Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10876296June 23, 2016
POWER TRAIN
VEHICLE HAS STARTED TO DISPLAY SOME OF THE CHARACTERISTIC SLIPPING AND LURCHING DSG ISSUES THAT VW KNOWS ABOUT. I TOOK IT TO THE DEALERSHIP AND WHEN THE TECH TOOK IT OUT FOR A TEST DRIVE, HE ACTUALLY EXPERIENCED THE ISSUE HIMSELF. UNFORTUNATELY, THE COMPUTERS AREN'T THROWING ANY CODES SO THEIR ONLY ADVICE WAS TO KEEP DRIVING IT UNTIL IT GETS WORSE AND I CAN BRING IT BACK AND THEY CAN MORE EASILY DUPLICATE THE PROBLEM. SO BASICALLY I'M DRIVING A TIME BOMB. VW KNOWS THERE'S ISSUES WITH THIS TRANSMISSION, THE VW DEALERSHIP TECH EXPERIENCED THE ACTUAL ISSUE HIMSELF, BUT THEY WON'T DO ANYTHING UNTIL IT GETS WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876290June 23, 2016
ENGINE
FAULTY ENGINE COIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875928June 22, 2016
SEAT BELTS
WEEK OF APRIL 3RD 2016 (APPROX THU APR 7TH) MY 17 YEAR OLD SON EXPRESSED CONCERN THAT THE PASSENGER SIDE, REAR SEAT BELT BUCKLE WOULD NO LONGER SLIDE DOWN THE SEAT BELT BECAUSE IT WAS GETTING CAUGHT AT A TORN SPOT ON THE SEAT BELT THAT WAS NOW BEGINNING TO FRAY. WE COULD NOT USE THE SEAT BELT THE WAY THAT IT WAS SO HE SAT ON THE OTHER SIDE TO GET HOME. ...UPDATED 08/31/16 *BF WE OBSERVED THE SEAT BELT AND NOTED THAT IT WAS SEVERELY FRAYED APPROX OF AN INCH INTO THE EDGE OF THE SEAT BELT. THE NYLON WEBBING WAS BUNCHING UP AND NOT ALLOWING THE BUCKLE TO SLIDE DOWN THE SEAT BELT. MY FIRST ASSUMPTION WAS THAT THE SEAT BELT GOT SLAMMED IN THE DOOR AND MAY HAVE CUT IT ALLOWING THE SEAT BELT TO START TO FRAY. THINKING THIS WAS THE CASE WE DECIDED TO TRIM THE FRAYED FIBERS FROM THE BELT AND USE AN IRON TO SEAL THE AREA BY HEATING IT. THIS WORKED WELL AND ALLOWED US TO CONTINUE TO USE THE SEAT BELT BUT UPON FURTHER EXAMINATION WE NOTICED THAT THE FRAYED AREA WAS EXACTLY WHERE THE BELT STOPS IN THE OPENING IN THE REAR DASH, EXACTLY!. WE LOOKED AT THE OTHER TWO BELTS, REAR CENTER, AND REAR DRIVERS SIDE AND NOTICED THE SAME FRAYING OCCURRING IN VARYING DEGREES OF DAMAGE, IN THE EXACT SAME LOCATIONS, RIGHT WHERE THE SEAT BELT STOPS IN THE OPENING IN THE REAR DASH, THE EXACT SAME SPOT!..I CALLED THE DEALERSHIP, THELEN IN BAYCITY, MI TO ASK THEM TO LOOK AT THE SEAT BELTS WHILE THE CAR WAS IN FOR ITS 30,000 MILE SCHEDULED OIL CHANGE. I BROUGHT THE CAR IN ON APRIL 29TH 2016.THE DEALERSHIP FOUND ADDITIONAL MAINTENANCE THAT NEEDED TO BE DONE AND TOLD ME THAT I WOULD HAVE TO LEAVE THE CAR AND THAT THEY WOULD HAVE TO ELEVATE THE SEAT BELT ISSUE TO THE REGIONAL VOLKSWAGEN REP. I AGREED TO LEAVE THE CAR. I RETURNED TO PICK UP THE CAR AND WAS TOLD THE SEAT BELT DEFECT WOULD NOT BE COVERED BY VW. I APPEALED TO VW CUSTOMER SERVICE AND BBB AUOTLINE BUT HAVE BEEN DECLINED EACH TIME. ...UPDATED 08/30/16 *BF VIN NUMBER IS INVALID UPDATED 6/20/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875965June 22, 2016
UNKNOWN OR OTHER
