VAGCOM CODES AND SAW THAT P0299, LOW BOOST PRESSURE, I ATTEMPTED TO GET MY CAR INTO THE DEALER, BUT THEY WERE TOO BUSY. I DID NOT DRIVE MY CAR TUESDAY, BUT DROVE IT TO AND FROM WORK WEDNESDAY WITHOUT A PROBLEM. ON THURSDAY MORNING I STARTED MY CAR (-5F), IT IDLED FOR LESS THAN A MINUTE AND THEN DIED. IT CONTINUED TO TURN OVER, BUT WOULD NOT START. I PULLED THE CODES AGAIN (DID NOT CLEAR THEM FROM EARLIER IN THE WEEK) AND SAW THAT I HAD A NEW FAULT P0087, LOW FUEL PRESSURE. I HAD MY CAR TOWED TO THE DEALER (VW ROADSIDE IS SLOW, BUT FREE) AND DID NOT HEAR ANYTHING FROM THE DEALER UNTIL FRIDAY AFTERNOON. I WAS TOLD THAT ICE WAS DISCOVERED IN MY INTERCOOLER AND THAT IT HAD BEEN REPLACED AND THE COLD WEATHER KIT WAS INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671398January 9, 2015
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CHECK ENGINE AND THE ELECTRONIC POWER CONTROL WARNING LIGHTS ILLUMINATED. IN ADDITION, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671502January 9, 2015
ELECTRICAL SYSTEM
THE "UNDER HOOD FUSE BOX" WAS REPLACED IN MAY 2014 UNDER RECALL #97AM. WHEN THE WEATHER TURNED COLD THE CAR BEGAN TO GET HARD TO START, THE ENGINE LIGHT CAME ON, AND WHEN IT TURNED VERY COLD THE CAR WOULD NOT START AT ALL. I TOOK THE VEHICLE BACK TO DEALER, THEY CLEARED THE CODE AND SAID IF THE CODE CAME BACK THEY WOULD NEED TO REPLACE THE "GLOW PLUG CONTROL MODULE". WHEN I CAME HOME I STARTED SEARCHING THE "TDI FORUMS" FOR SIMILAR PROBLEMS. I FOUND OTHERS HAD THE SAME ISSUE AND SOMEONE FOUND THE SOLUTION. WHEN THE FUSE BOX WAS REPLACED, THERE IS A LITTLE JUMPER (VW PART NUMBER: 3C0-971-249) (COST $5.) THAT GOES IN A RELAY SLOT (R2) THAT SENDS POWER TO A 50 AMP FUSE (SB27), THAT SENDS POWER TO THE "GLOW PLUG CONTROL MODULE" (J179) THAT SENDS POWER TO THE GLOW PLUGS WHEN THE ENGINE IS BELOW 18 DEGREES C, ALLOWING THE ENGINE TO START WHEN COLD (AND WITHOUT SMOKING). ***THE PROBLEM IS THAT THERE IS NO LEGEND PROVIDED FOR THE UNDER HOOD FUSE BOX, SO NO WAY TO KNOW IF SOMETHING IS MISSING. THIS IS ALSO A SAFETY HAZARD BECAUSE IF SOMEONE WOULD PULL A FUSE AND NOT PAY ATTENTION, THERE IS NOTHING TO INDICATE WHERE OR WHAT SIZE OF FUSE TO PUT BACK IN. THIS COULD EFFECT ANYTHING FROM HEADLIGHTS TO ABS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671514January 9, 2015
POWER TRAIN
THERE IS A PROBLEM WITH TRANSMISSION OF JETTAS ONCE I WAS ON THE HIGHWAY AND MY VEHICLE STALLED I WAS LUCKY AS THERE WERE NO VEHICLE BEHIND ME OTHER WISE THAT WOULD HAVE BEEN A CATASTROPHIC SITUATION FOR BOTH ME AND THE DRIVER BEHIND ME. I PULL OVER THE SHOULDER AND WAITED AND STARTED THE VEHICLE I WAS ABLE TO DRIVE AFTER SOME TIME. THIS IS A KNOWN ISSUE FOR ALL THE JETTAS VOLKSWAGEN KNOWS ABOUT THIS AND THEY EXTENDED THE WARRANTY FOR SOMETIME. THIS PROBLEM WITH TRANSMISSION VALVE BODY HAPPENS AFTER CERTAIN MILES. I AM OUT OF THIS COVERAGE AND THIS IS A SAFETY ISSUE AND I WOULD REQUEST THAT THERE SHOULD BE A SAFETY RECALL SO THAT THIS SHOULD NOT HAPPEN WITH ANY ONE ELSE. PLEASE TAKE ACTION AS SOON AS POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670908January 8, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED ON A HILL IN A PARKING GARAGE, THE CONTACT DEPRESSED THE BRAKE PEDAL TO RELEASE THE EMERGENCY BRAKE. THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE VEHICLE ROLLED BACKWARDS AND THE CONTACT HAD TO QUICKLY MANEUVER THE VEHICLE TO AVOID CRASHING INTO OTHER VEHICLES. HOWEVER, THE VEHICLE CRASHED INTO A WALL. