Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10863824May 8, 2016
ELECTRICAL SYSTEM
ABOUT AUG 2013 (MILEAGE ~ 63,000): INTERMITTENT ISSUE THAT DRIVER'S DOOR LOCK WOULD NOT LOCK WITH KEY FOB. DOOR WOULD BE UNLOCKED AND DOOR COULD BE PHYSICALLY OPENED USING THE DOOR HANDLE AND THEN CAR ALARM WOULD GO OFF. ABOUT AUGUST 2014 (MILEAGE ~ 78,000): DRIVER'S DOOR STOPPED LOCKING OR UNLOCKING AT ALL WITH KEY FOB. WHEN PRESSING LOCK BUTTON ON KEY FOB, DRIVER'S DOOR REMAINS UNLOCKED AND DOOR CAN BE PHYSICALLY OPENED USING DOOR HANDLE WITHOUT CAR ALARM GOING OFF. NEED TO MANUALLY LOCK AND UNLOCK DRIVER'S DOOR BY PUTTING KEY IN THE LOCK AND TURNING CLOCKWISE. ONCE LOCKED, DRIVER'S DOOR WILL THEN NOT UNLOCK WITH KEY FOB AND NEEDS TO BE MANUALLY UNLOCKED BY PUTTING KEY IN THE LOCK AND TURNING COUNTER-CLOCKWISE. [NOTE THAT THIS PROBLEM STILL EXISTS AND HAS NOT BEEN FIXED AS OF MAY 2016.] ONE YEAR LATER, ABOUT AUGUST 2015 (MILEAGE ~ 94,000): NOW THERE IS ALSO AN INTERMITTENT PROBLEM WTH THE REAR PASSENGER SIDE DOOR LOCK - SOMETIMES WHEN UNLOCKED WITH THE KEY FOB, THE DOOR WILL NOT UNLOCK AND THE DOOR WILL NOT OPEN USING THE OUTSIDE DOOR HANDLE. THE DOOR WOULD ALSO NOT OPEN WHEN TRIED WITH THE KEY IN THE LOCK OR WHEN USING THE INSIDE DOOR HANDLE OR WHEN THE LOCK/UNLOCK BUTTON INSIDE THE CAR IS PRESSED. THIS REAR PASSENGER DOOR PROBLEM HAS HAPPENED AT LEAST 3 TIMES AND THIS DOOR IS USED INFREQUENTLY, SO IT COULD BE HAPPENING MORE OFTEN. THESE DOOR LOCK ISSUES ARE A POTENTIAL SAFETY ISSUE IF A PERSON GETS LOCKED IN AND CANNOT GET OUT OF THE DOOR IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863523May 6, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
CHECK ENGINE LIGHT COMES ON FREQUENTLY AND WHEN I TAKE TO DEALER IT IS ALWAYS A SENSOR PROBLEM I HAVE ALSO HAD SOME ELECTRICAL ISSUES REPLACING BULBS FREQUENTLY. ALSO WHILE DRIVING THE SHIFTING LIGHTS WILL ALL LIGHT UP PRNDS, SOMETIMES THERE IS A LOSS OF POWER. ALSO ONE OF THE OVERHEAD LIGHT SEEMS TO HAVE MELTED DUE TO A HIGH HEAT SOURCE OF SOME KIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863421May 5, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR DOOR LOCKS NOT WORKING / ERRATIC. WHEN I BOUGHT THE CAR FROM THE DEALER IN SANTA CRUZ, CALIFORNIA IN 2012, THEY DID NOT TELL ME THE REAR RIGHT PASSENGER DOOR DID NOT AUTOMATICALLY LOCK, NOR COULD IT BE LOCKED FROM INSIDE. I HAD TO MANUALLY LOCK IT FROM THE SIDE, AND NOW IT STAYS LOCKED ALL THE TIME UNLESS I PULL THE INSIDE LEVER. THEN, AN YEAR LATER, THE OTHER (LEFT) PASSENGER SIDE STARTED NEVER LOCKING TOO, AND MOST OF THE TIME I HAVE TO MANUALLY LOCK THE DRIVER DOOR WITH THE KEY. THE FRONT RIGHT PASSENGER DOOR STILL WORKS FINE, AS DO ALL THE ALARMS. THE DEALER SAYS IT WILL COST ME $1400 TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862697May 3, 2016
FUEL/PROPULSION SYSTEM
