Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10894485August 9, 2016
UNKNOWN OR OTHER, EXTERIOR LIGHTING
MY VW JETTA BLOWS WHITE SMOKE ON START UP. IT FILLS MY GARAGE WITH WHITE SMOKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893236August 4, 2016
SERVICE BRAKES, ENGINE, STEERING
MY CAR DISPLAYS NO PROBLEMS ON THE DASH, THERE ARE NO LIGHTS ON BUT WHEN I AM DRIVING THE CAR STALLS AND SOMETIMES JUST SHUTS OFF LOCKING MY BRAKES AND STEERING. USUALLY HAPPENS WHEN THE CAR IS GOING UNDER 20MPH. AFTER IT SHUTS OF I HAVE TO PUT IT IN PARK TO RESTART AND IT RESTARTS WITHOUT A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893223August 4, 2016
SERVICE BRAKES
ABS MODULE FAILED ON MY VEHICLE WITHOUT WARNING AND FOR NO APPARENT REASON AS I WAS DRIVING AT ABOUT 40MPH. CAR HAS ONLY DONE ABOUT 67,000 MILES. THE FAILURE OF THE PART AFFECTED NOT ONLY THE ABS ITSELF BUT THE POWER STEERING, THE GAS GAUGE AND THE SPEEDOMETER, ALL OF WHICH STARTED TO INTERMITTENTLY FAIL. THE PART COST OVER $1600 TO REPLACE AND I WAS WITHOUT A VEHICLE FOR SEVERAL DAYS AS IT TOOK THEM A LONG TIME TO REPROGRAM THE CAR. IT WOULD SEEM THIS IS A VERY COMMON PROBLEM WITH THE 2009 VOLKSWAGEN AND AS THE PART IS SO EXPENSIVE TO REPLACE, VW NEEDS TO ADDRESS THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892846August 3, 2016
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892961August 3, 2016
FUEL/PROPULSION SYSTEM
WHILE DRIVING THE CAR TO WORK LAST THURSDAY (07/28/16) THE CAR STALLED AND ROLLED TO A STOP. I HAD IT TOWED TO MY MECHANIC AND HE INDICATED THAT THE FUEL PUMP AND POSSIBLY THE INJECTORS NEED TO BE REPLACED. THE CAR HAD JUST UNDER 1/4 TANK OF DIESEL FUEL AT THE TIME. THERE WERE NO ERROR LIGHTS OR OTHER INDICATION OF FAILURE. THE VEHICLE IS STILL AT THE MECHANIC, HE INDICATED THAT THE PARTS ARE $900 AND LABOR WILL BE ADDITIONAL. DEPENDING ON WHAT HE FINDS AS HE DOES THE REPAIR. HE INDICATED THAT THE INJECTORS MAY BE DAMAGED WHICH WOULD ADD AN ADDITIONAL $1000 FOR PARTS PLUS LABOR. I DIDN'T TAKE THE CAR TO VW BECAUSE I DON'T TRUST THEM. THE AC FAILED LAST MONTH AND THEY WANTED $1900 FOR THE REPAIR, I BROUGHT IT TO MY MECHANIC AND HAD IT REPAIRED FOR $800. THEY BILLED ME $200 TO TELL ME THE AC WAS BAD. THE CAR CURRENTLY HAS 40,000 MILE ON IT. I DON'T HAVE THE REPAIR INVOICES AT THIS TIME. UP TO THE TIME OF THE AC FAILURE ALL WORK HAS BEEN COMPLETED BY VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892603August 2, 2016
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED, IT FAILED TO START AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN TENSIONER FRACTURED. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892609August 2, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CAR RADIO DOES NOT WORK. NO DISPLAY. NO POWER. FIRST WAS AN INTERMITTENT PROBLEM WHEN STARTING UP THE CAR, NO DISPLAY OR RADIO POWER. NOW NO RADIO OR DISPLAY ANYTIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892056August 1, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED TWO MORE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 45,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892293August 1, 2016
EQUIPMENT:ELECTRICAL