IGNITION KEY WILL STICK IN LOCK FOR NO KNOWN REASON,KEY WILL NOT TURN AT ALL , IT FEELS AS IF IT IS MECHANICALLY LOCKED IN THE IGNITION,ADDED SOME GRAPHITE TO IGNITION LOCK NO DIFFERENCE NOTED, HAVE BEEN STUCK IN PARKING AREAS AND OTHER PLACES UNTIL KEY WAS ABLE TO UN-STICK. VERY FRUSTRATING, THIS IS AN INTERMITTENT PROBLEM, THIS HAPPENS WHEN STATIONARY AND ONLY WHEN TURN "OFF" IGNITION.. VERY SIMILAR TO OTHER COMPLAINTS ON THIS SITE. HAS HAPPENED APPROX 100 TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876002June 22, 2016
ELECTRICAL SYSTEM
STARTED THE CAR AND THE STEREO JUST STAYED BLACK AND WILL NO LONGER TURN ON. FUSES ARE IN WORKING CONDITION. THE BATTERY IS NOW SLOWLY DYING BECAUSE THE RADIO IS STILL DRAWING POWER. HAVE SEEN MULTIPLE COMPLAINTS REGARDING THIS ISSUE AND VOLKSWAGEN HAS DONE NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874984June 18, 2016
POWER TRAIN
WHILE DRIVING SUDDENLY LOOSE POWER OR TRANSMISSION FAILURE. IT'LL FEEL LIKE IT'S IN NUETRAL. DIAGNOSTIC TEST CAN'T PICK IT UP SO WHAT CAN WE DO AS CONSUMERS? KEEP COMPLAINING NOBODY IS HEARING US. DAMAGE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874826June 17, 2016
SEATS
THE WELD HOLDING THE DRIVERS SEAT TO THE FLOOR BOARD BROKE OFF. THIS CAR HAS NEVER BEEN IN AN ACCIDENT AND HAS VERY MINIMAL RUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874682June 16, 2016
STEERING
I AM HAVING TROUBLE GETTING MY KEY TO TURN OFF AGAIN. THE CAR WILL TURN ON WITH EASE BUT WHEN I PARK AND GO TO TAKE THE KEY OUT IT'S STUCK IN THE "ON" POSITION AND I HAVE A HARD TIME TURNING OFF TO GET THE KEY OUT OF THE IGNITION SWITCH. THE CAR WAS UNDER THE ORIGINAL MANUFACTURERS WARRANTY THE FIRST TIME THIS HAPPENED AND A LOCAL DEALER REPLACED THE IGNITION SWITCH JANUARY 2015. I AM NOW HAVING THE SAME ISSUE HOWEVER THE CAR IS OUT OF BOTH THE MANUFACTURER'S WARRANTY PERIOD AND ALSO THE 1YR. WARRANTY FOR THE REPLACEMENT SWITCH, AND BY ONLY 6 MONTHS I MIGHT ADD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873805June 13, 2016
ELECTRICAL SYSTEM
IGNITION SWITCH WILL NOT RELEASE THE KEY CAN NOT TURN OFF ENGINE( THREE TIMES THE WEEKEND OF 6 11 2016)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874008June 13, 2016
STEERING
STEERLOCK- I DROVE MY CAR FOR A FEW MINUTES ON 6/11/2016 TO THE STORE, THEN RETURNED HOME. AT THE STORE THE KEY HAD WORKED FINE. WHEN I RETURNED HOME AND PUT THE CAR IN PARK THE KEY TO MY CAR WOULD NOT TURN OFF. I REPEATEDLY TRIED TO TURN THE CAR OFF, AND THE KEY REFUSED TO TURN OFF. I CALLED THE LOCAL VOLKSWAGON DEALERSHIP IN MARION, IL TO SEE IF I COULD GET SOME POSSIBLE FIXES, THE SERVICE TECHS WERE GONE FOR THE DAY SINCE IT WAS A SATURDAY. THE SALESMAN SAID HE WOULD CONTACT A TECHNICIAN TO SEE IF THEY HAD ANY FIXES FOR ME. HE CALLED ME BACK AND TOLD ME TO TRY HOLDING THE KEY FORWARD THEN LETTING IT SNAP BACK. I TRIED THIS A FEW TIMES AND IT DIDN'T WORK, SO I TOLD THEM I WOULD DROP THE CAR OFF. ONCE I GOT TO THE DEALERSHIP THE TECHNICIAN HAD CAME IN AND HE WAS ABLE TO GET THE KEY TRICK I WAS TOLD ABOUT TO WORK. I LEFT THE CAR WITH THEM AND THEY WERE TO LET ME KNOW WHAT THE ISSUE WAS ON MONDAY 6/13/2016. THE SERVICE MANAGER CALLED ME AND SAID IT WAS A ISSUE WITH THE STEERLOCK. HE ALSO SAID THEY KEPT THE PART IN STOCK BECAUSE THIS TYPE OF THING HAPPENS. I TOLD THEM TO GO AHEAD AND FIX IT. I HAVE NOW PICKED UP MY CAR AND IT TURNS ON AND OFF PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874029June 13, 2016