DRIVING ON THE HIGHWAY AND THE GLOW PLUG INDICATOR LIGHT STARTS FLASHING WITH A LOSE OF POWER. THE VEHICLE STALLS BUT LUCKILY WHILE EXITING FREEWAY. THE JETTA WAS TOWED TO DEALER WHERE IT WAS DETERMINED HPFP FAILURE AND THE WHOLE FUEL SYSTEM NEEDS TO BE REPLACED. THE CAR WAS NOT FIXED ($6000) AS IT WAS PAST THE WARRANTY BY 1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862375May 1, 2016
AIR BAGS, UNKNOWN OR OTHER
AIRBAG LIGHT/SIGN ON THE DASHBOARD IS ALWAYS ON,CHARGING OUTLET NOT WORKING , VW LET US PAY $189.00 FOR DIAGNOSTIC AND WANT US TO PAY $500.00 FROM THE REFUND FOR THE CLASS ACTION LAWSUIT TO FIX THE AIRBAG PROB. THEY CLAIM IT WAS ELECTRICAL WIRING CHEWED BY RODENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862013April 28, 2016
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, AN ABNORMAL SOUND EMITTED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE WHEEL BEARING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862069April 28, 2016
AIR BAGS
IN A ACCIDENT WHERE I WAS STOPPED AND HIT IN THE REAR AND PUSHED INTO THE CAR IN FRONT OF ME. HEAVY FRONT AND REAR DMG AND THE AIRBAGS DID NOT DEPLOY, JUST SOME SMOKE CAME OUT FROM UNDER THE DASH LIKE IT WAS ON FIRE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10861551April 26, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE MAKING A LEFT TURN, THERE WAS A LOUD SNAP THAT CAME FROM THE FRONT OF THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER AND PASSENGER SIDE COIL SPRINGS FAILED AND NEEDED TO BE REPLACED. THE DRIVER SIDE COIL SPRINGS WERE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 06/29/16*LJ THE CONSUMER STATED THAT THE 4TH COIL SPRING NEEDS TO BE REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861091April 23, 2016
POWER TRAIN
WHEN STARTING TO ACCELERATE, MY JETTA WILL RANDOMLY SHIFT WITH A VERY HARD JERK. TOOK IT TO THE LOCAL VW DEALER HERE IN GERMANY BUT THEY COULD NOT DUPLICATE IT (MY CAR IS US SPEC, BUT WE ARE STATIONED ABROAD). THE SERVICE MANAGER SENT A MESSAGE TO THE ENGINEERS FOR POSSIBLE SOLUTION BUT IT TOOK ANOTHER 6 WEEKS TO GET ADVICE WHICH WAS TO DO A RESET ON THE COMPUTER. THAT DID NOT WORK AS NOW WHEN IT HAPPENS, IT SOMETIMES ACTS AS THOUGH IT IS NOT IN GEAR, RPM'S REV, BUT CAR BARELY MOVES, MAKING IT UNSAFE ON THE ROADWAY. WHEN I PULL OVER, TURN OFF THE ENGINE, AND THEN RESTART IT, IT IS USUALLY FINE AGAIN FOR A LITTLE BIT. BUT BECAUSE IT IS A RANDOM OCCURRENCE AND THEY CANNOT REPLICATE IT, THE TECHNICIANS DO NOT SEE IT AS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860401April 19, 2016
ELECTRICAL SYSTEM, POWER TRAIN
HAVING WORKED IN VW DEALERSHIPS MY TRANSMISSION CONTROL MODULE IS FAILING AT ONLY 130,000 MILES ON IT WHICH HAS BEEN AN ONGOING ISSUE AND COMPLAINT BY MANY. WHEN IT ACTS UP IT WON'T UPSHIFT OR WILL DROP DOWN INTO LOW GEAR AND ONE HAS TO WORRY ABOUT BEING REAR ENDED WHEN THIS CONDITION OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859978April 17, 2016
ENGINE, FUEL/PROPULSION SYSTEM
HAD CAR IN FOR NEW TIRES AND AFTER I LEFT THE MILEAGE WENT FROM MID 40S TO MID 30S, NO ENGINE SERVICE LIGHT, NO PARTICAL FILTER LIGHT, RETURNED TO DEALER AND DIDN'T OFFER TO CHECK IT. 24,000 MILES. IS THIS SOMETHING TO DO WITH DIESELGATE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859870April 16, 2016