I WAS DRIVING TO MY CABIN AND WHEN I WOKE UP THE NEXT DAY AND STARTED MY CAR - MY RADIO DID NOT WORK, THE CARE WAS STATIONARY IN DRIVEWAY WHEN I NOTICED THIS PROBLEM. I DROVE TO THE DEALER, THINKING IT WAS A FUSE OR SOMETHING EASY TO FIX AND THEY SAID THE RADIO IS BROKEN AND IT BE OVER $1500.00 TO REPLACE. I WAS A BIT SHOCKED - THIS RADIO IS NOT FANCY, STANDARD STOCK RADIO. I STARTED DOING RESEARCH IN ALL THE VW JETTA FORUMS AND MANY PEOPLE (THOUSANDS OF PEOPLE HAVE HAD THIS ISSUE OR AN ELECTRICAL ISSUE THAT CAUSED THE RADIO TO BREAK) THE 2011 JETTA RADIO IS JUNK AND IT NEEDS TO BE RECALLED. I'M NOT SURE IF THIS IS ANOTHER POOR VW SCAM SIMILAR TO THE DIESEL MILEAGE FRAUD? BUT SEVERAL PEOPLE IN THE FORUMS ARE HAVING THE SAME ISSUE. THIS NEED TO BE ADDRESSED BY VOLKSWAGEN AND REPAIRED AT NO COST TO THE OWNERS. A RADIO SHOULD LAST MORE THAN 4 YEARS! THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892312August 1, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
MY HORN DOES NOT CONSISTENTLY WORK. WHEN I'M DRIVING IT ONLY WORKS SOMETIMES DUE TO BELIEVED TO BE FAULTY ELECTRICAL. MY DOOR LOCKS DO NOT ENGAGE. A NOISE SOUNDS BUT THEY DO NOT ENGAGE CAUSING SAFETY ISSUE. MY WIPER BLADES DO NOT ALWAYS WORK CORRECTLY NOR DO THEY SPRAY WIPER SPRAY CAUSING VISIBILITY ISSUES. MY ELECTRICAL SYSTEM IS FAULTY CAUSING ONE DOOR TO STAY UNLOCKED UNLESS LOCKED WITH KEY. MY ALARM SYSTEM DOES NOT WORK. MY DRIVER SIDE WINDOW DOES NOT PROPERLY WORK AND WILL STOP IN THE DOWN POSITION. THE SAME DOOR IS HAVING LOCKING ISSUE. THERE IS KNOWN RECALL FOR OTHER 2011 MODELS ON ELECTRICAL SYSTEM. I CALLED VW AND THEY SAID MY VIN WAS NOT AFFECTED BY THE RECALL. I'M HAVING THE SAME ISSUES AS OTHER JETTA OWNERS WITH SAME YEAR MAKE AND MODEL AND WITH ACTIVE RECALL BUT VW REFUSES TO FIX MY CAR. I COULD GET INTO ACCIDENT DUE TO FAULTY HORN, FAULTY DOOR LOCKS, FAULTY VISIBILITY AND WIPERS THAT DO NOT WORK PROPERLY. MY ELECTRICAL SYSTEM IS CLEARLY FAULTY IF ALL OF THESE ISSUES ARE FAILING AT ONCE. I TOOK MY VEHICLE TO FIRESTONE AND THEY SAID FAULTY COMPUTER ISSUES NEED TO BE FIXED BY VW. THE VEHICLE IS ONLY 5 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891857July 30, 2016
POWER TRAIN
WHEN COMING TO A STOP AS VEHICLE IS SHIFTING DOWN, IT LUNGES FORWARD AND YOU FEEL A HARD KNOCK COMING FROM TRANSMISSION. INTERMITTENT ISSUE. SAFETY CONCERN AS IT OCCURS AS YOU ARE SLOWING DOWN. WHEN RESEARCHING ONLINE NOTICED OTHER OWNERS HAVE EXPERIENCED SIMILAR ISSUE. I TOOK TO DEALER AND THEY WERE NOT ABLE TO REPLICATE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891858July 30, 2016
UNKNOWN OR OTHER
THE HORN STOPPED WORKING FROM ONE DAY TO THE NEXT DAY. WE WERE DRIVING ON FRIDAY AND USED THE HORN ON THE ROAD AND SATURDAY IN THE DRIVEWAY I HONKED THE HORN AT MY WIFE AND IT DID NOT WORK. I ALSO NOTICED THAT WHEN WE SET THE CAR ALARM ON SATURDAY THE HORN WOULD NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889070July 27, 2016
WHEELS
THIS IS REGARDS TO THE TOYO TIRES ON MY CAR WHICH ARE DEFECTIVE AND THE MANUFACTURER DOES NOT AGREE WITH THAT. THE BEADING OF THE TIRE ARE WEEK AND THERE IS BUBBLE ON THE TIRE. ONE DAY I WAS DRIVING MY CAR ON THE HIGHWAY AB SUDDENLY THE TIRE EXPLODED AND ALL THE BEADING IS CUT BUT NOT EVEN A SINGLE SCRATCH ON THE RIM OR THE CAR. I AM HOPING THIS WOULD BE ADDRESSED AND SAVE LIVES OF THE PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889103July 27, 2016
ELECTRICAL SYSTEM
WE WENT TO REPLACE A KEY AND REMOTE ON THIS CAR AND WHEN THEY WENT TO "PROGRAM" IT THEY SAID THAT THEY WERE UNABLE TO AS BOTH THE FRONT DRIVERS SIDE DOOR ACTUATOR AND REAR DRIVERS SIDE DOOR ACTUATOR WERE BOTH NON RESPONSIVE AND WOULD HAVE TO BE REPLACED. AS A CONSEQUENCE, WE LEARNED THAT THE CAR CANNOT ACTUALLY BE LOCKED USING THE REMOTE. WE UNDERSTAND THAT SOMETIMES THIS GETS WORSE OVER TIME AND OTHER ASPECTS OF THE LOCK GO BAD -- YOU CAN'T OPEN THE TRUNK, THE REAR DOOR, ETC. NOT BEING ABLE TO LOCK OR UNLOCK YOUR DOORS IS CLEARLY A SAFETY ISSUE AND ONE THAT YOU WOULD HAVE TO FIX IN ORDER TO USE THE CAR. SEVERAL