Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10678218January 22, 2015
ELECTRICAL SYSTEM
CAR RADIO SUDDENLY SHUTOFF WHILE DRIVING AND WOULD NOT TURN BACK ON.TOUCH SCREEN DOES NOT RESPOND. CHECKED FUSES ON ENGINE COMPONENT AND LEFT SIDE PANEL, AND NO FUSES ARE BLOWN. NOW THE PASSENGER HEADLIGHT AND DRIVER'S SIDE TAILLIGHT ARE ALSO OUT, BUT REPLACED WITH NEW ONES THEY STILL DO NOT COME ON. VERY CONCERNED THAT THE ELECTRICAL ISSUES WILL DRAIN THE BATTERY AND THAT THERE IS NO APPARENT CAUSE FOR THIS INCIDENT.I DO NOT SEEING A NEW RADIO AS BEING THE SOLUTION, I REFER TO THIS DISCUSSION HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583 WITH VERY SIMILAR ISSUES TO MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678332January 22, 2015
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP FAILURE, RESULTING IN DAMAGE THAT REQUIRED REPLACING THE ENTIRE DIESEL FUEL SYSTEM. REPAIR COVERED UNDER VW WARRANTY, ESTIMATED COST (ACCORDING TO VW) HAD THIS NOT BEEN COVERED WAS $8000. THIS FAILURE WAS NOT DUE TO MIS-FUELING, HOWEVER THE FUEL TANK WAS VERY LOW. I HAVE NO REASSURANCES FROM THE MANUFACTURE THAT THIS PROBLEM WILL NOT REOCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10677079January 21, 2015
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
THE RADIO QUIT WORKING MAKING THE BLUETOOTH HANDS FREE NOT OPERABLE? SAFETY ISSUE AS I NEED THE BLUE FOR TALKING WHILE DRIVING FOR WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676634January 20, 2015
WHEELS
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE FROM THE FRONT PASSENGER SIDE WHEEL. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED OR NOT AND WHO EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10676637January 20, 2015
WHEELS, TIRES
TIRES PUT ON THE 2014 VW JETTA GLI (DUNLOP SPORT) FROM FACTORY ARE OF VERY POOR QUALITY AND COULD CAUSE A BLOW-OUT AND AN ACCIDENT. FIRST INCIDENT WITH POTHOLE CAUSED A TIRE BLOW-OUT ON FRONT PASSENGER TIRE, BUT EXECUTED A CONTROLLED MANEUVER TO PULL THE VEHICLE OVER. SECOND INCIDENT INVOLVED NO POTHOLE OR ABNORMAL CIRCUMSTANCES BUT RESULTED IN A BUBBLE IN THE SIDEWALL OF ANOTHER TIRE. BUBBLE WAS CAUGHT BEFORE BLOW-OUT INCIDENT COULD OCCUR. THESE TIRES ARE UNSAFE AND THERE ARE NUMEROUS COMPLAINTS OF THIS DUNLOP SPORT TIRE SCATTERED ACROSS THE INTERNET. NHTSA NEEDS TO TAKE ACTION BY REQUIRING VOLKSWAGEN TO REPLACE THESE TIRES WITH TIRES OF BETTER QUALITY THAT WILL NOT DEVELOP COMPROMISED SIDEWALLS OR ARE AT RISK TO BLOW-OUTS. THIS SHOULD BE DONE AT NO COST TO THE CONSUMER AS VW MADE THE DECISION TO EQUIP THE VEHICLES WITH THESE POOR QUALITY UNSAFE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676694January 20, 2015
ENGINE
AT 13K MILES THE ENGINE HYDROLOCKED DUE TO ICING IN THE INTERCOOLER. CAR IS A 2014 JETTA TDI VALUE EDITION. THEY "FIXED IT" BY A VW TSB. TURNS OUT IT IS A VERY WELL KNOWN ISSUE. CONDENSATION FREEZES IN THE INTERCOOLER AT LOW TEMPS (BELOW 25 DEG), THEN MELTS AND IS SUCKED IN WHEN YOU START YOUR CAR (OR TRY) THE NEXT MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676369January 19, 2015
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP NOISE. DEALER DIAGNOSED AS PUMP FAILURE DUE TO CONTAMINATED FUEL. VEHICLE HAD ALWAYS BEEN FUELED AT HIGH VOLUME DIESEL OUTLET. FUEL OUTLET HAS LOCAL GOVT. FUEL CONTRACTS AND MONITORS FUEL ON STRICT SCHEDULES AS PER THEIR CONTRACTS. VOLKSWAGEN OF LEE'S SUMMIT FIXED PROBLEM UNDER WARRANTY BUT INDICATED THE "EXTENDED WARRANTY" THAT I PAID EXTRA FOR WOULD NOT HONOR THIS REPAIR AT ANY LATER DATED WHEN THIS PUMP FAILS AGAIN. (DUE TO BAD FUEL) ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676403January 19, 2015