UNKNOWN OR OTHER
RADIO FAILURE: RADIO WAS WORKING REGULARLY AND STOPPED WORKING UPON TURNING ON THE CAR. DISPLAY IS BLACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855562April 14, 2016
AIR BAGS, SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 15 MPH, THE BRAKES FAILED AND THE CONTACT'S VEHICLE REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A CERTIFIED INDEPENDENT MECHANIC AND THE BODY DAMAGE WAS REPAIRED. IN ADDITION, WHEN THE VEHICLE WAS IN PARK OR REVERSE, IT WOULD JERK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10855223April 13, 2016
FUEL/PROPULSION SYSTEM, SEAT BELTS
MY FIRST CONCERN IS THE SEAT BELT WARNING LIGHT WILL NOT STOP MAKING AN ALARM NOISE. MY SEAT BELT IS PLUGGED IN, AND THE ALARM WILL NOT STOP AND THE DASHBOARD VIEWS IT AS UN PLUGGED AS WELL. CLEARLY, IT WAS PLUGGED IN. I TRIED TO TAKE IT OUT, INSERTING IT BACK IN SLOW AND FAST. NEITHER WAS ACKNOWLEDGED BY THE SYSTEM. AM I EVEN SAFE??? SECOND, THERE IS SOME SORT OF DELAY WHILE DRIVING. I JUST PURCHASED THE CAR IN DECEMBER 2015. IN MARCH 2016, THE CAR HAS SOME SORT OF DELAY WHILE I'M DRIVING. NOT DURING DECELERATION OR ACCELERATION. BUT IN THE 40 -50 MPH RANGE. I REALIZE, MAYBE IT HAS SOMETHING TO DO WITH THE TURBO INJECTION. IT HAS STARTED HAPPENING AGAIN SPORADICALLY A MONTH LATER.... ??? PLEASE HELP WITH CLARITY ON THIS ISSUE. IS THERE FUEL INJECTION ISSUES WITH TDI? OKW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855288April 13, 2016
ENGINE
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED AND THE TRANSMISSION WARNING LIGHT ILLUMINATED IMMEDIATELY AFTER THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS, HOWEVER THE DETAILS OF THE DIAGNOSIS WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855358April 13, 2016
FUEL/PROPULSION SYSTEM
ON AN AFTERNOON IN EARLY FEBRUARY 2016, MY 2012 VW JETTA TDI WENT INTO 'LIMP' MODE AFTER STARTING IT AND DRIVING FOR LESS THAN TWO MINUTES OUT OF MY WORKPLACE PARKING LOT. I WAS BARELY ABLE TO GET IT TO THE SIDE OF THE ROAD AND STOP, WHEN IT DIED COMPLETELY AND WOULD NOT START AGAIN. THE GLOW PLUG DASH LIGHT CAME ON. I HAD IT TOWED TO THE DEALER THE NEXT DAY AND THEY DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP (HPFP) HAD FAILED, BLOWING ,METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM. THEY PERFORMED A DIESEL FUEL TEST, WHICH 'PASSED', SO ALL REPAIRS WERE COVERED UNDER WARRANTY. THE CAR HAD 53,000 MILES ON IT AT THAT POINT. PARTS ALONE WOULD HAVE COST NEARLY $4000, AND I WAS NOT SHOWN WHAT THE LABOR COSTS WOULD HAVE BEEN! I THEN DISCOVERED THAT THIS IS A 'KNOWN' ISSUE BUT NOT UNDER RECALL, ONLY AN EXTENDED WARRANTY PERIOD. HAVING THE COMPLETE LOSS OF POWER THAT LIMP MODE RESULTED IN, AND BEING STRANDED FOR HOURS WAITING FOR A TOW, MADE ME RECONSIDER MY PURCHASE DECISION FOR THIS VEHICLE. I AM VERY GLAD I WAS NOT ON THE FREEWAY, AS THE FAILURE