PEOPLE HAVE FIXED THEIR OWN CARS AND VOLKSWAGEN IS AWARE OF THE ISSUE, BUT WON'T PROVIDE THE PART AT A DECENT PRICE. THE DOOR LOCK ACTUATOR IS $233.20 FOR THE FRONT DOOR AND $238.70 FOR THE REAR DOOR. AND THE LABOR IS $150 FOR EACH (INVOLVES FULLY REMOVING BOTH DOOR PANELS ETC.). THE GRAND TOTAL THE DEALERSHIP IS ASKING FOR THE REPAIR IS $833. AND THIS IS ONLY FOR 2 DOORS THAT HAVE FAILED. WE ARE ASKING THAT THE NHTSA LOOK INTO HOW MANY OF THESE ARE FAILING IN CARS UNDER 10 YEARS OLD AND LOOKING INTO WHETHER VOLKSWAGEN IS INVOLVED IN A COVER UP OF THE FAULTINESS OF THE ORIGINAL PARTS. THEY WILL NOT TELL CONSUMERS HOW MANY OF THESE FAIL OR HOW MANY THEY REPLACE. PEOPLE WHO WORK ON THEIR OWN CARS ARE REPAIRING THE PARTS THEMSELVES AND THE BLOGS ARE SAYING THAT IT IS AN ISSUE WITH THE CONTACTS INSIDE THE ACTUATOR FAILING AND NEEDING TO BE RESOLDERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889133July 27, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHEN STARTING THE VEHICLE, THE EPC WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED WHEN ATTEMPTED TO DRIVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE CODE WAS CLEARED FOR THE ABS FUSE. IN ADDITION, WHILE DRIVING 60 MPH, THE BRAKE LIGHT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE SWITCH AND BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888625July 26, 2016
ELECTRICAL SYSTEM
I GOT INTO MY CAR AFTER FILLING THE FUEL TANK AND THE THE CAR STARTED FINE, BUT THE RADIO IS SUDDENLY GONE BLANK. RADIO DOES NOT WORK. THE VEHICLE WAS STATIONARY. THE RADIO WAS WORKING JUST FINE PRIOR TO MY STOP FOR FUEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888680July 26, 2016
ENGINE
ENGINE SHUTS OFF WHILE DRIVING. WHEN PUSHING THE ACCELERATOR, ENGINE WILL SPORADICALLY SHUT OFF AND THE CAR WILL NEED TO BE STOPPED AND RESTARTED. NO ERROR CODES COME FROM THE COMPUTER AND THE PROBLEM IS NOT REPLICABLE AT THE DEALERSHIP OR AT AUTO SHOPS. THE VEHICLE IS EITHER STATIONARY OR IN MOTION, THE DECIDING FACTOR IS THE ACCELERATOR BEING PUSHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888440July 25, 2016
ENGINE, FUEL/PROPULSION SYSTEM
TRANSMISSION STRAINED TO SHIFT OUT OF FIRST GEAR. WATER PUMP WENT OUT CAUSE CAR TO RUN HOT.. WATER PUMP WAS REPLACED BUT BLOWER HEAD GASKET.... AIRBAG LIGHT COMES ON AND OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888047July 24, 2016
AIR BAGS
MY WIFE MUST SIT ON AN EXTRA SEAT CUSHION IN THE FRONT PASSENGER SEAT. BUT WHEN SHE DOES THE AIR BAGS DEACTIVATE. SO AIR BAGS WON'T DEPLOY AROUND HER SEAT. DEALER SAYS THERE IS NO WAY TO SWITCH THE AIR BAGS ON. THIS IS VERY DANGEROUS! THERE SHOULD BE A WAY TO SWITCH THE FRONT PASSENGER AIR BAGS ON SO THEY WILL DEPLOY IF THERE IS IMPACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887820July 22, 2016
ENGINE, FUEL/PROPULSION SYSTEM
WHILE I WAS DRIVING THE CAR STARTED SHAKING AND WHEN I CHECKED THE OIL THERE WAS NO OIL ON THE DIPSTICK.NO OIL LIGHT CAME ON AND WHEN I BROUGHT IT TO MY MECHANIC HE STATED THAT THE REAR SEAL NEEDED TO BE REPLACED. THIS CAR HAS ONLY 120,000 MILES ON IT WHEN I CALLED THE VW DEALER IN SACO MAINE I WAS TOLD THAT WHEN IT IS REPAIRED I SHOULD ALSO HAS THE PVB VALVE CHANGED THAT IT IS NOW MADE OUT OF A BETTER MATERIAL- HE STATED THAT IT IS A COMMON PROBLEM WITH THAT SPECIFIC MOTOR THAT WHEN THE PVB VALVE PUTS TOO MUCH PRESSURE ON THE SEAL CAUSING IT TO BREAK BUT STATED THERE IS NO WARRANTY COVERAGE OR RECALL. IT IS AN EXPENSIVE REPAIR AS THEY NEED TO COMPLETELY REMOVE THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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