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10670911January 8, 2015
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
BROUGHT TO DEALER FOR A DPF LIGHT. DEALER DIAGNOSED WITH A CLOGGED PARTICULATE FILTER REPLACED UNDER WARRANTY. PICKED UP CAR DROVE ABOUT 5 MILES AND THE GLOW PLUG LIGHT CAME ON TURNED AROUND AND HEADED BACK TO DEALER CAR WENT INTO LIMP MODE (ON I93 RUSH HOUR TRAFFIC) SHUT CAR OFF IN VW PARKING LOT AND TECH COULD NOT GET IT TO START AGAIN. RECEIVED A CALL NEXT DAY WITH THE HPFP FAILURE NEWS AND THE FRAGMENT WENT THROUGH THE ENTIRE SYSTEM. DEALER TESTED FUEL AND CONFIRMED NO GAS IN THE 3/4 OF A TANK THAT IS IN THE CAR CURRENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670969January 8, 2015
ELECTRICAL SYSTEM
RADIO WAS WORKING PERFECTLY FINE YESTERDAY MORNING ON MY COMMUTE TO WORK. WENT OUT FOR LUNCH. BLACK SCREEN. NO AUDIO. NO BLUETOOTH. I CAN LIVE WITHOUT A RADIO. BUT I CANNOT LIVE WITHOUT HAVING A HANDS FREE OPTION FOR MY PHONE. I AM ON THE PHONE FOR WORK AND TRAVELING OFTEN. AFTER READING NUMEROUS COMPLAINTS ON HTTP://WWW.CARGURUS.COM/ I AM AFRAID THAT THIS COMPLAINT WILL GO UNNOTICED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671157January 8, 2015
ENGINE
ENGINE WOULD NOT START AFTER STANDING IN COLD WEATHER X 10 DAYS. MOISTURE FROM THE INTAKE AIR CONDENSED & COLLECTED IN THE CHARGE AIR COOLER. THIS MOISTURE THEN FROZE, AND CAUSED BLOCKAGE OF THE INTAKE AIR SYSTEM. TSB ISSUED IN JUNE 2011, AMENDED SEPTEMBER 2011, RE: THIS ISSUE. VW REVISED THE CHARGE AIR COOLER DESIGN TO AVOID THE FORMATION OF MOISTURE AND FREEZING IN THE BOOST SYSTEM. PURPORTEDLY, 50,000 JETTAS ALREADY AFFECTED; LOCAL DEALER REPORTS A CAR/DAY ENTERING SHOP FOR SAME ISSUE, AND REQUIRES SAME REPAIR @ $1300. VW WILL REPAIR TDI'S UNDER WARRANTY @ VW EXPENSE; THOSE VEHICLES NO LONGER UNDER WARRANTY ARE RESPONSIBILITY OF OWNER. HOWEVER, BECAUSE VW KNOWS OF THE PROBLEM, IS AWARE OF THE TSB AND ISSUED THE REVISED CHARGE AIR COOLER KIT, VW WILL NEGOTIATE WITH OWNERS WHOSE VEHICLE IS NO LONGER UNDER WARRANTY. GIVEN THE MAGNITUDE OF THIS ISSUE WITH JETTA TDI'S, WHY HAS THERE NOT BEEN A RECALL? WHY IS VW NOT ASSUMING THE LIABILITY FOR ALL THESE REPAIRS, REGARDLESS OF WARRANTY STATUS? WOULD ASK NHTSA TO 1) RECALL THESE VEHICLES FOR REPAIR, AND 2) ASK VW TO ASSUME LIABILITY FOR ALL REPAIRS ASSOCIATED WITH THIS KNOWN DESIGN DEFECT, & 3) ASK VW TO ASSUME ALL COSTS, INCLUDING PARTS, LABOR, TOWING, AND CAR RENTAL FOR US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670589January 7, 2015