WHEELS, TIRES
TWO FLATS IN 1 WEEK WITH CONTINENTAL CONTI PRO CONTACT TIRES BOTH WITH SIDEWALL ISSUES. BOUGHT BRAND NEW 2015 SE TSI VW JETTA ON 12/28/2014 CAR HAD 245 MILES ON IT. ON 1/15/2015 I WAS DRIVING ON PALMETTO PARK RD WHEN THE FRONT DRIVER SIDE TIRE WENT FLAT. TIRE HAD MULTIPLE SIDEWALL BUBBLES, VW ROADSIDE CAME AND PUT A SPARE ON. NEXT ON 1/17/2015 PULLING OUT OF PARKING LOT I RAN OVER A ROCK AND BACK PASSENGER SIDE TIRE WENT FLAT AGAIN TIRE HAD SIDEWALL ISSUES. CAR ONLY HAS 1000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676430January 19, 2015
FUEL SYSTEM, DIESEL
WHILE DRIVING IN LOCAL, I WAS SO SCARED WHEN MY 09 VW JETTA SPORTWAGEN TDI SUDDENLY STOPPED, COMPLETELY OUT OF POWER. THE CAR STOPPED RIGHT BEFORE WE ENTERED THE INTERSECTION. IT COULDN'T BE ABLE TO RESTART. THERE WERE NO ENGINE LIGHT ON, NO WARNING SIGNS. THE CAR JUST COMPLETELY SHUT DOWN WITHOUT ANY SIGNS AND WE HAVE TO HAVE IT TOWED. I CONSIDER THIS AS A SERIOUS SAFETY ISSUE SINCE IF THE CAR JUST SHUT DOWN LIKE THAT WHILE ON FREEWAY, IT COULD LEAD TO MANY CAR ACCIDENTS AND DEATHS. THE DIAGNOSIS SHOWED THAT THERE IS METAL PIECES FLOW INSIDE THE FUEL LINE WHICH CAUSE FUEL SYSTEM DAMAGE AND BREAK DOWN THE HIGH PRESSURE FUEL PUMP. THIS ISSUES HAS BEEN HAPPENING TO CARS IN THE SAME MODEL WHICH HAS BEEN REPORTED OVER THE YEARS. NHTSA SHOULD HAVE SOLUTIONS FOR THIS SAFETY ISSUES WITH THESE VW'S CAR MODELS TO PREVENT SERIOUS CAR ACCIDENTS ESPECIALLY ON HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676513January 19, 2015
FUEL SYSTEM, DIESEL
GLOW PLUG WARNING LIGHT BEGAN FLASHING AND ENGINE LOST MUCH OF ITS POWER. AFTER ABOUT 1 MINUTE OF ADDITIONAL DRIVING ENGINE STOPPED IN THE MIDDLE OF THE ROAD LEADING TO LOSS OF POWER STEERING AND BRAKES. MANAGED TO COAST CAR OFF TO SIDE OF THE ROAD AND STOP WITHOUT INCIDENT. CAR TOWED TO LOCAL MECHANIC AND DIAGNOSED AS A HIGH-PRESSURE FUEL PUMP (HPFP) FAILURE WHICH RESULTED IN METAL FLAKES CONTAMINATING THE ENTIRE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676345January 18, 2015
TIRES, TIRES:SIDEWALL
BRAND NEW TIRE COMPLETELY FAILED AT HIGHWAY SPEED. THIS TIRE WAS 7 DAYS OLD AND THERE WAS A TOTAL SIDEWALL FAILURE. LOOKING ONLINE AFTER THE INCIDENT, THERE ARE COUNTLESS COMPLAINTS OF THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676364January 18, 2015
ELECTRICAL SYSTEM
BOTH BACK PASSENGER DOORS NO LONGER LOCK. EVEN WITH CHILD LOCK ON THEY OPEN FREELY. HAVING CHILDREN IN THE BACK SEAT IS A HUGE PROBLEM AS THEY CAN OPEN THE DOORS AT ANY TIME. THERE IS NO WARNING THE LOCKS HAVE FAILED. I'VE RESEARCHED ONLINE AND THIS SEEMS TO BE A KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676287January 18, 2015
ENGINE
I HAVE A 2011 VW JETTA TDI (DIESEL). AFTER LEAVING MY CAR PARKED FOR ABOUT A WEEK, IT WOULD NOT START. THE BATTERY WAS FINE, SO I HAD IT TOWED TO THE DEALER, AND WAS TOLD THAT CONDENSATE HAD BUILD UP IN MY INTERCOOLER AND AIR INTAKE LINES AND FROZEN. THE SUGGESTED REPAIR WAS TO REPLACE THE INTERCOOLER, AND ASSOCIATED PARTS, BUT I HAD THEM THAW AND DRAIN THE LINES AND TOOK MY CAR HOME. I AM CONCERNED BECAUSE IF THE CONDENSATE BUILT UP IN THE LINES AND GOT INTO MY ENGINE I CAN POTENTIALLY THROW A ROD CAUSING SEVERE ENGINE DAMAGE. I ASKED THE DEALER ABOUT THIS AND THEY SAID WHILE UNLIKELY, IT COULD POTENTIALLY HAPPEN. I'D LIKE TO KNOW THE PREVALENCE OF THIS IN THE 2011 JETTA TDI SO I CAN MAKE AN INFORMED DECISION ABOUT THE FUTURE OF MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676306January 18, 2015