COULD HAVE BEEN DEADLY IN THAT DRIVING ENVIRONMENT. WITH THE CURRENT DIESEL EMISSIONS SCANDAL ONGOING, I AM 'STUCK' WITH THIS VEHICLE, UNLESS I WANT TO TAKE A DRASTIC HIT ON PRIVATE RESALE VALUE; NO ONE WILL TAKE IT IN TRADE. THIS IS A VERY DANGEROUS PROBLEM THAT NEEDS BETTER RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854749April 11, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT RENTED A 2016 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT VIOLENTLY DEPRESSED THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE RENTAL AGENCY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,170.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854862April 11, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DEALER COMPLETED A REPAIR DUE TO THE VEHICLE RANDOMLY STALLING AND WAS UNCERTAIN OF WHAT PART WAS REPLACED. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN ONCE AND WAS UNABLE TO RESTART. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854705April 11, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED, BACK FIRED, AND IT WAS LEAKING COOLANT UNDER THE WATER PUMP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. PRIOR TO THIS FAILURE THAT THE VEHICLE HAD EXPERIENCED LEAKING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854347April 8, 2016
POWER TRAIN
WHILE DRIVING WITH A TOTAL OF 26,415 MILES, THE MANUAL TRANSMISSION SUDDENLY FAILED. SPECIFICALLY, AFTER STOPPING IN FRONT OF MY SON'S SCHOOL ON A CITY STREET TO PUT CAR INTO REVERSE TO PARALLEL PARK, THE STICK SHIFT WOULD NOT GO INTO GEAR. I WAS STUCK IN THE ROADWAY AND HAD TO SOLICIT TWO MEN TO PUSH MY CAR TO THE SIDE OF THE ROAD TO AWAIT TOWING TO THE DEALERSHIP UNDER THE 3 YEAR WARRANTY. COME TO FIND OUT VW DOES NOT WARRANTY THE CLUTCH EXCEPT FOR THE SLAVE CYLINDER, AND THUS CONSIDERS ALL OTHER MECHANICAL FAILURE TO BE USER WEAR AND TEAR. I HAVE NOTED MANY JETTA OWNERS ON THE INTERNET COMPLAINING OF THE SAME PROBLEM WITH AS FEW AS 2930 MILES DRIVEN. IN 30 YEARS OF DRIVING A MANUAL TRANSMISSION, THE PAST 13 IN VWS, I HAVE NEVER HAD ANY CLUTCH PROBLEMS, ISSUES, WORK OR REPLACEMENTS. I AM STILL WAITING FOR THEM TO OFFICIALLY "DIAGNOSE" THE PROBLEM AFTER AGREEING TO PAY $500 TO TAKE OUT AND EXAMINE THE TRANSMISSION, AND BEAR THAT COST AND ALL OTHER PARTS/LABOR IF THEY DETERMINE THE CAUSE IS ANYTHING BESIDES THE SLAVE CYLINDER. YET MY PROBLEM IS NOT WITH THE CLUTCH BUT ENGAGING THE STICK INTO GEAR AND THUS UNLIKELY TO BE DIAGNOSED AS THE SLAVE CYLINDER. CLEARLY THERE IS A HISTORY OF SHODDY OR CHEAP CLUTCH PARTS FOR WHICH VW FAILS TO TAKE RESPONSIBILITY AND INSTEAD SHIFTS COSTS ONTO ITS CUSTOMERS CLAIMING USER WEAR AND TEAR. AFTER FAILING PREY TO THE FAULTY SUNROOF PROBLEM IN A PRIOR 2003 GLI AND PAYING TO FIX IT MYSELF AFTER EIGHT YEARS OF DEALER BANDAIDS AND MISSING THE CLASS ACTION LAWSUIT, YOU WOULD THINK I WOULD HAVE LEARNED AND BOUGHT SOMETHING ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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