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT ALSO STATED THAT THE CHECK ENGINE AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE INJECTOR CIRCUIT IN CYLINDER 1 FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670597January 7, 2015
ELECTRICAL SYSTEM, ENGINE
UPON RETURNING HOME ON SUNDAY 12/21 AT 3 PM, SMOKE WAS COMING FROM OUR GARAGE. WE OPENED THE GARAGE DOOR TO DISCOVERY MY CAR ON FIRE AND A GARAGE FULL OF SMOKE. WE CALLED 911 AND REQUESTED FIRE ASSISTANCE. WE THEN PROCEEDED TO EXTINGUISH THE FIRE USING 5 COMMERCIAL SIZE FIRE EXTINGUISHERS. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FLAMES AND DRAGGED THE CAR FROM THE GARAGE. THE CAR HAD NOT BEEN DRIVEN FOR APPROXIMATELY 18 HOURS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10670631January 7, 2015
STEERING
AS THE DRIVER WAS SLOWING DOWN TO MAKE A RIGHT TURN AND TURNING THE STEERING WHEEL TO THE RIGHT, THE VEHICLE WOULD NOT TURN AND CONTINUED GOING MOSTLY STRAIGHT FORWARD. ALL STEERING CONTROL OF THE CAR WAS LOST. THE CAR SPUN AROUND AND CAME TO A REST WITH ONE TIRE FACING FORWARD AND ONE FACING TO THE SIDE. THE STEERING RACK AND PINION METAL BROKE IN HALF WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670809January 7, 2015
ELECTRICAL SYSTEM
STARTED CAR TO LEAVE WORK TODAY AND RADIO WOULD NOT TURN ON JUST A BLACK TOUCHSCREEN. IN RESEARCHING THIS PROBLEM, I SEE THERE ARE HUNDREDS IF NOT MORE WITH THE EXACT PROBLEM. SO I HOPE THIS HELPS TO GET SOMETHING ROLLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670446January 6, 2015
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I HAD DRIVEN THE CAR EARLIER THAT DAY (ABOUT 40 MILES) WITH NO PROBLEMS. I GOT HOME AT ABOUT 7:30PM AND PARKED THE CAR OUTSIDE OUR HOUSE. AT ABOUT 2AM, I HEARD A BEEPING CAR HORN. I LOOKED OUTSIDE AND SAW FLAMES COMING OUT OF THE FRONT DRIVERS SIDE OF OUR BEAUTIFUL 2011 JETTA SPORTWAGEN. I DIALED 911, THE CAR CONTINUED TO BURN UNTIL THE FIRE DEPT ARRIVED AND PUT IT OUT. THE CAR IS A TOTAL LOSS. I'M ONLY HAPPY IT WASN'T PARKED INSIDE A GARAGE WHERE THE FIRE WOULD HAVE DESTROYED OUR HOUSE AS WELL. NO WORK HAD BEEN DONE ON THE CAR RECENTLY AND NO AFTERMARKET OPTIONS WERE INSTALLED. I HAVE ONLY ONE QUESTION - WHAT COULD CAUSE A COMPLETELY COLD CAR (NOT DRIVEN IN OVER 6 HOURS) TO SUDDENLY BURST INTO FLAME?? THANK YOU.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10670579January 6, 2015
SERVICE BRAKES
ABS CONTROL MODULE FAILURE IS VERY COMMON FOR MK5 JETTA'S AND GOLF'S. MINE FAILED APPROACHING A RED LIGHT IN A FOOT OF SNOW, RESULTING IN A LOSS OF THE TRACTION CONTROL, ABS AND STABILITY CONTROL. VOLKSWAGEN NEEDS TO DO THE RIGHT THING AND ISSUE A TECHNICAL SERVICE BULLETIN BEFORE THERE IS A LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670122January 5, 2015
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE PARKED ON THE STREET, THE VEHICLE'S HORN WOULD NOT SOUND AND PREVENTED THE CONTACT FROM WARNING AN APPROACHING VEHICLE. AS A RESULT, A CRASH OCCURRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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