ELECTRICAL SYSTEM
RADIO SIMPLY STOPPED WORKING. THE RADIO HAD BLUETOOTH HANDS FREE OPERATION FEATURE. SO, MY FAMILY CAN NO LONGER OPERATE THE CAR SAFELY MAKING OR RECEIVING PHONE CALLS. THIS PROBLEM HAS OCCURRED WITH A MULTITUDE OF 2010 VERSIONS OF THIS CAR. THE PROBLEM IS INTERNAL TO THE RADIO MADE BY DELPHI, SO IT MAY CROSS OVER TO OTHER AUTOMOBILE MFG MODELS. THIS IS A VERY PREMATURE TIME FOR RADIO FAILURES AFTER 3 YEARS IN SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676178January 17, 2015
SERVICE BRAKES
I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN MY CHECK ENGINE LIGHT CAME ON AND WAS FLASHING AND MY BATTERY LIGHT CAME ON. I WAS ABOUT TO SWITCH LANES TO PULL OVER AND I LOST POWER, BRAKES, AND STEERING. I JUST MADE IT INTO A PARKING LOT ABOUT FIVE FEET FROM A BUILDING WHEN MY CAR ALL OF A SUDDEN STARTED SMOKING. I POPPED MY HOOD BUT IT WOULDN'T COME OPEN. WITHIN ABOUT A MINUTE AND A HALF MY HOOD STARTED MELTING SPARKS WERE FALLING FROM THE UNDERNEATH OF MY CAR AND THROUGH THE GRILL I COULD SEE A SMALL FIRE. WITHIN TWO MINUTES MY CAR WAS ON FIRE! I HAD TO CALL TO FIRE DEPARTMENT AND MY CAR IS COMPLETELY TOTALED AND BURNT TO A CRISP ! BEFORE THE FIRE DEPARTMENT CAME A VOLUNTEER FIRE FIGHTER JUST HAPPENED TO DRIVE BY AND FIRE EXTINGUISHED IT BUT IT DIDN'T DO A THING. NOW I AM OUT MY CAR...MY LIVELY HOOD..AND THE $4500 I SPENT 1 YEAR AGO. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10672612January 15, 2015
SEATS
HEATED SEATS BURNED THE BACK AND LEGS OF DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10672646January 15, 2015
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE FRONT DRIVER SIDE DOOR OPENED INDEPENDENTLY AND WOULD NOT LATCH. THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,785. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672472January 14, 2015
AIR BAGS
AIRBAG LIGHT CAME ON. VOLKSWAGEN INDICATES THAT AIRBAGS ARE NOT FUNCTIONING. NO INCIDENT CONTRIBUTED TO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672336January 13, 2015
ENGINE
TRIED TO START VEHICLE STARTED ONCE THEN STALLED IMMEDIATELY. TRIED A SECOND AND THIRD TIME VEHICLE WOULD JUST CLICK. LET CAR SIT 14 HOURS VEHICLE CLICKED ONCE THEN STARTED AND RAN ROUGH WITH WHITE SMOKE COMING OUT OF EXHAUST. READ UP ON HARD STARTS AND FOUND OUT ABOUT INTERCOOLER FREEZING. PULLED TUBING OFF AND FOUND APPROX. 2-3 OZ OF CLEAR WATER AND 4-5 OZ OF GREEN SLUDGE IN THE INTERCOOLER PIPING. NUMEROUS INSTANCES OF THIS HAVE OCCURRED EVEN ON THE HIGHWAY SOME OF THESE HAVE RESULTED IN A CONDITION CALLED HYDROLOCK RESULTING IN BENT CONNECTING RODS. THIS HAS ALSO OCCURRED IN VEHICLES BEING DRIVEN AT HIGHWAY SPEEDS. AT HIGHWAY SPEEDS THIS WILL CAUSE A RAPID LOSS OF ENGINE POWER POSSIBLY CAUSING A VEHICLE ACCIDENT. THERE ARE NUMEROUS FORUMS NOTING THIS IN 2009-2012 MODELS AND POSSIBLY 13-14 MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672110January 13, 2015
POWER TRAIN, SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER
THE CAR, A 2012 VW JETTA SE, FAILED TO RESPOND TO THE REVERSE GEAR ON 1/5/2015 AND BEHAVED AS IF THE EMERGENCY BRAKE WAS STILL ENGAGED. THE REAR TIRES WOULD NOT MOVE AND THE REVERSE MANEUVER FAILED. THE DEALERSHIP WAS CALLED AND THEY RECOMMENDED TOWING TO THEIR FACILITY. THIS WAS ACCOMPLISHED ON 1/9/2015 AND TO DATE THERE HAS BEEN NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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