ELECTRICAL SYSTEM
DEALER STATES "REPLACE UNDER HOOD FUSE PANEL AND 30 AMP FUSE (FUSE PANEL UNDER HOOD MELTING AT SB16)". ALSO REPORTS "REMOVE DIESEL PARTICULATE FILTER AND REPLACE ABS MODULE, BLEED BRAKE SYSTEM, CODE NEW MODULE AND SET BASIC SETTINGS FOR SENSORS (FAULT CODE 01130 ABS OPERATION IMPLAUSIBLE SIGNAL)". AFTER I'VE RESEARCHED THIS IT SEEMS THERE WAS A RECALL ON MANY CARS, #97AM, BUT SOMEHOW NOT MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873602June 10, 2016
ENGINE
TL* THE CONTACT OWNS A 2000 VOLKSWAGEN JETTA. WHILE DRIVING 80 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SHOULDER OF THE ROAD AND TOWED BACK TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT RESTART. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 245,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873622June 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING AT ANY SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 49,706. UPDATED 08/22/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873334June 8, 2016
ELECTRICAL SYSTEM
I PULLED INTO A GAS STATION AND TRIED TO TURN OFF ENGINE TO FUEL THE CAR. AN IGNITION MALFUNCTION WOULD NOT ALLOW ME TO TURN ENGINE OFF OR REMOVE KEY FROM IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872930June 7, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION SHIFTED FROM DRIVE INTO NEUTRAL INDEPENDENTLY WITHOUT WARNING. THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 199,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873016June 7, 2016
FUEL/PROPULSION SYSTEM
THE TURBO ON MY 2012 JETTA SPORTWAGON HAS FAILED AT 89,000 MILES AND VW WOULD NOT FIX IT. IT COST ME $3000 TO FIX. THE PARTICULATE FILTER WAS DIRTIED AS A RESULT OF THE FAILURE AND VW WILL NOT REPLACE IT. IT WILL COST ME $2000 TO FIX IT. I WANT FULL VALUE FOR THE CAR PLUS MY $3000 BACK TO FIX THE TURBO. THE TURBO FAILED FIVE MONTHS AFTER VW COMPLETED THE MANDATORY "SERVICE SOFTWARE UPDATE" REQUIRED TO GET AN APPROVED SMOG CHECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873110June 7, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE VEHICLE INADVERTENTLY STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND WAS RESTARTED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872854June 6, 2016
AIR BAGS
AIRBAG WARNING LIGHT ON DASH HAS BEEN ON SINCE LAST FALL 2015. DEALER SAYS CAR WILL STILL PASS INSPECTION WITH LIGHT ON. I'M WONDERING IF THERE IS A RECALL ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872423June 3, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. AFTER CONNECTING THE SEAT BELT, THE FASTENER DETACHED FROM THE SEAT FROM THE REAR DRIVER SIDE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. TWO WEEKS LATER, THE REAR PASSENGER SIDE FASTENER DETACHED FROM THE SEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872122June 2, 2016
FUEL/PROPULSION SYSTEM, SUSPENSION, WHEELS
WATER PUMP REPLACED, TIRES ALWAYS HAVE ISSUES BECAUSE OF THE RIM DESIGN, CODE ERRORS, REAR RODS REPLACED, MUFFLER, MISFIRING, RADIATOR ECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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